Miele FN 12827 S

Handle broken – We inherited the Miele FN12827s and seems like an excellent freezer. Shame the handle has broken off also. Show details

Broken Handle-Poor design – Purchased this freezer in 2020 and have been really happy with it apart from the handle which has just broken. This is extremely disappointing given Miele is supposed to be a quality brand. You should not expect that this should occur within 3 years of purchase. I must add we have all of our other appliances which are also Miele and have never had… Read more

any issues with them. I have now read several reviews where the same issue on this model is a broken handle so it is obviously a design fault

Up date to this review, Miele actually contacted me to seek out my concerns. They then offered to send me a replacement handle free of charge which I of course accepted. This was outstanding customer service and just confirmed to me that is why I buy Miele appliances because the support you receive from them post purchase is truly awesome. Well done Miele and thanks so much for sorting this out for me

Broken Freezer Handle – The handle on our Miele FN 12827 S upright freezer recently broke after owning the freezer for less than 6 years. It appears to be a common issue based on the 114 product reviews for the handle and the 1.5 star rating. The handle is expensive to replace at over $200 and I worry that after purchasing a replacement handle the issue may occur again,… Read more

taking into account the handle design and the experiences of other reviewers.

The freezer has been very reliable otherwise, as have our other Miele products, but this is a concern because we purchase Miele products for their usually well demonstrated reliability.

Following mediation on this site with Miele generously offered to replace the handle free of charge and the freezer is now back to normal operation. Thanks to Miele for their excellent customer support.

Broken Miele freezer handle - FN12827S – I bought both Miele fridge and freezer in Jan 2015 and paid more than $4000.There were other brands in Harvey Norman Castle Hill much cheaper but assuming I am buying a good brand with better quality, I spend more and bought Miele. In Miele service certificate mentioned" Our appliances are German engineered and tested to the equivalent of 20 years' usage" Now just after 6 years, freezer handle is broken. Show details

Bad quality of handles – I thought Miele was a top quality product, we have a awesome Miele Dishwasher i was very happy with so I purchased a Miele Washing machine, same was impressed by that so we decided to buy a pigeon pair Miele Fridge & Freezer, I'm very disappointed in the quality of the handles, I have already broken my second handle on my fridge with much care taken to open the door, now the freezer door needs replacing also, so now I'm up for 2 handles :-[ Show details

Miele freezer handle design fault – Freezer has been good but unfortunately the handle has snapped off. My 12 yr old son went to open the freezer and it broke at the point where the handle is screwed into the door. This appears to be a common problem with this model based on other reviews. A replacement handle costs over $200. We bought this freezer believing we were purchasing a… Read more

quality product but if I had known that we would have to purchase a new handle to replace what is obviously a design fault I would’ve have not bought it in the first place. UPDATE - A Miele representative has contacted me and forwarded a new handle seeing that it was the first time that we have required a replacement handle. This is impressive customer service and we are very appreciative. It has reinforced our confidence in purchasing Miele products. Thank you Miele.

Happier now – We bought our freezer August 2015 and are happy with the way the freezer works but like many others have had the handle snap off. I can't actually remember when it snapped off but it has been a while now. Ive finally gotten around to contacting Miele about it and they weren't very helpful. They just told me the warranty is for 2 years and if we… Read more ·  1

wanted extended warranty we needed to pay an extra $249 at the time of purchase. Like someone else has said before here it is obviously a poorly designed handle for it to happen to so many people. It would be nice if Miele could replace it regardless of the warranty. I'm a member of the Miele for Life customer priveleges program so a new handle would be nice.

Update: After posting this review Miele got in touch with me and as a gesture of goodwill are going to send me a replacement handle. But if it happens again I will have to purchase it from Spare Parts. Fair enough. Now I'm happy.

Fridge and Freezer Never again – We bought white pigeon pair in Jan 2014. Thought we would invest in a good product so we wouldn’t have to worry for years down the track as we have had Miele washing machine and dishwasher, very impressed with both. Big mistake, both handles snapped off after 18 months and the fridge, freezes vegetables. Freezer has worked well but disappointed that the handle also snapped off.  Show details

3AM Alarm – Bought freezer in 2015. Months later is started beeping on its own at random times in the middle of the night. Technician serviced the device & mentioned some physical anomaly but fixed it. A month later problem still continued. So Miele replaced it. 2 years later the replacement is now doing the same thing; beeping on its own for no good reason… Read more

at 3AM-4AM in the morning & there's no way to permanently turn the beeping off. The freezer itself is great except for this one thing & it ruins it. Had I known it would be a 3o'clock alarm I would have had 2nd thoughts about buying this.

Great freezer, pity about the handle – Very happy with our freezer and fridge we purchased 3 years ago however because of the vacuum created on closing the freezer door this puts a lot of strain on the handle when opening. The handle doesn't seem to be of a very good design to allow easy opening of the door. However on taking our concerns to Miele a new handle has been supplied to replace the broken one. Thank you Miele.  Show details

Excellent Freezer, worth every cent – Purchased this freezer (paid $1599) to replace a chest model. What a difference!! This freezer has a very economical drawer system, all removable for easy cleaning. Each shelf holds alot!! We do our own home kills and so need the space. It uses little power and is quiet when running. Downsides are: the controls are on the inside of the… Read more

cabinet, so in order to adjust the temperature you need to open the door, wasting cold air. The 'off' for the alarm is inside too.

When we are pulling down the temperature of half a body of beef the unit can run for 18 hours straight.

Very, very happy with our purchase.

Very Good - As Expected – We bought a second freezer because this freezer simply works very well. It is easy to operate, very practical and very efficient. This freezer might be rather expensive but (as always) you get what you pay for. Can't fault the product. Still manufactured in Germany - not compromising on the good quality.  Show details

Addition to my initial review – Since my last comment on my initial review I have had the handle break off. It has been replaced, under warranty, but I am not impressed, now if I take something out of the freezer I feel impelled to wait a few minutes to access it, because of the vacuum seal which is generated by opening the door. Also I have had the first relevant electricity… Read more

bill, and it was very reasonable, so, for me, it has not been expensive to run. We have 3kw solar panels and a smart meter.

Very happy with this Miele Freezer – Freezer: Haven't had anything go wrong with this model at all (touch wood). Have had our pigeon pair 12 months now. Just be careful with the handle (read previous reviews) - don't open straight away after you have just closed the door as it sets up a seal. Wait just a minute, then try and don't put any force on trying to open it. I have my… Read more

freezer chock-a-block full and it works fantastically. I love the fact that all compartments (drawers) are easy to pull out and then can be packed on the counter. I have named all my drawers with what is inside them i.e. fish, meat, bread, packaged foods, icecream - yeah, can't help myself!

At first it was louder than my previous freezer, but have become use to it, but can understand the way it goes through the freezing process, then it goes quiet.

Best freezer I've ever bought! – Quiet, (initially when first plugged in was a little noisy but have had no problems with noise since) efficient and not overpriced when you look at the quality. Compared to other freezers we looked at, the Miele has an excellent energy rating. My Quarterly electricity account has dropped noticeably since I replaced my old chest freezer with… Read more ·  1

this model. Love the enclosed slide out drawers - which seem to hold a considerable amount of food. My second Miele product and am extremely happy with both. A FOLLOW UP REVIEW I recently went back to look at my reviews and found that I was not the only purchaser to have a problem with the handle on this freezer. About 18 months ago my handle also detached and is now hanging by a thread. A family member bought the latest model recently and I noticed the handle is totally different so obviously there have been problems. I’ve always found Miele products of the highest quality but must admit that I found this fault very disappointing especially from a company that has such high standards - no wonder it was discontinued. UPDATE TO THE UPDATE Within 10-15 minutes of sending my details to Miele I had a phone call from a lovely lady advising that a new handle will be forwarded at no charge. What fantastic service in this day and ago of little or no service. But then again I shouldn’t be surprised after all it is Miele.