Having booked 2 return flights from Adelaide to Bali to fly in September 2020 we were informed by Malindo that they were cancelling the flights. I applied on line for a refund as advised and rceived a receipt for my application. To cut a long story short, many emails later, Malindo deny they got my refund application and are refusing to pay. Malaysian Aviation Commission complaints department who licence Malindo don't want to know

Bought return flights from Melbourne to Denpasar for the month of June 2020.
They cancelled their flights and I've been informed of only receiving my TAX refund which is next to nothing! Have some integrity and do the right thing by the customers. We're not at fault and deserve a full refund! Taking this up with the ACCC now!

I was notified on Mar 11 that our September flights to Bali had been cancelled by the airline. They note that we have to go online to request a refund, which would be processed within 30 days. I contacted them numerous times by email and twice by phone with the latest call on the 34th day and was told that it would take another 2 weeks. They can't explain the delay or why they're holding onto funds for flights that THEY cancelled. Absolutely horrible service. Scam artists who should be investigated for fraudulent behaviour.

They first told me would get cash refund but then say they are giving in form of travel voucher. Poor service. They only give option of six months from October which is useless.

Anyway if you want cash bank tell bank they refuse to refund they will do a chargeback.

As Malindo cancelled the flight from KL to Colombo the customer service wanted me to go on line and put a refund request. They have changed their mind and now have sent a voucher to be redeemed in 6 months. This was not what was said before. I don't think I will fly with them again.

I bought a flight tick on Jetabroad website.
Was a flight with Malindo Air on the 23/04 from Brisbane to Bali and a return ticket on the 04/04. I got a message on the 20/03 saying my flight was cancelled, so I contact Jetaboard and they said the only option I had was a voucher and not a refund, because that was what Malindo airline ofer, if I wanted a refound I had to contact Malindo. I have being trying to contact they for days! And os being impossible! If they canceled my flight is mu right to get a refound!

It's like talking to a brick wall. Trying to get a refund of cancelled flights booked through an agent. Was just asking them if they've received payments and no one responded to 4 emails I've sent them.

Does anyone on this forum know if we can get a refund from Malindo Air now the government has banned travel or do we wait until the airline cancels. We had booked to go to Bali next month. Thank you

I had booked flights for my parents.
After a week they had mailed that the flight is cancelled and the time is changed.
After 1 more week they changed the time and extended the transit time from 2 hrs to 14 hrs in Malaysia.
When I spoke to the call centre I had requested at least to organise a wheelchair for them, they insisted to pay for it. Even after paying for the meals and wheelchair nothing was organised.
They didn’t provide food for both flights and also wheelchair.
This Airline is given worst experience in time of need.
Never recommend this airlines which cannot be trusted. Cannot even imagine these people running Airlines saving money by not providing food for the customers who has already paid.
Shame on you

I was notified today that our flight to Bali in June has been cancelled, I contacted malindo air and they went step by step with me through the refund process and told me I'm entitled to a full refund as they cancelled but I don't understand why this takes 30 days. Will see how long it does take as I wish to book with another carrier.

Flights cancelled, phone disconnects after you’re out on hold, no response to emails and no mention of when refund will come through, or if it will. Makes me sober if they are still solvent..

Malindo cancelled two flights KUL CMB AND CMB KUL in April 2020. They sent two emails to notify and wanted us to go to the website and apply for refund. Refund request was acknowledged and no further communication received. When I call them they said that it take 30 days for a refund to be processed.
They cancelled the flight and they should credit the funds back to the credit card that was used for the transactions. Not only did they cancel the flight for me they are still selling this flight online. I would like to put this review for other travellers to know that they use our funds for over 30 days from the time of booking to cancellation plus another 30 days

Do not book with Malindo Air!!!Worst customer service ever!!!! They rescheduled our flights twice so now we're not able to go anymore!! When we asked for a refund they said that it would take minimum 30 days to even process the refund request!?!???! Getting the money back (if refund is approved although they messed up) can take up to 3 months!!! Never booking with Malindo Air again!!!!

Booked a flight to Bali Denpasar. It was changed 12 hours that resulted in an extreme change in plans, they said they offered a refund but it had to be for the return trip also. HOWEVER, i had to collect from a third party website which made it unknown when or if i would get my money back. I asked for compensation for added free baggage and they outright declined and the person laughed. Extremely disappointed in this airline. Also waited on the phone for ages.

We booked 2 flights recently and for some kind of reason the system changed the dates we selected without us noticing it. After payment we realised it was the wrong month. We had to call several times with Malindo, but in the end they helped us well and changed the date at no extra cost. Thank you Malindo, we are looking forward to fly with you.

We booked a ticket to Bali long before the breakout of coronavirus. Indonesia placed hold on visa free travel on China passport holder. Due to the fact we can't even get into the country, we contacted Malindo airline for refund or credit (so we could travel later). They refused to do so and give me bad attitude over the phone.

I had trade shows to attend in India which have all been suspended due to Corona Virus. At the time of booking the Corona Virus was not an issue for these events.

I have contacted Malindo and asked for a refund given:

1. There is no point going because everything has been postponed and
2. The Australian government cannot guarantee I will be allowed back into Australia without first going into quarantine for 14 days.

Other airlines I was booked to travel with gave me a full refund without hesitation.

Malindo Air is a disgrace because they wish to profit from the situation created by the Corona Virus.

Very irresponsible airline, they Delayed my bags for more than 48 hours and didn’t respond to emails till date. I didn’t have a clue where my bags were or what was being done. No apologies from them. No courtesy of explaining nor did they compensate for the expenses. Will never travel with them again. Flight wasn’t great either on one way didn’t have entertainment where as they said they would have! The food was terrible on flight! I wish they do something about it.

Worst airline ever. Please anyone thinking of booking malindo airline, don't buy the tickets. Poor service, they don't even care about you. The food is disgusting, I got food posion. It's not like other airlines, most of the food and drinks you have to purchase them. They will only give you a small container food and water. Also no blanket or pillow and headphone. The plane is very small for a long journey. Overall this airline shouldn't be there, so I am telling everyone avoid this airline. I wish knew this airline was bad before purchasing the ticket.