Kogan Series 8 JU8000

Faulty TV and little responsibility taken by Kogan – I purchased this TV for $850 a little over 2 years ago. Despite less than 20 hours operating time, there is a malfunction with the unit as the screen will black out periodically with a white static coming across the screen. Resetting the unit did not work and the format directions are not viable as the link provided is blocked by IT security. When… Read more

I enquired about refund or repair at manufacturer charge I was told the TV was out of warranty and I would have to pay for a repair, and I've since learned that no legible TV repair company will go anywhere near the Kogan's which says as much as you want to know about the quality of their product. Spend the extra and go a reliable unit, don't get sucked in by the 'Samsung Panel' advertising. So disappointed!

Genuinely surprised – Bought this as an emergency TV after my $9k LG one died so my expectations were low to say the least but this TV is great, has native 4k display, only 60hz but has HDR10 so yes you can use this with Xbox one X and PS4 pro, only downside is screen response time but for the price and what you're getting it's more than worth it. Show details

Can't beat the value for money. The worst remote I've ever had to use – Sums it up, really. For the cost the TV is hard to beat. It's not as fancy as TVs costing three times as much but compared to the old Panasonic, premium LCD panel I was replacing, that cost considerably more than three times as much, it's picture quality is still a quantum leap in improvement. But it has the most useless remote I have ever had to use for a device. Show details

Is great! – Great tv Quailty is amazing, size is 65 inches and it's massive, ports there are so many ports so it's perfect for all my consoles Every thing is perfect Thank you so much Show details

Dumbest Smart TV ever – To call this "smart" is a stretch. Can't install apps, no access to Google Play, limited preinstalled apps (Netflix and Youtube and Facebook basically), no browser. The panel has light bleed at the edges and poor blacks/dark colours. It says it's 4k, but honestly, the difference with 1080p and 4k is almost impossible to distinguish. Look, it was… Read more

relatively cheap, but these shortcomings are still annoying. I would not buy Kogan again. The Sonique smart tv I bought from JB Hifi years ago was much better, better value and I would not buy or recommend this Kogan product/series/model to anyone. Cheap is good, but there is a quality point that this slips beneath that makes it feel like junk and invites buyer's remorse.

Just zero customer service from Kogan-they simply avoid/delay you like a retro used-car lot salesman in a checked-suit – The odd thing was that ultimately I was probably 90% satisfied with the set compared to what I'd paid, in terms of value for money. But, there was a non-fatal but annoying defect with it. The set comes with 4 HDMI jacks, instead of the usual average 3, which was one key reason I chose it. So the Kogan boasted 4 HDMIs. One problem. Only 3 out of… Read more

4 HDMIs worked properly. With HDMI port #1, you get some kind of 1/3 size picture effect in centre of a blank screen. Kogan was contacted online (only way you can contact them, when you ring the telephone number on their site, it refers you the website..which is where you just got the phone number...you just got sent around in your first pointless circle, get the picture already?) Anyway, issue was carefully painstakingly explained , including that all AV devices worked fine on HDMIs 2-3-4- none worked on HDMI#1.First operator told me it was my settings. How can it be settings when 3 HDMIs work, and one does not? Each HDMI does not have its own settings control. Next guess was to tell me my device/s were defective. They had already been told all devices worked on remaining HDMIs..how can it be the device/s? Obviously, they had no idea and were guessing. Finally I was told to rebox tV, have it picked up, it would be checked, and if their tech could not find defect, I'd be charged for pickup and service call. I decided that versus the magnitude of the issue, which none of their technically clueless operators could do other than waste my time making obtuse illogical guesses at anyway , the trouble was not worth the solution and I gave up. Which I'm pretty sure was the whole idea at their end.

I bought to play video from USB but video doesn't repeat – I bought the tv for usb video to play but, video does not repeat . I tried different options but doesn't work. Can anyone suggest me how to repeat the video? Show details

Non existent after sales service – Bought Kogan TV about7 months ago. Keeps blacking out intermittently. Have been trying to contact someone at Kogan or Dick Smith but no response after 3 months of trying. They are not at all interested in customer relations. Next step. Current Affair.

Great tv great price – Top tv 4 k 55 inch clear crisp picture dose what it said no bell n whistle s but I just wTch tv dont need any extra features has all I need Show details

No Regrets – Purchased the TV about 6 months back and I’ve had no problems. Sound quality isn’t great on low but I found turning it up does help. Picture is clear and there’s plenty of HDMI slots at the back (we have 3 consoles and a fetch box connected) as well as 2 USB ports for hard drives. My parents bought the hisense equivalent and yes it is better quality but it’s also about $1500 more - Show details

I have a faulty tv that is only 18mths old. And there appears to be no after sales service for this type of issu – The screen has a line going through it and the vision is blurred. It is obviously faulty but there doesn't seem to be any way of dealing with the issue, other than throw it out and buy another tv Show details

So far so good – Very easy to set up, the picture is probably about right for the price, the sound is good. The only thing that’s taking time to get use to is the ‘tv guide’ view of all channels. I have to scroll through each channel to see what’s currently on. It does however show the next 3-4 shows on each channel which I like. Show details

Kogan TV that does not turn on??! – Bought this tv from Kogan unboxed it plugged power in and power it on. Tv has power to it, the red light at the bottom right hand is on. Use remote to power on, red light goes out but then comes back on after 5 seconds. Still no picture. I tried the troubleshooting. I tried pressing the button on the back of the tv to turn it on, still no picture.… Read more

Im unable to contact anyone at Kogan. Kogan should consider their customers issues with their products after they have taken customers money, not just take money then never want to know about any issues. NO service at all when you shop at Kogan.com

Great TV! – Very easy to set up, great picture quality! I love that it has Netflix comparability and has a button on the remote. I find that the unit has enough ports, but we only have a DVD player and foxtel to connect to it. Show details

Lousy Service and Warranty Customer Care – Kogan Customer Care is unacceptable Have waited 2 weeks still don't know if it is going to be picked up as advised over 1 week ago or told service agent would be in contact - asked update for 4 days now and they wont communicate with me. Have a wasted 3 yr extended warranty Show details

This is a great product and review – HI, this is a great TV. This is not a paid review but I am genuinely passionate about kogan tv. I really love the colours and it has great visual. Very cheap Show details

this tv is fantastic – just recieved the tv and checked it out with WIFI etc and the air mouse remote too and has USB and HDMI and all works fantastic and i connected my hard drive and that was also great great tv, great price, great service, thanks KOGAN Show details

Good TV at a great price – Unit came with multiple HDMI and input ports. The 4k quality is not the best in the market however for around $400 is is definitely worth the price. For watching movies and playing games (xbox one and PS4) it works fine. Just don't expect it to run Xbox x games in full 4k, it only streams movies in 4k not games. It works fine with no complaints.… Read more

Also the screen size detection has issue with the PS4 and you will manually need to change that in PS4 settings. For a cheap tv that can play games in HD that has decent enough movie quality I recommend.

Great Value For Money – Clear screen 4k verified. Competitive price. If you don't update the apps and firmware, your tv may crash. Overall great value for money. It is easy to carry and is light in weight. I would have liked big clear channel numbers on the screen so my elderly mum knows what channel is currently on. You should be able to add this functionality with a firmware update.  Show details

A LEMON OF A TV – The sound on the set was hollow and indistinct. We contacted Kogan a number of times and only received a pat on the head and told to go away. We purchased a sound bar to improve the sound but the "smarter" tv does not have the correct outlets to fit a soundbar. It took four visits by the technician, at my cost to fix it. Kogan were not at all… Read more

helpful and it has been a particularly expensive and disappointing experience. Friends have said we should have known better than to deal with Kogan.

Worst Customer Service ever - Zero rating would be apt – I bought this TV last month and was having trouble in connecting PC via HDMI - HDMI VGA, Portable Hard drive through USB Port. I have contacted Kogan Customer care and after numerous emails and trouble shooting methods, one person [name removed] advised that he will organise someone to pick up the TV and after that he never contacted me again. I… Read more

raised another request and this time another person [name removed] advised to follow the same trouble shooting steps which never worked initially. I have advised the same to [name removed] and he never responded after that.

My TV is useless without these connections. It has got 4 HDMI ports and none worked. I never had such a pathetic customer service experience with anyone.

Utter Crap – Purchased 3 of these TVs from Kogan in the last 3 months - 2 were faulty and had to go to the trouble of sending back - screens going blank - now they are trying to repair it!!!!!!!!!!! its a week old - wont refund my money - please buy your TV from a retailer where you can take it back the same day and demand a refund or replacement - Online thru Kogan they have you snookered and wont cooperate  Show details

Perfect – Love it great to play PS4 on great to watch movies and great tv service I like how big they are and are easy to use for older ppl that can not see that buttons my Nanna has the same one and she loves it just as much as I love mine  Show details

Conned yet again – I bought this TV Looking forward to hours of Best Quality Viewing, The Tv was fine until 2 Days after the Warranty ran out!, The Picture was getting different shades and colours and it became unwatchable. I suppose, theoretically, I got what I paid for!. Let the Buyer Beware! Buy over the Internet is a minefield, as it is so Difficult to complain.  Show details

Not so good – DELIVERY Delivery was an issue. Each item (TV and Wall Mount Bracket) was dispatched by different couriers, but was advised of that only after confirmation of the order. The nearest location to my home that Kogan would deliver to is Tullamarine and meant a return trip by me 80km each way to collect from there. Incorrect Australia Post tracking… Read more

number was provided for the Wall Mount bracket, and because of that I needed to make 2 trips to Tullamarine (unable to redirect it without the correct tracking number). This in addition to the $83 delivery fee to Tullamarine.

PICTURE

From the website:

> A 4K television is the only way to truly experience films the way their makers designed them to be seen; reproducing all the subtle detail and texture of the original image with an intense depth that draws you into the picture. Colours reach their full potential, with every blend and tonal shift appearing bright and brilliant on the screen.

This description is downright untrue. Contrast is extremely poor even after careful adjustments. I since learned we don't even have 4K Free To Air transmission as yet.

SOUND

Horrible to even hear it, hard to understand. The bass and treble adjustments do nothing.

This has to go back.

Currently the website contains this statement:

> We are unable to accept this product for return under the terms of our Returns Policy for ‘change of mind’ purposes.

We can only wonder what the reason is for that.

Good TV for the money – Got the non smart TV for the faster boot times.Smart TVs tend to have a long boot up cycle. Good image and colors on the panel. Shipping time was excellent. Plenty of HDMI inputs and the ARC return works for the sound bars. No complains would purchase the same ones again.  Show details

amazing – This is a high-quality TV set with professional service and good speakers, which is easy to control. Quality is very good! The volume and quality of the TV is great while watching the movie. It's a smart TV, so it has all the apps. The picture quality of the TV is pretty good, and I'm happy with the pixel. Great TV. My family and I love it.  Show details