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Miele K 12820 SD EDT/CS (Stainless Steel)

Miele K 12820 SD EDT/CS (Stainless Steel)

MPN: K12820SDCS
1.9 from 14 reviews

Reviews

(0)
(1)
(2)
(6)
(5)
  • Build Quality
    2.7 (6)
  • Value for Money
    1.8 (5)
  • Ease of Use
    3.4 (5)
  • Cleaning & Maintenance
    3.0 (5)
  • Noise Level
    3.4 (5)
  • Internal Layout
    4.5 (2)
Plato37

Plato37Brisbane

Poor design and quality of handles.

published

The handle of this refrigerator has broken - this is the second occasion. It really is time that Miele got to grips with this problem. The unit otherwise operates well (apart from the necessity of continually needing to attend to the drain). In spite of the fact that the handle problem is a design issue, Miele try to extract a small fortune to fix it!

Purchased in October 2013.

1 comment
Miele
JoelMiele
jcm4101

jcm4101Perth, WA

Don't let Miele charge you for broken door handles (Australia)

published

Purchased in January 2013 at Harvey Norman for $2,000.00.

Build Quality
Household Size 2 person(s)
1 comment
Miele
JoelMiele
Pauly

Pauly

  • 2 reviews

Not what you expect for an expensive fridge

published

I purchased the fridge and freezer combo about 6 years ago. I can’t fault the freezer but the fridge has had expensive issues. The fridge cost $4000 brand new but like others have mentioned - the drain hole blocks and next thing you know there’s water all sitting under the fridge. I have also had to replace the fridge handle twice at $217 each time! Now it’s broken for the third time so we have just tried to glue and pot rivet it back together, very disappointing considering the cost of this fridge. Inside is a good layout and is easy to clean.

Purchased at RetraVision for $4,000.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 2 person(s)
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1 comment
Miele
JoelMiele
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Vin

VinSydney, NSW

Side by side fridge

published

I pretty much have my house full of miele appliances. But the one disappointment that's really been annoying me is the fridge handle. In 7 years I have had to replace it 3 times and after a few years the handle breaks. Literally snaps broken. I've had a Fisher and Pykle for over 20 years that got a real thrashing when my son's were growing up. It's still being used in garage/man cave. Never ever had to replace the handle. Come on Miele do something about this annoying and expensive product flaw ????

Purchased for $3,000.00.

Household Size 3 person(s)
1 comment
Miele
JoelMiele

Terrible

published

We are normally such Miele advocates but this was such an expensive waste of money. Fridge only has several design faults. The major one is the part of the handle that pushes the door apart from the fridge has had to be duct taped to give it extra omph to allow the door to open. The second flaw is that the fridge door doesn't beep when left open for an extended time. The door doesn't close automatically like other cheaper options. This is disastrous in a holiday home fridge. Returned to a big pool of water that caused damage to cabinetry. Thirdly, the fridge creaks like its haunted. Told the retailer and they said its normal. Ask yourself when youve woken up in the night to your fridge adjusting. Save yourself money and just don't buy it.

Purchased in December 2012.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 2 person(s)
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1 comment
Miele
JoelMiele

Hmm.. great fridge very poor handle design

published

I been the owner of a house full of Miele appliances bough in 2014. I love their fridge freezer combo in stainless steel, they have great temperature control, nice LED lighting awesome soft close doors on both freezer fridge. But the handle to open the fridge and freezer lets it down. I now need to replace the handle on the fridge for the second time. This is disappointing and a design defect which should be sorted by Miele.
I don't know how this design got passed the German engineers, marketing manager pressure?

Kind regards

Stefan van Rooij

Purchased in June 2014 at Heatcote in Hamilton, NZ for $3,500.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 4 person(s)
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1 comment
Miele
JoelMiele
Bee

BeeSouth West, WA

Handle fallen off fridge

published

We bought this fridge/freezer pair and have had trouble with water pooling at the back of the fridge - it needs regular cleaning out to avoid it wetting the floor.
And most recently the fridge handle just fell off. I contacted Miele directly and they said they wouldn't replace it, but would organise a technician to come and inspect it - at our cost.
It is such a simple fix - the handle needs replacing however they refused to do this. So disappointed, the fridge is out of warranty but a handle shouldn't fall off under the Fair Use Policy. Won't be buying again and still am without a fridge handle.

Purchased in September 2015.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Household Size 5 person(s)
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2 comments
Miele
JoelMiele

Hi Belinda, please accept our sincere apologies for the inconvenience. We have received your email and will be in contact as soon as possible. Kind regards, Anna.

Bee
Bee

Thanks Anna, I appreciate your response and look forward to hearing from you.

nzpixi

nzpixiSydney, NSW

This fridge has been a disappointment from day 1!

published

Purchased in December 2010 at Harvey Norman Appliances Physical Store for $2,000.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Internal Layout
Household Size 4 person(s)
See all answers
MOODY

MOODYSydney, NSW

Has wrecked my floor from leaking fridge.

published

I purchased my Miele Fridge and Freezer (Side by Side )thinking I was getting good quality product but the Fridge Side iis a LEMON.
Every Morning I come to the fridge and there is water all over the floor. It appears that the gully with the tiny
Black Hole just above the crisper in the bottom of the fridge is always blocking up the technician told me to use a cable tie to stick down the hole to unblock WHY DO I HAVE TO DO THIS on an expensive fridge? It blocks everyday so I have water leaking out therefore swelling my Laminate floors and wrecking them. I wish I could throw this fridge on the tip but I paid so much money cant afford to.

Purchased in November 2014 at Harvey Norman Physical Store for $2,500.00.

Household Size 3 person(s)
1 comment
Miele
JoelMiele
Upright Fridges / Refrigerators

Find out how Miele K 12820 SD EDT/CS (Stainless Steel) compares to other Upright Fridges / Refrigerators

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  • Verified purchase

Handle broke off in two years !!!!!

published
Date PurchasedNov 2016
1 comment
Miele
JoelMiele
Elizabeth

ElizabethBuderim

  • Verified purchase

Not a quality product

published

After only 5 months of use the handle is coming off. Even though it’s under warranty meile say it might be my fault and may have to charge me a call out fee. This fridge has had very light use by mostly just one person as all my children have left home. No quality and no warranty that backs you up when the product fails. Just a company that wants to blame you for poor design. Don’t buy Miele.

Date PurchasedNov 2016
Wendy

Wendy

  • 2 reviews
  • 2 likes

Great quiet refrigerator

published

I recently purchased a Miele refrigerator and freezer (side by side). They are very quiet and efficient models that keep the food at a constant cold temperature. Good streamline design. It would be good if the light was not placed in the ceiling of the fridge as when shelves are full not a lot of light reaches the lower shelves. Not sure how the handles will hold up over time with kids opening the fridge. All in all very happy with the new products.

Date PurchasedMay 2017
Sonya

SonyaOrange

  • 4 reviews
  • 5 likes

Handle/Ice Issue

published

meile fridge is just an illusion

published

Same as Rita, my fridge also is always wet and water does come out of the fridge if it isn't wiped down constantly. This is very annoying. Today my fridge door handle broke as well. Almost a year after I bought it the dairy cover on the door compartment broke and came of. I called meile who after so many questions finally agreed to send me another cover free of charge. The fridge hadn't reached its warranty yet!!!! So many other things annoys me about it. Its size...it looks big but this is an illusion can hardly fit food enough for 4. Had I known so many problems with this fridge I wouldn't have chosen it. Looks aren't everything.


See all Miele K 12820 SD reviews

Questions & Answers

Morkinalice

Morkinaliceasked

Has anyone dropped a shelf? Beware shatters like a crystal glass shards everywhere and NOT SAFETY GLASS found out the hard way 6 cuts on feet from flying shards.

1 answer
fiona
fiona

I had one explode on me when I was washing it.very scary I had no cuts but was very challenging.

Mat Bone

Mat Boneasked

Can I stop my door from opening 180 degrees? Thanks!

1 answer
Colliedog
Colliedog

Not sure of the technical issue on this, but I should think that if you adjusted your legs underneath just slightly higher on the hinge side, then the door wouldn't swing open so far. You will still need it to open the 180 degrees to take the drawers in and out if needed. Best to give Miele a ring to confirm if you have any issues.

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