LG C3 OLED TV Series
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Agree with many. An unfortunately very poorly implemented product. The software controlling this TV is utterly useless. Will never waste money on any LG products again. Show details
Bloody leaking crap after 18 months. Expensive tv however absolute crap outlasting any other cheaper tv I've bought
WebOS program remind function a fail (by design) for me. Incomprehensible – Very disappointed with LGs WebOS program schedule remind function. Definite deal breaker had I known and definitely my last LG TV. Instead of just showing a reminder or changing channels (preferred and available on my old TV) the reminder function turns the TV on duplicating the Power On Timer function. If I wanted the TV to turn on I would set… Read more
the Power On Timer plus reminders to change channels when I want but I sure don't want the TV turning on and changing channels when I'm not home or away on holidays. I guess one workaround for holidays is turn the TV off but that's a useless scenario for day to day use or in our case going on holidays and having house sitters. Otherwise just another TV and I don't see what all the positive reviews were talking about, it's no different to my old one.
LG You Broke My Trust – It was a close call when I purchased my LG C3. My trust based on a previous purchase was a deciding reason. When setting up the TV, I read through all the user agreements I chose NOT to agree to those where use of voice control (by third party app Alexis). It was a choice you gave me. Thereafter my viewing was regularly interrupted with on… Read more
screen messages demanding that I agree to terms for use of voice control so that I could use the microphone. The only way to be rid of these intrusions was to abandon my viewing and turning the TV off and start again. Not a good start.
Recently I noticed a new icon on the settings bar. What’s that I wondered as I clicked on it. A voice then asked me to say what help I wanted.
LG, you did not ask me to turn the voice assistant on and I did not give my consent.
Looking through the settings, I saw there was a heading for microphone access, but no switch. It appears you have turned the microphone on and I can no longer turn it off.
LG, you did not ask me to turn on the microphone and I did not give my consent.
Then I found that you had been collecting voice data.
LG, you did not ask to collect my voice data and I did not give my consent.
Looking at the agreement terms, my choice of not wishing to agree to voice data terms remains unchecked.
LG, if these underhand tactics are how you go about disrespecting your customers choices, how can consumers have any trust in your terms regarding ‘privacy’, ‘data use’ and how you may use their voice data or provide it to others?
These are not trivial matters.
LG, these are disrespectful actions affecting all customers. Please provide a response here on how and when you will rectify these issues. If you only ask me to ‘reach out’ to you, I will know you are not serious and have little respect for your customers' choices.
Poor customer service and disappointing product – We purchased this TV in February 2024. After 6 months or so, it started to turn off while we were watching a program. Each time we were able to turn it back on. This happened about 4-5 times before it finally refused to turn back on. So it was dead. We contacted LG, explained the problem, and the customer service person asked us to email the… Read more
purchase docket and a photo of the sticker info on the back of the set., which we did, together with our contact details. He gave us a job number and promised to ring back by the end of the day with instructions re the warranty. He did not ring back, nor the next day either. So on day 3 we rang again and were told that they had no record of receiving the emailed info. When I stated I did not believe that because we had not received a rejection email, they went away again and after about 10 minutes, stated that they had found the email. When I then asked why we had not received any response, they stated that they had supplied the wrong job number. They provided a new job number not even close to the previous number. So I asked why, as they had our contact details, did they not contact us and tell us about the incorrect job number. No real response. Frankly, we do not believe the incorrect job number excuse. So after that, we did get some service and the contact details of their preferred repairer, who when they came here and saw the issue, told us that the entire front panel (the screen) had to be replaced. As this screen had started to die after just 6 months, we were suspicious of the entire set. So we contacted the supplier, Harvey Norman, and asked them to ask LG for us, to replace the entire set. They stated that they did so same day. A week later, we rang them to see what progress, if any. They stated that they had not heard from LG, so we asked them to try again at a more senior level. They did so, and rang later that day to state that LG had refused to supply a new set. So it took a week for LG to say no??? So our experience with LG is that the first response is to completely ignore a warranty issue and only react if the customer persists. We are also concerned about the reliability of the OLED TV - to require an entire new front panel just 6 months or so after purchase is very concerning. So no stars to LG for their very poor service. We have 4 LG TV sets in the family, but we will be trying another brand next time.
Not worth the money – Good while it lasted but...power supply failed just within warranty - LG fixed it. Screen started failing by automatically switching the TV off just outside warranty. Replacement screen over $2000. Very disappointing, remember when TVs lasted for generations? UPDATE The 3rd Party repair company took up our request to challenge the 'end of… Read more
warranty' argument and amazingly LG came to the party and replaced the screen free of charge. Apparently you do have some rights if there is a failure even if that failure is outside of the manufacturers warranty.
Tv died after 6 months – Bought a 65” Evo C3. Spent the money because I loved the picture quality. Bought from LG website. Worked amazingly, until……. One day the TV just turned itself off while we were watching and would not turn on again. This is when I was forced to go on the merry go around. Thought it would be a simple process. Contacted LG for an assessment and… Read more
thought if faulty the TV would be replaced. It’s not that simple. After 6 separate, hours long calls to the contact centre. I was made to go back and forth from Dr Group(their contracted repairers) and LG to make sure they spoke to each other and forwarded the appropriate reports. The motherboard and screen panel has died after 6 months. Worst of all was ultimately told they would not replace the TV. This is a very expensive TV, and to get the level of ‘customer service’ was so disappointing. Sadly only googled reviews for LG TVs now and it appears that many people have experienced this same problem. Could be a common fault. Be very warned!!
Pretty good TV with a couple of annoying issues – Great TV and picture (although oled can be pretty dark in dark scenes, you get used to it) just a couple of super annoying things that they could probably fix with a software update but don't seem interested in. The main thing is the bloody magic cursor! Google "how to disable lg magic cursor", you will find many people share my frustration, and… Read more
seems like the easiest thing for lg to do something about but they have not. It's a fairly small gripe but it is super annoying. It comes on if you just move the remote or press the home button. You can disable it, but for whatever reason, clicking select re-enables it! Select has to be the most commonly clicked button on any remote, so strange and pointless.
Otherwise the many layers of settings menus are not too easy to navigate, but there are a lot of options so I get that is very hard to get the balance right.
Overall a great tv though, probably 5/5 if not for the cursor. If you don't mind shopping around for a good universal remote (or already have one), then I totally recommend it.
A technology nightmare – 'Magic' remote is a nightmare to operate and doesn't even have a Pause function. No matter how many times I set up our personalised home screen, the next time I turn it on it reverts to home page plugging LG partners. Regularly displays error screen when apps are changed and has to be turned off at power point to reset. Never had a worse TV experience. Show details
Worked for 2 hours – Bought the top of the range 55inch. Worked for 2 hours and then would only turn on for 5 seconds before turning off. Reported to LG immediately and 2 weeks later still have not had it fixed. Show details
LG inferior to old Panasonic TV – Installation manual inadequate; LG app wants my full ID info (eg DoB, gender) and access to browsing usage; wired headphones port is noisy with powered headphones*; LG remote* is hard to use in low light and its control clashes with PVR’s remote so get weird interactions; bass sounds* can reverberate; picture* can pixelise for fast moving images; *= old Panasonic 40" TV is superior. (LG TV has 5 weeks use.) Show details
No expert but I really like this tellie – Started looking for a new tv around the boxing day sales and got a great deal from JB. I guess a new model is coming soon and they were trying to clear stock. Oled picture quality is fantastic and tv has worked flawlessly so far, only a couple of weeks old though. Hooked up to a bose 900 soundbar so cannot comment on audio quality out of the box. … Read more
Easy to set up and use, as I said picture is great for our use but may not be as good in a very bright room. Magic remote takes a little getting used to but not a deal breaker by any means.
A nice small tv – I’ve been a happy Samsung tv owner for a long time. When our 40” 5 year old model started to fail it was time to see what is out there. After much online searching and my tech head son’s valuable input we found this LG OLED tv on sale at JB-HIFI during the Black Friday sales. The price was good at $1345. Even after some explanation I’m not too… Read more
sure what OLED means practically, but who cares.
The tv itself is very good and reasonably easy to use. The picture quality has to seen to understand how good it is. Both my wife and I are pleased with our purchase.
The picture is amazingly clear, bright and sharp. The thing about OLED I did take note about is that the screen pixels are more fragile and there are many warnings to not leave a fixed picture on the screen as it may burn in the pixels. The tv even has a “pixel wash” auto function that attempts to reduce the problem. It works in the background so I shouldn’t be aware of it happening.
It was easy to set up and I’m still (3 weeks) getting used to driving the remote which has lots of functionality but you need to know how to get to it. The user operating pamphlet was is some help but not as much as it should. The remote does have a voice control to make things easier. Something I don’t like is that when turned on the tv goes into an LG menu screen and I have to navigate back to live tv. If there is a way to fix it I haven’t found it and here the manual is useless.
One review said the sound output wasn’t so good, can’t comment much as we haven’t used it, we hooked straight into a Bose tv sound bar via the optical output.
Note that except power, all other connections come from the far left side of the tv.
I had a problem registering the tv with LG for the warranty. Done online I was required to tick that I had read and agreed to LG privacy etc terms. I read them and I don’t. It was a marathon effort to find an email address to write to LG and complain without agreeing to said T&Cs. I did get a reply telling me that if I emailed the requested details they would do it for me. A compromise that should not be needed.
I wear hearing aids and have a small transmitter box that plugs into the headphone socket on the tv to transmit to my hearing aids so my family does not have to suffer a loud tv while we all watch. This has not been a problem with past tv’s. With this tv it is impossible to set up. I can have sound going via the optical ink to my sound bar OR the headphone outlet but not both. There are other menu options but none that allow me listen via my hearing aids and have the normal sound output. I wrote to LG and received nil response. Checking online tech forums I found no solution so I’ve engineered one at some small expense. I bought an optical splitter plus optical cables so the optical output goes to the sound bar and also goes to an another purchased box that turns the optical signal to a headphone style output. After much messing around I finally got it to work. For such a modern hi-tech marvel this should not have been a necessity. I am disappointed with LG’s lack of response . I imagine a software upgrade might fix the problem but who knows.
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Crystal clear viewing pleasure! – Our new tv is amazing, the picture quality is vastly better then our previous Sony TV. The ease of use and sound quality make it easily one of the best purchases we've made this year. If you are searching for a high quality television, lol no further than the LG OLED TVs. Show details
This is the most beneficial tv for gaming and movies – Don't let the screen size full you. It's really good to play games (xbox series x, ps5) as thats what I have tested/played without annoying blooming issues or no lagging/screen tears. Movies on this are perfect but as you know anything below HD isn't that good. All ports are 120hz which makes makes you have less anxiety which console or gaming device to sacrifice to use for arc (sound system)
Cinema experience at home is achievable with an 83inch screen based on OLED technology – This house hold is no stranger to LG OLED series of TV's, we have an approximately 5 year old 65 inch OLED and a new 77inch OLED in addition to this 83inch behemoth. TV's are something you love or something which is a means to an end. I actually know some people that do not even posses a TV. I personally look at the TV as an entertainment item… Read more
which gives the ability to watch the TV shows and Movies in the manner they are deserved to be watched in and receive the enjoyment of doing the same. There is much said to having the cinema experience in your home, where one doesn't have to compete with others ruining the experience, for example, mobile phones, loud talking and the like which can be experienced in movie theatres.
So when it came to upgrading our TV we decided to go big, and oh boy it is big. An 83 inch TV screen is truly impressive being approximately 1.9 metres wide (which is not way TV's are measured) but highlights the size of this impressive screen. Being OLED, true blacks, impressively thin screen and almost no borders to speak of give the TV a super modern and elegant look about it, even when its not on. But the point of the TV is to be watched, and OLED TV's in my opinion are class leading for contrast, black levels and colour reproduction to name a few. As OLED tech doesn't have a backlight, there is no chance of any light bleed like traditional LCD tech when the pixels are off. When an OLED pixel is off, its off and there aren't any back lights to bleed through to give you they greyish black, which spoils dark scenes in movies/TV shows. OLED pixels are their own light source.
Like all smart TV's there is the obligatory app store, where all your favourite streaming services like Netflix et. al. are found. The quality of these apps as expected are great and provide the extra functionality to your screen. Watching Netflix or Prime video in 4K UHD is a great experience on this panel. There are many preset picture modes, that are available for selection (including a gaming mode), and obviously you have the ability to manually adjust the various setting to your liking. Sound quality is decent for a TV, but doesn't hold a candle to external sound options like a soundbar or dedicated amp and speakers which is my preferred way of watching TV. For the true audio immersive experience coupled with the visuals of the TV this is the way to go.
Whilst there is a plethora of things one can talk about when describing this TV, my favourite features are these: * Screen size. Wow. * Black levels. Wow again. * Preset video modes, which enhance the viewing experience. Well worth having a play with these. * General looks of the TV, it so impressive to see a screen this thin! *High resolution media looks fantastic, and 1080p is upscaled like a champ. * Dolby vision and HDR * Gaming - Freesync and Gsync compatible * Strong list of connectivity options, including wifi and ethernet connections.
So are downsides/cons? This is much harder to list as they are few in my opinion. * Price - this is an expensive TV, no hiding that fact. * Sound quality - whilst 'decent' for a TV, match the visual quality by adding external speaker(s). Maybe it should come with a soundbar in this price range? * Size. This is a 'positive' also, but you do really need some room for this big boy. Other sizes are available from LG, like the 77 and 65 inch models.
Summing it all up. I love this TV. It's big, bold, impressive and truly brings the cinema experience to your home without all the pit falls that seems to be exist when going to the movies. Granted paying around $7000 represents a lot of Movie tickets, and this may immediately price many people out of potentially ownership of this TV. But, in my view, it shouldn't only be valued/judged in this way. There are possibly many other metrics one could use to value it, mine is, how much should I attach to joy being delivered on a daily basis?
Picture quality is great until its NOT – While LG OLED TVs are known for their excellent picture quality and deep blacks, they are also very susceptible to potential issues like burn-in and screen degradation, which you won't notice till its too late and the warranty is well and truly up... Burn-in refers to permanent damage to the LG's OLED pixels caused by displaying static images or… Read more
elements for extended periods of time. This can result in uneven wear on the pixels, leading to visible ghosting or image retention, where faint remnants of previous images are still visible on the screen. Burn-in will occur on if static images with high brightness or contrast are displayed for hours on end, such as the Channel 9 logos, video game HUDs, or static on-screen elements.
One major issue with LG's OLED TVs is the "red sub-pixel burn-in." Each pixel on an OLED TV consists of three sub-pixels: red (R), green (G), and blue (B), which work together to produce a wide range of colours. These sub-pixels emit light independently when activated. However, over time, the organic material in the OLED sub-pixels can degrade unevenly, and the red sub-pixel is particularly susceptible to this degradation. This will cause people skin to look washed out.
Before you know it and after the warranty has expired you will be up for a new TV, don't make the same mistake I did and buy another brand without OLED technology.
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