Moochies Odyssey Questions & Answers
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Is Moochies still answering emails / operative? Trying to unattach the watch from the app to give to someone else.
How to delete things on it
I need help setting this watch up. I CANNOT bind the watch to the app. I activated the sim, set up an account, connected the bluetooth, add device by bluetooth code, put the code in, put the wifi password etc in, the watch says ‘wifi connected’, the app says ‘cannot connect, try again later’. I cant go any further then this. I have tried a thousand times and now i am frustrated!! Please help!!
Jaide, I’m really sorry you never read the reviews (same as me) about this Company. I would stay away from Moochies. It was the worst decision I made buying that watch for my child. You won’t get customer support, as they only have an email which is never replied to. I’ve only just been able to get into the APP (very clunky) to delete my account after almost 2 months. I returned my watch and received a full refund from Big W, but Moochies continued to debit my credit card even after requesting a SIM cancellation on multiple occasions. I had to cancel my card and request an entire new card with a new number just so they wouldn’t continue to charge me. These guys are scammers and I don’t know how they are still trading. Good Luck.
Im so disappointed as i got it for my sons bday tomorrow, i thought i would set it up for him so it was ready to use when i gave it to him. I have deleted my account already and will be taking it back to big w asap for a full refund and replace it with a different one. What did you say to big w for them to refund you? I was worried if i took it back they might question if its been activated already etc and say it cant be refunded. Great idea on getting a new card i think i will do the same.
I was also in the same boat thinking something was wrong with Moochie and kept on getting a new one, 3 Moochies later and no response from the customer care ever just took the watch back to big w. Just tell them you cannot bind the watch to the Moochie otherwise those guys will continue charging you even if they tell you that the plan is cancelled. I also had to cancel my debit card to stop the transactions from going through. I have also reported this company to fair trade because we are not even getting value for the product or service bought and its definately a scam. Maybe you can raise this issue too with fair trade maybe the more we are they can look into this dubious company.
Dear team I am trying to connect my phone with moochies app but the Bluetooth as mentioned on the manual doesn't so anything
Hi there,
Thank you for contacting us.
In order to better assist, please send us an email to help@moochies.com quoting your issue, your SIM and IMEI number so we can best provide you with the support needed.
Thanks, Moochies Team.
Thanks but there hasnt been any response on my query through email to now, my request-332362
Hi there,
We have replied to you via email (Ticket number 332337).
Please kindly check your email to proceed with your support.
If you have any other queries, please feel free to contact us.
Thanks I have shared the screenshot please
Hi Team any update on this request please this is a gift for my kids
Hi there,
Our team has replied to your email (TN 332337).
Please kindly check your email to proceed with your support.
If you have any other queries, please feel free to contact us.
Does anyone know how in the world you do a factory reset on your Moochies watch?! Trying to delete all data from it!
Hi Nat, Thank you for contacting us. You can delete all data from the watch by unbinding it. To unbind your Moochies please go into your MyMoochies App > Settings > Press 'Unbind'. If you have any further questions, please contact us at help@moochies.com!
Thanks, Moochies Team
I would like to know why all of the instructions that you have to download (the 'manual' that comes with the watch is not a manual at all) is for the Moochies Connect when we have purchased a Moochies Oddysey and I cannot connect at all? I am trying to set this up for my daughter's birthday and the 'chat' is not a chat (that happens instantly) so I am now waiting on an answer after replying with my information so they can help. On my phone (android), it can't find the watch after searching for 10 hours, and on my husbands (iphone), it finds it only to not be able to connect to the wifi so he can only do one more step. So disappointing as this is the only brand my daughter requested and wouldn't look at others. Anyone with advice as even though Moochies support is 24/7 they are really slow at getting back to people and the birthday is tomorrow.
Hi Jenny,
Very sorry about this issue you're experiencing!
Please be advised that one of our agents has replied back to you on your ticket #290142 - please kindly check your email in order to proceed.
Kind regards, Moochies Team.
I need help. My phone can't find the watch ???
Mine did the same. I took it back to the place of purchase and got a full refund. Nothing but problems with this watch.
Hi Kayla,
Very sorry about this issue you're experiencing.
Kindly contact us at help@moochies.com quoting your IMEI number and email used on the App so we can better assist you.
Looking forward to your reply, Moochies Team.
I've done this. And still waiting. Your customer service is terrible.
Hi Kayla,
One of our agents has already replied to you on your ticket #273877 - please check your email to proceed with your support.
Thanks, Moochies Team.
I'm posting here as this is the only way it seems to get a response. Here is my ticket number 270231 I have been charged for credit $21 which first of all does not make any sense what so ever as the plans are 16.95 or 22.95. However when my daughter tries to call anyone it informs her that she has no credit and her account has been deactivated. I'm very angry as she needs this watch as she is doing longer training sessions at dance now and needs it for emergencies. So now knowing that she had actually tried to call me but couldn't get through! This watch has been nothing but trouble after trouble for me.
I agree. It's not worth the money. Maybe it's worth taking it back to place of purchase for a full refund
Hi Samantha, Thank you so much for contacting us. Extremely sorry to hear this! Please kindly know that our team contacted you via email, on ticket number 270231. Please check your email, so we can proceed with your support. Thanks, Moochies Team.
Setting this watch up is getting really frustrating without any manuals provided. Can someone let me know how i can get a new linking code from the watch after setting it up to bind it to a new phone device?
And how to factory reset?
And why the software keeps crashing all the time?!!!!
Hi Faten, Thank you so much for contacting us. We are terribly sorry to hear this! To provide you with more accurate support, please kindly email us at help@moochies.com and confirm the following: - Your SIM Number. - Your Moochies mobile number - Your IMEI Number.
Additionally, please send us the following:
- Send us a short video showing the crashing issue. The video should not be bigger than 7mb; - Send us a screenshot showing the app you are using.
Once you provide us with this information via email, our team will be more than happy to assist you!
Thanks, Moochies Team.
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