Great customer service
Wow. A customer service response that was actually true to its name. Prompt reply; human (not robotic) communication; friendly and apologetic; and a willingness to remedy the problem. Perfect customer service response. Thank you, Kay
What happened to one of my fave brands???
I was once a BIG fan of this brand… More recently I wish we hadn’t wasted our money, so disappointed in the very apparent drop in quality.
I was given a few dinner sets and related crockery in house warming gifts long ago in 2003 and I loved them, they were really well made, I still have an assortment of dishes, cups and bowls in constant use that are unchipped and very presentable almost 20 years later. Really good quality, robust for every day. Nothing is forever - the best ceramic won’t survive impact with kitchen tiles, so we lost a few ...over the years - but these come close! Those products, those days - 5 stars. I wish that was the review I was writing. Some 3 years ago when I saw them on sale, I thought I’d replace the dwindling dinner pieces and bought a couple of dinner sets, a slightly different looking style but still the White Basics range I like best. They stayed in the box for a couple of years as we didn’t need them, still had enough of the old ones. Cups, on the other hand, were in heavy use and had more breakages. The cheap Kmart/Target basic white coffee cup did the job (I like a specific size and shape), but when I found matching M&W tall cups in a department store on sale just last year I bought a dozen of those too. At the start of 2020, with some larger family events coming up, I opened the boxes and added the new sets to the crockery in my cupboards. I had also accumulated a few other products (most wanted) over gift occasions in the last 5 years… my kitchen looked like a walk-in ad for the brand. While it might have started that way, it turned into a working test kitchen that demonstrated this last few months the really disappointing, staggeringly poor quality of the products I had. This is how they performed less than a year out of the box (the crockery less than a month!) with normal handling and use - i.e. not being dropped on the kitchen tiles etc.
Excellent aftersales customer service
I had a small issue with a Maxwell and Williams 3 tier cake stand which we purchased as a gift. My email to customer services was responded to straight away, followed up with a few more emails for clarification. The parts that I required were dispatched the same day by post.
It was extremely easy to sort out my minor problem.
Maxwell and Williams service dept. was a delight to deal with.
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