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Malindo Air

Malindo Air

1.9 from 56 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
6
4 star
4
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3
2 star
9
1 star
34

Nic

NicSydney, NSW

AVOID AT ALL COSTS!

published

On the way from Sydney to Bali the flight wasn't too bad, you can't honestly expect much when you're paying a "low" price.
But on the way back from Denpasar ( Bali ) to Sydney on an OD171 flight the night started off with a one hour delay simply because there was absolute chaos on the gate just before boarding the plane with people from various destinations left confused as to where they were meant to go due to absolute disorganised staff. After a long flight with poor food and just cups of water, I finally arrived in Sydney only to wait one hour for my baggage and then to find out that the lock had been ripped out of my bag and the zipper had been torn apart, absolutely poor service never ever again flying with this airline again.
AVOID!

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationSydney Airport (SYD), Sydney NSW, Australia
ClassEconomy
BookingThird Party
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  • Verified customer

Worst experience ever

published
Value for Money
Transparency
Seat Room
In-Flight Service
DestinationBali, Indonesia
ClassEconomy
BookingThrough Airline
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Helena

HelenaWestern Australia

  • 2 reviews
  • Verified customer

Broken Seat Recliners

published

Service on board is good, but when it comes to contacting the customer service online they are slow to reply and havent solve the problem yet already 2 months waiting. I take Malindo regularly as they have good plane service, sitting space is better then AirAsia, but unfortunately i kept finding broken seat recliners. First one was on OD151, second was OD155. And the stewardess helped me find the one that arent broken. I realized they have more broken recliners then i thought, thought i was just unlucky. From Perth to Kuala Lumpur is almost 6hr. For me its very tiring to sit straight for 6hr especially im doing this trip frequently. I have send emails but so far, they have not come back to me. I'm a bit hesitant to go with Malindo now.

Value for Money
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Seat Room
Food
In-Flight Service
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DestinationKuala Lumpur International Airport Terminal 2, Selangor, Malaysia
ClassEconomy
BookingThrough Airline
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Don't hesitate to fly malindo

published

We just did a return trip from Sydney to Bali and couldn't be happier with our flights. The flight times are convenient ,particularly if you have to travel a few hours to get to the airport. Mid morning flight meant we were by the pool in the late afternoon. A late return flight essentially gave us a full day to play with. The hostesses looked after everyone , we were given hot meals on both flights and as much water as needed. Snacks can be purchased in $aust.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
BookingThird Party
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Mike

MikeGreater Melbourne (Inner), VIC

Pathetic customer service

published

Pathetic customer service. Please don’t fly with Malindo air.they have very bad aircraft, food was unhygienic. Toilets were not clean as well . Flight attendant was rude and nasty. ist and last time travelling with them

Value for Money
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Food
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ClassPremium Economy
BookingThird Party
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Service

published

Very poor service, the airline seem to leave customers so to pay extra. No customer service, totally unprofessional. Won't travel on it again, can't recommend. They should have some serious training.

Value for Money
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Seat Room
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In-Flight Service
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agv185

agv185Sydney, NSW

  • 6 reviews
  • 5 likes

Nice Surprise - Comfortable flight, Meal was excellent! Good staff!

published

A friend and I booked a ticket to Bali on Melindo. Notwistanding my doubts. I was instantly reassured by the appearance of the plane and the staff! So polite and helpful (can I also say attractive?). We weren't sure if we were going to receive a meal and when it arrived we were so plesantly surprised - one of the best airline foods we'd ever had! We both agreed it was a really nice flight and we would fly with them again.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
BookingThird Party
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Sanja

SanjaPerth, WA

  • 30 reviews
  • 31 likes
  • Verified customer

Better than most full service flights

published

It is a low cost carrier but the service was brilliant. We flew from Perth to Kulala Lumpur, it is a fully serviced flight with a meal and drinks- alcohol included and the children loved that it had screens and in flight entertainment. I was impressed.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ClassBusiness Class
BookingThrough Airline
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Antonio

Antonio

  • 3 reviews
  • 1 like

Couldn’t give less than 1 * unfortunately

published

Flight OD 171 Bali to Sydney Thursday 22/08 supposed to take off at 10.35pm, but we didn’t move till midnight.
Absolutely a disgrace of an airline, staff are rude and absolutely incompetent! The flight was late 2 hours and nobody ever mentioned or advice about the delays.

Food is pathetic and you cannot see a sign of customer service, staff members need some serious training in everything!

Plain old and dirty, no in-flight entertainment app or screen, a very expensive flight for a cheap and nasty airline.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBali, Indonesia
ClassEconomy
BookingThird Party
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Horrified traveller

Horrified travellerGreater Melbourne (Outer), VIC

Staff from hell!

published
Value for Money
Transparency
DestinationBali, Indonesia

  • Verified customer

Luggage Broken

published

My luggage was broken. Applause to their staff of doing it. They use sticker to cover to broken part which it cannot be seem until I tear it down after I reach home. Who will notice the broken part when it was seal.

I cannot claim for the compensation.

I wrote email to them and no follow up at all. Until I call them up only tell me cannot claim. If there is a zero review, I would like to do so.

Value for Money
Transparency
Seat Room
In-Flight Service
DestinationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
ClassEconomy
BookingThrough Airline
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teza

tezaPerth, Western Australia

  • 7 reviews
  • 5 likes

Garbage do not use this airline!!!

published

Garbage! Booked a flight after being told we could then pick our seats( family of 4) try to call to change and on hold 50+ minutes then give up! Try to cancel and they want $150pp

Value for Money
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ClassEconomy
BookingThird Party
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Louise

Louise

  • 2 reviews

48 hour delay!

published

24 hour delay.. emailed 30 mins before check in.. next day.. emailed 30 minutes before check in.. another 24 hour delay. Staff failed to tell customers that the plane was more than likely not going to arrive and we should make other travel arrangements. When we finally were able to check in.. the system was down.. waited 45 minutes.. Missed 2.5 days of my holiday. I understand technical issues can not be avoided, the lack and poor communication is the issue here. We should have been advidsed to make other travel arrangements. Staff were getting abused at check in for the airlines incomptency and it was no their fault!! DO NOT FLY WITH THEM

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationNgurah Rai International Airport (DPS), Jalan Raya Gusti Ngurah Rai, Tuban, Badung Regency, Bali, Indonesia
ClassEconomy
BookingThrough Airline
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A good Flight with Malindo from Melbourne to Bali return.

published

On time. Bali Flight. I flew from Melbourne to Bali return. No mishaps on time and budget airline so don't expect tea or coffee. Offered water in a cup only. Otherwise you could buy water and soft drinks. Comfortable seats and more leg room. Pillow supplied but need to supply own head phones. Had a safe and pleasant journey. Will travel with them again. A budget airline so don't expect too much. The meal was adequate and basic.

Seat Room
Food
In-Flight Service
ClassEconomy
BookingThird Party
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Remo

RemoMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Does Malindo meet the international mark? Forget it!

published

The flight from Adelaide to Bali on 2/7/19 had its toilet leaking. No entertainment, rough and bumpy. Return flight had the entertainment screens but most of them were not working

Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBalikpapan, Balikpapan City, East Kalimantan, Indonesia
ClassEconomy
BookingThird Party
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Donna

DonnaGreater Melbourne (Outer), VIC

Horrible flight.

published

Horrible experience. Flight from Bali to Melbourne. 6hr trip with no entertainment options, none of the tv were working. No tea or coffee was offered but they announced over the pa that business class was offered hot beverages. I got a 1/4 of a plastic cup of water given. The hostesses looked like they did not want to be there. I was very uncomfortable and seating seemed to close for people to move slightly. Will never fly with Melindo Air again.

Value for Money
Transparency
Seat Room
In-Flight Service
DestinationMelbourne VIC, Australia
BookingThrough Airline
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Mattyc

MattycMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

$1800 out of pocket and on our way thank you scam air

published

Flight cancelled two hours before checkin and they gave us an alternative for another day, no compensation, impossible to speak to an competent call centre operator. We had to rebook for same day qantas which cost 900 to Bali one way, never again stay clear.. not enough bookings don’t expect to fly!!!


Kawaljit

KawaljitGreater Melbourne (Metropolitan), VIC

  • Verified customer

Bad and horriable experience.

published

We fly in june from amritsar to melbourne.I am very much excited about my lives first air journey but malindo spoiled it .Two unexpected long delays are there.At denpasar me and my mom suffered a lot.I can't explain that experience in few words.from Bali , flight haven't provide us vegi meal bocz of 16 hrs delay we haven't any food at balli.Handle of one of the briefcase was found broken.I have complaint it on two or three sites but couldn't find any reply.Now i want to change my ticket date and again no one is taking it seriously and taking responsibility .I am very much irritated from the services.

Transparency
Food
In-Flight Service
In-Flight Entertainment
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThird Party
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Lisa

LisaGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Do not use this airline

published

My flight was delayed by 14.5 hours and Malindo chose not to inform it's customers until they arrived at the airport even though Malindo knew about the delay the night before. I had to cancel and rebook with a different airline which was expensive and stressful. I will never use Malindo again.

Value for Money
Transparency
ClassEconomy
BookingThrough Airline
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Kaye B

Kaye BPerth

  • 2 reviews

Baggage Damage Warning - Beware!

published
Transparency
ClassEconomy
BookingThrough Airline

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Questions & Answers

Steve G.

Steve G.asked

They have started flying out from Sydney. Are the reviews any better?

No answers

Charlie

Charlieasked

Does Sydney-Bali flight have inflight entertainment?

2 answers
Antonio
Antonio

No

Summer
Summer

Yes but take your own earphones.


Kev

Kevasked

Anyone flown the new Sydney to Bali route on Malindo Air.
Feedback?

No answers

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