LG C3 OLED TV OLED55C3PSA (55")

Agree with many. An unfortunately very poorly implemented product. The software controlling this TV is utterly useless. Will never waste money on any LG products again. Show details

WebOS program remind function a fail (by design) for me. Incomprehensible – Very disappointed with LGs WebOS program schedule remind function. Definite deal breaker had I known and definitely my last LG TV. Instead of just showing a reminder or changing channels (preferred and available on my old TV) the reminder function turns the TV on duplicating the Power On Timer function. If I wanted the TV to turn on I would set… Read more

the Power On Timer plus reminders to change channels when I want but I sure don't want the TV turning on and changing channels when I'm not home or away on holidays. I guess one workaround for holidays is turn the TV off but that's a useless scenario for day to day use or in our case going on holidays and having house sitters. Otherwise just another TV and I don't see what all the positive reviews were talking about, it's no different to my old one.

LG You Broke My Trust – It was a close call when I purchased my LG C3. My trust based on a previous purchase was a deciding reason. When setting up the TV, I read through all the user agreements I chose NOT to agree to those where use of voice control (by third party app Alexis). It was a choice you gave me. Thereafter my viewing was regularly interrupted with on… Read more

screen messages demanding that I agree to terms for use of voice control so that I could use the microphone. The only way to be rid of these intrusions was to abandon my viewing and turning the TV off and start again. Not a good start.

Recently I noticed a new icon on the settings bar. What’s that I wondered as I clicked on it. A voice then asked me to say what help I wanted.

LG, you did not ask me to turn the voice assistant on and I did not give my consent.

Looking through the settings, I saw there was a heading for microphone access, but no switch. It appears you have turned the microphone on and I can no longer turn it off.

LG, you did not ask me to turn on the microphone and I did not give my consent.

Then I found that you had been collecting voice data.

LG, you did not ask to collect my voice data and I did not give my consent.

Looking at the agreement terms, my choice of not wishing to agree to voice data terms remains unchecked.

LG, if these underhand tactics are how you go about disrespecting your customers choices, how can consumers have any trust in your terms regarding ‘privacy’, ‘data use’ and how you may use their voice data or provide it to others?

These are not trivial matters.

LG, these are disrespectful actions affecting all customers. Please provide a response here on how and when you will rectify these issues. If you only ask me to ‘reach out’ to you, I will know you are not serious and have little respect for your customers' choices.

Poor customer service and disappointing product – We purchased this TV in February 2024. After 6 months or so, it started to turn off while we were watching a program. Each time we were able to turn it back on. This happened about 4-5 times before it finally refused to turn back on. So it was dead. We contacted LG, explained the problem, and the customer service person asked us to email the… Read more

purchase docket and a photo of the sticker info on the back of the set., which we did, together with our contact details. He gave us a job number and promised to ring back by the end of the day with instructions re the warranty. He did not ring back, nor the next day either. So on day 3 we rang again and were told that they had no record of receiving the emailed info. When I stated I did not believe that because we had not received a rejection email, they went away again and after about 10 minutes, stated that they had found the email. When I then asked why we had not received any response, they stated that they had supplied the wrong job number. They provided a new job number not even close to the previous number. So I asked why, as they had our contact details, did they not contact us and tell us about the incorrect job number. No real response. Frankly, we do not believe the incorrect job number excuse. So after that, we did get some service and the contact details of their preferred repairer, who when they came here and saw the issue, told us that the entire front panel (the screen) had to be replaced. As this screen had started to die after just 6 months, we were suspicious of the entire set. So we contacted the supplier, Harvey Norman, and asked them to ask LG for us, to replace the entire set. They stated that they did so same day. A week later, we rang them to see what progress, if any. They stated that they had not heard from LG, so we asked them to try again at a more senior level. They did so, and rang later that day to state that LG had refused to supply a new set. So it took a week for LG to say no??? So our experience with LG is that the first response is to completely ignore a warranty issue and only react if the customer persists. We are also concerned about the reliability of the OLED TV - to require an entire new front panel just 6 months or so after purchase is very concerning. So no stars to LG for their very poor service. We have 4 LG TV sets in the family, but we will be trying another brand next time.

Worked for 2 hours – Bought the top of the range 55inch. Worked for 2 hours and then would only turn on for 5 seconds before turning off. Reported to LG immediately and 2 weeks later still have not had it fixed. Show details