Worst airline with Covid-19 cancelation
We bought tickets in February 2020 and were within the airline COVID-19 policy. However this policy is stuck to the way that customers will loose their money. Everyone knows by going through the policy. They recently updated the policy a little by allowing rebooking and must fly within 12 months instead of 6 months. However this change is not enough. Customers are loosing their money anyway.
Worse, they don't directly accept refund enquiries for tickets booked through airline agents. These agents are using the pandemic as excurses to increase t...
- Verified customer
Malaysian Airlines Cancellation
I had the worst experience with Malaysian airlines, I booked tickets 7 months ago worth of NZD 3000, the flight has been canceled in the last minute, Malaysian airlines not willing to refund ticket fair, and keeping travel restrictions to finish travel 31st December 2021 and booking has to made before June 2021 to utilize that money, If I don't travel with given dates, I cant utilize anymore that money, Anyone booking with Malaysian airlines be-careful with their policies, Airlines got chance to suck the money from the customers with the name o...f COVID-19, I would highly recommend whoever booking Malaysian airlines please be read carefully their booking policies and the cancellation policies, don't trap into cheap tickets, people end up losing their money completely, I already lost NZD 3000. The next turn is yours
- Verified customer
continual disregard & holding onto our money 5 months later...still waiting
Our flights were cancelled in April due to border closures/covid (Australia to Thailand return). We’re now 5 months down the track & we still haven’t received 1 cent of our promised refund. When we contact MA via phone or social media, we’re given no information in relation to where our refund is. Their continuous “contact your agent” is extremely rude & frustrating, as the airline isn’t contacting our agent either. We’ve been very patient, but enough is enough.
And if the airline is reading this, they may also want to check staff members mock...
Step up Malaysia Airlines and offer refunds
We have flights booked from Sydney to Thailand in September 2020 and the flights keep getting rescheduled and will not leave the ground due to Government restrictions yet MA are saying we can have credit that needs to be booked by 31st Dec 2020 and taken by 30 June 2021. Insane. I have been trying to deal with them and the booking agent and keep getting told they will not refund even though they are not able to provide the service i have paid for in good faith.
flight cancelled in March due to scamdemic - over 4mths and 20 emails later, still no sign of my refund. Finally spoke with someone yesterday and was told that the refunds have been “delayed” - couldn’t give me even an estimated time frame ...... yeah ... just keep my money ....
Refund - where is it?
I purchased two return tickets Melbourne to London, after purchasing the tickets Malaysia Airlines (MAS) changed the flight schedule resulting in 17.5 hrs at KL airport and 1 day delay arriving in London. MAS did not offer any alternative or accomodation during the delay. Initially MAS said I was not entitled to a refund, my travel agent then advised on 31/03/20 that MAS had agreed to provide a full refund which could take up to 12 weeks. I am still waiting and now MAS refuse to give any Indication when they will process the refund except to sa...y "there are substantial delays because of this extraordinary circumstance". If MAS means COVID-19 my refund was due because of a flight reschedule before flights were cancelled due to COVID-19. I think it is totally unacceptable for MAS to use COVID-19 as an excuse for indefinitely delaying refunds. MAS have also implied as a customer I am unreasonable by saying that 'I wish to have my refund processed right away". This is an unfair, unreasonable and unconscionable way to treat a customer as I waited patiently for 12 weeks prior to contacting the travel agent or the airline and then requested MAS to give me or my travel agent a time frame for processing my refund, MAS refuse to do this. I have submitted a complaint to MAS and had no response. I have been waiting nearly four months and still nothing. Read all the comments on Malaysia Airline Facebook webpage before you book a ticket with this airline. They seem to be experts at loosing customers, difficult to find any positive comments.
Due to covid my flight was cancelled and Malaysia Airline help desk informed me of My refund initiation .This was back in March. It has been more than four months and I am still waiting for my refund.
Worst airline - avoid at all costs
I booked the Flight Tickets with Malaysian Airlines & now after multiple changes, You'll have finally cancelled the flight & I am refused a cash refund. All that is being offered is a evoucher which is not good enough. No one know when the travel restrictions are going to be lifted. Clearly when there is no service provided, the money should be refunded. Specially here where you have cancelled the flights, I am demanding my money be refunded.
2 references for separate itineraries
a) Booking Reference Number: QV6SCM - Booked on Malaysian Airl...ines website b) Booking Reference Number: NEUEDE - Booked through travel agent where they are suggesting that the Airline is not cooperating & not providing with the refund. In both the instances the service is not good enough. Please provide the cash refund as the service is not provided. My travel agent has also informed that your competitor Singapore Airlines is cooperating & providing cash refunds to their clients.
Still no response from Malaysian Airlines all these years on - see my previous review!
Things have only become worse for the airlines - their services and quality have been cut further..... I would recommend that you try to avoid using the airline if you can. Malaysia Airlines simply won't respond to me - see my original complaint below.
My partner and I recently took a trip from Melbourne to Phuket return. This consisted of 4 flights in total with Malaysian airlines. This is what happened;
On the first flight from Melbourne my partners screen didn't work properly. When it was time for the second meal on that flight, they did no...
- Verified customer
No Warning, Then cancelled my flight then no support. Stuck in India
Flew to Delhi via KL on 9th March. Plane was old and many bits broken.....USB outlets broken, reclining seats not working, touch screens not working,....lucky I had my phone fully charged.
Staff were good with the guys very smartly dressed in grey fitted waistcoats, with white shirts and ties, and the stewardess similarly dresses in traditional prints.
Food was ok but probably a little below average. Certainly no where near the quality of SQ, QF, EY etc.
I thought the seats were a little cramped compared with those aforementioned too.
Unpleasant Experience from MH ground Staff
We were meant to fly from KL to BNE, but the airline staff Tengku Marini took upon herself to deny us our boarding passes saying that she's working on the instruction of Immigration Malaysia. Apprently, Immigration Malaysia instructed the airlines to stop people with Malaysian passports to fly out, we weren't going for holidays but returning home to our family as we are residents of Australia. We were going in circles for more than 4 hours until a good Samaritan came to our aid and took us to the Mh office and the Immigration Malaysia Office ...and sorted things out. Don't know how the Immigration can allow the airline staff to speak on their behalf. Even the immigration officers when called on telephone had contradicting facts of what paperwork was can be accepted by the immigration. We had long term visa grant indicating that we are residents of Australia. But even that was deemed as insufficient. I wonder who gave Tengku Marini the right to decide who flies out and who stays? She didn't even have the courtesy to undo what she had done in the computer to ensure that we could fly out. She walked off after she was done. So irresponsible, obnoxious, arrogant, and senseless staff. We never had such issues before but after this we won't be flying MH.
Worst customer service!!!
The service sucks. I booked a flight for my mom with Malaysian airlines. The seats are dirty, the most unhelpful people you will find here. My moms wheelchair guy said to her he will cancel her wheelchair if she asks for anything. Just keep quiet. Who the hell he is to say that. Bloody morons working here. Even the air hostesses are rude. They directly say don’t ask for help, if you need anything walk up to us and we will help. If I’m booking a wheelchair for my mom it obviously indicates her incapability to walk up to them. Don’t waste your money on this airline. No wonder they couldn’t find a lost plane... Worst worst worst!!!
Booking flight from Australia to India return was simple and very easy. Plane was not the cleanest, some cabin crew were exceptional others not so, a mixed bag of good and a age service. Check in for business class was a long wait, not happy about staff allowing economy passengers to use first/ business check in.
Sleep room at KL airport was great for my 12 hr layover. Lounge and showers were great.
For no apparent reason, not one flight left on time.
- Verified customer
Do not ever use
My husband passed away on our trip to India and as we both had a return ticket from India to Australia, I requested for his ticket to be changed to my daughter’s name so she could accompany me back home. From Malaysia airlines, there was no level of compassion shown by the any members of the team - I was not asking for a free ticket. I was ready to pay for the penalty on the name change but under no circumstances did Malaysian airlines consider my request; they neither cancelled my late husband’s ticket and at a time of loss, with the stress of...the funeral arrangements, my family had to stress about getting a second brand new ticket for my daughter to travel back with me. A death in the family is a deeply distraught moment in a persons life - some level of compassion goes a long way in showing support and assistance, this process with the airline has made me rethink of ever using them; on the other hand my other children had been given consideration on the various airlines they traveled with.
- Verified customer
Malaysian (crew)hospitality at its worst and filthy seats!
Started with check in. Took us 45 minutes despite being 4th in the row. The check-in desk was manned by extremely inefficient members.
This was followed with filthy seating area with seats that hadn’t been cleaned and the floor in front of us still full of food scraps.
The cabin crew was appalling to say the least. They do not acknowledge any requests for anything and their attitude is easily the worst on an international flight. Not sure why the cabin crew in Malaysian airlines feels more entitled than other airlines. I had a pretty average experience when I flew with them last year and they convinced me it was off the beaten path but a repeat performance has strengthened the proof of Malaysian airlines inhospitality.
Everything is a hassle
Always have to contact them for missing miles. They are measly on rewards, took a 15 hour flight on a partner One World airline and they said they didn't give points. Paid $250 less for an Air NZ flight to South America too and still got reward points. Check in is slow. Slow to reply online. One positive, the peanuts are good but I'd rather have service
I booked Brisbane to Nepal return ticket with MA, and they changed my flights over 8 times, in the end, it left and returned on a different day and flights took over double the amount compared to the original tickets. When I tried to cancel the ticket because it didn’t suit me, they won’t let me because it was a non refundable tickets. My argument was that the new date and times didn’t even resemble the original tickets I agreed to pay. I wouldn’t have purchased them if I had know it left on different date and took over 30hours each way! In the...end the web based travel company offered to pay for one night stop over accommodation which was now necessary due to flight changes. But did malaysia airline offered anything for inconveniencing me? No.
Questions & Answers
Do you only have to pay for your seats if you select in advance or is it free if you select at online check in, 48 hour before your flights?
If I’m flying from Hanoi to Auckland with Malaysia airlines how much spirits am I allowed to take in my checked on luggage before I have to pay duty? Some places say 5 L some places say 1L , Thankyou
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