Avoid Miele fridges and freezers at all costs.
Warning: the handles on their fridges and freezers are fragile and don't last. They then charge over $200 to replace them. Their customer service won't take your complaint seriously. In my experience they just copied and pasted two standard responses in their reply to me.
"Thank you for your recent email regarding your Miele fridge and freezer.
All Miele Appliances come with a two year manufacturer’s warranty and have been both designed and rigorously tested to last for up to 20 years of normal domestic use. As a result, the incidence of fail...ure is very low as long as the appliances are being well looked after and maintained correctly However, like any appliance which has a multitude of parts, failures can occasionally occur and a repair is required. When opening the fridge and freezer doors, please remember that the strength of only 1 finger is required and that the 'pop and pull' method should be followed out each time the door is opened to ensure that some of the pressure inside the unit has been released so that the handle is not being put under an excess amount of stress or force. Please be noted that the drain will need to be checked and cleaned regularly as a blocked drain can cause a build up of pressure inside the unit, which will put an execs amount force on the handle when opened. Should you have any further queries, please do not hesitate to contact a member of our Customer Care Team on 1300 464 353. Our Customer Care Centre is open Monday - Friday 7am-8pm (AEDST) and 9am-5pm (AEDST) on Saturdays.
Great fridge, but poor handle design
Handle on the fridge broke within a short time. Replaced handle, and now open the fridge door by pulling from the top of door! Otherwise happy with performance of both
- Verified purchase
Disappointed, great expectations.
I have owned a Miele K12820 for the last 3 years during this time the drip tray in the back of the fridge has blocked up so many times resulting in water leaking from the inside of the fridge on to the laminated floor boards which are now ruined. Initially I had a technician out to clear the drip tray but it is ridiculous that you are expected to clear this every month or so. The handle has also been an issue and now it is just about to break. Two significant design flaws on an expensive refrigerator.
Purchased in January 2016 at retrovision for $1,799.00.
This fridge suits all of the required purposes. Two fruit and vegetable drawers are a particularly desirable feature. Door trays could be just 1cm deeper. Greatest disappointment is that the door handle broke after a year's use. We were always careful not to pull on it roughly especially if it had just closed so it is with huge dissatisfaction I had it break off in my hand. We have a 60 year old fridge in the shed and its handle is still sturdy and working. Longevity of design not considered.
Purchased in November 2017 for $899.00.
Broken handle AGAIN
After much research Miele Was the brand For me. I love, love my Miele fridge and freezer. I love the design and function. But the handle has broken 2 times. Why do they make them out of plastic. There is so much stress on the handle and for a product that is used often why plastic. I know I can buy a new handle but they are still plastic and I know the handle will continue to break. So disappointed.
This is a fantastic fridge except for the really poor design of the handle. An item that is under so much stress should not be made of plastic...really!!!!!
MINE HAS SNAPPED and I am not happy. I really dont want to pay for another one as the replacement is the same thing...no improvement is design or manufacture.
I will see if i can improvise another solution as the Miele product is no good.
Purchased in March 2014 for $2,800.00.
Both handles on Miele broken in less than 4 years.
These handles are plastic, who puts plastic handles on a $4000 fridge freezer set. I would not vuy this brand again. Apparently they are made to last 20 plus years. Great so for the next 16 years I have to tug the crap out of the doors just to open them. We have to leave the doors open if we are meal prepping, or tag team and get as much as we can in or out in one go. How embarrassing we have renovated our whole kitchen around this set and now everyone laughs at us.
Handle broke and now door seal
Handle broke within 12 months and now door seal is broken. Called Miele and was told that the whole door needs to be replaced at a cost of $400 + call out fee. I was told it would not be covered under warranty. Fridge is not even 3 years old! not happy to say the least. Would not buy again!
Do not buy a Miele fridge
Terrible handle design. Has broken 3 times and now it's out of warranty they won't replace the handle. Freezer pair is fine but obviously doesn't get opened as much. Very regrettable expensive purchase. Leaks as well!!!
I am left with a fridge that we have wrestle open, is an embarrassment to us and should be to Miele!
Better with a new handle design
We recently had the handle replaced (under warrant, great service from Miele). The new design seems much stronger and gently breaks the seal before opening the door. The fridge itself works very well, and is extremely hardwearing and easy to clean. We have the pigeon pair and they look great together. This is our first Miele and I have been very impressed by all levels of design in this fridge.
- Verified purchase
Not worth it
3 month old fridge and seal was faulty. This is being fixed under warranty by replacing the door and seal as they are one unit. I expect this would be very expensive if not under warranty. Rear internal wall gets very wet and you cant store things against it. We were advised that's just how it works. Like some other reviewers we have had cheese go off with mould. I guess we are lucky as we have not yet broken a handle but sounds like it will only be a matter of time. Miele should stick to vacuum's!
Handle not fit for purpose
This is a good fridge rendered frustrating by a very inferior handle. Two handles have broken within 4 years. One was replaced under warranty and one free with a little persistence. We were told to use a two stage action and wait, to break the seal - which is unrealistic considering the fridge is used by visitors and grandkids. Also that the drain hole can ice up causing a too strong seal - which has not been a problem for us. The handle is obviously just not strong enough and Miele should admit the problem and provide a better designed one free to all. It is NOT FIT FOR PURPOSE.
Full marks though to CustomerCare (email, not phone) who responded to email within an hour - and new handle arrived within 24 hours.
- Verified purchase
A very Low quality fridge and freezer handles.
Just 4 months out of 2 year warranty, cast iron handle snapped off, cost $179.00 visit fee only without replacing the handle which the technician did not have despite giving them a full description of the part. plus the cost of the handle $144.00 which will be send to me to replace it myself otherwise fees will apply. A product big time waste of money, I wish I read reviews before buying. now I'm spending money I haven't got.
Good Fridge but poor/weak handle design.
Excellent fridge, very quiet, easy to clean and trouble free until May 2017, when the handle unexpectedly snapped off. Not at all happy when Miele's response was that I was not opening the fridge correctly by releasing the seal slowly, before opening the door. This has caused undue stress on the bracket. I'm sorry but that is just unrealistic!
Heaps of room.
Keeps the temperature at a good level. Easy to clean. Heaps of room. Makes a few little funny sounds that take a bit to get used to. However you can't put things in front of the fan which everyone does because it looks like an empty spot but makes the temperature heat up.
Great fridge - crap handles
Couldn't be happier with the fridge - the handles are another issue though. Agree whole heartedly with another reviewer - Miele should redesign the fridge handles to be more robust and replace the poorly designed ones free of charge. They advertise their products as high quality and long lasting. Well, they are, as we have a multitude of Miele products and have had for years now -but they need to put in a disclaimer when it comes to fridge handles. At $147 each they should be better quality.. Update - I have contacted Miele and advised them of...the broken handle and they are aware of the design flaw. Their newer model fridge handles have a more robust design. They did however comment that to minimize the chance of a breakage again the handle should be gripped as close to the edge of the fridge as possible. If held at its end the large handle can produce quite a bit of leverage and an over zealous tug can break the thin alloy mounting plate. They also recommend you frequently check the water drain plug inside the fridge located at the back. If this is blocked not only does water run onto the interior of the fridge floor, it also causes a strong vacuum to develop making it harder to open, requiring more force on the handle, resulting in it breaking. All kudos to Miele though - they said because the fridge was only 3 yrs old they would supply the replacement handle free of charge - can't ask for much better after sales service than that!
- Verified purchase
Repeated broken handle on fridge now the freezer
The fridge and Freezers were purchased together 4 yrs ago. Very happy with both units in every area except the door handles. We have had to replace the fridge handle 3 times and now the freezer handle has broken. Worried we were to rough. Agent replacing the handle told us it was a common fault and he has replaced multiple handles. The handles are made of an alloy that becomes weak and cracks. Miele did replace 1st two handles however now on our own as out of warrantee and the handles cost over $130.00 each. Ouch!!!
The best of the Best
My old fridge-freezer died of old age. I already had a stand=alone Freezer (different brand). My Miele is superb, All food seems to keep much better than before. Vegetables keep particularly well
Price? Surprisingly this fridge was no more expensive than many other Premium Brands on the market. It is completely silent which, initially, was a bit disconcerting for with previous refrigerators you could always tell when they switched to Defrost and, over time, when just operating.
I would recommend this fridge to all
Same problem 2nd time round
I have the same problem only our handle has been replaced before under warranty and it broke again. Our purchase was in Dec 12 so I am now wondering if this is a continuing problem. I have been told the replacement will now cost us $175.00 which I'm not happy about. Subsequently I got back in contact with customer service 2 days later to follow up my problem to find out that they had already approved a replacement free of charge and it was on the way. The consultant explained that the seal is very strong and the opening action should be in 2 st...eps. 1 lever the handle to brake the seal then 2 open the door This was never explained to us at any time prior and seems a little complicated process for opening a door but we will try. I can say our family has been very careful with all our products but this action seems a bit of an over kill. We see if this handle last more than 18 months. Full marks for Miele customer seervice.
What a Disappointment!
We bought Fridge/Freezer Water dripping from fridge/not draining within fridge is an ongoing problem. The handle has split on the edge of the fridge - poor design. Our pair are differing shades of white - we were advised they are made at different factories. Suggested we (at our own expense) have them sprayed in enamel that matches.
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Questions & Answers
I am having trouble with water not draining away through the little drain yet I can't seem to reach anything that may be blocking it...any ideas? Have tried to use a straw.
My refrigerator is 5y old. I had this kind of noises since the beginning but recently they became much more loud.
One noise is kind of LOUD BANG - as if somebody hit the refrigerator body with a hammer. Initially it was not as loud. When I made inquiry with the Miele service they said that it is nothing wrong. Maybe it is not but because it has became rather too loud I am concerned.
The other noise that is more noticeable than earlier is the noise as if it was a fluid bubbling into a container.
Anybody has any comment on these noises? Should I contact Miele specialists?
Bubbling is normal, usually the coolant shuffling about. Our has always made some dripping noises et cetera, as the back wall defrosts and water runs down the hole and out to the container on the compressor to evaporate. Usually louder banging sounds are metal pipes expanding and/or contracting slightly. However a really loud bang could indicate an issue. As it would be even past its extended warranty if bought, as long as it's still working, I wouldn't worry.
Fridge door pops open about 20 seconds after you close it. What do I have to do to fix it?
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