Lifespan Fitness

Lifespan Fitness

 Verifiedlifespanfitness.com.au
Lifespan Fitness
3.0

65 reviews

PositivevsNegative
51% · 3332 · 49%
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Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
3.5
Shipping
3.4
Customer Service
3.4

Reviews

65 reviews
Lee Wilson
Lee WilsonSouth East Queensland, QLD
  Verified
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Nicole R.
Nicole R.9 posts
  Verified

I received this items frame bent

This product is not worth the money it is poorly designed and the user manual is good but the bags are not numbered so you have to guess where the bolts go. The design of this equipment can't be lifted by this machine as the bots are a to long the machine also rocks its very unstable. I am build a home gym and no will no longer buy from this supplier they used to supply really good products I rember when they where in commercal gyms but I can understand why they are no longer in gyms. Please avoid buying products from this place. The customer service is good as long as you're not calling online there grate
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Clare
Clare3 posts
 

Unreliable

Bought a treadmill that had faulty electrics and could have killed me. Traumatic process trying to get it returned and refunded. They refunded the faulty treadmill but still out of pocket from costs. Won't make the mistake of buying a Lifespan product ever again.
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HatethisDryer
HatethisDryer
 

Do Not by this bike Lifespan Fitness Magnetic Spin Bike LFEX-SM410

This Lifespan Fitness Magnetic Spin Bike LFEX-SM410 bike is very poor quality and the company makes repairs and warranty claims difficult. Do yourself a favour and do not buy lifespan bikes. Show details
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Bernadette
BernadetteWestern District, VIC9 posts
 

Terrible customer service!!!

Purchased Apex treadmill from Lifespan, still under warranty. Bad burning smell and loud sound coming from motor, top cover hot.. been told it’s only dust and that I should take the motor out and electrical board out and check it. I’m NOT an electrician by the way!!! Messed around by repetitive emails. Always serviced and cleaned…Warranty means nothing apparently. Would not buy again. Show details
Product Quality
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Andy
Andy
  Verified

AVOID at all costs not worth the headache

Have been trying to get an issues resolved for over 2 weeks now, have had multiple emails from different people all stating the the item has been shipped only to be provided to tracking numbers that don't exist. Emails stating the its already been sent only to have for me to follow up days after asking for further info and details to then only be issues with another tracking number... and guess what that number doesn't exist either. This company has scam vibes all over it I would suggest spend your money elsewhere.
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Priya P.
Priya P.3 posts
 

Faulty product

No accountability, ended up only getting out maybe 45 kms from this machine before it is completely faulty
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Tash C.
Tash C.South East Queensland, QLD3 posts
 

Horrible customer service

Spoke to Joan as I just wanted to be able to purchase a replacement part (just a foot for the treadmill, had to send serial numbers and contact numbers, photos etc - not technical at all) and had already been waiting several days as my request bounced from department to department as you aren't able to just buy parts online. She was very rude and not helpful, I didn't get any information I was after and felt even more frustrated with the company after the phone call. Hung up not wanting to spend money here would rather go to a local business.

Reading the other reviews it seems I'm not the only one. Show details

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Priya
PriyaMelb7 posts
 

Terrible customer service and product

I did buy treadmill back in 2015, and right away notified them of issues with the motor. They refused to refund the product, and only asked me for money to have it couried to them, couried back from them, and also money for parts and service, this is hardly a warranty. Now the machine doesn't even turn on, it just trips all the wiring in the house... only appliance I've really had that does this, even the cheap kmart toaster doesn't do this... be weary of their warranty... Show details
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John D of Canberra
John D of CanberraCanberra 2600, ACT3 posts
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JES
JES
  Verified
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Vanjo A.
Vanjo A.2 posts
  Verified

Terrible quality and customer service

Faulty stationary bike and dealing with customer care is like talking to a brick wall. They don’t abide with consumer law and customer’s rights. They just want to charge every single thing. Do not buy here and save yourself headaches in the future. Show details
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Anth
Anth
 

Bad Customer Service (Phone and Email)

The exercise bike I got had internal issues after 2 weeks. Calling customer service gives you the run arounds, and make you send an email, to get an online form to fill, which they havent replied back to me. Very very slow and lots of time wasted, easier to get something from a store.
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zandriaa6
zandriaa6Greater Melbourne (Metropolitan), VIC
 

Quality control does not exist

Purchased brand new bike which arrived with a faulty and bent seat. Exchange was quick but second bike arrived with no holes drilled in base for screws. Took weeks for refund, I ended up having to do a bank payment reversal and contact consumer affairs. Show details
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nickmihaleff
nickmihaleffSydney, NSW3 posts
  Verified

Lifespan Vulcan M2 Treadmill

Bought this treadmill approximately 220 days ago. Use the treadmill twice a day everyday. The unit performs well whether you run or walk it'll give you the work out you desire. I regularly lubricate the treadmill as per instructions this is important, buying the treadmill made me realize why some fail which you see lining the streets on pickup days, people either fail to follow instructions or other brands don't give the instructions that Lifespan does in the users manual. I take my hat off the service at Lifespan is great when I contacted the support group. Show details ·  2
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Questions & Answers

brandon c.
brandon c.

hi, i have sm-410 bike. it was ok but since last week
record resetting after start bike 6minute with beep sound. how do i fix

Lifespan Fitness
Lifespan Fitness   DM   

Hi brandon, thank you for bringing this to our attention. Please send us an email at info@gflgroup.com.au or call 1300 169 600 so we can assist you. Cheers!

Details

CategoryOnline Shops, Physical Shops and Fitness Equipment Shops
Offers Free Standard Shipping No
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Contact info for Lifespan Fitness

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Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
Sat9:00 am - 3:30 pm
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