Miele G 5210 SC Active Plus

I should not have purchased another Miele product. Not only their appliances fail right after warranty but their service has been absolutely appalling. Purchased new replacement dishwasher 30 June 2025, product in stock. Because I live an hour out of Melbourne, it is a street side delivery only with COPE. I tried to schedule the delivery with… Read more

Miele as I was going away but was told COPE will be in contact. 2 weeks later I receive a photo from COPE of my new dishwasher sitting on my front porch, open view to street. I was not home for another 2 weeks. Only option I had left after exhausting solutions was to return it requesting a refund. I was not willing to risk someone stealing the DW or gaming it after being weathered in the rain. After 1 week trying to organise a refund, finally I spoke to the resolution team who informed me I would have my refund in 3-5 business days. Now I’m being informed my refund will be 3-5 days after collection. It took a week for Miele to collect the dishwasher and now I’m told the warehouse manager went on leave and they haven’t processed it into the warehouse and I’ll have to wait another 3-5 business days. Which really wasn’t assured 100%. I am tired of dealing with this company charging high prices for poor product quality and appalling customer service. It’s been 2 weeks so far trying to organise a refund.

Have had this dishwasher for a while and have been really happy with it. Recently it developed an issue so we contacted Miele and a technician was sent out (Pablo L). Was concerned that it would require an expensive repair, but Pablo assured us that the fault was covered by warranty. Pablo resolved the issue and even cleaned up after he was… Read more

finished. I can’t thank Miele enough for the professional service provided by its technician. Miele not only sell great products, but also offer exceptional customer care.

After the delivery date was messed up, the dishwasher stopped working after 4 months - 20 odd cycles! Spent ages on the phone to arrange a call out. Was told it would cost $199 for the first 30 minutes with incremental charges thereafter, despite the fault clearly being a warranty issue. I had to agree to the charges before a callout could be… Read more

arranged.

Miele then changed the service date without checking if this was ok, so I spent even more time to get this fixed. Calls were cut off by Miele while being transferred - twice, so I had to sit on hold and go through ID checks multiple times as if I was contacting Centrelink, providing information that Miele obviously had.

Couldn't change any appointmemt details online as my ex partner's details kept coming up as the contact person and I couldn't progress through the process after changing the contact name to mine. I asked Miele to remove his details THREE times, explaining each time how distressing this was because I had experienced domestic violence from him.

When I raised a load of issues with Miele, I was asked to provide all the information THEY had provided to ME so that they could examine my concerns - customer number, job number, serial number etc etc!

When the technician came to look at my dishwasher, he told me I had to pay for a plumber to change the connecrion from the hot water tap to the cold water tap because the hot water had damaged the solenoids. I said that was an install problem because that should have been sorted out at that stage. He seemed stumped when I said Miele had done the install.

I then said I had only used the machine around 20 times so there must be a design flaw if the machine could be damaged this easily and that I couldn't be the only person this had happened to. He said I was the first one.

Then I checked online and found that not only can this dishwasher be connected to hot water, this is a selling point because it saves electricity! Even after saying everything he did to avoid admitting this was a warranty issue, the technician asked if the hot water connection was for a washer (i.e. washing machine instead of a dishwasher).

I bought this machine with a 10 year warranty. I had to ask for an invoice several days after I entered a contract with Miele and paid for everything because they didn't offer or send one. I received a 'proforma invoice' dated several days after the date of contract and payment, and after the 10 year warranty offer included in the agreed price had expired. There was NO mention of the 10 year warranty on this invoice. The invoice was changed to include the words '10 year warranty'. I have since received emails from Miele claiming I only have a 2 year warranty. Miele did not addressed this issue when I emailed them about it alongside my ithwr recwnt concerns. They did, however, apologise for me being confused because they changed the service date without checking if this was ok.

It seems their practice is to wait until delivery to provide an invoice rather than providing one at the time of sale. An invoice is not a delivery note! Delaying an invoice like this can deprive customers of the chance to cancel a sale before delivery if any irregularities arise. Not sure it complies with either cash or accrual accounting for GST either.

Treating a woman like an idiot is not good businesd practice, especially one who had to tell you what she did just to try and change appointment details online.

Miele responded well after my first complaint but my dealings today left me feeling like they knew there was a problem with the machine they supplied and that by telling me to get a plumber to do unnecessary work, were trying to avoid their responsibility under the warranty.

Making a complaints process as difficult as possible with lengthy on hold times and call disconnections feels like another strategy for people to give up on Miele and to just pay someone else for a service that was built into the price of the appliance they have paid for. Similar problems with Miele have been described on other consumer forums.

The technician eventually agreed the fault was a warranty issue and promised he would get back to me by the end of the day with a solution. Less than 2 hours til midnight and I've heard nothing.

I got better value out of an Aldi dishwasher that cost under $400, lasted 10 years and used generic tablets and rinse aid. And none of this grief.

So far so good. Bought it from Miele Australia. Based on other reviews thought we'd be waiting 6 weeks or more, to our surprise got it within a week! Compared to our old Asko this is a big step up. All the drawers slide out so easily, all feels strong and sturdy. And it's just really well designed - everything seems to fit in each compartment,… Read more

whether it's a glass or mug or ramekin. Heaps of space at the bottom for endless plates. Nearly all our plates are <30cm diameter so haven't had to stack most plates leaning forward - some of them are and they clean just fine. And to the cleaning, it's impressive. I put the lid from the rice cooker in, it gets cooked on grime and always takes some hard scrubbing when washing by hand. Put it on Auto program. I was amazed it came out sparkling clean, better than I could've done by hand. How did it do that?? Really like the Autoopen feature too. Means we can put it on before bed and wake up with it all being clean and dry in the morning. Tupperware still has water on it, but that's no hassle to take out and put on our drying rack. Very happy with it so far. Fingers crossed it won't have any issues

An absolute waste of money – Having always had Miele dishwashers, I had no hesitation in replacing our 15 year old machine with a new Miele. What a mistake! The new dishwasher is tiny internally compared with our old one and of a very flimsy material. Our dinner plates can't be stacked upright in the lower basket, even with the top basket raised to the top position. This… Read more

means we have to stack the plates leaning forward, leaving no room for smaller plates and bowls at the front of the basket. And as the plates aren't standing upright, they are not properly cleaned. Every plate has to be rewashed by hand. And our stemmed wine glasses don't fit at all even when we lower the top basket and raise the 'lid' on the cutlery basket. Although you can slide the cutlery holder to one side in an attempt to accomodate longer glassware, once the glass is in place the top basket then can't be slid out as the edge of the cutlery drawer would snap the stem. Our previous machine had the benefit of being able to put longer stemmed glasses in the bottom shelf as well, but this model doesn't have the fold down 'stem holder' either! Literally, there is nowhere in the machine that you can put these stemmed glasses. This is an incredibly poor design and I have wasted my money!

F78 error 2 weeks of purchasing the machine – - 2 weeks after purchasing we got an error F78 on the machine, and had to perform a DIY fix as per stated on the Miele website. It was a very stressful as it is an expensive appliance. Called Miele but was left on hold for over an hr so we decided to perform this 'fix' multiple times prior to the machine working again. One month later, the same… Read more

error F78 pops up on the machine again - surely it is not acceptable to perform a DIY fix every month on a machine that is two months old!!! I called Miele and am told that I will need to pay for a service technician to come out and look at the machine and if it is deemed a manufacturing fault then they would waive the charges. This machine is Two months old!.. It is covered under warranty! To add insult to injury, I am told that I will need to wait a week for a technician to come out to me!!! unacceptable and terrible support for this type of organisation. I will NOT be recommending Miele to anyone and I will not be paying for a service technician to fix a fault on a faulty machine that I was sold!