Kubota GR2120-48

Warning: In early 2017 I bought a new Kubota GR2120-48. It cost $13,000. Today the same machine is $18,000. I invested my money in the belief and trust in this brand - I wanted reliability, quality and longevity. What I got is a question mark over the product quality of Kubota, a significant machine failure at just 150 hours completely unexpected,… Read more

and unfair, in my opinion and zero customer support from Kubota. My machine is now 8 years old with very low hours, fully serviced and maintained and always parked in the garage. When I was mowing 6 weeks ago the machine suffered a major failure of the mower deck which rendered the mower inoperable - a bearing failed and a bolt sheared on the deck tension pulley resulting in needing it to be transported into the Kubota dealer and a repair bill of around $1000 including quoted transport. I explained to the Dealer how shocked and unhappy I was at this product failure and requested they liaise with Kubota about covering or sharing the substantial repair cost. Long story short: the dealer was very helpful and offered a rebate on the workshop repair charge. But Kubota were totally unhelpful, useless, had no idea about the concept of customer relationship and refused any financial offset whatsoever on the parts [even a 50/50 split] - this despite my numerous conversations with Kubota's Queensland regional Service manager. Consider my unpleasant experience before you rush out and buy a shiny new $18k Kubota GR2120 -48. Kubota have no idea about customer service / support / interface and will not support you if something goes wrong out of warranty. On top of this my machine came out of the Kubota factory with a faulty paint job - this means that for no apparent reason the paintwork on the metal has progressively bubbled and peeled on the body, not the deck, since new - this is clearly due to quality failure not due to rust or corrosion and my mower is always cleaned underneath after a mow. Buyer beware.