MoonPod Vacuum Cleaner
4 reviews
- Daily
- +1
Purchased this Moonpod Hypersonic Vacuum cleaner online at moonpod-au.com on 27th November 2024. After 6 days part of the brush head came off (felt strip). They sent a new strip with instructions on how to replace. At the end of August 2025 the… Read more
extension rod broke in the middle & I used duct tape & a screw as temporary repair and in early September 2025 the hose connecting the brush head to the extension rod split. Another temporary repair using duct tape. Emails sent to moonpod-au.com were returned as undeliverable. An internet search for moonpod vacuum cleaner showed a new site selling them - zynova-au.com. Emails to this website revealed that the same person 'Mateo' who answered emails to moonpod-au.com was answering my emails to zynova-au.com. A number of emails were replied too but made no sense as they did not address the issues raised. Finally '[Name Removed]' said we need to purchase a new unit even though it was still within their warranty period. They have not answered any subsequent emails. The Website zynova-au.com is now blocked by AVG Security as a fake/scam website. They have not responded to my allegation about this being a scam. Nor have they denied that they close down one site & open up a new one to continue selling this product. The product did work but does not last and they will not replace. DO NOT BUY. John B
Follow-up · Cleaned ok. Did not repair the vacuum cleaner. Ignored warranty & insisted I purchase a new cleaner. The temporary repairs that I personally made enabled the machine to be used but cleaner now keeps clogging up where the repairs were made. The supplier now ignores all correspondence. DO NOT BUY ANYTHING FROM THIS SUPPLIER
The Moonoa vacuum cleaner was not too bad but the hypersonic screeching was very loud. After using it once a week for 1 1/2 years the left wheel is getting loose I noticed when cleaning. It probably will fall of soon, and will be useless then. It was not good value for $ 358. But the company is called Zynova now and only appears when you go to Top Guidance the same as before. Show details
Moonpod not worth the money – I found the Moonpod on the Top Guidance website and bought it. But is very misleading which is the best vacuum cleaner. It says that the Moonpod is the No 1 in everything. It also said it is a Danish product, which is not true, it comes from the UK. It had an email address of the person who wrote the article, but the email I sent to him, was… Read more
returned. But I was very disappointed with it after arrived after a long time. It makes a terrible screeching sound when vacuuming and the website said it had the lowest decibels of all vacuum cleaners. However, the worst is that it only accept credit cards. A few days ago I found that the company or an employee must have sold my Credit card details to another company in the Uk as I had 2 unknown transactions of $ 1999.99 each. I think that the website should be removed, so that other people are not likely to get sucked in. I am not happy with the Moonpod vacuum cleaner at all. I am unable to take it apart, and I am unable to take out the bin for emptying. My husband had to use 2 spoons to get the bin out. The parts are very stiff or too tight fitting. In addition it far too noisy and it is actually screeching, leaves dirt behind. It is really a total misfit with the big wheels under the brush, as it makes it very hard to manoeuvre. The website Top Guidance that they advertise on should be banned, as it full of lies, “Danish Product” and everything it advertises is just not true.
Beware Beware Beware – Ordered this on 8/11 and still waiting. I've contacted them several times by email and they said that I had put the wrong address and they tried shipping which is a blatant lie. My computer fills out the address automatically and I always triple check every detail as I'm paranoid with things like this. I am so angry that I didn't read all the… Read more
reviews of this company who I believe is a total scam so please, please don't make the same mistake as me. Do not order from this company!!!
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