I had a return airline booked for Bali in March last year booked through Wotif. After many many attempts finally Wotif had been issued with a credit voucher on my behalf. It is valid until Sept 2021. This is unsatisfactory as I have to use Wotif again for the flight. I contacted Malindo customer care by email & pointed out my credit voucher was going to expire this year and they replied they may extend the time If this pandemic continues!!!! I want to get my money back $842. I don’t ever wish to deal with this company again.

Worst Airlines, I cancelled my flight last year before covid hit because they changed their schedule, since then I am calling them, everytime I talk to customer service they say I will receive my refund in a week but its been an year I have not received my refund, I can believe this, it seems like a dodgy company because no way it can take one year to refund and plus customer service is rude and lies everytime, I have called them 50 times minimum but they lie every single time, cannot be disappointed enough

Due to covid our flights were cancelled by Malindo. Ive been trying for eleven months to get a refund. I did not want to go through a small, unheard of company to begin with and was talked into it. Will trust my instincts next time.

I had booked flights to Bali travelling in March last year and of course they were cancelled as COVID was just kicking off. I completed and corresponded with Malindo Air for my refund and I'm STILL waiting nearly 11 months later!
I email every now and then for an update and all I receive is "thank you for your patience, your refund is being processed"
This is a ridiculous amount of time to have to wait and Malindo Air's communication leaves much to be desired. I would never book with this airline again and would caution anyone thinking of doing so in the future.

If I could rate 0 stars I would, flights were cancelled will not offer a travel voucher even after my flights are directly in their system. I was told they were refunded to my travel agent which had gone into liquidation in February even after all tickets were moved over into malindos database and had been valid since purchase. This is the worst review I have ever given a company, stay away terrible customer service also. $600 down the drain.

Simply terrible. Cancelled flights, refuse to refund and keep offering a useless voucher. Terms state refund is payable in currency ticket was paid for, yet they keep deflecting towards a voucher.
To add insult to injury, they deducted a further $500 from my account which had to be reinstated by the bank.
Quite simply the worst business and airline I have ever dealt with.

Refuse to give $$ refund on flight they cancelled plus stopped any future flights from my city.this is against consumer law, if you do not provide a service paid for and cannot in future ,a return of moneys paid is required

I booked well before Corona back in early February. I use these guys twice a year to fly to Bali, not any more.

I was sent notification flight to bali cancelled due to covid19 in September. Did the right thing submitted refund request 4/7/20 gave these a$$holes benefit of the doubt nearly 40 days on sent them an email only to get back submit your request? I said action it from 4/7, I have now resubmitted it, wasting more of my time.

So now 2nd time 8/8/20, they better action this or my indonesian girlfriend will take further action!!!!

I hon...

Today this fraudulent airline illegally took almost $600 out of my Visa card. I have flown with Malindo in the past, and have used that Visa card to buy flights a long time ago, but I certainly did not buy any flights today or recently! I called the useless customer service line and they told me to “send an email enquiry”. When I asked to speak to a supervisor the man on the phone refused, told me that sending an email was the only option, and then threatened to hang up on me. Pathetic!!! I have now had to cancel my Visa card out of fear that m...

Had all my flights cancelled by malindo, asked for a refund and am still waiting, 5 months later. Been given the run around will never book with malindo again, next time, Qantas or jetstar

My flight was cancelled on 21 march due to covid.

I was advised i would get a full refund.

After weekly emails to them i am told today 27 june there will be no refund

I will never fly Malindo again and looking at taking further action

Friday 17th July, 88 days since the service was cancelled and still we haven’t received a refund.

I contacted your company via phone on April 14th after the corona virus was declared a pandemic on 11 March, as all fights from the Au where grounded and you still hadn’t cancelled the flight, I was offered the airport tax back and to change the tickets would coast $70 pp unless your company cancelled the fights then we could receive a refund, we were previously told by Malindo that you would refund our cancelled travel, Malindo is not permitted t...

I had a flight booked from syd to bali in March. They cancelled my flight and told me I would get a full refund. It would take 30 days then at 30 days I was told another 30-60 days. Now another 60 days Is up and I am being told only credit voucher. They are no longer flying from Sydney. I would never use this airline again.i don’t know how they will ever stay in business with so many unhappy customers

Terrible Customer Service, they will not Refund Cash they offer credit for flights then Charge you to change your flight ,BEWARE these scumbags will rip you off do not use these halfwits,i am owed money and i wont get it back, I have signed up to Slater & Gordons Class action against these Mongrels that dont off a cash refund after cancelling the flights (halfwitss)

After a 3 hour delay on the tarmac from Kathmandu to Kuala Lumpur (which I understand) mine, and fellow passengers luggage was removed from the plane WITHOUT notification. I was forced to purchase items and it's been OVER 12 months and I am awaiting a reimbursement from them despite having the customer service team try and tell me the issue has been forwarded on. You couldn't pay me enough money to fly with this company again

Very long story short, absolute rubbish in every way. Flights from BNE to DPS at the start of April cancelled by airline, requested a refund and have gotten nowhere. Currently been waiting for 10 days for the "AU Team" to respond to my numerous emails.

Not holding my breath for a refund and if that's their final answer will never book another thing with them again.

Having booked 2 return flights from Adelaide to Bali to fly in September 2020 we were informed by Malindo that they were cancelling the flights. I applied on line for a refund as advised and rceived a receipt for my application. To cut a long story short, many emails later, Malindo deny they got my refund application and are refusing to pay. Malaysian Aviation Commission complaints department who licence Malindo don't want to know

Bought return flights from Melbourne to Denpasar for the month of June 2020.
They cancelled their flights and I've been informed of only receiving my TAX refund which is next to nothing! Have some integrity and do the right thing by the customers. We're not at fault and deserve a full refund! Taking this up with the ACCC now!

I was notified on Mar 11 that our September flights to Bali had been cancelled by the airline. They note that we have to go online to request a refund, which would be processed within 30 days. I contacted them numerous times by email and twice by phone with the latest call on the 34th day and was told that it would take another 2 weeks. They can't explain the delay or why they're holding onto funds for flights that THEY cancelled. Absolutely horrible service. Scam artists who should be investigated for fraudulent behaviour.

They first told me would get cash refund but then say they are giving in form of travel voucher. Poor service. They only give option of six months from October which is useless.

Anyway if you want cash bank tell bank they refuse to refund they will do a chargeback.