Melbourne Fencing Experts

 Follow-up 4d · What was the cleanup process like after installation? The site was left reasonably tidy after the installation. I have no significant complaints about the cleanup process. Did the company provide a written warranty? The only warranty information provided was what was included on the original quote and invoice. While I could have attempted to pursue the matter through VCAT when the fence failed, that process is time-consuming and stressful. Unfortunately, many consumers are discouraged because of this, which is often what companies rely on when problems arise years later. How was the fence installation timeline? The installation was completed within a reasonable timeframe. The issue was never how quickly the fence was installed, but rather the quality of the workmanship and the shortcuts that appear to have been taken. After the fence failed, it became clear that critical structural elements were missing. The fence does not have support posts between each panel, which significantly reduces its strength and ability to withstand pressure over time. A second major issue is the way the sleepers were installed. The quote specified double H4 treated pine sleepers at the base to provide strength and retain the soil. Instead of using full sleepers and excavating the ground as required, the sleepers appear to have been cut down and installed as a shortcut. Had full sleepers been used as specified, there would have been substantially more strength and support at the base of the fence. If you simply need a basic fence installed on flat ground with no unusual site conditions, they may be able to complete the job just like many other fencing companies. However, my experience suggests that when additional structural requirements are needed, corners have been cut to save time and money while still charging for the work that was originally quoted. In my case, I paid for specific features that were intended to provide additional strength and soil retention, yet the finished product did not appear to reflect what was promised. Given the condition of the fence only four years later, I believe the shortcuts taken during construction contributed significantly to its failure. I appreciate that the company has received positive reviews from other customers since then, and I hope those customers have had a better experience than I did. My concern is that a fence can appear satisfactory when first installed, but the true test of workmanship is how it performs over time.