Australia Post Load&Go Reloadable Visa Prepaid Questions & Answers

Hi, the best way to withdraw funds from your card is you log into the web site or use the app and withdraw the full amount into your bank account, need bsb and account information, very easy I’ve done this numerous times, you can also load your card the same way, austpost.com.au

I have put money in my cared but when l go to use it on the net it say l have insufficient funds when l have money in there as l look .any way can you tell me why or what is happening

Well still have money on load and go card that I have. How do I get refunded? Please would like a new Load and go card even though my card expires on 05/24. Please reply. Thank you.

Hi leoniemay,

Our Load&Go cards were discontinued in June 2019, so they're no longer available for sale.

Is there another card you've purchased instead? Perhaps an Australia Post Everyday Mastercard?

- Cat

Well i purchased 1 online from Australia Post, they took my money and said i would receive it in 5 working days, maybe it was a Mastercard, If that is the case then am i able to load cash onto it?

We'd really need to know what kind of card it was that you bought Leoniemay, as not all of them can be reloaded.

Once you get the card though, there will be instructions on the package about how to reload it if it's possible.

Alice

ok thank you

Hi Kat,

If you send me a PM here I can get your details and sort this out for you.

Alice

Hi Kat,

Please edit your last reply to remove your phone number. This is a public page, so not safe for posting private information like this.

Please send through a Private Message with your details so I can sort this refund out for you.

Alice

Hi, I’m sorry but I don’t know how to se e a private message from here. There appears to be no option to do this.

I've just sent you a message Kat.

Alice

Hi Sylvia,

It's never safe to post your card number online. Please remove that from the question.

You will need to call card services on 1800 549 718 to get whatever remaining balance is left on your old Load and Go card transferred.

Alice

Hi Julie,

Would you be able to give us a bit more information about what you are trying to do?

You've posted this question about a Visa Load & Go card but this was a product that was discontinued some time ago now and is no longer available.

Thanks for getting back to me but I have sorted the problem, thankyou anyway.

Hi there,

If you call 13 13 18, our support team can arrange for any remaining balance to be transferred to your bank account :)

Hi Jean,

I'm afraid we no longer sell these cards, you can read about our new prepaid card, Everyday Mastercard here though external link 

Hi Amy, Happy to get someone to look into this for you. Can you please send me a private message with your full name, address, email and phone number? Also the card ID number, this number is on the BACK of the card, please do not share the front numbers.

Hi Mr Woody,

Just to clarify, this is your card, is that right?

You can claim any unused balance, just call 13 13 18 with your details and the card on hand :)

-Casey

Hi Karlee,

We can certainly get this for you. To do this please send me a private message with the following details

Your full name Email Phone Address Card ID (16 digit on the back of the card, please do not send the front numbers)

Thanks :)

Message sent

You need to either log into Australia Post website or go to one of their outlets to look it up for you.

Hi Bec,

These cards are no longer active products. If you still have a balance remaining, please call 13 13 18 or send me a private message here so that we can arrange to have it bank transferred to you.

Hey Brendan,

I'm sorry I'm not sure I completely understand your question. You want to know how to find your card? Have you lost it?

-Casey

Hi I had a Australian Post pre paid visa card, it expierd many months ago, yet PayPal have put a refund on it, but I threw the card out I don't have all the card numbers 4862 70 2006 Australia Post carnt find it they gave me some numbers to call and they couldn't help, and PayPal say they carnt help, just wondering how can I find my old card with refund on it

Thanks for clarifying Brendan, That is a really tricky situation. We wouldn't have a record of the number on your card. Does your PayPal account show the card number when you log in or are they able to confirm the number they used to process the refund?

I deleted the card from PayPal and added a new pre paid master card, they are saying they put the refund on it and to contact Australia Post, but no one can help me, I thought my name address and license and password would be enough to find it, thanks for trying to help me