Miele Triflex HX2 Performance SOML5

Broke after 1 year and customer service is a nightmare, sent it to be assessed for repair or replacement, it’s been over two weeks and I can not even get a straight answer from Miele if they even have my vacuum there! No updates after requesting… Read more

several times. Useless customer service. Just keep asking for more info even though I have given them the tracking number, all my contact info and followed their return instructions to the letter. The only indication of my vacuum location is Aus post tracking confirmation. I won’t be buy by anything Miele again. The brand has let me down, I expected better. Back to a Dyson.

Buy something else, not worth the inflated price – Purchased this cordless vacuum on brand reputation, worst decision ever. Heavy, unwieldly, not a pleasure to use, and constant problems with the fit of the barrel on to the unit when removing for cleaning. You need to remove the filter assembly from the barrel to clean, and when replacing it there is constant problems trying to get it to engage… Read more

properly into the barrel. When you finally get it to go together your next challenge is to fit the barrel onto the "stick", which can also be hit or miss. After not quite 2 months of use now there is a problem with the dust filter fitting into the barrel. It should twist in and retain however when inserted and rotated to lock in it can easily be removed simply by holding it and lifting.

About the only good thing I can say about this unit is the suction performance, especially on the high power setting, is really great, though you will run out of battery power fairly quick. Fortunately it has three settings for suction, and using the lower setting, or the "Econo" setting will give you sufficient power for most situations and longer cleaning time. Use the highest setting only when cleaning heavily ingrained dirt/sand from carpet.

I could not in all sincerity recommend this vacuum cleaner, the frustrations of using it because of the poor design far outweigh any benefits, especially when you pay a premium price for this unit. This unit replaced a Dyson V7 unit which we had used for many years before it failed, much better, lighter, more versatile vacuum cleaner with very good vacuum power, and at least a couple of hundred dollars cheaper than the Miele.

Head motor broken after 6 months – Purchased my very expensive Miele stick vac in June 2023. By 1/1/24 the head no longer rotated and light did not work. I took it back to place of purchase - Godfrey’s where they swapped parts around with their in store display machine and it was easy to see head was definately broken. For the cost of this product you would expect far superior… Read more

level of quality. Paying $1200 for something that breaks after 6 months is pretty poor. The dust collecting barrel is very hard to undo also. Not ideal for elderly with poor hand strength or arthritis. Wish I’d gone and purchased another Kobold now. Waste of money

Disappointing – I loved my Miele stick vac up until now. I dont get to decide when it turns on....it does!! It's frustrating as hell that when I need it I can't use it. I have to pull out my trusty $99 Kmart vac that I have had for years to do the job. I have now figured that if I need my Miele vac I need to go switch it on and leave it for 10-15 mins and it will randomly start working. Super disappointing. Show details

Quite expensive and has some serious faults – Purchased the Cat and Dog Version but a real issue with batteries. If charging or removing battery it is necessary to replace battery and then plug charger in and remove after a few seconds before Vac will function. Dust cannister is very small and takes no time at all to fill and is fussy to clean. Picks up dust very well and is quiet in… Read more

operation but overall needs a lot of improvement. It's quite heavy and using as a stick vacuum is not that comfortable. Using as an upright with wide head is where it excels. Run time is not that long when using wide powered brush head and even using both batteries would struggle to complete a full house clean. Overall it's OK but the battery issue is a real annoyance and needs attention.