LG 567L Side by Side Door GC-L197 / GC-P197

Best fridge I've ever used – Amazing fridge, heaps of storage and temperature control is super accurate. Freezer goes to -30 which is insane, able to keep frozen food for a long time. Has been going strong for years and has never skipped a beat.  Show details ·  1

8 Years old and going strong – Bought this one to replace the biggest piece of garbage form Fisher and Paykel. This fridge has been awesome. When we first bought it, there were issues with the ice maker but LG fixed it under warranty. It has not missed a beat since then. I now have to sell it as we are moving into an apartment. I hope the next one is as good.  Show details

Inferior materials used in this product – This unit is probably 6 years old now. It was purchased new. I wasn't aware that the right hand panel of the fridge was damaged PRIOR to installation into an alcove of my kitchen. Six months after purchase I moved home and that was when I discovered this damage and wrote an email through LG's webpage and have NEVER had a response. Due to… Read more

moving, ill health and family members' deaths my mind was on other things not chasing up this complaint, the damaged panel was never fixed/repaired. Within a couple of years (which is the warranty period) I noticed many of my plastic shelves or drawer panels began cracking. I did write to LG again but never received responses. Time went by as I lived life but again decided to write to LG a 18 months ago and after several emails on my part time did receive replies from LG. Of course they used the 'outside of warranty' as the reason they would not repair the cracked/damaged shelves.

My grievance is that even when I was well within the warranty period LG ignored my emails but now that warranty is over with, they use that as an excuse to not do anything about the damage and now that this unit is discontinued I wonder if shelves are available to replace the damaged ones.

3 shelves on the fridge door are cracked. Panels in each of the plastic fruit/veg and meat drawers have cracks and a couple of the drawers in the freezer have cracks in their plastic panels too.

I spoke with Consumer Affairs who suggested that LG were using materials that were 'not fit for the purpose'. I tend to agree with that.

Did I buy a lemon when I bought this unit and/or have others had deplorable 'service' from LG?

Good Product ... But not perfect – We have owned this product for 6 years now and on the whole is has been ok to good. We would probably look for different features on the next model we buy. So pros and cons would be.... Pros: - looks good - Like the water & ice dispenser - I never used the water filter cartridge as I have no issues with drinking tape water, it was good… Read more

that I did not have to use it, it would have meant extra cost for no reason.

- love the door in door access port for milk and drink without having to open the main door.

Cons:

- Broke the plastic clear light shield when trying to replace the bulb, the side clips were way to tight to remove it without breaking it. i don't know why they put retaining clips hard against the side walls there is no give to allow them to unclip.

- The drawer runners get stuck sometimes and i have broken the drawer retainer clips.

- Wish the shelves in the freezer were all drawers.

- rust appearing around the water & ice dispenser, not bad after 6 years but can only get worse.

Just got it and very happy – Went looking at the LG because of our previous fridge. Just over 10 years old and has never skipped a beat. Even the original light in the fridge. Got a great deal - ended up getting this STL at the price of the platinum painted one. plus LG is running a promo for $100 back. LG was great in answering a few queries we had before commiting to the… Read more

fridge (the fridge requires 50mm all around).

We hadnt actually seen this model (saw the platinum) in the store and were very impressed when it was delivered.

Great lighting, doors not too heavy (without being filled), great finish. Larger than our previous one so no complaints regarding space.

Was not too happy about the 2 star energy rating- however all the others we looked at were about the same.

The door on the bar is not finished in steel like the rest of the doors.

This fridge has to be connected to the water supply.

Love the light in the water dispenser. Reliable brand, good value, nice little extras in a mid range fridge.

Best fridge we have owned! – Awesome unit, first fridge my wife and I bought 9 years ago! Yes 9. Not a single drama with it! Holds temperature perfectly, is a quiet fridge combo considering it is practically in our lounge room. Easy to clean. As our family has grown it's become very full, but it still keeps up. Sadly the wife wants a bigger one. I won't be letting this one go! Straight to the pool room! Deffinatly be buying another LG, and pray it's as good as this one!  Show details

We have had a good experience and are happy to recommend this fridge – For the sake of balance, I feel the need to review the fridge. We inherited one when we bought our new house about three years ago, and it was already several years old. I do not know the date of purchase, but I entered July 2010 below because the system requires me to enter a date. It has performed faultlessly for us, and has no particular… Read more

issues.

We really appreciate having cold water, ice cubes and crushed ice available on demand.

From my own experience I am happy to recommend this fridge.

Happy with our purchase – Purchase about 2 months ago now. I am very happy and content with the purchase so far. Our stainless steel look is attractive. It's nice having an automatic ice maker. It is a decent size though the ice maker takes a substantial amount of space from the freezer section and obviously since is has no plumbing some space is lost with the water… Read more

container/re-filler from the fridge section. The ice maker is a tad noisy at night but otherwise i don't really hear the fridge. Oh whilst the ice crucher is a fantastic feature when you it about 5% of the ice goes to the floor instead of the large glass.

Overall i feel i can recommend the product, keeping in mind that I've only had it for couple of months.

Update: 25/09/2016. Not much to add. Fridge is going strong. Cause we are just finishing winter have not used icemaker much - so no ice making noise at night. Can still recommend.

Won't buy another LG fridge – Ice chute constantly blocks up. Ice dispenser has broken twice. Ice dispenser materials are badly chosen as the plastic has aged terribly The fridge light has broken (due to condensation) and apparently is an expensive fix even though it is clearly a design flaw. I think whoever designed this fridge, it was their first day on the job....  Show details

LG customer service is the worst I have ever experienced – Beware...worst customer service ever, The fridge is 1 year old and it stopped working (leaked all it Gas). Lost over $600 worth of food, It took customer service over 5 days and 3 phone calls to have a technician arrive to look at the fridge and he did not repair it because 'the repair would be to expensive' Called Customer service to ask what… Read more

they were to do next but they could not advise on what they were to do next. Allegedly they had not received a report from the technician!!! So they were unwilling to do anything. So I onto day 6 without a fridge and nothing except 'we will call you' from customer service tomorrow. You have been warned.

Water dispenser don't work very well – We have almost similar fridge model :GCP197DPSL( different exterior finish) for about 2 years. Its does help keep food fresh longer. Courtesy light at the water dispenser is useful to have especially at night but the lightbulb didn't last the first year. Ice maker can be quite noisy when it is doing the refilling otherwise fridge is quite… Read more

quiet. Our water dispenser is not working well now as the flap -push to collect water does not bounce back when I remove my glasses and causing the water overflowing onto the floor. There is no manual book for advice on 'how to clean' the water dispenser parts nor change the lightbulb.

I thought I have a low maintenance fridge but looks like I will need to get someone in to service the water dispenser and change the light bulb if I want to continue enjoying drinking cold water. Will it be cost-effective in the long run if it requires ongoing maintenance?

Great machine. Way too small – This is a great fridge. It does seem to help food last longer in the vege section and the ice water function is very cool. However, it is tiny inside. No way is this big enough for a family of 2 adults 2 kids. Between the water tank and the ice making/storage it is tiny. Such a shame as it is a great fridge. Beware of the exterior vs actual… Read more

interior storage. We have had ours for about 6 mths and it's about to be relegated to the garage as a spare. Such a shame as we can't plumb in a fridge in our existing space.

Absolute rubbish product – Two years old and discontinued the model guess what no spare parts ? Don't mention customer service and LG in thr same sentence they must have crawled back under the rocks. Have emailed many times but still no reply , customer service is really great if you haven't got a problem what are they there for. Lousy, bad, rubbish,etc

No plumbing required – We weren't able to buy a fridge that required piped plumbing for water / ice so this model is ideal. The 4.5 litre in-door water container is big enough to last an average family a few days before refilling. There's no filter as such so we use bottled water. The ice maker makes a little bit of noise when the ice cubes drop but this is no different… Read more

to similar models. As per the previous comment I agree that the freezer compartment shelves could be deeper and wider to allow larger items to fit but you lose a bit of room with the dispenser in the door. Good value for money The water in the container doesn't stay cold even though the fridge is at the lowest temperature

leaking water tank – Unit worked well until vegetables in the bottom draw started to freeze. The water dispenser stopped working. I noticed water pooling and pouring out from under the bottom draw. I removed both drawers and found the water tank had a leak via a hairline crack. I have to call customer care who unfortunately do not answer after 7pm.  Show details

Excellent fridge - does the job – I'm now a converted side by side fridge/freezer owner! I love it! The set up is great in both the fridge and freezer for us. The ice and water dispenser is fantastic - use it all the time. Runs quietly and food seems to stay fresh a lot longer than in our previous fridge. Ice dispenser - crushed ice option Drawer and shelves in freezer slightly too narrow/shallow for some packaged frozen products

Poor product which failed when only 3 months old. DO NOT PURCHASE LG products – What else can I say this fridge was trouble from the moment it arrived, it had a dent in it already, the motor made a noisy vibrating sound which wasn't normal and the temperatures fluctuated wildly in the fridge compartment. Now here we are at the 3 month mark and the ice maker died suddenly and I tried for hours to book a repairman under… Read more

warranty and was stuck in an endless queue at LG. I am lodging a formal complaint with the Dept of Fair Trading or their new equivalent in NSW on Tuesday morning as it seems it's all good for the 2-year warranty but if you can't contact LG then the warranty is pointless. Anyway I don't want a fridge that is 3-months old and has repaired parts in it. I'm going back to Westinghouse. The LED lighting and the good looking doors, excluding the dent which came from the factory Everything else, it failed at 3 months old, was noisy and LG are impossible to contact to arrange a repair and I've read in forums that other people have waited over 4 weeks for spare parts for the same fridge.

Terrible quality – We made the mistake of purchasing this fridge thinking we were buying a quality product, epic fail! It's due for it's second repair tomorrow in less than a year. The icemaker regularly gets clogged and the inside storage space is really impractical. With the use of hindsight this was a really bad purchase. Nothing 2 faults in less than a year, poor quality product

Hasnt failed in Amazing me....very happy – A very practical fridge with the freezer combo that I cant complain about. Looks good and the interior quality as well as exterior is very solid and hard wearing. I recommend this fridge and have always preferred LG. Price was a bit higher than I had hoped but sales team were extremely helpful. Very happy with the purchase and the small hatch is a plus!

Ice maker woes – I like most aspects of this fridge-freezer combo. The tempered glass shelves so you can put small or strangely shaped containers in it without falling over on the old wire-style shelves are great and the ice maker was great until it decided to go crazy. Apart from that, it is a smart shape, colour and style - only cosmetic criticism is the… Read more

industrial looking top - why not flat Mr/Ms LG? Looks good, works well (with only one major drama), reasonably well laid out interior. Ice maker. Clean it all out and it works for a day. The chute seems to clag up a bit and pushing the ice button causes the motor to try to push the whole thing out from inside - very unsettling!

Poor quality interior – The interior shelving is very flimsy and has cracked in various places. the front door opening bar is convenient, however the plastic inside the bar has also cracked. the fridge performance is great but very small capacity to store any large items, poor quality all around for a well known brand. Bad warranty and poor quality for the "LG" brand

Very Happy with the Manufacturer and the product – We replaced a maytag fridge that we had for more than 10 yrs, it took that long to get an equivalent/better fridge freezer combo.There are plenty of plusses with this combo, the room in the freezer and the double sealed bins in the fridge make it very user friendly and help me to keep it tidy. The operation is whisper quiet - an absolute must when… Read more ·  1

we were looking and the sleek design together with the little hatch for getting milk/bread etc is perfect. the light in the freezer

Good but has some flaws to look out for – I absolutely love this fridge. It does everything we could ask for and more. I love the front opening bar - which makes it easy to store and pour drinks. I love the water and ice despenser. I love all the space in the fridge. But on the other side, the freezer is quite small, the plastic is quite flmisy, the ice maker can get confused which type… Read more ·  1

of ice youve asked for, and it can freeze up and need to be fixed by a professional. In saying that, ours came with 7 years full warrenty and 10 years with "some warrenty" so all jobs that needed a professional were paid for by the company. large, front bar a bit flimsy

Only 3 months old but ok so far – We have only had this fridge for 3 months, but to this point it is performing well. Plastic shelving appears rather flimsy after the GE Profile it replaced so, I don't know how it will last. The fridge is very quiet, being a Linear Compressor, very hard to tell when it is actually running. Should be ecconomical to run, even the interior lighting… Read more

is LED. My major complaint to this point would be the loosely supplied water filter for the water dispenser which needs to be fitted behind the fridge. Would have been much better to include it inside the fridge so you would not have to remove the fridge entirely from its built in location each time the filter needs changing. The pseudo stainless steel paintwork finish scratches very easily and will look tatty before long.

I would recommend this fridge to those interested in a smaller side by side unit. It is obviously a low budget fridge without a lot of the options that some of its competition has...but it is almost $1,000 cheaper than most others in the category, so you have to remember that when comparing.

Overall, quiet and performing well. Energy Efficient, drinks hatch, good looks. 10 year warranty on compressor Water Filter location poor, top of the fridge uneven heights so cannot be built in cleanly as it has to be removed at regular intervals. Paintwork marks easily

poor first impression but good service from LG – When I first bought this fridge in 2010 I was very disappointed to find rust appearing under the ice dispencer within the first month of usage. To their credit LG replaced the door under warranty and the problem has not reappeared since. Overall the performance of the fridge is excellent and I have not had any other issues apart from the ice… Read more

storage tray getting displaced by the dispencer mechanism on occasion,which pushes open the freezer door. Just a matter of pushing the ice tray back in.

Fingers crossed I will get a decent lifespan from the fridge (hoping for over ten years). I will post back here if i have any problems over time. Ice dispenser is a great handy addition. As is fridge minibar door access. initial rust issue around ice dispenser

Fantastic looking and very quiet – We bought this fridge six months ago and have loved it. It has an ice/water dispenser in the door and this works really well. Having the dispenser, however, does take out some room from the freezer. I still find the freezer holds enough for us but we are not in to buying bulk products and freezing them. I The fridge is deceptively large and holds… Read more

much more than my previous upside down fridge. We are a family of 5 so need a reasonable amount of room. It is extremely quiet and looks great in the kitchen. We have the stainless steel model. Super quiet, roomy, looks good

Looks good, works well but ice dispenser is dodgy – This fridge/freezer looks great and works really well. Tempered glass shelves and fridge door shelves/pockets are great. Temperature controls on freezer door panel are handy and the lighting in both fridge and freezer are excellent. Alarm beeps when door/s left open for 30 seconds. Repeats at 30 second intervals until doors are closed. Door… Read more

pockets in freezer are too small to store much more than ice bricks (for lunch boxes) or other small items.

This model is narrower than many of the side-by-side fridges we looked at. As we only had little more than the average fridge space, this model fits snugly after a slight trim of the overhaning benchtop.

We were also attracted to the tall water/ice dispenser but are extremely disappointed with the performance of the ice dispensing component. The water dispenser is excellent, but when accessing crushed ice almost as much ice scatters over drip tray and floor as goes into glass or jug. Poor design of the dispensing lever allows crushed ice to drop out behind the lever (difficult to describe, but very annoying). I've tried using a 1.5 litre jug and it still fails to catch all the crushed ice. Dispensing the cubed ice is somewhat less messy, but often it becomes blocked in the shute and has to be manually dislodged or it will melt and spill onto floor. I keep a plastic scoop in the top shelf of my freezer and open the ice bin to scoop out what I need as it's generally a quicker option.

I'm surprised, after reading the other reviews on this site, that there are no crushed ice dispenser complaints!

The water filters are quite expensive at around $85 every 6 months and only filters odour and taste anyway. Does not filter out chemicals or bacteria. Our water filter serviceman has bypassed the fridge filter and plumbed the under-sink filtered water to our fridge. Quiet, effective, stylish, excellent interior lighting, 'door still open' alarm, tall water dispenser. Messy crushed ice dispenser, cubed ice gets blocked in shute, small freezer door pockets, expensive and ineffective water filter.

Good – We got this to replace a dodgy Whirlpool fridge. Liked the setup of the fridge & freezer as we have bad backs & it's hard to bend down to get food in the bottom, so, to be able to place stuff in the fridge & freezer high up, it's great. Delivery guys dented the handle getting it inside (very thin metal). Didn't want the model with the fold down… Read more

'hatch' as I can just see the kids hanging from it!! Not as big as a large family would need, but we have a chest freezer to store a lot of the bigger food items. As long as it doesn't break down on us, I'm very happy. Looks good. Works well. Handy with water & ice dispenser Child lock button on dispenser does not actually lock the big, child attracting, push for ice lever (only locks the temperature buttons). Not good when the kids are fascinated by it, so you end up with ice or water everywhere. Door pockets in freezer are a joke. You might fit 1 small frozen meal box in there.

Terrible – My first encounter with my new LG fridge was a disaster. Upon delivery it was dinted on the fridge door. Ice maker did not work. Over a 3 month period of waiting for LG customer service to either exchange or refund this lemon, the door indicator alarm would only work occassionally when door was open too long. The quality of the fridge was very… Read more

poor.

Customer service at LG is a disgrace, extended warranty....Pfffff, you might as well not have any warranty.

LG customer service's response was "but your fridge is keeping your food chilled".....this is a new fridge, at retail price, not a cheap purchase from a seconds factory.

The only way I got any service/support was to lodge a complaint with Dept of Fair Trading, and close to 4 months later I got a replacement fridge, hopefully with a better performance.

Interior of fridge & freezer are very restricted, exterior is rather impressive if you get one undamaged.

Maybe I did get a one off lemon, but the lack of customer service/support made the whole experience very bad.

poor quality control, did not perform as advertised, overated, bad customer service/support.

Bad – I love the whole water ice dispenser, but am dissapointed that mine has rusted. the fridge looks great and is very user friendly with not having to open the doors each time you make a cuppa or sandwich with the little door in the fridge, and also the ice and water dispenser. love the bar door for the milk etc. Alarm for door being left open is… Read more

great. wine rack is handy. Ice machine is good crushed or whole the kids drink heaps more water, because it is so handy. my freezer door has been replaced once because of rust and now is rusting again, can't clean behind bottom of ice maker. lights on door have been replaced twice. Not a lot of room

Good – The fridge's good looks enhance the kitchen and it's very effective at doing its core job of keeping food cold. Bells and whistles such as an "open door too long" buzzer, "express freeze" feature (not sure what that is), sensor touch control panel and pleasant sounding chimes when you make a selection, all add up to make using this appliance a… Read more ·  1

pleasant experience. In hindsight, we probably should have opted for this model's bigger brother for more space, but otherwise, we're very happy. A good looking fridge. Makes ice and iced water. Fridge and Freezer temperatures can be set from the front electronic panel. Storage bins, crispers and racks are above average. Water supply hookup is easy and well documented and LG include a replaceable water filter. There are only two of us and there is not quite enough fridge or freezer space. A cover has to be removed every time you dispense ice. If you forget as I often do, you end up with a pile on your floor.

Terrible – Don't buy. They have faked up their energy ratings. If you own one you can get cash back or a new fridge. Contact LG. Fridge works. Ice dispenser ok. Fraud energy rating. Search for "LG pays price for power-hungry fridges" on the abc site for full info

Excellent – This is truly the best thing I have brought! I love this fridge, the water and ice dispencer is just great, having a choice of whole ice or crushed, great! even has a night light so you can drink at night! The home bar is the best thing invented, we LOVE it, excellent for drinks and milk and the fidge door is not left open, so my food is lasting… Read more

longer! love the wine rack and the vege and meat compartments keep everything really fresh. I couldn't recommend this fridge enough. If you are a couple or a small family you won't do better. It looks great too! Everything! Doesn't fit alot in, especially the freezer, but then if I wanted more room, I should have bought a bigger fridge!!

LG life is good – so far so good doing everything it claims lets hope for a bright and long future with my new purchase