Ongoing handle problem - Miele fridge k14820sd and freezer fn14827s pigeon pair - broken handles
Purchased 2013 $5128 from David Jones.
Have had three broken handles - today being the third. They last about 2 years and then the plastic snaps and the handle comes away in your hand. This time - my 87 year old father’s hand, almost smacking him in the face, narrowly missing his eye.
Last time (March 2018) I was told by Miele as they reluctantly agreed to send me a free replacement ‘that it was not a design fault’, that it was a ‘training’ issue ( we needed to learn how to use the handle correctly) and that this would be the LAST time they...would replace a handle free of charge without sending an engineer out to see how we were opening the door. And if you have a pigeon pair like I have you can’t just order one handle at $217 you have to order two handles as the design has changed. The newer ( replacement ) handle ( on the left in my photo) has a thicker profile at the top and bottom. So $434.48 later and no guarantee that these handles will last..... I will be ringing consumer affairs as these expensive appliances should not fail in this short timeframe. Miele should own their design faults.
Not worth the money
Handles are sharp if you knock them
Temperature controls are a nightmare to understand
Service dept at Miele is worse - long delays to respond, longer delays till repair man can come
Currently 2 weeks in middle of summer with no freezer.
Not up to the standard you would expect.
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