Reviewer Photos & Videos
hate replacing door handles for Excesive cost
Just like others on here I'm not impressed that a door handle is so weak and it costs $200 + to replace. Iam not preparewd to keep paying out to replace the door handle every few years other than this issue the freezer is great. Makes me think I won't be buying Miele again.
Purchased in March 2015.
The reviewer stated that an incentive was offered for this review
Broken handles, seals and fills with water!
Our handles have snapped off, the fridge constantly fills with water, in spite of me regularly cleaning it and now the seals have cracked and broken. Am extremely dissatisfied with this fridge.
Great fridge, weak handle
Purchased the fridge freezer combo from Harvey Norman Mount Barker in 2016 when setting up house. We have been really pleased with the size/layout of the fridge, however the handle has snapped and won't open the fridge door now, really disappointed because the handle is so expensive to buy as a spare part. With a three year old and a new baby and all the costs that go along with that plus being a single income family this is a definite negative on the product. We now have to squeeze the seal to open the door.
Great fridge horrible handle design
This is the 2nd handle in 5 years that has snapped on our fridge freezer combo. Our replacement handle for our freezer was $220 direct from Miele + installation. I would hesitate to purchase another fridge\Freezer is also about to snap. I think the fridge is fine otherwise.
Purchased in January 2016 at Ashgrove .
Problems with fridge and freezer handles
We’ve bought a houseful of Miele appliances. We are elderly and bought these for there supposed long life. We have 2 freezers and 1 fridge, steam iron, washer, steam oven, microwave etc etc
Our 2nd fridge / freezer handle has just broken and the third handle doesn’t look too good. These are expensive to replace and is definitely a design fault.
Other than the handles the fridge freezers are working well but we certainly would like Miele to look after us especially with the amount of money we’ve spent with them.
We have recommended Miele to others but not too sure now especially with the handle problems. Never happened to us before with cheaper fridges in our younger days
Design flaw in handles and drain blocks - seems Miele's standards are slipping
The handle on this fridge and the matching freezer (FN 12827) is clearly a design flaw. I am starting to lose track of how many broken handles there has been. This is the second handle that's broken on the fridge and I think I am on my second for the freezer. The freezer completely failed after about a year and needed to be replaced - I worry over each summer if it will die again as it sometimes seems to be not coping - but so far it comes good. There is also the drain problem discussed below.
Otherwise I do really like the organisation, part...icularly the dual crisper and multiple tough glass shelve organisation - nothing has broken yet inside! The SuperCool function is handy when you put a big pot of warm food in. The matching freezer with draws is great. I couldn't stand the old days of everything falling out of the top freezer shelves. But back to the handles: I have read about Consumer guarantees under the Australian Consumer Law at: https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees - where there is a clear flaw the problem needs to be resolved. Specifically "Products must be of acceptable quality, that is: safe, lasting, with no faults; look acceptable; do all the things someone would normally expect them to do." Clearly this handle is not. This is really poor. My 8 year old son nearly hurt his hand on the nasty remnants of the broken handle before i could remove it this time. Looking at it closely, it relies on very small pieces of metal on either side of the release mechanism and the base is not fixed on the front so when you pull it always puts a bending action on those little pieces of metal, instead of just direct push action. Eventually it bends, cracks and then snaps. I really hope the design has changed on the next replacement when I contact Miele soon. They should have sorted this out by now. I would rather some way of just a fixed handle that will go the distance, rather than this fancy but inept design.
We purchased a meile because we thought it was a superior brand but alas the door handle just snaps off in my hand. Over $200 for a new one. Definitely would not recommend to others. Handles very weak and flimsy.
Purchased at Retravision.
Very disappointed especially given brand and price
Leaks water from the bottom.
Handles broke, paid to have them replaced and the broke again. Seals replaced twice.
No point paying a huge amount to have seals replaced again. Will be buying a new fridge and not a Miele
High Price, and Poor Fittings
We purchased this fridge and freezer combo in 2012, and at the start worked well, as we expected given the great experience we had had with a Miele washing machine and dryer combo in London. The heaviness of the appliances gives the impression of value for money. Unfortunately the handles on both appliances snapped as described in previous reviews, pointless and costly to replace as the problem will recur. It is hard to reopen the doors if you quickly change your mind. After 5 years, the seal on the fridge has started to erode, and needs to...be replaced. The electronic board on the freezer also needs to be replaced as the beeper goes off warning about the door being open (even if it isn’t) and can only be resolved if the freezer is set at a lower temperature. It will cost one third of the price of the freezer to do so! When you pay a high price for a quality product you are expecting years of use (as advertised), so extremely disappointed. I don’t want to add to the rubbish pile of this sort of stuff given we should be reducing our footprint, and Miele is another brand that is contributing to this
Purchased in February 2013.
Should have read more reviews before buying what I thought was a top brand and quality product..
The door handle has broken on the fridge a week after the 2 year warranty. I read up on the fridge to find that you need to drain it, from the back??? What? Don't know how they are supposed to be moved on a regular basis to clean. Really disappointed with this purchase
Avoid Miele fridges and freezers at all costs.
Warning: the handles on their fridges and freezers are fragile and don't last. They then charge over $200 to replace them. Their customer service won't take your complaint seriously. In my experience they just copied and pasted two standard responses in their reply to me.
"Thank you for your recent email regarding your Miele fridge and freezer.
All Miele Appliances come with a two year manufacturer’s warranty and have been both designed and rigorously tested to last for up to 20 years of normal domestic use. As a result, the incidence of fail...ure is very low as long as the appliances are being well looked after and maintained correctly However, like any appliance which has a multitude of parts, failures can occasionally occur and a repair is required. When opening the fridge and freezer doors, please remember that the strength of only 1 finger is required and that the 'pop and pull' method should be followed out each time the door is opened to ensure that some of the pressure inside the unit has been released so that the handle is not being put under an excess amount of stress or force. Please be noted that the drain will need to be checked and cleaned regularly as a blocked drain can cause a build up of pressure inside the unit, which will put an execs amount force on the handle when opened. Should you have any further queries, please do not hesitate to contact a member of our Customer Care Team on 1300 464 353. Our Customer Care Centre is open Monday - Friday 7am-8pm (AEDST) and 9am-5pm (AEDST) on Saturdays.
Great fridge, but poor handle design
Handle on the fridge broke within a short time. Replaced handle, and now open the fridge door by pulling from the top of door! Otherwise happy with performance of both
- K 12820 SD (White)
- Verified purchase
Disappointed, great expectations.
I have owned a Miele K12820 for the last 3 years during this time the drip tray in the back of the fridge has blocked up so many times resulting in water leaking from the inside of the fridge on to the laminated floor boards which are now ruined. Initially I had a technician out to clear the drip tray but it is ridiculous that you are expected to clear this every month or so. The handle has also been an issue and now it is just about to break. Two significant design flaws on an expensive refrigerator.
Purchased in January 2016 at retrovision for A$1,799.00.
This fridge suits all of the required purposes. Two fruit and vegetable drawers are a particularly desirable feature. Door trays could be just 1cm deeper. Greatest disappointment is that the door handle broke after a year's use. We were always careful not to pull on it roughly especially if it had just closed so it is with huge dissatisfaction I had it break off in my hand. We have a 60 year old fridge in the shed and its handle is still sturdy and working. Longevity of design not considered.
Purchased in November 2017 for A$899.00.
Broken handle AGAIN
After much research Miele Was the brand For me. I love, love my Miele fridge and freezer. I love the design and function. But the handle has broken 2 times. Why do they make them out of plastic. There is so much stress on the handle and for a product that is used often why plastic. I know I can buy a new handle but they are still plastic and I know the handle will continue to break. So disappointed.
This is a fantastic fridge except for the really poor design of the handle. An item that is under so much stress should not be made of plastic...really!!!!!
MINE HAS SNAPPED and I am not happy. I really dont want to pay for another one as the replacement is the same thing...no improvement is design or manufacture.
I will see if i can improvise another solution as the Miele product is no good.
Purchased in March 2014 for A$2,800.00.
Both handles on Miele broken in less than 4 years.
These handles are plastic, who puts plastic handles on a $4000 fridge freezer set. I would not vuy this brand again. Apparently they are made to last 20 plus years. Great so for the next 16 years I have to tug the crap out of the doors just to open them. We have to leave the doors open if we are meal prepping, or tag team and get as much as we can in or out in one go. How embarrassing we have renovated our whole kitchen around this set and now everyone laughs at us.
Handle broke and now door seal
Handle broke within 12 months and now door seal is broken. Called Miele and was told that the whole door needs to be replaced at a cost of $400 + call out fee. I was told it would not be covered under warranty. Fridge is not even 3 years old! not happy to say the least. Would not buy again!
Do not buy a Miele fridge
Terrible handle design. Has broken 3 times and now it's out of warranty they won't replace the handle. Freezer pair is fine but obviously doesn't get opened as much. Very regrettable expensive purchase. Leaks as well!!!
I am left with a fridge that we have wrestle open, is an embarrassment to us and should be to Miele!
Better with a new handle design
We recently had the handle replaced (under warrant, great service from Miele). The new design seems much stronger and gently breaks the seal before opening the door. The fridge itself works very well, and is extremely hardwearing and easy to clean. We have the pigeon pair and they look great together. This is our first Miele and I have been very impressed by all levels of design in this fridge.
Questions & Answers
I am having trouble with water not draining away through the little drain yet I can't seem to reach anything that may be blocking it...any ideas? Have tried to use a straw.
My refrigerator is 5y old. I had this kind of noises since the beginning but recently they became much more loud.
One noise is kind of LOUD BANG - as if somebody hit the refrigerator body with a hammer. Initially it was not as loud. When I made inquiry with the Miele service they said that it is nothing wrong. Maybe it is not but because it has became rather too loud I am concerned.
The other noise that is more noticeable than earlier is the noise as if it was a fluid bubbling into a container.
Anybody has any comment on these noises? Should I contact Miele specialists?
Bubbling is normal, usually the coolant shuffling about. Our has always made some dripping noises et cetera, as the back wall defrosts and water runs down the hole and out to the container on the compressor to evaporate. Usually louder banging sounds are metal pipes expanding and/or contracting slightly. However a really loud bang could indicate an issue. As it would be even past its extended warranty if bought, as long as it's still working, I wouldn't worry.
Fridge door pops open about 20 seconds after you close it. What do I have to do to fix it?
|Category||Upright Fridges / Refrigerators|
|Dimensions||1850 x 600 x 630 mm|
|Energy Rating||2 star(s)|
|Household Size||3-4 people|
|Colour / Finish||White|
|Number of Shelves||5|
|Number of Fruit & Vegetable Bins||2|
|Manufacturer Warranty||2 year(s)|
|Total Capacity||405 L|
|Fridge Capacity||405 L|
|Release date||Apr 2011|
- MPN: K12820SD
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