Miele G 5000 BK BRWS Active
VerifiedMPN: G5000BKBRWS2 reviews
Failed after 3 years and warranty is 2 years. Too expensive to fix. Miele don't service our area so wasted hours trying to book a service. These do not last. Controller is at bottom and any water issues, which are expected with a dishwasher render it useless. Look and stacking is great. Washing was ok, but handwashing does a better job. Large pots and grime were not washed off. Had to do a lot of re-washing by hand. Takes hours to do one load. Overall very disappointed due to the cost compared to other dishwashers that last longer and do equally as bad a job, but are also much faster.
Purchased in at Miele for $999.
Appalling customer service – I am appalled at the Miele customer service I have received after a delivery of a faulty dishwasher. A qualified plumber installed a dishwasher 4 weeks ago. The dishwasher is not functioning. I called Miele and they have sent an electrician who has advised that the pressure in the pipes is too high and I need to install a pressure reduction valve. He managed to measure the pressure in the pipes by looking at the pipes. I then had a qualified plumber to confirm that the pressure in the pipes is within the product specifications and it is likely the antiflood device causing a problem. I have now been calling and emailing Miele for 3 weeks. Nobody is interested. My last phone call was supposed to escalate to the correspondence being send to a management. I am still awaiting a call back. This is certainly not a 'Miele Promise' I am familiar with from Europe. Today I called Miele to cancel the order of the washing machine. No more Miele products for us.
Hello Daniel, Thank you for your prompt reply. I have Harvey Norman looking into this matter. I contacted them this week since they have supplied the dishwasher. It is sad that I have to write a poor rating review to be heard. I’ll contact PR Support to see if you cover plumber’s charges. At this stage I want the dishwasher removed and get a refund. I used to love Miele products. I’m from EU and the Miele customer service there is excellent. Unfortunately that has not been my experience in Australia.
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Good afternoon Lucie, Thank you for taking the time to reach out to Miele and providing feedback. We are very sorry to hear of your disappointment with your appliance and experience. We would like the opportunity to try and resolve this with you. If possible, can you email your full name, the state you reside in and your best contact number to prsupport@miele.com.au and a member of our team will be in contact as soon as possible. Please reference your full Product Review username. Kind regards, Daniel