Batik Air

OMG! Where do I start? These guys are grade A scammers and fraudsters. I wish there were a minus rating. Before our flight from Melbourne to Bali, I called them to purchase extra baggage. The operator asked for my last name, pulled up my record and… Read more

advised that there is no need to buy extra baggage as I already have 20kgs on the ticket. I asked multiple times if he was sure; all I got was an affirmative yes. I was stoked.

Journey to Bali, no problems. When returning, I was advised that I only had 7 kg. I was 13kgs overweight. Paid $300+ for extra baggage. Came back, called the customer care, which Batik has given to some random company called airline rep services. Came back and emailed for my refund, I got a call from them threatening me for asking for a refund. 40 emails later, nothing happened.

They broke a suitcase also, and the behaviour of their ground staff- DISGUSTING.

Pay a bit extra, don't fly with them.

They'll call you to the front desk and admit to breaking your luggage before it's even gone on the plane. Then they'll do everything they can to give you wrong information and then ignore you. Unfortunately dealing with them over email is like… Read more

dealing with a bunch of sloths that have been dropped on their heads one too many times. What a nightmare this is.

Safe flight.. sure, I didn't die. But my luggage did. RIP.

During booking 1 requested 1 checked bag and the fee charged to my credit card reflected same. after reviewing my itinerary checked bag was not reflected. I could not connect with customer service by phone or by app so after hearing about… Read more

outrageous fees at checkin I decided to try to pay a second time. My attempts were rejected on the app and the website. I desperation the morning before my flight from Bali I went directly to the airport. Staff there would do nothing. From the airport I went to the local ticket office…… it was closed!!!!!! After all this when checking in I was charged $300 USD.

Hello friends, My PNR number is ULJUPX, for my flight from COK to Perth. This has been the worst travel experience of my life with Batik Air. The originally scheduled flight was cancelled without any prior notification, and I only found out upon… Read more

arriving at the airport. They assured me that I would be rebooked on the same flight the next day, but the new itinerary included a 9‑hour layover and an additional stop, which was never part of my original plan. There is no customer care phone line or chat support, and their email responses are extremely slow and unhelpful. I would only recommend this airline to someone who has unlimited time to spare or is simply looking for the cheapest option with the poorest service in the region. Everyone who travelled with me has also decided that they will never book with this airline again. Wishing the company the best—though with service like this, a downfall seems inevitable.

I used Batik for the Bali trip. Great budget airline. Reasonable fare and very good service. Water and complimentary breakfast provided. Aircraft were clean and tidy. The staff were very helpful. I would recommend Batik Air to Bali for the punctuality and great service. Show details

This was my first time travelling with Batik Air (August 2025) and the trip exceeded my expectations. I booked a saver fare, via their website, which allows 20kg of check-in luggage and one no charge date change. Turned out I wanted to change… Read more

the date, and it was a very easy process by phone, and only paid for the fare difference which was 20 dollars.

Both my flights departed relatively on time and the check in was fast and efficient.

On board I was pleasantly surprised with the legroom and general spaciousness. There is no in flight entertainment but I usually use my smartphone anyway so it wasn't a problem.

The pre booked meal came quickly and was very delicious (chicken biryani) along with water. More food and snacks were also available to purchase and they accept aud.

Reading the other reviews I have to clarify the water and food restrictions. Taking water on board after passing security is permitted by the airline on all flights, however when travelling to Australia, the Australian government forbids passengers from taking more than 100 millilitres, and requires the airline to search bags before boarding. This applies to all airlines. All food is allowed however must be consumed before landing in Australia.

Considering the fare was less than half the price of a full service airline, I can highly recommend Batik Air as a great budget option and certainly better than the competition.

I would give a minus if I could , cancelled my return flight from kula lumpa to Perth , leaving myself and my family over 9 hours at the airport, turning this into a night flight. No apology . My seat and my wife’s seat were broken, most uncomfortable flight I’ve ever taken , I’ve flown over 200 times and this is the worst flight I have ever been… Read more

on, kept the light on for most of the night flight , one toilet only , had 4 flights in total to and from Vietnam, every flight was delayed , no apology or anything , they couldn’t give a toss. Please avoid if you want a nice holiday .

BATIK AIR's attitude to passengers is very, very disappointing. I should have read the reviews. In their effort to conserve fuel, they cancelled my segment of the flight from Perth to KL. I can understand that in an effort to save money. What I can't understand is why they booked me on a flight leaving 5 hours later, knowing that I would miss my… Read more

connecting segment from KL to Colombo by an hour. At that point, it would have been a domino effect for my other connecting flights. They had an earlier flight they could have booked me on and I would have made my connection segment with no problem. It says volumes about a company that puts profit above passengers. In the end, I realized it was easier to take my financial lose, book with another airline, and warn people about this airline. :-(

DO NOT USE BATIK AIR. I’m posting this so other people don’t go through the same ridiculous situation I just went through. I tried to change my flight from next week to TODAY because of an urgent situation. There was clearly availability showing on the website, but the website kept giving an error with no explanation. On mobile, the site just… Read more

kept redirecting me in a loop so I couldn’t change anything.

Then I tried to contact customer service — but there is NO WAY to talk to a human. I contacted the Kuching office and asked them to help me contact Batik Air, and Batik Air told them to tell me to contact them via email, feedback form, or WhatsApp chatbot. The WhatsApp chatbot then told me to go back to the website to manage booking… THE SAME WEBSITE THAT DOES NOT WORK.

So I called the Perth Airport office. First, they kept insisting I booked through a travel agent (I DID NOT and I repeated this multiple times). Then they finally checked and told me there was no availability — even though on my screen there clearly WAS availability. Then they told me I cannot change the flight on the website… SO WHY IS THERE A “CHANGE FLIGHT” BUTTON ON THE WEBSITE?

So let’s summarize Batik Air’s system: • Website doesn’t work • WhatsApp chatbot tells you to use the website • Office tells you to contact KL customer service • There is no way to call KL customer service • Airport staff refuse to help

They just send you in circles until you give up.

One of the Perth staff even told me I was being “unreasonable” and then pretended the phone call dropped. Absolutely unprofessional.

Never again. If you value your time, money, and sanity — avoid.

Went from Brisbane to Bali late taking off both sides and then lost my baggage and then trying to give me 18 AUD staff quite rude everyone has been quite dismissive about the situation seats were uncomfortable get the CEO 28 million never used this airline pay a bit extra with someone else Show details

Bali-Perth 4.5 hour flight. Not allowed water? Light broken so bright light in eyes no warning an eye bag would have been appreciated. No luggage space as full with Batik Air stuff. Very disappointed all about $$$ and a very noisy plane. Headache plus by time we arrived. Never again. Show details

I am deeply disappointed with the service provided by Batik and Trip.com. I booked a return flight through Trip.com that was suitable for my family at the time of booking. However, I received an email from Trip.com requesting a change to the return flight twice, which affected my stopover in Kuala Lumpur and my return home. This experience has… Read more

eroded my trust in the overall service.

I am concerned about the possibility of flight time changes while overseas. While I understand that flight delays can be caused by technical issues or weather conditions, I cannot predict such events two months in advance. Consequently, I have decided to discontinue using Batik’s services and request a refund for the return flight and the non-refundable flight.

Trip.com has agreed to refund the return flight. However, I have informed them that I no longer wish to use Batik’s services due to the poor service I received. This situation has been extremely stressful and frustrating. I believe Trip.com should not retain half of my money, which I have earned through my work.

I am unable to determine who is responsible for this situation. Is it Batik or Trip.com?

The ethical implications of this matter are concerning. The paying customers are being exploited for free money. It is unacceptable that someone is profiting from this situation while others are left to bear the financial burden. Batik has already provided substandard service to its customers, which has caused significant anxiety.

I am seeking clarification on who is responsible for this frustration and who can provide assistance.

I rarely write reviews, but I feel compelled to share my experience with Batik Air Malaysia so other passengers can make an informed decision. On a seven-hour flight, I experienced severe menstrual pain and began my period shortly after boarding. When I asked for a glass of water to take painkillers, I was told water was chargeable and was only… Read more

given a very small amount after explaining it was for medication.

I later discreetly asked a female cabin crew member if sanitary products were available and was told no, without any attempt to check further or assist.

When I tried to purchase a drink, I was informed that only cash or credit cards were accepted — no debit cards and no Apple Pay. As I did not have a credit card, I was refused service entirely. This left me on a long flight, already delayed, in pain and dehydrated, with no access to basic refreshments.

I understand budget airline policies, but there needs to be basic consideration for passenger welfare, especially in medical or biological situations that are not optional or avoidable.

This was one of the most uncomfortable and disheartening flight experiences I’ve had, and I would not choose to fly with Batik Air again.

Worse kind of service . Don't want to give water to the passengers even you try to buy them in flight. There is no sympathy for the people with disability in this airlines. Show details

Warning! Do not waste your money in Batik Air The moment you buy Batik Air ticket, you just bought trouble. Frequent ticket change, flight cancel, you will wait at the airport for 6 hour, no flight show up. If you ask for refund, I am waiting more than a month now for refund. Total sh*t package. Never buy this for saving some money. You will regret. Show details

My experience with them was not good. I had no place to put my cabin baggage because the places allocated to my numbers were taken. I received no food even though my flight was part of a longer journey with Turkish Airlines and was supposed to receive food. The staff barely gave us 2 small water bottles for our kids. Show details

Due to delay of Batik Airline, I was about to miss my Sydney flight. Horrible experience with this irresponsible airline. Must he banned in India. Why Scoot is not allowed from Bangalore. It's strange. Show details

I booked a flight via the app of Batik Air. Cause there website is giving ‘error’ all the time. After payment with my creditcard I didn’t receive a booking confirmation by email. I tried to contact their customer care via whatsapp. There they refer to their email. On my emails they don’t react. So I paid 300€ and got nothing. Still waiting for refund. Don’t book Batik air via their app or website. Very bad customer care!

Do not use Batik . 3rd time booked and now I will never ever book this bloody [Content Removed] airlines at all. They change flights from Thursday to Friday: withiut customer consesnt and says your flights info changed and cannot edit at all nor schedule nor refund. The app says to retrive booking but they cant find booking. Customer service piece of crap. Do not book with Batik World's [Content Removed] airliness Show details

Hi Batik, Our recent travel experience was extremely poor. We attempted multiple times, 2–3 days prior to departure, to purchase additional baggage through your website and other channels, but were unable to do so due to repeated website glitches. At the airport, the situation only worsened. The counter staff provided an awful experience, with… Read more

very poor customer service and zero regard for customers.

This entire experience was unacceptable and has left us with no confidence in your airline. I will likely not be flying with Batik again.

My experience with Batik Air has been one of the worst I’ve ever had with any airline. After Batik Air cancelled our flight without offering any meaningful assistance, we were forced to book a new ticket with another airline and ended up sitting at the airport for 12 hours waiting for the replacement flight. During this entire time, Batik Air… Read more

provided no support whatsoever, no guidance, no alternative arrangements, and no compensation.

What made an already stressful situation even worse was their complete lack of communication. I sent upwards of six separate emails before finally receiving a reply. And when they did respond, their message was dismissive, quoting “policy” and refusing to cover any of the additional costs caused by their own cancellation.

To make matters even more frustrating, their email stated that they had provided us with food vouchers during the disruption. This is absolutely untrue. We did not receive a single voucher or any form of assistance while waiting for 12 hours in the airport.

This experience shows a shocking lack of customer care, accountability, and honesty. Most airlines offer at least some level of support when they disrupt passengers’ travel. Batik Air offered nothing but delays, silence, and incorrect information.

I will never fly with Batik Air again, and I strongly advise other travellers to avoid them. If something goes wrong, you will be left completely on your own.