Microsoft Surface Book

Run away from this product - Huge waste of money – It's been 6 years since I bought this product. It worked well till the start of year 6 and suddenly the tablet is overheating; bubbles/circles are appearing on the display; loss of control of the mouse which disappears; the computer opens files randomly and things get bigger on the screen and it all takes on a life of its own. I bought the top of… Read more

the line product expecting it to last 10 years till i needed to buy a new one. Not a hope of that. Avoid the surfacebook pro. I have since heard that microsoft stuffed up and put all the electronics into the tablet which overheat and melt inside causing these issues. I am extremly annoyed by this.

Useless for humans to use – Stay away from Microsoft if you want to get locked out if everything, want to connect devices, and want to use the simple things. Who they have in mind when they develop these things makes the mind boggle Show details

The machine ok charging power packs are faulty and they know it – I bought two of these one the base for myself the other a higher spec for my wife with pen and Dial. Total spend around $6500 Aus dollars. Two or three days after warranty both charger packs stopped working within a day of each other. I work in retail and spoke to the staff in electrical stores who said they have loads of people coming in with… Read more

faulty power packs for Surface books. So clearly a problem with the product. Due to the current problems covid I did not have a chance to contact Microsoft for a week. At first they said too bad outside warranty then we can give a slightly cheaper price on one power pack then after refusing they offered one replacement. I have two computers not one. Then just a wall of nothingness. Go away its outside warranty etc. I have four old 10 to 14 year old laptops at home which all function with original power adapters. Never buy from Microsoft the product is obviously at fault but they have my money so now I can just shut up and go away. There is absolutely NO chance that I would eved buy anything from them again. I know they dont give a stuff about one customer so don't expect anything from them by way of doing the right thing. Just another example of over promise under deliver and design to fail product. Shameless company with zero care for customers once they have fleeced you.

I love this computer!!! – I love this computer! When I first got it, I opened it up, and then plugged in its extremely easy to use charger, then waited for about 20 minutes for it to get a reasonable charge, and finally started playing around with the pen. That pen was on of the coolest things that I have ever seen. It has 2 sides: a writing and erasing side. The eraser… Read more

doubles as a button that you can bind to different tasks to quickly pull up whatever you want to do. Whether you’re an artist, designer, or just taking notes on your screen, the Surface pen is extremely useful. Now onto the computer itself. It runs on Windows 10, but you can change that if you want to, and it contains 2 batteries. There’s one battery in the keyboard section, and one battery in screen section, and if you’re using just the screen for a tablet, you can put it on backwards to have a stand, and draw charge from the keyboard’s battery. It has plenty of storage to last a casual user for a while, but can easily have its storage expanded by inserting an SD card. The processing is fairly good for a laptop, but is going to be a burden if you run a graphics-intensive game or app. It has 2 USB ports, so you can use a flash drive and a keyboard/mouse, or whatever you want to do. It does require the Surface Mini DisplayPort to HDMI 2.0 Adapter to display the screen on an HDMI monitor though.

BEST laptop / tablet hybrid out on market – Sure its a premium price you pay; but with this premium price you get quality from the outset. Pros: - the 3:2 screen aspect ratio is awesome for work and study (which is my main use). - Great trackpad and keyboard. Reliable and good depth. Only annoying thing is the 'Fn' is used to toggle the F1 to F12 keys with Home, End, PgUp and PDn. This… Read more

is annoying.

- the gap with the hinge is not an issue for me

- Pen is the best i've used

- Tablet feature is great - I bring the tablet to Uni / Work and use it standalone. Its great for taking notes and not having to carry everything. It would be great to have a smaller portable keyboard (maybe a blue tooth one?)

Cons:

- power cord is not really long enough

- screen is still a bit top heavy

- very expensive - I know I've mentioned the quality of machine but this IS VERY EXPENSIVE

- Forget about finding a case for the 15inch. I've looked forever and have not found a good case / bag for this beast.

Couldn't be more happier with my purchase – although this laptop is on the pricey it is worth every cent. the system and features of the laptop is amazing and i was not disappointed at all. also the battery life is amazing and i would rate it in my top three laptops that have long lasting battery life. moreover, this beautiful design of technology also looks great and the facial recognition… Read more

is nice and also the powered mechanics behind the detachable screen makes it more easy and durable. i would recommend this to anyone who wants a laptop that performs well and is wiling to spend some money. i am glad for this purchase.

Best Device Ever Made – Simply stunning piece of technological design. The fulcrum hinge is brilliant, and the powered mechanics behind the detachable screen make it easy and durable. Complete metal body makes it a little heavy, but it is the feel of quality. Backlight keyboard and glass trackpad are very nice luxuries. Speakers are surprisingly great.  Show details

Good Laptop – The facial regonition is super great, the charge it runs on is great too. The material which surrounds the keyboard however does get dirty so you must be careful with it and make sure to clean it regularly otherwise it will form permanent stains. Other than that, its a good laptop overall :)  Show details

Not bad – Bought beginning of this year for work purposes. It is quite pricey however, the design, durability, and amount of things you can do on it is impressive. Down sides include expensive, and not for gaming. Other than that, for work and business purposes, it's pretty good and flexible as you can write on screen like a wacom, and also rotate the… Read more

screen, detach for doing different things etc. Overall, not bad if used for work. Gaming and using adobe programs won't run as well.

Awesome laptop with great specs, great hardware and awesome OS & battery! – This laptop is fantastic. Runs Windows 10, is super fast and despite the power it packs, the battery life is phenomenal. I find mine gives me 13 - 14 hours between charges and thats despite powering a high res screen, powerful processors etc and latest OS. I had a great Lenovo Yoga prior to this and loved it, but this Surface laptop is definitely a notch above.  Show details

This model is very good – I bought Surface book with performance base. It was hot in the screen and the back during installing the updates. It works very well even running several visual studio instances and Lightwave 3D model program. The battery life is very good up to 15 hours with the base plugged. However, it does not work correctly for the face identification. Sometimes it cannot unlock when I just get up in the morning.  Show details

Not a fan – Bought the surface book and to be honest, was not impressed. Went from an apple macbook and these machines were a little flimsy, bespoke and not that easy to use. Overall, I would never replace a fleet of computers with this device but would only use them in a bespoke manner for users who would like to use this product.  Show details

Surfacebook2 – Wonderful machine, best laptop buy ever. Had a slight issues with detachable screen however got it replaced at no extract cost also the warranty on the new one started from the date of exchange. Screen has got amazing resolution, I also purchased pen and arch mouse with it they both are a good combination for this product. Heavy in comparison to… Read more

few other products available in market, however comes with win10 loaded, and inbuilt antivirus.

Good machine if you work in digital stream, as your screen becomes a very important factor in color choices for websites and catalogues. It is expensive, not sure if it is worth the price will find out over time.

It's OK – I bought the surface book after hearing all the things about it, and decided not to buy another laptop to replace the old one. But I wish I bought the laptop instead. It's not the easiest to use and I found it a lot less pleasant to type on its keyboard.....it may just be me, but I am not totally satisfied with it.  Show details

worst laptop ever had – purchased brand new surface book, within 2 months got issues with the battery. Microsoft replaced faulty unit with refurbished one. what a nightmare, replacement unit delivered with fault. I have reported and explain the situation. however it has been more than 8 months now. problem remain unsolved and I have lost $2700, product is not reliable, not worth for the price tag and finally product backed up with terrible customer support  Show details

This is amazing! – I love my surface pro! It is amazing! Perfect weight and size for all type of use. If performance was boosted this would be perfect for business. I currently use this for study. This is perfect to travel with and has never let me down so far. Microsoft is always a pleasure to deal with  Show details

Beautiful Computer, but hard to depend on – I have owned the Surface Book Performance Base (i7, 8gb RAM, 2gb dedicated GTX 965m graphics) for about a year now. I think this computer is one of the best designed machines I've ever used. However, I am reluctant to recommend them- if you get a good one, I reckon you'll be very happy. Firstly, the pro's: 1) The display has wonderful black… Read more

levels, colour and contract, and the display gets very bright.

2) The touchscreen is convenient, and the pen works well.

3) The performance is generally good for moderate use.

4) The keyboard is really nice to type on, and the trackpad is the best Windows trackpad I've used- though not quite as good as my old MacBook for consistency.

5) The front facing speakers are great- not much bass, but clear and useful.

The negatives:

1) The big one- after about 1 year exactly, i had a hairline crack appear in the top part of the screen, stretching from the camera to the right side of the machine. The machine has not been dropped once since purchase and has been carefully treated. I believe the screen has cracked due to the strength of the magnets that keep the tablet closed, and over time the stress on the glass might have caused it to fracture. I will be taking it into Microsoft Store this week to see what they can do.

2) The machine has a few driver issues. When I first purchased the machine, the battery in the keyboard drained before the tablet component, but now they both discharge together which isn't normal, even when the machine is idling and fully charged.

3) The keyboard and tablet don't always talk to each other properly- depending on how you wake up the machine during sleep, sometimes the keyboard and trackpad don't work and you have to restart the computer.

Overall, it's a nice computer that I really enjoy when it's working, but the crack in the screen is really not acceptable to me, and I think if you choose to buy one then be very gentle- possibly put a cloth/pad between the screen and keyboard to reduce pressure on the glass.

I wouldn't buy another one until they fix these little problems.

Excellent and reliable. Just perfect – Got this on a 20% discount thru microsoft ebay. Battery lasts for 12+ hours on continuous use and more than 2 days on intermittent use. Very stylish and it has a perfect screen. not the lightest ultrabook but still is very portable at around 1.5 kg. I highly recommend this to all.  Show details

Great Laptop, Fast – Got this laptop for %20 off on an Microsoft eBay sale. This computer has great battery life and charges quickly. The screen on the laptop is amazing, great resolution. The build quality and packaging of the laptop is really good. The other great thing if you buy from Microsoft it is usually delivered the next business day.  Show details

You get what you pay for – After having a crappy laptop, I decided to get this laptop for almost $3000 but damn, it was easily worth it. From the extremely long battery life to the bright, clear screen and GTX 1050 GPU, the laptop does whatever I want to do at any time I want. With this laptop, I don't see needing to upgrade for much later in the future  Show details

Perfect – Amazing tech right here would recommended to all, it is worth what its valued at. Does everything you need and more for daily use. I use it on the daily and cant live without out it. If your looking for a present for someone this will be a great choice as well.  Show details

Amazing hybrid device – Bought this when it was on sale. Great battery life. The laptop is best of both worlds, as it is able to be used as a tablet through the detachable screen, and also as a standard laptop when needed. It also comes with a pen, that is useful for writing notes.  Show details

Great product, fit all my needs – This product suits all my needs for laptop and also tablet. Speed wise and battery are great. Everything is working quite well, had a bit problem updating to windows 10 but seems it has been solved. Camera is great as well, size is perfect. Only if microsoft store is available in melbourne will make it better  Show details

Very impressed – Actually very impressed with this laptop and how good it looks! Quickest PC I've ever used and everything runs very smoothly. Perhaps not worth the RRP, but on sale this is a great laptop & worth the purchase! Haven't had any issue with the hinges and the pen is awesome as well!  Show details

Great laptop, terrible hinges – The laptop is a favourite. Screen is great, concept is fantastic. THE BEST THING IS THE FACE SIGN IN. So smooth and beautiful. However, this laptop cost around $2000. What do you get? A hinge that is so damn loose. I've exchanged it twice so far. Once for touch screen issues, another one to fix the loose hinge. The microsoft employee knows the… Read more

hinge is a problem and a lot of customers come in about it. I asked about the surface book 2, they said it's similiar as well.

Would I buy it again? No. 2000 is not worth the quality you are getting.

Decent enough – Bought for university. Functions well as a tablet, not as good as a laptop. The screen would frequently become dislodged from the keyboard disconnecting the screen and causing a visual glitch. Otherwise feels durable and has not broken despite multiple drops. The screen is very nice, visuals look crisp for a portable.  Show details

Awesome Laptop/Tablet – I bought this device for a really good price & I am super happy with how well it works, how awesome it looks and how durable it is. The speakers are surprisingly loud and the screen looks amazing! I would definitely not have bought it at its normal RRP as I think there are better devices around for that price, but when I bought it on sale, it was great value for money!  Show details

Best Laptop I have ever had – I love having all the power of a desktop in such a small well built package. Brilliant hi-res screen. The Surface Book has made my desktop redundant with it's docking station that connects in an instant. Battery life is good and graphics power is very good. I did have some issues with booting up and shutting down but haven't had that problem for… Read more

about a year now. Surface Book's are expensive and I do think that the price jumps for higher specification units are not justified, but there is a work around with the SD card slot the surface book has. I would highly recommend the Surface Book if you can stretch you budget that far.

Just so so – Actually, I don't like this laptop. Good screen and design. But it is trouble product. It is always go to dead when I watching a video or movie over 2 hours. It is also bad graphics card. Totally, it isn't a good laptop and the price is not worth to buy it!  Show details

Great laptop – Mostly use this as a latpop, not as much as a tablet. The features are cool with the surface pen and easy note taking and sketch. The battery is alright, doesn't last that long but also doesn't have a short life. The weight overall is also lightweight which is a plus for those who carry their device around. However, it's a bit too expensive considering the basic functions which cheaper laptops are capable of.  Show details

not what i expect – Good design, bad battery , also bad with wifi. pencil is easy to use. compare with my ipad i think is not bad. however the only reason i buy this surface is because the windows. otherwise i would still choose ipad or macbook instead. I suggest surface if you really need windows. otherwise ? go with ipad  Show details