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Malaysia Airlines

Malaysia Airlines

1.8 from 288 reviews · View Statistics

Reviews

1.8

288 reviews
5
(20)
4
(29)
3
(19)
2
(28)
1
(192)
  • Value for Money
    1.7 (53)
  • Transparency
    1.5 (47)
  • Seat Room
    2.3 (41)
  • Food
    1.8 (41)
  • In-Flight Service
    2.1 (41)
  • In-Flight Entertainment
    2.2 (39)
  • Wi-Fi
    1.3 (11)
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Eun

EunGreater Melbourne (Metropolitan), VIC

Rude customer service call

published

The customer service with the call number 132627 sounded pretty irritated when resolving my problems and said things like “that’s the only way you can do that”, “that’s ridiculous” etc. Please ensure that your workers on the line have basic manners!

Thi

ThiMelbourne

  • 4 reviews
  • 10 likes

Worst airline with Covid-19 cancelation

published
Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationHanoi, Hoàn Kiếm, Hanoi, Vietnam
ClassEconomy
Booking Third Party
See all answers
  • Verified customer

Malaysian Airlines Cancellation

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
ClassEconomy
Booking Third Party
See all answers
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jane

janeHunter Region, NSW

  • 7 reviews
  • 7 likes
  • Verified customer

continual disregard & holding onto our money 5 months later...still waiting

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSydney NSW, Australia
DestinationThailand
ClassPremium Economy
Booking Third Party
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amanda

amandaHunter Region, NSW

Step up Malaysia Airlines and offer refunds

published

We have flights booked from Sydney to Thailand in September 2020 and the flights keep getting rescheduled and will not leave the ground due to Government restrictions yet MA are saying we can have credit that needs to be booked by 31st Dec 2020 and taken by 30 June 2021. Insane. I have been trying to deal with them and the booking agent and keep getting told they will not refund even though they are not able to provide the service i have paid for in good faith.

Thieves.....

published

flight cancelled in March due to scamdemic - over 4mths and 20 emails later, still no sign of my refund. Finally spoke with someone yesterday and was told that the refunds have been “delayed” - couldn’t give me even an estimated time frame ...... yeah ... just keep my money ....

Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers
yzat

yzatGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 4 likes

Refund - where is it?

published
Transparency
Value for Money
ClassBusiness Class
Booking Third Party
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Pan

Pan

  • 2 reviews

No refunds

published

Hi,

Due to covid my flight was cancelled and Malaysia Airline help desk informed me of My refund initiation .This was back in March. It has been more than four months and I am still waiting for my refund.

Thanks

Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationMumbai, Maharashtra, India
ClassEconomy
Booking Third Party
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PJ Agarwal

PJ AgarwalMetropolitan Adelaide, SA

  • 4 reviews
  • 2 likes

Worst airline - avoid at all costs

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureAdelaide SA, Australia
ClassEconomy
Booking Through Airline
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Noodles

NoodlesMetropolitan Adelaide, SA

  • 4 reviews
  • 1 like

Took my money without delivering any services.

published

When they cancelled my flight in March 2020, I was told I’ll get a refund but need to wait 12 weeks for it to process. Then in April they changed their refund policy and will only offer credit voucher. Thieves!

Transparency
Value for Money
Nathan

NathanMelbourne

  • 2 reviews
  • 4 likes

Still no response from Malaysian Airlines all these years on - see my previous review!

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationMalaysia
ClassEconomy
Booking Third Party
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Mikef50

Mikef50Sydney, NSW

  • 87 reviews
  • 42 likes
  • Verified customer

No Warning, Then cancelled my flight then no support. Stuck in India

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationDelhi, India
ClassEconomy
Booking Third Party
See all answers
Edith Phillips

Edith PhillipsSouth East Queensland, QLD

Unpleasant Experience from MH ground Staff

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureKuala Lumpur International Airport (KUL), Sepang, Selangor, Malaysia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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rejo g.

rejo g.

  • 2 reviews

. They will give you best offers but all will change when u have to change

published

I had booked ticket home for 3500 dollars to go back home l. Due to Corona outbreak I had to postpone my travel and they asked me to pay 4500

Transparency
Value for Money
ClassEconomy
Booking Through Airline
See all answers
Rohan

RohanSydney, NSW

  • 2 reviews

Worst customer service!!!

published

Mh122 flight
Date- 7/3/2020
The service sucks. I booked a flight for my mom with Malaysian airlines. The seats are dirty, the most unhelpful people you will find here. My moms wheelchair guy said to her he will cancel her wheelchair if she asks for anything. Just keep quiet. Who the hell he is to say that. Bloody morons working here. Even the air hostesses are rude. They directly say don’t ask for help, if you need anything walk up to us and we will help. If I’m booking a wheelchair for my mom it obviously indicates her incapability to walk up to them. Don’t waste your money on this airline. No wonder they couldn’t find a lost plane... Worst worst worst!!!

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSydney NSW, Australia
DestinationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ClassEconomy
Booking Through Airline
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Korgil

KorgilMELBOURNE

  • 5 reviews

Had Better

published

Booking flight from Australia to India return was simple and very easy. Plane was not the cleanest, some cabin crew were exceptional others not so, a mixed bag of good and a age service. Check in for business class was a long wait, not happy about staff allowing economy passengers to use first/ business check in.
Sleep room at KL airport was great for my 12 hr layover. Lounge and showers were great.
For no apparent reason, not one flight left on time.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationMumbai, Maharashtra, India
ClassBusiness Class
Booking Third Party
See all answers
  • Verified customer

Do not ever use

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
DepartureMumbai, Maharashtra, India
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Third Party
See all answers
  • Verified customer

Malaysian (crew)hospitality at its worst and filthy seats!

published

Started with check in. Took us 45 minutes despite being 4th in the row. The check-in desk was manned by extremely inefficient members.
This was followed with filthy seating area with seats that hadn’t been cleaned and the floor in front of us still full of food scraps.
The cabin crew was appalling to say the least. They do not acknowledge any requests for anything and their attitude is easily the worst on an international flight. Not sure why the cabin crew in Malaysian airlines feels more entitled than other airlines. I had a pretty average experience when I flew with them last year and they convinced me it was off the beaten path but a repeat performance has strengthened the proof of Malaysian airlines inhospitality.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationKuala Lumpur International Airport Terminal 2, Selangor, Malaysia
See all answers
Peter C.

Peter C.Greater Melbourne (Inner), VIC

Everything is a hassle

published

Always have to contact them for missing miles. They are measly on rewards, took a 15 hour flight on a partner One World airline and they said they didn't give points. Paid $250 less for an Air NZ flight to South America too and still got reward points. Check in is slow. Slow to reply online. One positive, the peanuts are good but I'd rather have service

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
ClassEconomy
Booking Third Party
See all answers
Justice

Justice

  • 2 reviews

Never again

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureBrisbane QLD, Australia
DestinationKathmandu, Nepal
ClassEconomy
Booking Third Party
See all answers
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Questions & Answers

Hansrudi Brawand

Hansrudi Brawandasked

has malaysia airlines premium economy seats on flights from Perth AUS to Zurich?

No answers
Robby

Robbyasked

Do you only have to pay for your seats if you select in advance or is it free if you select at online check in, 48 hour before your flights?

1 answer
Todd
Todd

I selected them for free online at purchase I'm sure you should be able to select be for flying if not give the a call they will do it over the phone. I rang perth airport services and got a contact number off them they answer straight away. Hope that helps

Mee

Meeasked

If I’m flying from Hanoi to Auckland with Malaysia airlines how much spirits am I allowed to take in my checked on luggage before I have to pay duty? Some places say 5 L some places say 1L , Thankyou

No answers

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