LG UR80 Series

LG TV Locked Up. Terms! – I bought a LG TV in September 2023. Turning it on yesterday, it REFUSES to function as a TV! It’s locked up presumably because LG has decided to change its Terms. And (it would appear) if customers DO NOT agree to these new terms, their TV ceases to function as a TV. LG! When customers buy a TV from you, do reserve the right to change your terms, and render their TV’s useless if they fail to agree?

LG. Do you pride yourself on customer focus? If so, why don’t you provide a brief summary of reasons for your changes? We’re living in an era where governments ban Foreign Telcos due to a perceived risk of data gathering! Customers are understandably wary of accepting changes to things like Smart TV’s that may have the potential to gather and report data.

Why don’t you clearly explain in an easy to understand manner why you need to make these changes to TV’s that CUSTOMERS OWN and have PAID FOR? And if we disagree with YOUR CHANGES that we had no knowledge of at the time of purchase, will you refund our money?

Looks like there are others who feel this way!

https://www.avforums.com/threads/agree-to-changes-in-user-agreements.2460588/

LG TV 65” (2023 Model) Harvey Norman & Installer (not happy Jan) – Bought 2023 LG TV (65”) from Harvey Norman. I was given Installer Name OPTUS O to organise delivery & installation. 2 men from Optus 0 arrived, 9 days after purchase with the TV. 1 man was happy, friendly, the other was not. After installation& the men had left, TV very slow….. & buffering constantly (frustrating). I persevered but TV got worse, it had a mind of its own many times.. I went into HN spoke with the Salesman & explained my weird TV’s behaviour. He said ring Optus O they installed the TV. I didn’t want to be confronted with the not happy Optus O technician again. TV was getting worse…I called into Harvey Norman yet again. Spoke with different Salesman, he said ring Optus O, they will help you. So…..I rang Optus O, spoke with a pleasant happy person. He said, we only installed the TV, ring LG the TV is still under Warranty. I rang LG spoke with a very friendly man (Phillipines). Told him I’m getting the run around & not getting anywhere. He reassured me, he would help me. He asked what was the TV doing. I gave him a list of the issues. He talked me thru a Factory Reset - I couldn’t believe the difference, with the TV, it was like a different TV - the Hone Screen looks different - easier to access APPs & TV doesn’t have a mind of its own. I paid $327.00 to Optus O why. I could have had the TV delivered & phoned LG & they could have assisted me with Installation over the phone…it was easy & quick to do the Factory Reset under the guidance of the man at LG. I could have Saved a couple of hundred dollars. All I can say, Harvey Norman & Optus O passed the buck. LG was fantastic - my TV is amazing after speaking with LG - Sound has improved on Sound Bar too !!! Picture is excellent, Sound Bar has improved & the TV is excellent. Goodness knows what the Optus O Installer did when he installed the TV. Would I buy any Electronics from HN or use Optus O as Installers No !! - I bought TV in good faith…no Customer Service from HN & Optus O, no thanks. (The Installation was the problem). So I just lost $327 for an incorrect Installation. LG saved the day….