151 reviews
AI reviews summary
Pros
Cons
Verdict
The products generally provide good value and performance, particularly for home entertainment and mobility. However, the experience is frequently marred by significant delivery delays, poor communication, and inconsistent quality control. Resolution for damaged or missing items often requires persistent follow-up and formal complaints.
Stay away from these guys - horrendous service - AI customer service responses - ordered pool table and paid for premium delivery yet no response for weeks. They do not care about the customers. Would not risk buying anything from them leading up to xmas unless yuo want it delivered next xmas!
Extremely frustrating experience. I ordered an e-bike, and there was absolutely no mention of delayed delivery on the website. It was only after I had paid that I was informed the delivery would take 3–4 weeks. A week later, when I followed up, I was told it would actually take 8 weeks. Communication throughout the entire process was absolutely… Read more
terrible. Then, after waiting the full 8 weeks, when the bike was supposed to be at my doorstep, I still hadn’t heard anything. I had to chase them up AGAIN, only to be told that the bike wasn’t even in the country yet and that they couldn’t provide a delivery date.
The lack of transparency, communication and basic customer service is unbelievable. An absolute waste of time, energy and money. I ended up requesting a refund.
Save yourself the frustration. Just don’t do it.
Bought a folding 8 foot pool table. It’s sturdy and good quality and more importantly is flat. Assembly was easy I did it myself alone. Best thing is it’s movable on wheels when folded. Came with cues, balls and chalk. The delivery was on a Sunday (thank you as I was home) and the driver and his assistant kindly helped me move the boxes into the… Read more · 1
patio. I would recommend it. (Disclosure: a small discount was applied to my purchase for my review. But the views are mine and unedited).
Reviews with attachments
The fountain is of excellent quality and very good value for the price paid. The company also provided great communication throughout the process, always giving advance notice and keeping me updated, so there were no unexpected or unpleasant surprises. Overall, I’m very happy with both the product and the service and would happily recommend them. Show details
We bought a Double Happiness table tennis table from Leaf Living and we absolutely love it. The quality is great. The delivery was quick and smooth. Would definitely buy from these guys again. Show details · 1
Great purchase and loved by the family and friends. Great value and easy to store away after used Show details · 1
Great outdoor ping pong table, delivered on time, great service Show reply
Quality product! Very easy to assemble and fits perfectly in the gaming room. Show reply
- +1
I had the best experience with purchasing from Leaf Living. I bought a 7ft 4 in 1 games table (pool, air hockey, table tennis and dining table) for my partner’s birthday. John and the rest of the customer service team was incredible and allowed me to delay delivery of the item so the surprise wouldn’t be ruined. I had updates constantly about the… Read more · 1
delivery process and was kept in the loop at all times. Upon receiving the item, it was exactly as described and amazing quality. It was also very easy to build. My partner and I are very happy with the item and the team is truly a dream to do business with. Thanks so much again!
I bought a Mahjong table and we are very happy with it. It looks amazing and works even better. Only thing I can fault with this purchase is the communication side of things. Call center rarely calls back as they promise. Also the product was a few weeks late but it was worth the wait. All in all, my family are very happy with this purchase. Thank you Show reply
I bought the Dunkmaster M029 and was absolutely impressed with the product. What I have installed looks professional and it’s a real treat to play on with the kids. The price was amazing too! Leaf living was great to deal with and delivered the product seamlessly. Show details · 1
I recently purchased the CUETIQ 7FT 3-in-1 Pool Table / Billiards Table / Ping Pong Table / Dining Table from Leaf Living, and I absolutely love it! I was a little wary at first because the price seemed almost too good to be true, and I wasn't sure what the quality would be like. Thankfully, I was completely wrong. The table is fantastic quality,… Read more · 1
looks great, and is incredibly versatile.
It's quickly become the focal point of our home and gets plenty of use from family and friends. Being able to switch between a dining table, pool table, and table tennis table is a huge bonus, especially if you're short on space.
For anyone considering one, I highly recommend it. Excellent value for money and a great addition to any home!
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The Solara outdoor canopy has provided additional value in my home. It looks great, is sturdy and adds aesthethic into my home Show details · 1
I highly recommend leaf products . I had purchased an air hockey table for my son and he loves it . It was so easy to assemble and the customer service team were awesome to deal with. Show details · 1
Great product. Great customer service. Speedy response and helpful warehouse staff. Recently purchased the 8ft folding pool table. Picked it up from the Meadowbrook warehouse where the staff there helped me load it even after closing time. Website is easy to understand and the call line is fast to assist. The 8ft table took 30 minutes to assemble… Read more · 1
on my own and comes with 2 cues, all the balls, triangle, ball holder, gloves and a heap of chalk. We have had hours of fun in the garage and at the end of the games it simply folds away and sits up against the wall taking up hardly any room. Highly recommend if you want a pool table!!!
I recently purchased the AKEZ 11SQ Dual Motors 2000W 11" Electric Scooter from Leaf Living, and the experience has been excellent from start to finish. The scooter feels exceptionally well built, with strong acceleration, a comfortable ride, and plenty of power for everyday commuting and recreational riding. A special thank you to Owen Hsiung,… Read more · 1
CEO of Leaf Living, for his outstanding customer service. It's refreshing to see a company where customer satisfaction is clearly a priority.
I'd also like to thank Parker at the Brisbane warehouse. From the moment I arrived, he greeted me with a friendly smile, carefully loaded my boxed scooter into my car, and even closed the boot for me. He was polite, courteous, and professional throughout. It's these small acts of genuine customer service that leave a lasting impression.
Lucas
I was about to place an order with another supplier for a 4 i n 1 Pool Table but need further clarification concerning delivery and installation before I order. I tried several attempts to contact the supplier in NSW but either have difficulty in contacting or when contacted did not a satisfactory answer. So I found Leaf Living also from NSW… Read more · 1
but with a warehouse in Bayswater who can supply very similar equipment. On contacting the company , I was able to obtain a local contact number of Nathan based in Bayswater. I discussed with him the logistic of delvery and installation and told him I need the equipment delivered and installed by at least two people as I am in my 80's . Nathan was very helpful and assured me that he will arrange for delivery and installation as I require. A few days ago he came with another driver to deliver the equipment as arranged , and completed the installation to my satisfaction. I would not have ordered from Leaf Living had I not been able to talk to a local representative and got assurance of the service it can provide .
Easy set up, great price, great customer service Took a couple of weeks to come due to warehousing challnges but worth it. Very friendly staff kept me updated, highly recommend Show details · 1
Latest follow-ups
ordered a book unit and website stated 6-8 weeks delivery due to the 'custom made product' the unit arrived in 12 weeks and upon opening a deteriorated box that seemed to have been sitting in warehouse for months found the product damaged, it was… Read more
not packed well and pieces of the unit were broken, its been two weeks and the unit is sitting in my hallway in peices. I've requested a pick up and refund, but there service is bad and as is there product.
Follow-up · DO NOT DEAL WITH THIS COMPANY! My broken unit was picked up 3 weeks ago and still no refund. I received a statement stating refunded on 2nd October 2026, but still to see my $321 in bank account, letting Fair Trade deal with it now, so over this 4 month drama. The companies products and customer service are so bad to deal with.
Hi Angie, We are sorry that your experience with… Read more (+3 replies)
I would not recommend this business to anyone based on my experience. I ordered two go-karts for my son’s birthday. Only one was delivered, and unfortunately, the one I received was damaged. The second go-kart was never delivered. I requested a… Read more
full refund, but it took four weeks for them to collect the damaged item, and I am still waiting for my refund. I have now had to lodge a complaint with my bank and Fair Trading to try to resolve the matter.
This has been an extremely frustrating and disappointing experience, especially when the order was for my son’s birthday. Based on my experience, I strongly recommend doing your research before purchasing from this business. So dishonest and corrupt. Not even deserved 1 star
Follow-up · NO Good. Disappointed with the dishonesty from the business customer service
ordered a product said in stock delivery 3 to 4 days waited 2 months with about 20 emails saying we had to ordered it in we requested a refund after another 20 emails they finally cancelled order said they had refunded in every response but never… Read more
refunded. we had to lodge a pay pal dispute then escalate to a pay pal claim as they would not respond. Thankfully pay pal refunded. do not deal with this company.
Follow-up · Only reason we got a refund as we were covered by PayPal protection we lodged a dispute then a Paypal claim. They did not initiate a refund.
Hi Shaun, We have reviewed the complete… Read more (+1 reply)
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Positive reviews
The product was actually worth the wait. I ordered a Livara desk from Leaf Living. I understood it could be up to six weeks to be delivered. I had read the reviews before purchasing and I was quite apprehensive given the numerous bad reviews, but the desk was exactly what I wanted. It did take quite a number of emails to follow up on where my… Read more · 1
order was. It was around four weeks late, but I was prepared to wait. I also paid for assembly and was told by customer service it would be assembled the same day. Unfortunately it wasn’t, so cue more phone calls and emails. Eventually I got a text from the installer three days later to say he’d be there to put it together. And he turned up as he said he would and was done in an hour. They also honoured the goodwill refund for the product being delivered late. The finished product, so far, is actually really good. The communication from the customer service team was lovely. So I think this company has great potential, but the wait times and proactive communication need some work. Overall I’m happy. Thanks!
Absolutely magnificent service from Leaf Living when delivering and installing our new Livara bunk bed. The website was easy to use, the delivery was super quick and well organised and the installation cost was worth every dollar! Hua, the gentleman… Read more · 1
who build our bed, worked diligently for almost 4 hours straight to make the perfect bunk bed. Incredible service! And the kids absolutely love their new beds! Highly recommend.
Follow-up · Still loving our Livara bunk bed! It’s sturdy, comfortable and looks fantastic in the kids room. We made a great choice!
Got an outdoor pool table from Leaf Living such a great backyard upgrade. We were hesitant at first, but it’s held up to the weather way better than expected. Show details · 1
Negative reviews
Genuinely appalled by both the quality of this bunk bed and the response I’ve received. Within approximately six months of completely normal use by my child, the staircase collapsed into pieces, despite the bed having been professionally assembled. After a lengthy complaints process, the proposed solution was that I pay another $349 towards a… Read more
replacement staircase and installation. There is absolutely nothing that would persuade me to put more money into this product so that my child can continue sleeping in something I now have serious concerns about.
In my experience, the quality is appallingly poor and I simply no longer trust the product. Once something designed for a child fails like this, I’m not prepared to take that risk.
Deeply disappointing product and after-sales experience. I would not purchase from Leaf Living again.
Hi Ciara, We are sorry to see that you remain… Read more (+1 reply)
Information regarding delivery inaccurate and spasmodic, leading to offer by retailer of alternate product. Suspicions now that alternative may not match specifications stated on web site. I no longer have any faith in correspondence provided by seller.
Follow-up · Unfortunately, my subsequent experiences with this organisation have been mediocre to say the least. Whilst superficially, all appear to be all right, however, I am now questioning whether the replacement (alternative) unit meets it stated and advertised specifications. Only the delivery timeframe met my performance requirements, so I suspect that… Read more
Hi Ron, Thank you for your feedback. We are sorry to… Read more
We ordered a pool table on 7th june, with a 1-3 weeks delivery timeframe. I ordered installation as well. After many follow up calls/emails from me (never heard from them), it was finally installed on the 22nd July - 6 ½ weeks later. The table was then installed with the wrong colour pockets. I contacted them on the 20th July and they said it… Read more
would be 4-6 weeks to get the right ones in. 5 ½ weeks later I followed up as I hadn’t heard anything and I was told they were ‘lost in the warehouse’ and they had to re-order them. As I had been waiting for so long – and it was their mistake in the beginning - they would order them 'express', eta another 2-3 weeks. 3 ½ weeks later I followed up as I hadn’t heard anything and I was told they are still in the export country, have just cleared customs that day and would be here in another 2-3 weeks. As of today 1 OCT, I am still waiting for the correct pockets that were ordered on the 13 JUNE. Still no eta, no one ever gets back to me when they say they will. Product itself is great, but ordering/dispatch/warehouse and customer service is absolutely atrocious and the worst from any company I have experienced. A good product let down by everything else in this company!
Hi Trish, We have reviewed the full history of your… Read more (+2 replies)
Recent reviews
- +3
Worst company to deal with! Delivery of chairs meant to be 4-6 weeks, ended up 3 months only as I stated complaint to Consumer Affairs. Then they send 1 wrong fabric. Chairs are $700 each, cheapest quality, defective and torn fabric, with a stain. Customer service stalling and denying refund. DO Not buy from this company, many bad reviews, and unethical. Now going to Consumer Affairs. Chairs are rubbish.
I placed my order after carefully reviewing the stated delivery timeframes, which indicated dispatch within 2-5 days. This gave me sufficient time to receive and assemble the item ahead of Father's Day. It has now been close to 10 days, and my order still has not been dispatched. During this time, I have followed up via chat, phone, and email, and… Read more
have also requested a tracking number. Unfortunately, I have not received a clear update on the status of my order. The responses provided so far have been generic apologies rather than specific information about when my order will be shipped. What is most disappointing is the lack of transparency. If the product is unavailable or there is an issue preventing dispatch, I would appreciate being informed directly rather than being provided with unclear or potentially misleading information.
Leaf Life team, please let me know whether:
My order can be dispatched immediately, with tracking details provided; or The item is unavailable and a full refund will be issued.
I would appreciate a clear response so I can decide how best to proceed. Thanks.
Dear Lea, Thank you for sharing your experience. We… Read more