Agree with some the feedback below. We have two dc fans spent $300 each plus installed by the licenced electrician. None of these are working as per the speed they rated for. I have tried contacting the Mercator but no response. not sure what should I do. Thanks
Purchased in August 2020 for A$300.00.
Quiet & distribute air nicely throughout room
I like these fans. After installing 1st in large lounge room where it does great job moving air throughout the room (not just a down blast directly below the blades) I bought another for bedroom where it's perfect. Whisper quiet & gentle breeze. I'd buy more.
Purchased in November 2019 for A$240.00.
It's called a fan, but it doesn't blow air.....
This fan is so slow.....it really struggles to blow a decent amount of air. When I buy a fan, I'm expecting it to have enough strength to blow a piece of paper off the table, but this one would struggle. The crazy thing is....there are 6 speed settings. I can physically keep my eye on the blades when they're at top speed!
Don't buy if you want to cool yourself. Maybe they're good for 'moving air'....but a bit much to call this product a 'fan'. They claim it uses 70% less power. That's because it only blows 10% of the air a normal fan does!
Purchased in November 2019 for A$280.00.
Works perfect with 5 metre high ceiling
Pretty happy with the fan it doesn't spin that fast but has a high air output with the design.
With the seabreeze technology sometimes you think it's actually a window open with a breeze rather than the fan spinning
Purchased in November 2017.
Eagle dose not soar above us!
Whilst the fan was installed by a licenced electrician 2 1/2 weeks ago (Mid January 2019) we still have not had a turn of a blade. The fan looks fabulous but blows no air yet.
First we were advised that the remote was faulty we waited for over two weeks to get a new RC to find that did not work.... our sparky came back to fit a new isolation switch so we wait for Mercator's warranty dept to do something.
I should say we rang on the day of installation and spoke with customer care, we did what that person suggested to no avail and rang back it...
Purchased in February 2018 at CNW Port Macquarie for A$330.00.
Bought our fans about 12 months ago for the family room. We've had no problems to speak of and they are very quiet. We use them in conjunction with the air conditioning to push cool air through the house. The modern design looks good and they are quite a bit closer to the ceiling .
- Verified purchase
Best fan ever
I purchased two of these fans. They are whisper quiet and perfectly balanced. My lounge and bedroom has 12 ft high ceilings but these fans move the air around with ease. The light is reasonably bright but dims down nicely as required. I don’t like the sea breeze function so much because I don’t like the air speed changing, but I see many other people really like the sea breeze....no big deal though. I highly recommend this fan and plan to install a few more in other bedrooms. Oh, and I got a great deal at CeilingFansDirect too, and they were very knowledgeable and friendly when I was in the phone to them when I had a few questions before I made my purchase.
I'm surprised by the negative reviews
My electrician recommended this brand and model because it's economical to run and functionally good. The fan is extremely quiet, and it definitely runs very fast on top speed. I also like the 'sea breeze' option, where the speed alternates. I'm only disappointed that I didn't think my colour choice through before purchasing two fans, because it's occurred to me that white plastics eventually turn yellow. Perhaps these blades won't go that way, but the stainless steel/grey option might have been a better choice for me. My only gripe is that the housing could have been better designed to hide the screws, otherwise the fan is pretty stylish.
- Verified purchase
Don't Do It!!! Mercator very difficult to Deal with.
We purchased 3 Eagle 1400 DC Ceiling Fans. One has been faulty from the start, turning off when it wants to. The fans don't go very fast. I'm in Darwin and am interested in seeing how effective they are in the wet season when the weather is disgusting. Mercator have been extremely difficult to deal with and would prefer to pay for a technician to come up from Melbourne to check the fan than just replace it. The fans were installed by a licenced electrician, they were replacement fans and isolation switches were installed. I'm glad we decided to trial the fans before installing them in every room of the house. We will be checking out other brands of DC fans. Our biggest complaint is the difficulty dealing with Mercator.
Excellent fan, extreamely quiet & great air flow!
We purchased seven of these fans, that were installed in our new home during it's construction. We had them installed in each of the four bedrooms, the two lounge rooms and in the alfresco area. Each fan has an isolation switch installed. We are very happy with them because they are extremely quiet during operation at all speeds, and the air flow they generate is perfect for us in both the summer and winter mode. They are easy to clean - I wipe the blades regularly with a microfiber cloth. They look great and our visitors almost always comment ...on their stylish appearance. We had two of the eight fans replaced without any issue by the manufacturer. Despite troubleshooting one fan simply would not work. The second fan worked but the LED light would flicker. The manufacturer sent out an electrician, and both fans were replaced promptly and all issues were resolved quickly. Another fan started to make a loud knocking noise that I resolved by applying a very small amount of the lubricant WD40. As mentioned by others, these fans do have quirks associated with newer technologies, but this can easily be overcome by reading the user manual and understanding how the fan works. Verdict: I love these fans, and I would definitely purchase them again, and recommend them to other people. Works exactly as advertised. Very impressed with Mercator who delivered us with great customer service and product support.
Recently purchased a Mercator 1400 DC fan to replace a useless 5 blade Brilliant Arctic Ceiling Fan. The room in question is 4m x 5.5m and this fan absolutely kills it and it is only set on three. The previous fan had to be set on high to even feel any air movement and then the neighbors would be complaining because my TV would have to be so loud to hear over the jet above my head.
The Mercator also has a "sea breeze" function where the fan speed will vary from high speed to low speed continually which I find a very impressive function.
If you want a fan that works and have a room similar size I highly recommend this one
- Verified purchase
Quality product - but it has quirks - REBOOT!
Two Mercator Eagle with LED lights were installed and pleased with their performance in a Darwin NT home. Fans are quiet, develop enough air movement, and the blades are plastic and will not suffer the corrosion seen on s/steel or aluminium blades. Note these fans are controlled by a remote and there is no wall controller/switch used.
Fans replaced two 316 stainless steel fans that were 10 years old and were slowly fading in speed (316 is a code for marine grade stainless steel). Extremely pleased with Eagle 1400DC because the fans move air...without producing a gale. If you want a fan to produce a gale, purchase a "high velocity ceiling fan" - see your electrical wholesaler. Reading reviews, reports were noted where the fan "forgets itself", becomes "dead", and requires rebooting. The reviewer's advice was to trip the circuit breaker. The original wall fan control for the old fans were replaced with a simple switch, and, consequently, if the fan "forgets itself" or becomes "dead", the power is tripped, and then the fan responds to the remote. I have had this experience a few times. Clearly, in the reviews for this fan there are complaints that the fan has "stopped working" or is "dead". A simple reboot by shutting off power will cause the fan controller to reboot on re-powering and it should operate. If this action fails then there is a problem with the fan - call your electrician. ADVICE: When installing Mercator Eagle 1400DC fans ensure that there is a wall power switch. Otherwise, keep your shoes on to visit power box! Rebooting products to cause their control systems to re-start is very common with today's digitally controlled products. My 4WD requires it "system" to be rebooted, and one has to disconnect the battery leads, ground leads to car body, and re-connect.....and it is happy for another 12 -18 months. How many times has one rebooted their computer to sort issues?
This fan is useless
We purchased this fan because it promised great air flow, what a load of rubbish, it had very poor air flow, the sea breeze setting is a joke, this fan won’t keep you cool as you can barely feel it!!!, the speed 1 to 5 are all the same, with speed 6 being only a bit faster. We have had to bring in the old pedistool fan on the warmer nights just to feel some breeze, which is very annoying because the reason for getting a ceiling fan in the first place was to get rid of the floor fan to create more space. Very disappointed and peeved off.
- Verified purchase
So far very very happy.
It has only been one week since the fan has been installed by a qualified electrician and at this stage, it is performing great.
I ran it for around 1 hour after installation from advice given by the electrician to bed it in. This fan is installed in our family room and it certainly gives great air circulation and is very quiet. I am very impressed with the Sea Breeze function and use this function most of the time. On reading some of the reviews complaining about poor airflow as mentioned by another reviewer maybe they have had it set on winte...
Purchased in January 2018 for A$200.00.
I bought three Mercator Lilly fans, very similar to the Eagle fan. Fans were installed by a qualified electrician and after about one week's work on some hot nights, they all died. Tried the usual new batteries and to re-code the remotes, nothing worked. Was offered by their friendly staff warranty on all fans, but why would I shoot myself in the foot twice. Garbage.
No Airflow? Fan could be spinning in the wrong direction.
I am a sparkie who has installed several of these ceiling fans. I was quite impressed with their performance so I was surprised to see some poor reviews on this site. Those people who commented on the poor airflow got me wondering whether they have the fans set for winter operation, where airflow is directed towards the ceiling. This may not seem particularly obvious to some (some may not even be aware that this is an option) as the control button for this is tucked away in the battery compartment. The idea of this is to stop it being pressed accidentally.
It would be a good idea to give this button a try if you haven't already. Could be the quick solution to your problem.
Purchased this fan for our pergola using an extension tube.Sad to say that even on the max setting (6)you can hardly feel any air movement.Forget setting 1,2,3 or 4.The fan just does not rev hard enough to create a breeze.
Interesting to note the claimed flow rate of 12000 cubic feet is rated per hour.Other fans are rated per minute .This equates to 200 cfpm.Any way the fan now resides in a small bedroom where it is just acceptable.One star for looks and one star for the light.
- Verified purchase
Best fan ever
Extremely quiet, beautifully balanced, fantastic airflow without feeling like you are taking off in a jet plane, have tried many fans over the years but this one has to be the best for a bedroom area
Just gives you a nice gentle breeze while trying to have a peaceful sleep, plenty of speed options as well
Mercator Eagle Ceiling fans
We bought four of these Mercator Eagle fans. Terribly slow and no airflow at all. When contacted the Mercator, they sent an electrician and he commented that airflow is poor and also added that they will send an expert to fix it. But after 5 days, the response was " our electrician told that the fans are working the way they are supposed to be". Disheartening response. Thinking of taking this further.. Mercator should be bold enough to advertise that their fans are very slow.
- Verified purchase
Stylish, quiet and does the job
After extensive research, I have settled on this model due to the value (cheaper than other DC fan) and its style + many good customer reviews on other website (purchased from www.golights.com.au).
I was replacing my old style AC fan which I think was over 20+ years old and I am very amazed by the quietness, its looks and the air flow.
Those people who are after strong breeze might feel the speed is not fast enough but that is not the case for me.
I just got it installed and as of now I am very happy with my choice. I can see that th...e fan starts a bit slow as mentioned by other reviewers but I think that is because of its low energy consumption so that doesn't bother me as long as it does the job. I think it gives better air flow than my previous AC fan so I am very content so far. I guess I need to see next a year or two if it continues to do its job.
Questions & Answers
reversing cycle for winter
It does the button for it is actually on the remote controller on the back need to take the little battery cover off
Thank you Thomas, did that several times, just confused as to whether it’s the red button or the wave button? Perhaps turning off at the wall first?
Was on the verge of buying an Eagle 56'' fan but there seems such a mixed response here! Not sure if i should take the gamble on this fan. I am wondering if the issue is because it is being operated by a remote. Does an isolating switch come with the package? I am still running Martec fans for over 25 years.....might stick with that brand.
There is no isolating switch supplied with these fans but that doesn’t matter. You only need an isolating switch when you need to synch your remote control with the receiver on the fan, but it’s very likely that you’ll never need to perform that operation. The fan remote control unit already comes pre synched so the remote works straight away without the need for synching. The fan operates directly from the remote control without the need for a wall mounted isolation switch. The remote control unit operates just fine...definitely no issues there.
However, in the remote chance you need to resynch the remote sometime in the future you can do this without a wall mounted isolation switch. All you do is to ask the electrician installing which circuit the fan(s) are operating on and mark that on the relevant circuit breaker(s)in your meter box. All you need to do is flip the breaker and that achieves exactly the same function as a wall mounted isolation switch.
I purchased two of these fans a few weeks ago and couldn’t be happier with them. They are whisper quiet and move lots of air on the higher speeds. They have been a lifesaver with the heatwave we have been experiencing over the last couple of weeks. I’ll probably purchase a few more of these fans for other bedrooms in my house. I recommend these fans and the Martec brand in general.
My electrician used the wall mounted power switch previously installed for my old fans as an isolation switch.
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