Latam Airlines
122 reviews
I bought a ticket flight to LATAM from Brisbane to Bogota . There is a disappointment service with LATAM to the prepay baggage service, in spide LATAM airline has agreements with QANTAS , but not in relation to the request about prepaid baggage, so the costumer flyer has to do it at Quanta’s counter with a high fee the date of the flight. Also LATAM webside is not activivated this request. Show details
Yesterday I spent an hour on the phone with an agent to discuss some flight changes to an existing booking, with absolutely no outcome. Surely it does not take 4-6 minutes (according to him) to look up any one flight? And then he forgot the next minute what he quoted me for another option 4-6 minutes earlier. (not to mention that he looked for… Read more
dates outside my range). So, overnight I looked up the flights I thought might suit me myself. I told the agent the exact dates, times and flight numbers I want to change to. So why am I now listening to their irritating hold music for 22 minutes already, why this guy is doing.... what exactly? Ah, he just got back to me.... to say he was getting an error and needed more time. I asked if he could perhaps get another person to help, a supervisor, another computer, then he hung up. That'll teach me I presume. An hour and a half of my life wasted so far on this utter incompetence!
They have 7 hours late for my flight I have connections with them so I missing my other flight I have to wait another 5 hours for my other flight I not getting anything from them I not recommend this company not even sorry Show details
Reviews with attachments
After our recent South America holiday, LATAM asked the question 'Based on your travel experience, how likely are you to recommend us to a friend or colleague? Two issues: - 1st. I have traveled extensively over the past 40 years for business and pleasure. When making a group booking, I have never encountered the problem of not being seated next… Read more
to the people I am traveling with whether that being my wife or business colleague. During our resent South America holiday, my wife and I had eight flights with LATAM, all Business class or premium where possible. To our complete confoundment, we were not automatically seated together on five of the flights, including our business class booking for the long hall 12 hour flight Santiago to Auckland. On one flight I was seated in row 5 and my wife was seated in row 24. I tried several times over the days before the flights to change our seating position via the LATAM app and each time I received the message ‘We couldn’t load the seating map. Please try again’ Why on earth would you seat people apart who are on the same booking!!! A business class booking for a long hall flight and my wife and I were not seated together – really!!!
2nd. My wife is dairy intolerant so requires a special meal. To request this, I needed to phone the LATAM help center. This was a problem because the phone call was not always answered and when it was answered, the person had some difficulty understanding what my request was. And, apparently, I needed to call and request a special meal for every flight. i.e. the request for a special meal is booked to the particular flight and not assigned to all flights the passenger is booked on. As a consequence, my wife only received a special meal on the first LATAM flight and nothing to eat for any following flights, including the12 hour, long hall flight Santiago to Auckland. Guys, this is the year 2025, other airlines have been logging passenger’s special requirements online when the booking is made for many years and the special requirement is assigned to the passenger, not the flight. And the LATAM question was: 'Based on your travel experience, how likely are you to recommend us to a friend or colleague?' – How do you think I should answer this question?
- +5
Never ever again – Formal Claim - Flight Cancellation, Prejudicial Reprogramming and LATAM's crew Abuse IN CHILE. To whom it may concern, I am writing to express my deep sadness at the service received by LATAM on 13 November 2024 at 23:30h, when I was due to board a flight to Sydney. *Context*: *Non-warning flight cancellation 1 day early in Brazil* Upon… Read more
arrival at the airport, I was informed of the cancellation of my flight, without having received any notification. This caused chaos and frustration among passengers, aggravated by the disorganization of the staff present. In particular, Supervisor Monique showed an unprofessional attitude, being rude and absent at critical moments, leaving passengers without support or clear solutions.
*Unfavourable reprogramming*
My flight was rescheduled in lower conditions, with a category degradation in the assigned seat and a wait of **7 hours between. connections**. Despite this, no adequate accommodation options or compensation were offered. *Maltrate in Santiago*
Arriving in Santiago, I faced an even more serious situation:
- A short-haired and red-haired agent, next to a lord identified as **[Name Removed].**, mocked my situation and refused to provide their full names. - Manager **[Name Removed]**, known for treating passengers badly, especially Brazilians, ** denied me boarding on the flight** without valid justification, exposing me to public humiliation. After feeling bad due to anxiety caused by the treatment received, I did not receive any support from LATAM. Only two security guards tried to help.
The bottom line is that I was banned from flying because of the team's corporatism, and the unwillingness to listen to my whole story from Brazil to the waiting hours in Santiago, without any efficient solution. I am forced to spend 24 hours at the airport, sleeping on the uncomfortable ground, suffering panic attacks and without the support of the team.
The entire Latam team creates a situation of mockery and shame in such a way that passengers, already in extreme stress, lose their peace of mind and thus can exercise power arbitrarily and leave you in total despair and helplessness. This process will not be good for Latam. And I will tell my story across all social media communication channels.
Also register:
1. [Name Removed] 2. The senhorita with red hair, short and which *refused to give its name* Three. [Name Removed] 4. [Name Removed] They are all terrible assistants and put their personal interests before any professionalism.
*She does not deserve this position and no doubt, working with international students, I will make sure that none go to Latam until she is no longer in charge of this service*. These names I mentioned are rude and they think we owe them favors. There is no respect on their part for anyone, and the airline continues to disrespect its passengers by putting totally incompetent people in charge of a service in a task that requires care, calm and intelligence and they do not have them.
It's the third time I've been to Chile from Latam for work in the last 3 weeks and the same people when addressing had the same attitude. I've never felt so humiliated.
There were 24 hours at the airport. They didn't even offer me 1 voucher for 1 bath, and out of sheer vanity of the unprepared you hire. I can't put into words what happened, but I'm already preparing a police report against harassment, bullying and xenophobia because of the way they always treat me here in Santiago, unlike the team from Australia and Colombia that seem to give customer service.
*Current situation *
I find myself forced to spend more than **24 hours at the airport**, sleeping in undignified conditions and dealing with panic attacks, without airline backing. As a passenger, I expected sensitivity, empathy and quick fixes, but all I received was disrespectful and negligent treatment with bullying, harassment and.
How to deal with the psychological, physical and emotional damage suffered - as well as a formal response about the measures that will be taken so that these situations are not repeated with other passengers.
Att,
Nathalia Topini Lucas
Disappointing service – I was booked on a flight from Sydney to Auckland. It took staff on average 7-8 minutes to check in a passenger with hand luggage. Passengers in the queue got very agitated. The staff were not friendly AT ALL and then they delay departure with an hour. Then they announced that the flight is delayed for another 2 hours. We all got on the plane and… Read more
then they announced that the flight got cancelled :-( I'm extremely disappointed in this airline. It was the first time flying with them and I will probably never use them again.
Bad Experience – Never ever go with the Latam airlines. The customer service is really bad. They don't even help you to buy the baggage. Even I submit the case, they close the case without giving mre answer. Never ever book the ticket. Show details
Latam think twice – "The Latam website is one of the worst I've encountered. Navigating the site is a frustrating experience, with slow loading times, confusing layout, and frequent glitches. Their online booking system is particularly problematic, often displaying incorrect information or failing to process bookings altogether. In addition to their subpar website,… Read more
the airline service provided by Latam also leaves much to be desired. From delayed flights and poor customer service to uncomfortable seating and outdated amenities, the overall flying experience with Latam falls short of expectations.
I would strongly advise travelers to consider other airlines and booking platforms to avoid the hassle and disappointment associated with Latam."
Positive reviews
I idiotically took my old passport to Melbourne airport and was unable to board my flight. The staff at LATAM were incredibly helpful and efficient, allowing me to get on to the next day’s flight at no charge. What should have been a pretty [Content Removed] time was actually one of the best experiences I’ve ever had at an airport because of the LATAM (and border force) staff. Thanks to all
Latam, an underrated airline – I have flown numerous times with Latam from Australia to Auckland and Santiago in Business class and within South America in a mix of Business class and economy. My latest trip was Sydney to Auckland return on the 8/09/24 returning on 22/09/24, in Business class. I have never had one bad flight or bad experience with Latam with bookings, price of… Read more
fares, check in, departures, or on board service, food and luggage collection. This is a very underrated airline whose planes are clean and modern. I have flown many airlines and while their Business class is not comparable to some other airlines it is still very good. The cabin crew from my experiences are very friendly and accommodating. It's a shame to read some of the negative comments. Latam is rated a 3 star airline, if you want 5 star service then choose a 5 star airline. I will always fly Latam if they fly to the destination I wish to travel to. Don't underestimate this airline.
Great value for a budget airline – For a 3hr international flight it was great. Easy to book online. Short cues at check-in. Great entertainment. Screens every seat. Window tinting. Phone charging every seat. Only downside was no choice of meal but at least you got a meal! Show details
Negative reviews
The co-share QANTAS LATAM is problematic, and the communication between the two airlines is inefficient. My family and I were prevented from boarding to Brazil at Santiago airport, even though we had boarding tickets issued by QANTAS and our luggage had been transferred to the LATAM connecting flight to Brazil. LATAM staff repeatedly said they… Read more
could not communicate with QANTAS personnel. We were subject to a very stressful experience, and missed an important family event due to the preventable delay. So, when you buy a QANTAS ticket in co-share with a LATAM flight in South America, you will be subject to poor communication and the horrible LATAM customer service. QANTAS is exposing its customers to appalling service and uncertainty as a result of its co-share with LATAM. I will never fly to South America with QANTAS again. I will fly to Brazil with Emirates Airlines instead, and will try other alternatives to other international destinations. I will never again fly with LATAM or with any company with co-share arrangements with LATAM. I strongly suggest you avoid LATAM. Now I understand why many in South America refer to LATAM as LA TRAMPA.
Find out how Latam Airlines compares to other International Airlines
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Terrible service, almost non-existent! Hungry flying Melbourne to Santiago with LATAM - a supposedly "full-fledged airline" (pause to laugh, hahahaha!) That is a bloody long haul flight, right? Well, bring your own food and drink, as they don't really look after you during the flight. A small cheese pasta served within the 2 first hours of flight.… Read more
Then 9 hours without even seeing stewardesses around. In the last hour they'll offer you a ham'n'cheese sandwich. That's all the food you'll get. Poor, poor, poor service. The plane flies well, thank god!
I recently flew with LATAM from São Paulo to Lima (LA2429, Aug 15, 2025) in Premium Economy and unfortunately the experience was very disappointing. The positives: Check-in was quick, the lounge in São Paulo was lovely, and the on-board staff were polite and friendly. The negatives: The Premium Economy product on this flight did not resemble… Read more
what LATAM advertises. The cabin was old, with torn leather seats and broken seat covers. Breakfast at 8:10 AM consisted of a single dry bread roll with one slice of ham and cheese, plus a small cup of fruit. No choices, no cereal bar, no yogurt, and certainly none of the “hot main dishes” promoted on LATAM’s website. The only difference from economy was that our roll was served on a plate instead of in a paper bag. Later in the flight, when we asked about lunch, we were told there was none — only another roll if we were hungry — even though LATAM clearly states international flights over 3.5 hours should include both breakfast and lunch/dinner.
What makes this worse is the inconsistency: just two weeks later we flew a shorter 3-hour LATAM flight from Lima to Santiago and were given menus, a full hot meal beautifully presented, and attentive service throughout. The contrast was stark.
Overall, we paid extra for Premium Economy but received virtually no difference in service compared to economy. Very disappointing and misleading compared to what LATAM promotes.
Recent reviews
Worst airline in the world. There are always delays and when you miss a connection, LATAM help is completely worthless. They'll lie to you just to make you go away. They'll book you on the worst alternative travel in the middle seat (when the flight isn't even full). When you try to book for a more reasonable and available alternative travel… Read more
route, they'll tell you that flight is full.
You show them it is not as per their website booking, then they just ignore you completely or disconnect you.
LATAM is nothing but a bunch of liars and crooks. Just avoid them altogether.
There are enough online reviews showing how terrible they are.
To the traveler who need to fly to South America, choose another airline, terrible customer service, no one is responsible, fixing the wing plane with tape, engine fall down in the NZ airport, you only talk with machine, not direct people from the company in the airport only sub-contractor no able to help you, lie and blame other airline company,… Read more
super expensive ticket from covid 19, abusive, no food provide, unreliable schedule time of arriving, and you have to pay extra charges for choose your seat and then no exist. Cero review for this airline.
Uncaring, corrupt, and disgusting customer service at all levels. Unless you are one of the super elite rich and powerful. They treat you like third class cattle scum and despite paying thousands of dollars more to uograde seats in things like premium economy they dont care. The first time I traveled to south america from Australia was code… Read more
shared with Qantas, The qantas side of things in Australia was fantastic. However whenever Latam are involved its like dealing with a shady snake used car salesman with no support and they just dissapear when you need them most. For example the first return flight our seats were at oppiset ends of the cabin to each other, We spent hours before we left on the phone to numerous agents to ensure this wasnt the case and eveen upgraded seats, only to be told when the check in came that we would have to just arrive early at the airport and discuss with latam. So we did. The staff in Lima were wonderful, they did their best and were kind and got us easily together on the lima to santiago but coudlnt change the sanitago to australia 14hr flight. The only one we were concerned about. So they said talk to the chilean people on arrival, yeah totally diferent story. its like they all had sticks up their butts and we were trash. We wernt alone dozens of people were also in the same situation. So we lined up to speak with the uncaring staff and finally got that problem fixed.
-Second time we returned to peru we went via new zealand. Again the australian side of things qantas to nz was great, then the dramas began again with latam. on check in day, again we spent hours waiting on hold to check they hadnt stuffed up our premium economy seats from auckland to santiago. Suprise, they had but they coudlnt do anything, they just said speak to the staff at auckland. But guess what, they must be chilean latam staff because they are exavtly like those slimy used car salesman that disapear like smoke and re apear at the gate minutes befoe the flight. They accomplish this by not annoucing what gate they will use and not turning up until about 30 mins before the flight. So again we suffer undue stress to fight them to get our allocated premium seating, only to be entirely moved out and stuck behind our seats to allow for an entitled wench of a woman and her two 5 year old children. Who aparently need to full recline the seat for 14hours non stop. Did latam care? nope, not a single sorry nor care. I wrote letters reviews and complained even to qantas, none of them gave a crap. So we make it finally to santiago only to have the second flight delayed yeah that hapoens fair enough, but the same thing with the gate, no staff avaialble to tell us where to wait in that massive horrible airport until the last minute before the flight. At least for the chile to peru flight we were seated correctly. So you would think it would be over again, but no, day of check in to go home again and the saga begins yet again. Ao by this time we know lima staff will be likely to help. Same problem they are nice there but cant change the chiliean side of things to auckland as its now qantas return to auckland. So we think oh great things will improve. But no, its like qantas handpicked the worst latam staff who again turn up last minute ie 20 mintues before the gate is annoced and we board. Turns out the check in desk for qantas there is the gate staff so yeah line up again with all the peiple who havent gottten correct seat allocating yet again and fight to get what we paid for. The australian staff when the 747 arrived (was its last flight several years ago now) were wonderful and stepping onto that plane was like being rescued from a hostage crisis of a country, welcome onboard the lady said and i cried. fullgrown man shedding tears becUse finally the ordeal with nasty latam was over. The next year we tried flying direct from melbourne to santiago with latam, guess what, same exact problems again and as we had prepaid everything including premium economy we coudlnt change anything and had a repeat only worse experience on return yet again, only this time the latam staff were treating us like dogs, there were a couple of rich celebrities from spain or some rubbish and all focus was on them. So we swore to never ever use latam again. so that resulted in us literally flying around the world via amsterdamn paris and panama to avoid those mongrels. Klm and airfrance, were better, but the klm seats were terrible, but ah well at least we never had dramas like we did as soon as we returned from lima to panama where guess what, we had to use dodgy latam. and suprise suprise same problem. Once in panama, we had to play the latam game and beg to be re seated and usual latam delays meant interocnnecting flight were at risk yet again and we all know how they dont care so we made sure to spend at least 4 hours changeover in each latam flight. and guess what, they were late yet again.
So long story short. Over a peroid of many years before and after covid this airline remains a compekte and utter joke. Was i suprised when they had that dreamliner plunge and fall then rise again, injuring passengers? nope, why? Because if they cant manage something as simple as decent customer service, do you think your safe in the hands of the people they choose to fly the planes or manage their operations. Yeah no. moral of the story life is chesp unless you are a multi millionare in south america and this attitude reflects and resounds throughout their organisation. We wont fly with them long haul, weve even had bags lost for days with not even an appology, wrong gates, wrong details on tickets thanks to incompetent staff horrible food from chile on every flight except the silly chocolate bar that was slighlty edible. etc etc etc. Latam honestly makes me dread returning to south america! So would we risk spending tens of thousands more on business class... Nope, i couldnt risk it they are just so incompetent.
Dear Sir/madam 15/4/25 By the following letter of complaint, I would like to express my un-satisfaction and frustration with the treatment and service received by your airline Latam. I travelled on 20/3/25 to Montevideo/Uruguay the flight was delayed by almost 3 hours,as a result I missed my connection flight from Santiago/Chile with… Read more
destination to Uruguay. I was stranded for over 16 hours in Santiago/Chile awaiting the connection flight the following day.
I was unable to get out of the airport as I had no visa to enter the country and was left for all those hours sitting on the most uncomfortable airport hard surface chairs as a punishment for something that clearly wasn’t my fault.
Latam had not notified me in any way that I was going to miss my connection flight due to their delay and was going to be put on the next available flight the following day,I find that very disrespectful and appalling communication to say the least.
The most minimum they could have done was to accomodate me in the Latam vip salon since your airline was responsible for the delay. In my eyes it’s disgusting to have a loyal customer sit for 16 hours plus in such inappropriate and poor conditions with nothing more than a $25 voucher for dinner which didn’t buy much with the inflated food prices at the airport restaurants.
I would like to kindly request your assistance in providing some compensation or other benefits to make up for the inevitable inconvenience caused by this unfortunate event. I had paid for two nights in Montevideo and lost the first night stay as a result of the delay,I understand that there can be unexpected delays but this delay was unreasonably long.
I was offered at the Latam counter a voucher which had 2 options one was $200US into the Latam wallet the other was a $100US to redeem and transfer into my nominated institution but every time I tried to proceed your page would crash saying page unavailable try later,I’ve tried for over 3 wks now and haven’t had any luck.
Help via your call centre when you incredibly get through is another frustration as call drops before any resolution,you are left hanging on line for a lengthy period of time for nothing,team members all have different versions which makes me believe they are incompetent and misleading to an extend.
This is totally frustrating and a waste of my valuable time,I’m deeply dissatisfied in every meaning of the word.
I kindly ask you to please address this issue at your earliest convenience with a positive result as I believe Latam must take full responsibility for all the inconvenience,headaches and a waste of my valuable time.
$100US dollars will not cover my loss so please reconsider your offer/compensation and value me accordingly as your costumer.
On another topic one of the bags I dispatched was damaged,the carry handle was ripped from the bag completely leaving the razor sharp exposed metal which meant I could not drag the bag on its wheels and had no choice put to carry it making it extremely difficult to cope with my luggage. I have photographed it straight after I picked it off the carousel. Airport personnel/Latam are responsible for the damage.
In the event my issue isn’t resolved fairly I will have no choice but to take the matter to another level involving a superior in ACA and/or fair trading. Appalling service
I thank you for your time in reading my email and look to your prompt reply
Have a pleasant day Warmest regards
Very unsympathetic staff. They shouldn't be working there. I asked for a baby cot 6 months before and they never went back to me. And then they weren't able to allocate me and my 8 month old baby in 2 chairs, while there were people sleeping on 3 chairs. they told me that they didn't have any preference for mothers because all mothers have to… Read more
organize baby cots...That is however a very difficult task since they prefer to sell those chairs next to the cots to tall people instead of giving them to the mothers whit small babies.
Terrible company! Don't use them, not ever. The appalling reviews are completely justified. I booked an internal flight in Peru, Puerto Maldonado to Cusco, for my wife and I for 15 October. The LATAM website changed information added constantly, just dreadful. I managed after about 15 attempts to get the right information to stick. Then, when… Read more
the confirmation email came through it had changed my wife's name by missing off a letter from her christian name. I immediately went to re-re-correct that in the "personal details", but the LATAM website doesn't allow it. I tried to find an email address to message the company, but there is none. So I called the next day after I found a number and spoke to the most mechanical, unhelpful person on planet Earth. Totally "don't give a damn". My wife called herself later and had the same experience, with some added lying. She called herself Tanya Thomas when my wife pressed, but who knows who it really was The "policy" we were told was that we'd need to re-book from scratch and pay for everything again, even my ticket that had been printed correctly. We explained the problem is with the website, not our booking, and with my wife's ticket. She simply repeated her script. Over and over and over and over. It was unbelievable. You couldn't make it up, how a company could be that greedy, ineffective and unhelpful. DON'T USE THEM, IF THERE IS ANY OTHER OPTION AT ALL. The company deserves to go bust. Reflecting on the experience, it was akin to a scam organisation, not a legitimate airline.
Really bad airline. They changed my flight like 3 times. During the flight one flight was delayed and I lost one of the connections. They just gave us $15 vouchers. Lost half a day waiting at an airport. Don't use this airline if you can. Show details
Find out how Latam Airlines compares to other International Airlines
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Bunch of thieves – I paid £84 for a hold bag online the day before my flight. On arrival at the airport, LATAM said there was an error with their system and the payment wasn't linked to my ticket. I showed them my invoice, receipt email and bank transaction and they agreed the payment had been made, but said I needed to pay £131, and the £84 would be refunded. I… Read more
made the point that there was no reason for me to pay £50 more because their system had failed, but they wouldn't budge and as I was at risk of missing my flight, I ended up paying. Had a very frustrating experience with their complaints team, who also accepted the issue was with their system, but said system failures happen and that I was liable for the full amount. So essentially, LATAM are rewarded for making a hash of a luggage booking and charging over 50% extra at the airport. Incredibly unhelpful staff at all levels. Scam artists. Enjoy my £131. I'll spend a lot more to avoid you in future.
Worst business class experience ever. (Runner-up, last year when I also had to fly LATAM) – Despite advance booking and seat confirmation in writing, LATAM in Buenos Aires 'unable' to provide boarding pass for their Santiago to Melbourne leg, and surprise surprise, LATAM in Santiago said 'we know nothing' - couldn't care less about seats, or anything really. I have this on video in the highly unlikely event that someone at LATAM cares. … Read more
Eventually on board, service absurdly slow for a midnight departure, food looked and tasted low-rent cafeteria. Tired seating, entertainment died for part of the flight. And so it goes .... Competition please. Anyone? At all? On the positive side, plane stayed in the air for the whole trip.
Worst experience – Bought a ticket between Bogotá to Sydney with only cabin baggage. However, they argue cabin was busy and force me to sent my bag as hold baggage. It means in each one of the 3 stops I was under a lot of pressure going out and in to collect the bag with only 2 hours waiting time. All pleadings were vain.
Worst service – I have been trying to get money added to my account as they badly damaged my luggage along with all my stuff inside it. They only gave me 40$ by the way. Also, they have been telling me for over 8 months that they are unable to transfer me the money even after I provided all my correct bank details. Very Poor service. Show details
Avoid them if you can – LATAM-Terrible Airline - Booked and paid for flights way in advance, then they refused to let me board a flight to Colombia from Brazil as I didn't have a yellow fever certificate which according to the Colombian Government isn't an essential requirement, and no prior warning of this was given. They sent me to customer service which wasn't… Read more
helpful, so had to research and pay for additional 2 urgent flights to the same destination so i didn't miss my connection, costing me $1500 on top of the already paid flights, If they wouldn't let me fly to Colombia, then why did they let me may for more flights. I submitted a complaint, and they basically palmed me off and said they are not interested in investigating further. They wouldn't refund the unused flights, which is basically theft. As they overbook everything, they look for any excuse to kick people off.
Another flight kicked off 3 or our 5 friends party as they had over booked yet again, so we had to stay overnight, missing the next day's activities due to the delays. Again, they didn't care, apparently, they overbook over 20 seats per flight, and it doesn't matter if the international flight was booked and paid for 8 months earlier. I have been flying for 30 years, and this has to be the worst airline I've ever had the unfortunate experience to have booked with. Their general perspective is that they are the biggest in South America, so they can do what they want and answer to no one if things go wrong.
Shocking j – Absolutely very poor cabin customer service...No offer of a welcome drink before take off....After take off dinner was offered with wines to pair the meal...and then 13 hours of nothing....not a chocolate or a juice or a piece of fruit...until breakfast was served 1 hour before landing and that was an insult to any normal being.. Truly shocking and not acceptable for a Business class customer!! Show details
The LATAM experience we had. Enjoy the write up:) – In August and September 2024 we had a total of about 10 LATAM flights with LATAM planes to various destinations on the way to and from Ecuador and the Galapagos islands from Australia. We are very seasoned travellers and have flown with a large range of different airlines over time. LATAM has been the absolute worst airline we have ever… Read more
encountered. In many ways. I am usually not one to write reviews and especially not negative ones if the experience is not exactly as expected. But the LATAM experience just had to be shared. I write this review more so as a genuine advise for future travellers considering flying LATAM. You can use it as you please, but I will never ever fly LATAM again and happily pay extra for any alternative if available. I will sum up a few things of the least memorable experiences;
> Even before we left 2 flights were cancelled or altered to a different date, forcing us to cancel and rebook accommodation and missing out on a day in the Galapagos. > On the flight over, during a 6 hour stopover, when about to board the next flight, whilst about to board a flight was cancelled, adding another additional 6 hours of waiting at the airport. No prior notice was given that this flight would be cancelled and apparently no one knew about it till it was boarding time. >The total delay on the way over was 14 hours, adding extra time to an already long flight, plus missing out on time to start the holiday at the final destination and missing out on things. > I really hope the maintenance of the technical part of the plane is better than the presentation of the interior. The interior of most of the 10 LATAM planes what i experienced as a a passenger was pretty bad. Seats with no cushioning left in the and clearly broken springs or something, seats unable to move backwards to rest, damaged pockets for your items and one that was completely broken and did not hold anything due to the bottom missing, stains and not cleaned thoroughly if at all. > The long distance plane from Australia had tape all over the wings. We learned this was to hold the paint on, but it looked like it was being held together by duct tape. > There was very little presence of stewardesses for about a 10 hour gap of a 14.5 hour flight, with little to no opportunity for some water or a snack in between and no response to the assistance call button. > Very little to no English is spoken by LATAM personnel at the airports to arrange new flights after they cancelled it. > After LATAM again changed flight and itinerary with added extra stopover from Galapagos via Quaguil to Quito, it was not possible to get of the plane there to save us a lot of time on the way back home. They can change the itinerary whenever it suits, but no room for the passenger to change anything because of something they changed. Bad luck. > The food on the planes was very similar and repetitive on most flight > In the end I am glad we made it home safely and we did have some nice and friendly Latam staff on the planes and a friendly pilot on one too, but overall, wow.
I would strongly recommend to explore alternative airlines to your South American destination if you can. I also strongly recommend to look at highly ranked airlines and see if they fly to that destination. It will probably be worth paying a bit extra or fly a bit longer instead of going with LATAM. I know that will be what we are doing next!
Cheers Ronald, South Australia
Totally unforgivable experience – I had to cancel a booked flight two days before departure after being diagnosed with cancer. I filed a cancellation for medical reasons 24th April (it is now 2nd Aug). I have had nothing but grief from this airline - they have no contact point in Australia where my flight was to depart from. The contact phone numbers are impossible to navigate and… Read more
when you do reach them it’s a different agent each time who is not interested in investigating your request. My advice don’t use an airline that doesn’t have any representative in your departure country.
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I have a great news for the people whom have, bad experience with LATAM, from December China… Read more