278 reviews
Sorry about the delay in responding. I wish to state that the after sales service is excellent. For a small family company, the response to my minor isssue was prompt and courteous, the young lady who delt with my issue was a pleasure to deal with. I am a very pleased customer. Dave. Show reply
Reviews with attachments
Overall, this is a very good investment for our daily health and wellbeing. What I personally love most about it is the combination of heat and vibration therapy. I believe it is an important part of my daily self-care routine. The only thing I would love to see improved is the time control. Currently, the maximum setting is 40 minutes, and I… Read more · 1
wish it could be extended to 60 minutes with a morden digital set., so we don’t have to add extra time in the middle of a beautiful piece of music we are enjoying during the massage session, however, It’s not a big problem as there is always a room for an improvement.
I purchased my Remedial Deluxe+ chair as an early Christmas present and I have not been disappointed. From the first phone call to the delivery of my chair, the Masseuse team has been nothing but exceptional. Answering all my questions from the beginning to the delivery at the end, I can't fault their customer service at all. A quality product… Read more · 1
that I'm extremely happy with and have recommended the chair to a few of my friends who have also purchased a chair for themselves.
Absolutely relaxed everytime I've used my chair, my family and I are super happy . My children and their father are always fighting over whose next. I get home to the kids father all set up in my chair. Would reccomend to anyone. I must add the consultations are always a pleasure, the ladies that have helped me are so polite and very caring. All my questions are always answered and they are only a call away. Show details · 1
After owning my Masseuse Remedial Deluxe Chair for just over 12 months, I wanted to take the time to write this review because it has genuinely changed my day-to-day life. As a retired critical care nurse, I spent 25 years managing a busy cardiac catheter laboratory. The physical demands of my career, combined with an active sporting life in my… Read more · 1
younger years, have unfortunately left me with significant osteoarthritis in my retirement.
Rather than dwell on what I can no longer do, I’ve always chosen to focus on what I still can. I love cooking, gardening, walking my Standard Poodle, Dante, and spending as much time as possible outdoors in nature. Like many people living with arthritis, I occasionally overdo things on a good day and inevitably pay the price later with increased pain and stiffness.
This chair has been an absolute godsend.
One of its greatest strengths is the ability to tailor each massage to how I’m feeling on any given day. Whether I need a gentle massage during a flare-up or a firmer remedial massage after a busy day in the garden, I can adjust the settings to suit my needs without leaving the comfort of my own home.
An unexpected benefit has been the financial savings. Before purchasing the chair, I relied on regular appointments with my osteopath and remedial massage therapist. While they are both excellent practitioners, having access to therapeutic massage whenever I need it has significantly reduced those ongoing costs.
Equally deserving of praise is the team at Masseuse Chairs. Their customer service has been exceptional from day one and has continued long after the purchase. Nothing has ever been too much trouble, whether helping me understand the chair’s many settings or suggesting ways to maximise my comfort. During a particularly painful episode of inflammation in my lower spine, they even offered additional padding to make the chair more comfortable to use. That level of genuine care and after-sales support is becoming increasingly rare and deserves special recognition.
More than anything, this chair has given me something that becomes increasingly precious as we grow older—independence.
It has enabled me to better manage my pain in the comfort of my own home, reduced my reliance on frequent appointments, improved my sleep, and allowed me to continue enjoying the things that matter most to me—cooking, gardening, walking Dante, and spending time outdoors surrounded by nature.
Combined with the outstanding after-sales support from the team at Masseuse Chairs, this has been one of the best investments I’ve made in my retirement.
You simply can’t put a price on maintaining your independence, and for me, that has made this chair worth every cent.
Without hesitation, I would recommend the Masseuse Remedial Deluxe Chair to anyone living with osteoarthritis, chronic muscular pain, or anyone looking to invest in their long-term health and wellbeing.
This massage chair has quickly become my favorite spot in the house to unwind. It’s well-built, incredibly comfortable, and worth every single penny. The preset programs are amazing, and the heat function is next-level cozy. Highly recommend if you need a serious stress-reliever. A big thank-you to the lovely Merit at Wellness Pillars Club in… Read more · 1
Parramatta for assisting me with my purchase. She was so helpful and really allowed me to spend the time to try the perfect chair before I purchased. I got a great deal and am so happy. The customer service at Masseuse Massage chairs has been five stars from trying chair, buying chair, delivery and follow up calls from the friendly Charlotte really appreciated it.
From the store to receiving our Masseuse Chair the experience has been fantastic. The team at Masseuse extremely helpful and pleasant, welcoming us to call for any assistance is reassuring. Only thing to say - if thinking of getting one definitely do yourself a favour. Show details · 1
Excellent massage chair, a lot of functions and different options on massage, there is also manual setting that you can choose only a part of your body to massage... really love this chair. very easy to use. after work it reallys helps a lot... me and my wife even fall sleep everytime we use it... its a very good investment for your health. Show details · 1
I had a massage chair before so i was looking for something superior with new features and I've got them Show details · 1
Latest follow-ups
Hi. I have enjoyed my Masseuse chair now for several months and I am very happy with it. I have my 20 minutes each day and at the end of my session I am so relaxed I stay there and doze off for a while. Very pleased with the backup service from the company and the delivery men. John.F. Show details · 1
Follow-up · All good. still using it regularly
I purchased my Masseuse from Belinda in Brisbane and the whole experience was refreshingly professional with no high pressure sales pitch. The follow service with a Tele consult with Daniel to demonstrate all the features and operation was excellent. Show details · 1
Follow-up · I am using my Masseuse almost every day. There are many features and it is rather easy to use. Very happy with the investment.
A great investment for us in this chair. Have tried all the automatic setting which I found quite easy. Family members have also used it and found it fantastic. If you're looking at a top end chair, I would certainly recommend these chairs. Peter C Show details · 1
Follow-up · Have had the chair for over a year now and only now realise the many functions it has both auto and manual settings. Continue to love and consider it part of my life’s health journey.
Find out how Masseuse Health Co. Remedial Deluxe+ Massage Chair compares to other Massage Chairs
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In-depth reviews
I’ve had the Remedial Deluxe+ Massage Chair for about three months now, and honestly, it’s become the most important piece of furniture in my house. Because of the nature of my job, I’m constantly on my feet and dealing with high-stress situations. I used to come home feeling physically drained and mentally wired, but this chair has completely… Read more · 1
changed my evening routine. Diverse Massage Types: The variety is impressive. Whether I need a deep tissue kneading for my lower back or a more gentle "rolling" sensation to help me wind down, there’s a setting for it. It doesn't just vibrate; it actually feels like it’s hitting the right pressure points. Effective De-stressing: Ten minutes in this chair after a long shift does more for my stress levels than an hour on the couch ever did. It’s my go-to "reset button." Reliability: I’ve used it almost every single night for ninety days straight, and I haven't encountered a single technical glitch or mechanical issue. It’s sturdy, quiet, and consistently performs. If you have a demanding job and struggle to physically relax when you get home, the Deluxe+ is worth every penny. It’s an investment in your well-being that actually pays off daily.
Overall my partner and I are extremely happy with our new Remedial Deluxe massage chair. Masseuse Massage Chairs have been wonderful to deal with and are available for any questions or support you might need. Sophie has been very attentive and has… Read more · 2
made sure the whole process was as smooth as could be. Also a shout out Bad Backs Nedlands for allowing us to try the chair in store.
The chair itself has exceeded our expectations and we use it daily. Not only does it help alleviate aches and tender spots, it is also very relaxing and a great way to switch off with some nice ambient music. Our favorite settings are Thai massage, Chinese massage, Relieve muscle as well as using one spot in manual mode to get a specific area. Most of the presets are very good and we go between most of them when we want something different. The heat belt is also very good, as well as the calf and foot rollers.
From the service of Masseuse Massage Chairs, to the quality of the Remedial Deluxe, I 100% recommend this company and this massage chair.
Dan S
Follow-up · Having used this chair for over 3 months now, I can still safely say it is wonderful and it gets used very regularly. There is just a couple of small things I would change: 1. On the lower air pressure, it occasionally squeezes the back of the heel very firmly and it is quite uncomfortable. Unfortunately there is no way to adjust the pressure of… Read more
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We recently purchased a Remedial Deluxe+ massage chair, and we can't emphasize enough how smooth and hassle-free the entire process was, from our initial inquiry all the way to delivery. Our salesperson, Andrew, was incredibly supportive throughout the entire journey, guiding us right through to the purchase and organising the delivery. Once the… Read more · 1
chair arrived, we were amazed by its features, there’s truly more than we ever imagined! The Remedial Deluxe+ offers a variety of massage techniques, customizable settings, and even heat options, making it perfect for everyone in the family. From our kids to us, everyone is enticed by its comfort and functionality.
After just three days of using the chair, we’ve already noticed a significant difference in our aches and pains. It feels like having a personal masseuse at our disposal whenever we need it. The delivery was impressively fast; we ordered it on Friday, and it was in our home by Tuesday.
We highly recommend the Remedial Deluxe+ massage chair to anyone looking to enhance their relaxation and wellbeing. It’s been a fantastic addition to our home, and we look forward to many more soothing sessions!
Recent reviews
Delay in refunding deposit – I had to cancel my order with this company and requested a refund at their earliest opportunity. One week has passed [one day was a public holiday] and still no refund has been paid despite several emails from me requesting an urgent refund. Just wondering what it takes to get my refund back. I have no doubt the money is not sitting idly in… Read more
their account but making money for them on the overnight money markets. I'm pleased I didn't go ahead with the purchase given this low level of accountability for my funds.
While looking for a massage chair I called Masseuse Health Co. and spoke with Ash. Who put me onto the Remedial Deluxe+ Massage Chair. That I find works a treat when you pick the right auto massage to really loosen you up. Which in turn relieves pain and helps you get on with life and also sleep better. Thanks Masseuse Health Co. Regards Danny Show reply
I'm happy with my chair that arrived in time for Bathurst car races. I gave it a good workout over the 3 days watching TV in & out of my chair. I've experimented with many settings, but nearly always integrate Thai Massage as well. I like the low back stretch the best in that. The sales people were very helpful all the way through. I tested… Read more · 1
another brand 3 times, and was not happy with the pressure of the rollers being too hard. I then came 3 times to Masseuse and settled on the Deluxe Plus. I've had a couple of follow up calls from the staff checking if I'm happy with everything, and suggesting to get tuition on the phone. I plan on doing this. I have a friend who has had a chair for 2 years, reccomending them with the life time guarantee. I do Tai Chi & Rock & Roll dance each week, so I've added the chair to my health regime to keep me going into the future. I'm expecting many years of happy use.
The call covered all the features the chair holds.Was grateful to be talked through slowly there was a lot to take in.We are now trying to experiment with these features. Show reply
Thank you for guiding me through the intricacies of “driving” the Masseuse chair. I learned a lot, thank you for your patience again. I use the chair a few times a week, and you inspired me to learn how to find the settings that will suit me best. I didn’t want to bother you originally, but appreciate the chance to ask questions without any hassle. I found you helpful, patient, respectful - and generally nice. Show reply
The Remedial Deluxe chair has been a fantastic purchase! The customer service has been outstanding. I had an issue with the chair and customer service promptly followed up and send out a technician who quickly fixed the issue. The chair has been life changing for my husband and I. It has eased aches and pains and also leaves you feeling extremely relaxed. I have recommended the chair to so many people. Show reply
Find out how Masseuse Health Co. Remedial Deluxe+ Massage Chair compares to other Massage Chairs
Know better, choose better.
Couldn’t be happier with every detail , from purchase to delivery , after sales care and follow ups . The chair it’s self is unbelievable and my neighbours now spend a lot more time at my place Show details · 1
We bought this massage chair around 3 years ago for my wife who suffers with Fibromyalgia. I often have to go looking for her and find her fast asleep and totally relaxed in the chair . We have had no issues at all and the chair still works as it did from day one when it was delivered and set up by the team. ( upstairs too) All of our family love… Read more · 1
using the chair and it has made a massive difference to my wife’s tension/pain relief . I have no hesitation in giving the chair and the company a 5 star review and look forward to many more years relaxing !
My chair is amazing! I spoke to Ash at Massuese and we chatted about what I needed, she gave me a couple of options to go away and think about and then went over and above to make sure I had it for my birthday. The customer service is exemplary. I use my chair every night before bed and sometimes in the morning to kickstart the day if I have time. I am feeling less pain, I have more movement and I even feel like it has helped my balance. Show details · 1
Such a great massage chair! We’ve been using it every day since we got it and couldn’t be happier. The massages feel amazing and it’s perfect for unwinding after a long day. One of the best purchases we’ve made! Show reply
We are absolutely blown away by a wonderful chair, the company follow up to see how we are going on a number of occasions including a phone call from Yen who explained the chair workings to us very well and a snail mail thank you letter to us for purchasing a true Australian made product! Show details · 1
We purchased our Remedial Deluxe Chair a few years ago now, it still performs like new, looks stylish and does a great job giving a massage. The staff have always been super friendly and really helpful even after 3 plus years. I appreciate the follow up phone calls which aren’t to in ya face. Thanks to everyone great service! Show reply
The chair was delivered very quickly on the same week as purchase and was fully installed and ready to use. The chair has been fantastic for daily use to help manage lower back pain and tension through the shoulders and neck. The controls took a little time to learn how to use every feature but the instruction manual is thorough and easy to understand. Follow up support and communication has been excellent. Highly recommended Show details · 1
Very happy with the service, installation and personal phone conversation with setting up and using the massage chair. I do believe it has made a difference using it regularly as normally I would be booking in for bodywork after putting up with my aches & pain till I can't bare it anymore. I'm 62 active with horse riding and working - so do recommend it as helps with keeping the body going. Show reply
Lyn, we are terribly sorry you had a bad… Read more (+1 reply)