LG C7T Series

Poor quality and Poor customer service – I purchased the TV close to release, it worked great for some time. The picture quality was fantastic. Unfortunately, after a few years there is severe discolouration on the screen. There is a large green circle in the centre, and vertical green bars across the bottom. It is not burn in. It appears based on other customer feedback to be related… Read more

to a factory fault due to overheating circuitry behind the panel.

It happened very quickly (wasn't there one day, was the next), and is hugely discoloured particularly when reds/oranges are displayed. It happened after my warranty expired and LG have refused to repair or replace the panel due to the fault.

In line with other comments, I'd recommend purchasing another brand.

Fantastic TV, Burnt in, then replaced – The OLED display is incredible and was so for the first 2-3 years until the dreaded burn-in kicked in. I was going to warn others of this via a review but LG came out and swiftly replaced the screen free of charge despite the tv being now over 4 years old! Unbelievable customer service resulting in the return of an unbelievable display. Show reply

Powerboard replaced free of cost after 3 and half years of purchase – Despite warranty expired about 2 years back, LG replaced the powerboard of out 65" OLED TV, which was partially burnt out. Everything was arranged through a web chat, and the repair was done with 3 days from the complain was lodged. Extremely happy with the outcome. Although bit expensive, the superb picture quality of OLED cannot be beaten by any other TV. It was a worth investment, and thanks to LV for the prompt service.  Show details ·  1

LG 55" OLED fantastic except for screen burnin – I'm so impressed with the picture quality, far superior than anything else but the screen BURNIN is becoming a real problem. Contacted LG and they're sending a tech out to view. Purchased in 2017 from Radio Rentals and fortunately we took out a 4 year extended warranty that cost us $319 Show details

PROBLEMS GALORE!! Go to your local civil claims! – Currently back and forth between JB HIFI and LG, Im claiming a refund, they are denying my consumer rights and offering a remedy or repair or drop in value, I paid 5k they are offering 2k. As the problems are both major and multiple minor they cannot deny me a refund so ive sent a letter of demand and if not responded to, then I'm taking it to… Read more

ACAT civil claims along with seeking all legal fees and damages and loss. One example, they claim that image burn is my fault despite using pixel refresh and apparently it's not a known manufacturing fault but I say that's all lies as almost every review on here and on the LG website for this tv mentions severe image retention. 6 months after purchase, problems started with remote and TV not communicating despite replacing the remote with genuine ones 3 additional times. Then the retention started, and colours were wrong, pinks purples reds blacks green and yellow all showing either as other colours or very muted, there's intermittently green lines down the vertical sides of the TV, the voice sound disappears all together leaving only the background noise. The TV turns on and off in succession multiple times day and night, to the point the back of the TV gets so hot I have to quickly turn it off at the power point and let it cool down before using again, this alone is a severe safety issue, then I get the recall notice on screen regarding the power supply issue. The blacks are ghostly grey despite their ad for the tv claiming "the blackest blacks", therefore their ad is misleading customers. I've sent my story to A Current Affair and if anyone else's wants to do the same, if you have had no luck getting a refund or remedy please contact them too. LG were fined 1.1 million for misleading consumers about what their consumer rights were in regards to multiple TV problems and what they were entitled to. I won't give up until I get my money back, it took me a long time to save enough for that TV. High end TV's lifespans are 10years minimum, ATO recognises TV lifespans as 10 years and in a VCAT case against samsung a $1400 TV was agreed to have a 8 year lifespan. Don't let LG get away with it!!

Screen Burnout on Orange - not happy at all – Disappointed screen burnout appeared on our extremely expensive LGOLED65c7t-t screen - visible on an orange screen but after reading is a common fault!!! Also just got a message powerboard needs updating! Show details

Beware Don't Buy A LG TV – I paid $5000 for my TV and it has fully stopped working after 2 & half years in use!! I've always been a Samsung buyer however I thought I would try a LG as it recently won more awards than Samsung. My TV tripped a circuit breaker in my house. I contacted LG and they arranged CAMTEC to come out some weeks later to repair the TV. The service… Read more

technician did not even take the TV off the wall, He ASSUMED it was a Power supply! I asked him take it off the wall and be sure don't make an assumption. However he refused to. TWO weeks later he came out with a power supply and it tripped the circuit again and could not resolve the problem. I complained to Harvey Norman at Marion South Australia ([name removed]) and the LG State manager called me finally and said this was to be resolved quickly and the TV was to be picked up the following Wednesday and returned the following Friday as I explained to him we did not have a TV for 7 weeks! He also mentioned I could call him back anytime. The TV was not picked up on the Wednesday as CAMTEC dis not call me 1/2 before pick up. I missed at my front door by 10 minutes tried calling the driver back with no answer, then I tried again and he refused to come back. CAMTEC then booked it again for the following Friday with two service agents as I requested because they only wanted to send one service agent to lift the TV with me helping. *CAMTEC provide an extremely poor service. *Why CAMTEC technicians make ASSUMPTIONS on a call out costing the customer time and money is senseless. *LG state manager [name removed] certainly does NOT return calls and TXT messages. *Its cost me a lot of time and money waiting around for CAMTEC. Don't buy a LG TV if the customer support is not there to help and resolve the issue promptly. ASSUMPTION'S and bad customer service always costs the consumer stress and money. Its been 9 weeks without a TV kids are on school holidays and had a number off parties with no sports channel.

Screen replaced despite expired warranty – Despite the expired warranty, a screen replacement has been arranged by a friendly LG representative and performed later by two skilled gentlemen from LG service team. The new flawless screen reminded me why I had decided to buy the LG OLED TV to begin with; The picture quality is simply unbeatable. Thank you, LG, for turning this experience into a very positive one after all. Show details ·  1

Get an android TV instead – This smart TV (not android) does not have a Google Play store so that trying to download an app that is not already there is nigh on impossible. I wanted to stream Gaia TV but there is nowhere to do this. Really regret buying this TV although the quality of picture is very good and, like most modern TVs, you have to get a soundbar for decent sound. 3 HDMI ports and no problem getting wireless and Bluetooth. Show details

The best tv i love it – I brought LG QLED65 in april .it is very gud tv I bought from gud guys . Picture quality is fantastic and Very gud price .i like the speed and specially the magic remote and apps in the tv .highly recommended Show details

Best T.V.ever ! – I purchased a 70 inch LG television and am delighted with it. It is the best T V. l've ever had.. Being a smart T.V.with Utube makes it unbeatable ..the HD picture is sharp and true colour ..as is the sound . Being a 70 inch television makes everything so life like .. Love it ! Show details

Perfect and awesome to experience – Love this tv, you won’t enjoy watching other tvs. The images are sharp and colours super clear. We use it for Netflix and as a smart tv. Bought the tv based on reviews and have t been disappointed! Show details

Looking at buying OLED? Read This – This is my experience with LGs C7 OLED TV. I bought this TV holiday time 2017 and paid $3999 from Harvey Norman, sold to me as the best TV a consumer can buy. I don't think I have high expectations but this TV is not the best TV you can buy. The picture quality is fantastic, in a dark room. Leave it at that. It has trouble differentiating… Read more

dark from black but in a dark room it looks fantastic. But that's not really a concern.

The main issues are the technical failures:

To sum it up:

Audio out over HDMI (ARC) failure... After arguing with LG the motherboard was replaced. And since replaced, so far so good. Will update if it happens again as that means it is possibly a firmware issue or an amplifier issue but so far it's indicating an issue with the TV.

MOST IMPORTANTLY if you are looking at an OLED be aware that my TV and many others have issue with screen retention. After a few months I noticed the TV would hold onto an image of displayed for more than 30 seconds known as 'burn in' and eventually dissipate over a quick amount of time. This looks horrible and for worse over time. Definitely is enough to say stay away from paying as much money as I did for this TV.

LG will say only with extreme use will this happen but by the end of the year I could replicate it within 30 seconds.

However LG eventually had the panel replaced for me. Buuuut I wouldn't be writing this review if that fixed it. The retention was apparent again after a couple of days use and I am very dubious about the future of it. Especially that it is now out of its warranty period.

In short I would give OLEDs a few more years before considering paying so much for one.

Love this TV! – Have used this TV for about a 2 months and have had no issues and find it really easy to use things like Netflix and Stan as it’s already on the tv without the need to go through a PlayStation etc. The picture is great and even better when watching HD channels. The remote can be a tad tedious as it’s the magic wand but once you get the hang of it it’s fine.  Show details

BEWARE SCREEN BURN – Would never have bought this TV if I'd have known of this problem. Sure the picture is outstanding but when you can see logos burnt into your screen it defeats the pro's. Absolutely shattered, $4000 down the gurgler. And now the picture is flickering on and off when you start it in the morning. Hopefully LG will swap it with an LCD model.  Show details

Hi Res Clear screen – This a great tv. The screen is so clear made up of over 1 billion individuals. It’s quick to change from one channel to the next. It’s very slim and comes with a stand for tv unit or wall mounting. The system is easy to use so we can connect to Netflix or YouTube with the touch of a button on the remote.  Show details

Great image and quality – This was our first smart TV and I am slowly learning how to use it. My sons learnt how to operate it really quickly. I find that I can change from live TV to Netflix to HDMI easily. I just do not seem to use the TV anymore. My sons are able to use youtube but the streaming is limited. For higher resolution videos, we plug the laptop next to the screen and it works really well.  Show details

Disappointed by the limitations of webOS – The only positive thing I can say about this TV is that the picture quality is good, otherwise, it is very disappointing. The TV’s operating system is LG’s proprietary ‘webOS’ which is cumbersome, clunky, difficult to use, and has flawed features. Don’t bother connecting to a home media server. I have tried streaming from Kodi, Plex and Windows… Read more

10 media streaming. For Windows 10 and Kodi the TV sees the server but won’t recognise widely accepted media formats like jpg and mp4. Plex thankfully recognises photo and videos formats, however, Plex is effectively useless as the TV’s screen saver kicks in after a few minutes during a slide show or home video. There appears to be no way to disable the screen saver during Plex slide shows or video playing. There is also no ability to perform recursive slide shows.

The TV’s web browser doesn’t support Flash so I am unable to watch recorded TV programmes from the web server on the TV card on my media server.

Recording programs on the TV requires an external hard drive which is not included. The recording function is cumbersome and usually truncates the beginning or end of the program, making this feature also useless. The TV only has one tuner, so you cannot watch one programme while recording another. The user interface is very limited and does not provide any features to organise recorded programmes.

In summary, if all you want to do is watch Netflix or free to air TV then this TV is probably OK. Don’t buy this TV if you want to do anything else, like record programs or connect to a media server. Very disappointing, and I should have done more of my own due diligence before purchasing it. Avoid any device running webOS.

Great picture and handy operating system – OLED technology produces a wonderful picture. It shows up 4K movies/shows on Netflix really well. Integration is done very well. Simple connectivity to Apple TV, home theatre system, USB, wifi, and iDevices. iPhone app is useful for those lazy times when the remote requires climbing out of reclining couch heaven or if you're in the other room… Read more

and need turn the kids shows down a bit.

Operating system is useful for not just free-to-air but also for accessing Netflix, Stan, Youtube and the other on-demand streaming sites.

Was great – It was originally great, now I like most people experience burn in some parts and discolouration in the middle of the screen. I’m only home at night so don’t use the TV all the time. Disappointing. Show details

Simply the best – OLED is amazing the quality, colour and sharpness is unlike anything else. Can have a sound bar but seriously it’s not required. Anyone who purchase this tv will not be disappointed. Super thin for stand or wall. Love it the best thing I have purchased. Don’t think twice if you are thinking of getting one!  Show details

OLED is AMAZING! – The panel on this OLED TV is amazing. Pure blacks, deep colours, excellent contrasts. It's best feature is the picture quality. It has plenty of apps to install. I run Netflix through it, and it also even has a Dolby Vision/Atmos demo app with a dozen or so clips with beautiful imagery and sound. Perfect for showing off your system. Plenty of… Read more

professional tweaking options for pro users, or even basic ones for the every day watcher. It comes with enough HDMI inputs for basic equipment. It is best to use a AV receiver though to get the most out of it. It even has the HDMI ARC feature which runs audio back down into an receiver without the need for an optical cord. Supports 4K viewing @60Hz and HDR10. An amazing TV overall, and totally kills LED, QLED and LCD monitors..

Fantastic picture! As good as expected – Bought it 6 months ago but didn't get around to using it until 3 months ago. We use it mainly for Switch games, but the odd TV show or movie. In a bright room, not a dedicated darkened TV room, so this might affect how others review the screen quality. Picture is sharp, bright. Sound is decent. We don't use the Smart features much, but prefer this… Read more

to the Android-based systems we've used at others' houses. Remote control easy to use; smart phone app is even easier.