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Miele FN 14827 S ed/cs (Stainless Steel)
Julie
- 2 reviews
Ongoing handle problem - Miele fridge k14820sd and freezer fn14827s pigeon pair - broken handles
Purchased 2013 $5128 from David Jones.
Have had three broken handles - today being the third. They last about 2 years and then the plastic snaps and the handle comes away in your hand. This time - my 87 year old father’s hand, almost smacking him in the face, narrowly missing his eye.
Last time (March 2018) I was told by Miele as they reluctantly agreed to send me a free replacement ‘that it was not a design fault’, that it was a ‘training’ issue ( we needed to learn how to use the handle correctly) and that this would be the LAST time they...Read more
would replace a handle free of charge without sending an engineer out to see how we were opening the door. And if you have a pigeon pair like I have you can’t just order one handle at $217 you have to order two handles as the design has changed. The newer ( replacement ) handle ( on the left in my photo) has a thicker profile at the top and bottom. So $434.48 later and no guarantee that these handles will last..... I will be ringing consumer affairs as these expensive appliances should not fail in this short timeframe. Miele should own their design faults.Purchased in March 2013 at David Jones for A$5,128.00.
5 comments
Hi Joel
I have already emailed yesterday. And so far nothing...... Read more
Thanks JulieMiele representativeMiele
Hi Julie, can you confirm you emailed prsupport@miele.com.au ? If you have, can you please resend your email again and we will be in contact as soon as possible. Kind regards, Joel.
Similar opinion? Write a review on ProductReview.com.au!
MollyDSydney
Not worth the money
Handles are sharp if you knock them
Temperature controls are a nightmare to understand
Service dept at Miele is worse - long delays to respond, longer delays till repair man can come
Currently 2 weeks in middle of summer with no freezer.
Not up to the standard you would expect.
Similar opinion? Write a review on ProductReview.com.au!
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Miele representativeMiele
Hi Julie, please accept our sincere apologies for the inconvenience of the matter. If possible, can you email your full name, the state you reside in [so we don’t call you to early] and best contact n... Read more
umber to prsupport@miele.com.au and a member of our team will be in contact as soon as possible. Please reference your Product Review username so we can identify you. Kind regards, Joel.