Worst laptop ever
Crashes randomly, extremely poor battery life, screen is bleeding, extremely slow, overall terrible laptop. Would not recommend this even to my worst enemy thats how bad this piece of crap is.
Purchased in at JB Hi-Fi for $1,200.
Excellent laptop for educational & work purposes.
I’m Microsoft Laptop user from past 4-5 years. It’s nice Laptop and I like the touch screen with very good resolution. It’s slim and light weight, if you just carry laptop in a bag but with charger, bag feels bit heavy.
Only once I had problem with their charging adapter but when I had a chat with their staff, they did send another one within couple of days.
Purchased in at Microsoft for $1,275.
DO NOT BUY
Catastrophic failure within 6 months. Microsoft will not exchange (for new) or refund any major faults which is not in line with Consumer Laws of Australia. They offer no compensation for lost work time and no attempts to expedite processes unless you provide credit card details and give them $,$$$. They will exchange for a second hand model but this takes months and the faults repeat. A very expensive lesson learned.
Purchased in at Microsoft for $1,500.
Horrible product and customer support
So I have a Surface Pro 4, a while back it started flickering, I did some investigation and it turns out to be a well known and documented manufacturing problem, it’s so severe actually that they have a global replacement program. I went through their support and they confirmed that my device is indeed defective but because I bought it more than a year ago they won’t replace the device! Instead, they “offered” me another Surface Pro 4 for $851 and the support girl in China is surprised that I’m not “satisfied with her resolution”.
Purchased for $800.
Thr screen is too easily damaged and not repairable
I bought the surface laptop because it's portable lightweight with great functions. Expensive but I thought worth it. Screen got a tip I can't even call it a bang or knock as there was not even an outside scratch but the screen had a black line which then poured across. My only option paying towards a replacement as turns out thr screen om my own typ of computer cannot be repaired, very unusual but true. They didn't factor or prioritise that when making them
Purchased in at Dick Smith for $1,700.
- Surface Laptop
Faulty laptops bad customer service
Purchased this laptop originally over a year ago, since then i hae had 3 replacements as they have all had cracked screens, im trying to get a refund and this is proving impossible, speaking with a Call centre in India, who continuously say that they have been trying to call me and left meassages (funny i have had no missed calls or voicemails) I would avoid and spend your money on a better product.
iam now taking this as far as i can to get my money back, as they are breaking my consumer right by not providing one.
Purchased in at JB Hi-Fi Retail Stores for $2,000.
Worst Laptop - Terrible Battery and Charger
Battery life of this laptop is pretty bad. Had problems with the chargers that comes with the laptop. Worst decision ever was to purchase this laptop. When purchasing I was expecting a laptop with the apple quality thats running on windows, given the price paid to purchase it. But it has been nothing but a disappointment.
Purchased in at JB Hi-Fi for $1,700.
Poor battery life-
Poor battery life
The issue with battery is not just the fact that it runs out pretty fast but also if you want to replace the battery , it is another battle together .
The battery is glued and if you need to open it , it would be quite hard .
There are definitely better laptops out there . And if you do buy this crap get 5 year warranty
Purchased at JB Hi-Fi for $1,200.
Too many issues, but decent for some
The OG Surface Laptop. Running a 7th Gen i5, where 10th Gen is the latest. I experienced poor battery life as well (it was a demo anyway, so battery was only 2/3 the size of rated capacity!). It has hardly any ports. The webcam is horrible. On the plus side- it has a very, very good screen (touchscreen as well). The keyboard and trackpad are a dream as well. It also is thin and very,very light making it extremely portable. However, it is a fingerprint magnet. Don't pay anything more than $800 for this spec otherwise you'll be bitterly disappoin...ted. UPDATE: The Hinge is going crazy after just 6 months of ownership. Dropping the rating. UPDATE 2: THE "BLUE ALCANTARA" is just a blue plastic layer over GREY alcantara and is peeling off! Dropping the rating down again
Purchased in at JB Hi-Fi for $750.
Worst purchase I have ever made
This has to be the worst laptop I have ever used.
1. Continuous issues with having to reset my PIN everyday after an MS update. Nothing they can do apparently except tell me to reimage my machine. Done that, no change, still have to update every day.
2. The design is appalling, you have to buy a separate device to link to the laptop to be able to have ethernet connection and more than 1 USB port. This is also temperamental, does not like USBs, when plugged in the laptop continuously interrupts work, screen blanking and messages 'USB cannot be ...
Purchased in .
Worst computer ever (and the customer service isn't much better
This device has failed three times and has been replaced by Microsoft, each new one fails in a different way - audio, camera, battery. Buy any other computer on the market.
Does not start windows after 7 months
I bought the Microsoft surface laptop direct from the Microsoft website for $1959 delivered.
The laptop arrived quickly and the setup was easy enough.
I transferred all my old data and photos to the laptop and the laptop was being used for not much more than the weekly skype call to family. The laptop moved very little - from the study (charging cable) to the dining table for the skype calls.
After about 7 months the machine did not start windows - it went straight into the bios screen (or the equivalent for windows 10). I called support and ...they could not help and was told to send the device in to Microsoft - I did this and said that i need a refund as i don't want to have an unreliable device and obviously there is a major fault. The response from Microsoft is below which indicates they can replace but will not refund the money paid. I do not want another device like this - all my previous laptops have been fine for many years without issue.
Purchased in at microsoft for $1,959.
I am now on my Fourth Surface Laptop in under 6 months -fingers crossed working ok. Working OK. Surface is good.
I am writing this on my third Microsoft Surface in under 6 months. I have just paid another $550 to get the latest Surface Black Processor Intel(R) Core(TM) i7-8650U CPU @ 1.90GHz, 2112 Mhz, 4 Core(s), 8 Logical Processor(s)
I have now paid in total $2600 for a computer that is not 'fit for purpose'. This too has the same problem. Microsoft would appear to have a problem with a security vulnerability through the Touchpad when the Surface is on the Internet. When I am typing the screen will change in size as will the font.
I have just been tol...
Purchased in at Harvey Norman for $2,500.
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|Product Type||2-in-1 Laptop||2-in-1 Laptop||2-in-1 Laptop||2-in-1 Laptop|
|Replaced by||Microsoft Surface Laptop 2||Microsoft Surface Laptop 2||Microsoft Surface Laptop 2||Microsoft Surface Laptop 2|
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