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Microsoft Surface Laptop
1.7 from 13 reviews · View Statistics
See the Best Laptops in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

1.7
13 reviews
  • Value for Money
    1.8 (6)
  • Build Quality
    2.0 (6)
  • Portability
    2.7 (6)
  • Battery Life
    2.5 (6)
  • Camera Quality
    3.0 (6)
  • Display Quality
    3.2 (6)
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Worst laptop ever

published

Crashes randomly, extremely poor battery life, screen is bleeding, extremely slow, overall terrible laptop. Would not recommend this even to my worst enemy thats how bad this piece of crap is.

Purchased in at JB Hi-Fi for $1,200.

Value for Money
1/5
Build Quality
3/5
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Romit
RomitSydney, NSW
  • 9 reviews
  • 11 likes

Excellent laptop for educational & work purposes.

published

Hi friends,
I’m Microsoft Laptop user from past 4-5 years. It’s nice Laptop and I like the touch screen with very good resolution. It’s slim and light weight, if you just carry laptop in a bag but with charger, bag feels bit heavy.

Only once I had problem with their charging adapter but when I had a chat with their staff, they did send another one within couple of days.

Purchased in at Microsoft for $1,275.

Value for Money
5/5
Build Quality
5/5
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JDickson
JDicksonPerth
  • 3 reviews
  • 7 likes

DO NOT BUY

published

Catastrophic failure within 6 months. Microsoft will not exchange (for new) or refund any major faults which is not in line with Consumer Laws of Australia. They offer no compensation for lost work time and no attempts to expedite processes unless you provide credit card details and give them $,$$$. They will exchange for a second hand model but this takes months and the faults repeat. A very expensive lesson learned.

Purchased in at Microsoft for $1,500.

Value for Money
1/5
Build Quality
1/5
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Moe
MoeSydney, NSW
  • 3 reviews
  • 1 like

Horrible product and customer support

published

So I have a Surface Pro 4, a while back it started flickering, I did some investigation and it turns out to be a well known and documented manufacturing problem, it’s so severe actually that they have a global replacement program. I went through their support and they confirmed that my device is indeed defective but because I bought it more than a year ago they won’t replace the device! Instead, they “offered” me another Surface Pro 4 for $851 and the support girl in China is surprised that I’m not “satisfied with her resolution”.

Purchased for $800.

Value for Money
1/5
Build Quality
1/5
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Jjj
JjjSouth East Queensland, QLD
  • 2 reviews

Thr screen is too easily damaged and not repairable

published

I bought the surface laptop because it's portable lightweight with great functions. Expensive but I thought worth it. Screen got a tip I can't even call it a bang or knock as there was not even an outside scratch but the screen had a black line which then poured across. My only option paying towards a replacement as turns out thr screen om my own typ of computer cannot be repaired, very unusual but true. They didn't factor or prioritise that when making them

Purchased in at Dick Smith for $1,700.

Value for Money
2/5
Build Quality
1/5
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Emma P.
Emma P.Far North Queensland, QLD
  • 2 reviews
  • 1 like

Faulty laptops bad customer service

published

Purchased this laptop originally over a year ago, since then i hae had 3 replacements as they have all had cracked screens, im trying to get a refund and this is proving impossible, speaking with a Call centre in India, who continuously say that they have been trying to call me and left meassages (funny i have had no missed calls or voicemails) I would avoid and spend your money on a better product.
iam now taking this as far as i can to get my money back, as they are breaking my consumer right by not providing one.

Purchased in at JB Hi-Fi Retail Stores for $2,000.

Value for Money
1/5
Build Quality
1/5
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BigRick
BigRickCanberra
  • 2 reviews
  • 1 like

Worst Laptop - Terrible Battery and Charger

published

Battery life of this laptop is pretty bad. Had problems with the chargers that comes with the laptop. Worst decision ever was to purchase this laptop. When purchasing I was expecting a laptop with the apple quality thats running on windows, given the price paid to purchase it. But it has been nothing but a disappointment.

Purchased in at JB Hi-Fi for $1,700.

Incentivised Review No
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johno
johnoSydney Surrounds, NSW
  • 4 reviews
  • 2 likes

Poor battery life-

published

Poor battery life
The issue with battery is not just the fact that it runs out pretty fast but also if you want to replace the battery , it is another battle together .

The battery is glued and if you need to open it , it would be quite hard .

There are definitely better laptops out there . And if you do buy this crap get 5 year warranty

Purchased at JB Hi-Fi for $1,200.

Incentivised Review No
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mrcrazything
mrcrazythingSydney, NSW
  • 9 reviews
  • 2 likes

Too many issues, but decent for some

published

Purchased in at JB Hi-Fi for $750.

Incentivised Review No
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MartyG
MartyGNew South Wales

Worst purchase I have ever made

published

Purchased in .

Incentivised Review No
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Tess W.
Tess W.Canberra 2600, ACT

Worst computer ever (and the customer service isn't much better

published

This device has failed three times and has been replaced by Microsoft, each new one fails in a different way - audio, camera, battery. Buy any other computer on the market.

Incentivised Review No
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Perth Reviewer
Perth Reviewerperth
  • 12 reviews
  • 11 likes

Does not start windows after 7 months

published

Purchased in at microsoft for $1,959.

Incentivised Review No
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Desmond Last
Desmond LastSydney, NSW
  • 16 reviews
  • 4 likes

I am now on my Fourth Surface Laptop in under 6 months -fingers crossed working ok. Working OK. Surface is good.

published

Purchased in at Harvey Norman for $2,500.

Incentivised Review No
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Microsoft Surface Laptop

Details

Compare all 5 Microsoft Surface Laptop
CategoryLaptopsLaptopsLaptopsLaptops
Product Type2-in-1 Laptop2-in-1 Laptop2-in-1 Laptop2-in-1 Laptop
Screen Size13.5Inches13.5Inches13.5Inches13.5Inches
Price (RRP)$1499$1999$2449$3299
Weight1.25kg1.25kg1.28kg1.28kg
Replaced byMicrosoft Surface Laptop 2Microsoft Surface Laptop 2Microsoft Surface Laptop 2Microsoft Surface Laptop 2
Compare all 5 Microsoft Surface Laptop
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