LG CordZero A9T Series

LG A9T CordZero including Tower I’ve owned the LG A9T CordZero since November 2022, using it daily on tiled and hard floors. After almost three years, here’s my honest take. Pros: - Tower Design – Freestanding (no wall mount) and seamless when the stick vacuum is docked. It stores all nozzle attachments, provides easy access to the auto-empty… Read more

bin, and even charges a second battery.

- Power Settings – Three modes (Normal, Power, Turbo). Power/Turbo easily handle daily cleaning; “Normal” seems more about marketing since runtime is the only advantage.

- Excellent Hair Pickup – The brush head collects hair without tangling, and debris coils neatly in the bin for effortless emptying.

- Adjustable & User-Friendly – Multiple extension arms, a comfortable grip, and a clear digital battery gauge suit different users.

- Low Maintenance – Most parts are easy to access and replacement components are available.

Cons: - Brush Head Cleaning – The clear plastic section around the brush motor is a nightmare to clean. LG provides no manuals or tutorials beyond the roller, filter and bin chamber maintenance.

- Brush Head Wheels – The brush head wheels broke off in the 2nd year, leaving the head nearly flush with the floor and harder to maneuver. My 8-year-old Dyson still has its wheels. Replacement parts are hard to source, with only questionable third-party options ($10–$20 AUD).

- Poor Spare-Parts Website – LG’s website is confusing, making it difficult to confirm part compatibility.

Warranty Experience: No warranty claims in nearly three years. The vacuum still runs well, and I consider the missing wheels normal wear and tear.

Would I Buy It Again? Probably not. While it’s a stylish, capable package for the price, the brush head’s design and fragile wheels are deal-breakers. Cleaning the motorhead cover is tedious, and wheel loss is a common issue among other owners.

Great vacuum and features let down by reliability and warranty service – I had this about 11 months and motor died. Tried contacting LG online for warranty service. After following an inordinately complicated process that seemed to be completely pointless, I ended up using the chat to speak to a rep. The first time I was fobbed off and told I needed video evidence and they did not raise a case for me to reference. So… Read more

once I had a video of the problem, I started again. Finally I got given an email address to send the video too. Turns out they have a low limit on file size and are unable to download larger files via links. All of this took several weeks of back and forth to confirm. Finally I was able to send them a video under 10Mb (challenging to demonstrate a problem with a very small time frame to work with) After several more weeks and a follow up someone contacted me by phone while I was at work, planning to talk me through some troubleshooting steps. As I wasn't able to access the vacuum, I asked them to send me the steps and as an afterthought to describe them to me over the phone. Given the nature of the questions it was clear they hadn't viewed the video provided. Not to mention the troubleshooting they suggested may have been useful if I'd never used a vacuum before but otherwise they were useless. After all of the rigmarole over nearly 2 months, I was told I would need to take it to a service centre. I am close to the Brisbane CBD so I was surprised the only service centres available aren't actually in Brisbane but Redcliffe and Redlands Bay, both around 40 minutes away. They are both also conveniently only open from 9-5 weekdays so if I wish to actually get a service done under warranty by LG, I need to take a day off work and travel out of Brisbane.

The entire warranty service process and structure seems designed to deter as many people as possible from undertaking what is a sisiphian task.

It's unfortunate because the vacuum cleaner and the auto emptying tower are fantastic. As it is I'll never buy an LG vacuum again (or an OLED TV- but that's another story...)