Melton Waves Leisure Centre

I’ve been swimming for 20 years and been to a lot of pools. This one is by far the worst. I’ve been back a few times to give it the benefit of the doubt, but the issues are persisting. There’s usually only one lane for laps swimmers, and multiple swimmers. There’s often children floating or playing in the lane, which you have to try and swim… Read more

around because the staff and parents never intervene. You can barely see a foot in front of you because the water is so murky. The lane Is so narrow, it’s almost impossible to pass slow swimmers. The showers are awful and rarely cleaned, often with black hair smeared on the walls and floor. It’s also the most expensive pools I’ve been to, and definitely not value for money. An appalling facility.

Inconsistent Teaching Approach at Bluefit Swimming School- Melton My 5-year-old has been attending this swimming school since 2023. While the facility itself is well-maintained and the curriculum appears structured, one major concern is the lack of consistency in instructors. Each class is taught by a different teacher, making it difficult for… Read more

children to build rapport and feel comfortable in their learning environment. With every new instructor, the teaching methods vary, and there is little to no continuity in understanding the child's progress, strengths, and areas that need improvement. This inconsistency can be frustrating for both students and parents, as young learners benefit greatly from a stable and familiar teaching approach.

Children thrive when they can form a connection with their instructor, gaining confidence in their abilities through consistent guidance. Unfortunately, the rotating teacher system at this school disrupts that process, making it challenging for kids to feel secure and motivated in their swimming lessons.

For a more effective learning experience, I hope the school re-evaluates its approach to instructor assignment, ensuring children receive steady, personalized support from a familiar teacher.

Enter at your own risks! – The centre it self: For the price not worth a candle. The centre condition beyond run down and outdated, dirty and big questions on OH&S competency. Oh, I dont forget their loyal "pets" there. The "pet walking" time is so unpredictable, it leave patrons the need to "baby sitted" while paid for the " facility" as well! Whenever " accident"… Read more

happened, they left their "pets" not to have their RIP in their after life for days or weeks. The general facility ( including chairs and tables) its either dirty or dirtier! Even the "young staff" there seem adapting the centre looks and appearance!

The aquatic facility: Be extra gentle in using or touching anything in the facility, its either broken or end up broken, and never going to get it back again! Might be part of the national treasure as they never attempt to fix it!

The chlorine smell that left your nose itching are beyond addictive as it needed to blanket the poor water quality and hygiene there. The "spa" is really works, as the amount of dead skins and hairs remaining in there!

The 50m " apparently is on renovation" perfect timing and convenient!

Don't reminded me the amount of " brown alerts" or any other rainbow alerts happening there! Although the amount been reducing recently, either for the reason below, or the caused too embarrassed to comeback.

The party facility: Had twice a chance to be in a birthday party a while back, the same young (seem to be asian) bloke hosted. He was really good, knowledgeable, responsible and care, but unfortunately the "power trip" centre manager and "power trip" duty manager [Name Removed] then seem to prefer the staff that have the same appearance as the centre. Haven't see the young bloke ever since! Must be fed-up been treated like a dirt, and move on. Good on ya!

The Bluefit swim school: The concept of bluefit swim school it self are great and very little flawless, IF been run properly and no "politics" involvement.

There is no consistency in teaching the swim techniques, each week different swim instructors with different standard, and there is no communication between these swim instructors.

Unfortunately, under the tester/duty manager/ pool deck management aka "the screaming snob young so call coach" [Name Removed] - even if your children are excelling BUT you are not part of the swim club, or somehow tick his ego off, or not part of his "friendly" circle, forget about your children able to move-up,be given an equal opportunity to reach their potential. You have to be either [Content Removed] to him badly and put his ego as high as the sky or part of the swim club if you want your children to just move-up, and given an equal opportunity.

Any sports - should never involved corruption nor politics in anykind of way, unfortunately these newly gown up youngster that is on "power trip" turn it into a circuit and jokes especially for the swim club it self.

The swim club it self suppose to be run by volunteers that is part of the community and for the community, but unfortunately its been the jokes not just the town and for these new young adult that on their new profound power trip for their new circuit field!

Overheard a few times the "club adults" bitching about the not so excelling swimmers there! Shouldn't as a sport club - promoting friendliness, sportsman spirit, and no involvement anykind of politics?

Understanding the swim club struggles to keep their member numbers, because of the jump number of Melton new demographics as swimming is not part of these new demographic target priorities, but playing dirty politics using under-age children as target are beyond shocking, discouraging and traumatising not only for the children, but also the parents that pay premium for the lesson but got the "nonsense" treatment from people like "[Name Removed]"!

Yes! A few of us have give a very "gentle" (the "now" teaching children prefer method) reminder, suggestion, and soft nudge regarding the matter, unfortunately these new youngster that on their power trip think its hurting their ego and become an excuse for them to exercise their " power trip" to the max to these innocent children.

Understanding [Name Removed] might have move on (hopefully for good) to his "new" politics field, target and victims, but the damages is beyond the old bloke gentleman that not only pour his heart and soul, and dedicated him self to the sport to fix these "politically" children!

But, at least the bluefit swim school and the swim club realise the eccentric loud woman "[Name Removed]" that not just rude but also on power trip beyond badly treatment to children during their squad training, and finally say "NO" to continued her employment contract!

Love swimming here every day – I’m a new aquatic member and I’ve just started swimming (if you can call it that at the moment!), most mornings for about 5 weeks, after years of no exercise. The staff whenever I’ve called to ask questions were super friendly and helpful, the staff in person are upbeat and enthusiastic even at 5am! The lifeguards and other users of the pools in… Read more

the morning are friendly and supportive and always up to say hi or up for a quick chat. I love the environment. Special thanks to the lifeguard Courtney who was really awesome on my first visit (and every other visit) as I was worried I might not be able to get out after not having been in a pool for 30 years. The gentle stairs in and out are great! As are the dedicated slow and social lanes for those just starting out. The pools are super clean and the change rooms are always fresh and clean. It really makes you want to go every morning. I’m loving it! The spa and hydrotherapy pool are great on the muscles too after a long hard swim. I can’t wait until I’m fitter so I can take their DanceFit, Zumba, Body Balance & the rest classes!

Fantastic Kids Parties – I had my sons birthday party at Melton Waves Swimming Pool. 23 kids plus parents. They were well organised. There was plenty of food. The activities were great. Inflatable activity course, cargo net, and a swinging rope. Proffessional staff. A fantastic party. Highly recommended. 5 stars. Great day out for family and friends. Clean, safe, program was great for the kids. none.

Kids love it! – I had my daughters birthday at Melton Waves and she had the best time, all the kids had a fantastic time and the Party Host Marita went above and beyond to make everything run smoothly. I will definately be coming back and will be letting my friends know about these parties. Thank you. Party, Waves, Party Host.

Unable to cancel swimming lessons – I have been trying to cancel swimming lessons for almost a whole term and am still getting charge fortnightly payments. Do not sign up for these or you will be out of pocket hundreds of dollars before you can actually get them cancelled

Unprofessional staff member in gym – Very unprofessional staff member in the gym. My teenager who is 17 with a disability has a carer with him most times. Twice now he has had issues once on his own where the staff member questioned my son's age and despite my son stating he is 17 the staff member proceeded to state he looked 12. This time my son's carer was told his at no point to… Read more

touch any equipment he is only to supervise. My son has a companion card and is entitled to a care for support. My son is visual and follows instruction visually but was denied this. My son feels uncomfortable going to the facilities now.

Bad Service and dirty environment – The staff are rude and rasis.The environment is Dirty.Poor management made the staff keep asking member client repay,The staff only say hello to the White with eye contact .Pretending not to see the other colour when they walk past members.

Disgraceful, can’t leave minus 5 – We were baby sitting our 7 yo granddaughter on Friday the 29/07/22 and decided to drive 45 mins one way to the wave pool. Was there from 11.30 am to 3pm, only after asking on on two occasions when will the wave be turned on, that the wave was turned on and then begrudgingly. Even then had to wait 20ms before the wave was turned on, the lifeguard… Read more

had to continually check via radio when some one would come out. Excuse short staffed: then what were the 3 blokes sitting in the lunch room doing? Also 1 life guard on duty, poor bugger must have covered 15 km walking around all the pools trying to keep an eye on everyone including the steam room, he looked exhausted, this is putting patrons lives at risk. I will be contacting work safe on this matter! Rude staff, except for lifeguard he was great.

Horrible Service – My son almost drowned on his very first swim lesson. Tutor did not explain any thing to my son, left him on corner of platform, he slipped in and no one there observing the young kids. Not even a sorry from tutor. Was advised center manager is going to call me Monday, still no response from him on Tuesday afternoon.

Won’t be coming back – Brought my son here to see the waves. Was here for 2 hours and no waves. The pool was dirty, multiple cockroaches, earwigs and other bugs floating in the water, both dead and alive. Definitely won’t be making the hour trip to come here again.

Swimming Lessons – Poor management and organization of the centre. My child has been with the centre for 4 years and has only recently been promoted to the next level. Often there is a shortage of staff and will have to combine classes (approx 10 kids in one class). Staff are very unprofessional, unsupportive and unhelpful.

Boring, outdated & overpriced – Came here in peak summer season, school holidays. Cost $70 entry for 3 adults, 3 kids. Canteen wasn’t open so had to make a trip to McDonald’s. Was there 3 hours (until close) and the “waves” never happened. Kept asking when it was going to go off and they kept saying “soon”. The toddler pool was closed due to over chlorine. 1 outdoor pool was closed. There was no activities/ entertainment for school holidays. Won’t be coming back.

Direct Debit Scam – These guys set you up to be over charged. They dont make it clear that one needs to provide written notice in person 30 days in advance. And unless you keep a record of your cancellation request, they will refute you ever cancelled and keep charging your account. I have to lodge multiple transaction disputes with my bank to get them off my bank.… Read more

What a scam.

The pool is beautiful, staff are nice, location is great but the financial admin is a scamster.

Swim school – Pathetic place! Unorganised ! Swimming teachers doesn't know how many kids are in one class . No value for words. Will never return. Getting rid of students after enrolments because they don't have swim teachers Breaking the hope of the family ..

Sunny holiday & no Outdoor Pool access – Its a holiday, beautiful and sunny and the outdoor pool is shut again. You cant even go outside. The not nice customer service person acted rude about it. All I wanted to do was sit outside and read book to have a break on rare holiday day off.

Care factor - Zero – Get up early to go swimming but the pool is closed due to no chlorine! no answer as to when this will be rectified. The lanes dividers aren't monitored so they are loose and makes it impossible to have two ppl in a lane in peak time! No one seems to want to go above and beyond Useless place

Melton Waves - Worst customer service ever! – We signed up online for full access membership two months ago, they were quick to take our money but upon arrival at reception the first time, Rachel “the manager” whinged that my partner’s family name is foreign and too long! What a start! Then she was consistently rude and dismissive, almost interrogative when talking to us... we were shocked… Read more

to find out that she was the manager! What a great role model for the rest of her team.

We have since called 5-6 times to request a cancellation of our membership and filled a cancellation form online and yet we are still being charged every week for a service we don’t want or use!

When we call to follow up, Rachel “the manager” is again rude on the phone and denies ever receiving our request to cancel! We feel like we were scammed for $250 so far and counting...

What a shame that Melton Council would give such a great facility to these people to run it into the ground...

Disappointed with the service – I applied for Melton waves swim classes for my children and confirmed a swim assessment only to arrive there to find out no one was available to conduct the assessment. The manager on duty asked me to call again on another day to book for another appointment. Poor management, disorganised and really bad customer service. The price one would pay to take a cheaper option I guess.

Rude customer service & extremely unkempt! – Unfortunately I thought this would be a fun morning out for my children and their friends. It was a complete waste of money and time (& who knows what germs they caught between it all!). Firstly I was told on the phone the wave pool opens at 9am on Sundays. After arriving at 9:30am not only was a large section of the pool roped off for swimming… Read more

lessons, the waves only started close to 12pm. The outside pool is unkempt and full of bird faeces. The customer service lady in the canteen was extremely rude (to adults and little children) & very uninterested in actually serving customers. I finally packed our bags and left when the very intense smell of vomit started to drift through the centre, ewww! Will NEVER return.

Bad customer service, short of staff and not organised at all! – 1. The lady answers the phone is rude. 2. Whole place is unorganised- my son is beginner but put him in a class with three other kids who already learned how to swim for 3-6month! 3. Made a complain about inappropriate level, does not get any solution!

Disgusting – this place has got to be the worst place and service i have ever experienced. The most rudest people i think i’ve ever come across, not gonna tell the whole story but the stuff that me and my daughter had to go through was an absolute disgrace. Let’s just say my 8 year old daughter was body shamed... yes you heard right BODY SHAMED. my kids loved it here until this had to happen, so disappointing!

Administration of resources, allocation of lines for water exercise and swimming club, spa signs – 1)The Swimming squad are using the lines close to the spa for more than four hours, in the lines in the other side is the water exercise class, only two middle lines for paying customers on peak hour, THE SWIMMING CLUB IS DOING AN AMAZING JOB, good to see kids exercising, but they can not have priority over paying customers over the use of the… Read more

facilities.

2)The signs for the spa are too small, "NO UNDER 14 y.o. ALLOWED" and "SHOWER BEFORE USE" , needs to be larger (better not mention why). we use this facilities two or three times a week, if this issues do not get corrected, unfortunately we will stop the trip to the swimming pool from Caroline Springs, (swimming pools in Sunshine, Ascot Vale and St. Albans are also good options ). Thanks, George.

Expensive and short opening times for outdoor pool – The entry fee is double that of Northcote pool whose outdoor pool stays open for more months of the year. At over $13 a swim, families cannot afford to come here regularly, even with season discounts.

Not happy – So the family decided to go spend the day at the pool it turned out to be a good day up until we were trying to round up the kids to leave we had about 10 kids with us. And my daughter decided to swim out a little further then she is allowed to and was in the deeper end drowning right under the nose of not one but two life guards who were to busy… Read more

talking instead of doing their job if it was not for my sister who swam out to get my daughter it could have turned out really bad. So be careful with the guards the prefer to talk like old lady's then do what they hrt paid to do

Not going back – They say they updated the heaters for the water been there 3 times in June July and pool was so cold i left after i walk in to the freezing pool.

Very unhappy – Very poor customer service, front desk very rude and unhelpful. little kids in the spa, spa no working properly and the answer is that they are waiting for spare parts, we are in 2017 that's unacceptable. No one shower before using the spa, full footy team come after training and no one showered before using the spa. The spa is faulty, the water… Read more

fountain and the showers are not there anymore, very dirty portables showers and toilets, but they still charging full entry fee. Filthy and bordering into a healthy hazard, very unlikely to be back there with the family anytime soon unless the customer service and the issues are corrected.

Extremely outdated. Poor unhealthy facilities poorly managed with inexperienced staff or staff that – Old out dated centre. 28 years and not even up dated. Why don't the council put money into the centre with approx 18 million dollars sitting in council coffers. Have a look at other councils and there facilities. 50m pools for clubs to train in. Clean healthy facilities for the general public to use. Absolutely 3rd world facilities. Wouldn't… Read more

recommend for anybody to waste there money at such a filthy place. No HSR in place. Appallingly run. Belgravia can't organise a blah blah bla. Council don't give a stuff about anybody except there own purses.

Not much acctivity for lil toddlers o – Went to the melton pool today been many years took grand daughter she is 4yrs old the tiny toddler pool not much activity for her and the shallow pool near by had sand in the bottom so. Said don't go there,we spent time in wave pool and it only last for about 5 /10 mins change room showers tiles , mold black on the grout seating in there not clean… Read more

,wanted something hot for lunch arrived 12.15 no hot food we left before 3pm no hot food .i do get it was not busy but lil one was hungry.should have had a sign saying no hot food due to what ever.

Very Dirty with nothing exciting – We went few weeks ago and the pool water was really filthy with bandages and dirt floating in the water. The residents are mainly very old people who seem to spit in the water. Not worth it.

disrespectful and racist lady – We went at Melton Waves just now with my son with autism. There's this lady on duty named Jo who is rude and no respect with disabled child. I told her to lower her voice about our queries and she would listen . I told her that it might scare my son and wouldn't listen until the manage Came and decided to give us a good price and she wasn't… Read more

happy and called someone on the phone and let the queue get longer with unhappy customers waiting including myself so I left and dealt with my unhappy son and. Grandson. This lady shouldn't work on customer service. We felt so discrimated and diapreapected. Pls.do something about this.

Cold hydrotherapy pool – Went today and hydrotherapy pool was not a good temperature. Felt quite cold. Spa was cold also and jets are mainly in the bums not the back. Saw heaps of floating dirt on the bottom of the hydrotherapy pool. Kids screaming everywhere doesn't make it pleasant either however I know this isn't the establishments fault. Another time we went the… Read more

change room had poo chunks on the seat and it stunk the whole area out, was dry reaching.

Toilets are always wet seat and floor.

We used to enjoy going just to be in the hydrotherapy pool to relieve some joint pain in the hot water but after today being so cold we won't be back for a while felt a bit ripped off maybe they are trying to cut their electricity costs down.

dirty pool water – I started the water aerobics to lose weight with my friend. Whilst we both loved the class the water was so dirty, floaties everywhere in the water. Each time we went to class it was clear it hadn't been cleaned/filtered. I would love to come back to daily water aerobics but can't unless I know the pool is now clean.

Pretty average – they hardly turn on the wave machine at all It runs for 5-10mins every hour I don't understand it and that leaves a pretty average indoor pool.