More Telecom Mobile Broadband

Serious issues with More Telecom… I have had problems with More Telecom now going on 8 weeks & issues still not resolved. I have lodged a complaint with the Telecommunication Obudsman. Hoping that service can sort out the issues. Technical support , sales & complaints were generally unhelpful. Firstly unable to connect me at all. Never heard of… Read more

NBN upgrades & refusing to honor the CBA deal I signed up under.

I would advise people to steer clear of More Telecom.

My internet is always slow or dropping out. They keep upping the prices and the quality is getting worse. It's always some [Content Removed] story why it's always playing up. I'm so over it and I'm going to check out other companies

I just signed up to a couple of mobile plans with More. Didnt want to go through phone queue so sent a short whatapp message (brilliant that I could do this actually - all organisations should provide this option given its ease of use across the world). Realyn from Sales promptly rang me back and was very friendly and helpful. Time will tell re the product quality but so far experience has been great. Show reply

liked the way i could verify identity through my bank to get post paid plan ...my previous service provider, vodafone wanted drivers licence when i dont drive i also was born here and dont have a passport i had medicare or photo card and vodaflop didnt like that! Show reply

I got a payment issue for my mobile service, and it’s been almost two weeks I can’t use my number. Infact, it’s very important. And today, Sumit has helped me to solve the problem. Thank you, it really fast response and much appreciated. Show reply

Title: Unusable service and poor technical support - switched ISP I had a very poor experience with More Telecom and would not recommend them based on my recent issue. From 16/04, my internet connection had a critical problem where basic browsing worked, but HTTPS/login-based services failed (e.g., Google login, Wikipedia, mobile apps). This… Read more

made the service effectively unusable.

I spent significant time troubleshooting and even connected directly to the NBN UNI-D port (bypassing my router) to isolate the issue. The problem still persisted, clearly indicating a fault within their network.

Unfortunately, the technical support team was unable to diagnose or resolve the issue. The troubleshooting provided lacked depth and did not reflect a strong technical understanding, which resulted in prolonged downtime and frustration.

After multiple attempts and no resolution, I had to switch to another ISP. The issue was immediately resolved after switching, confirming the problem was with More’s network.

Overall, very disappointing experience in terms of service reliability and technical support. I would advise others to consider more reliable providers.

Terrible to deal with. They need to sort their processes out, or put some in place. Just received an email from them threatening debt collectors, despite having my service cancelled for months now, all previous payments being direct debited, and this being the first time they contacted me about it (they said they tried to contact me repeatedly, but that is a lie).

Unfortunately while MORE got off to a good start they are let down by their customer support and administration staff. I had a seperate account for my NBN that has a commonwalth customer discount applied. when connecting my phone to my account, MORE staff created a seperate account for the mobile and determined that it was a 'new account' (not a… Read more

transfer, or add on), and as such the existing commonweasltha customer discount didn't apply. That in itself is annoying. Worse still is i now get two invoices a month from the one service provider. Worse still is that a phone call contact and I struggled to be able to understand the employee (strong accent) and I was able to hear a baby crying in the background. I was left with the conclusion "wait until you get your invoice to resolve it') . A number of 'open cases" and still no change to the administrative situation (which frankly should be easy) and I've decided to find another service provider and to shift my NBN with my mobile. MORE is no longer competitively priced anyway, and one of my contacts from them said they were shifting ot lines provided by ABB for NBN but we would keep our existing discounted plans. Might be worthwhile if the customer support was better but I doubt it will be so I think i'd rather pay a bit more and get the help we often need. My recommendation is - think twice before going there because customer support and constancy of service delivery is essential. UPDATE: Unable to resolve this problem, MORE is double dipping on payments (charging my son for my phone account and me at the same time). Unable to get adequate resolution, now unable to use the account and update the case, while still being invoice. Unauthorised withdrawal from my commonwealth bank account to pay for NBN that has not been used, MORE does not respond to invoice queries except to essentially say 'you've been charged for it and you must pay it'. Only outcome is to do a STOP PAYMENT and a payment dispute at the bank, as unable to remove my bank details and card details from the account. I would recommend people really think and reconsider their choice of using MORE and I will also be giving my feedbank to the Commonwealth Bank, who promote MORE as a partnered service with discounted rates for their customers. It's clearly backfiring for them when we read the reviews here. i updated the rating for value for money to be terrible because when you are paying for a service that is not provided (because you transferred your account) then clearly its almost theft .

Vin from the loyalty team provided an exceptional service. He was understanding to the situation that we’re facing and solved the problem effectively and efficiently. Show reply

My interaction with Jon from Sales has been amazing. He was very patient, informative and helpful. Such a pleasure speaking to him over the phone and having him guide us through and finalize what we needed. Thanks Jon! Show reply

Stay away from this internet service provider. NBN outage for last 5 days without “estimated restore time frame”, another blame game rather than taking initiative to support customer, back and fort. We are still paying in full for the service they provided and according to NBN, service provider will be the one who provides interim solution or… Read more

informing further information. Not once we receive any texts/communication. Every single calls have been a promise that some sort of text/notification will be sent to our contact number ( all under conversation recording- not once coming through) . They did not even follow up with NBN Co ( NBN co only communicates with service provider) After several stern warnings during calls, and “firm suggesting”, finally they lodged the incident report - which should have done on the day we reported . They could not even provide the alternative solution for customer- stating not something that they provide during service disruption, “if you like, you can purchase a dongle from us” . So there is no such backup plan in case outage.

None of the service operator following up on their words the moment they hang up the call, including someone claimed to be “supervisor”

If your family/business is rely heavily on the connection, steer clear from this. Not happy

Absolutely horrendous Customer Service which, despite More responding to countless massages on here, appears to carry on the same. That's a real poor reflection on their CS and how they treat customers. In my case at least I found the service itself to be adequate but the CS is diabolical. At the end of my 1yr CBA discounted period ((NBN + 2… Read more

mobiles, all taken out in one go) my bill jumped up by 36.5% with no warning that my fixed term was about to expire. When I contacted More they said they do not send out reminders and that’s the customers responsibility. That’s a bit harsh but fair enough I thought. At that point they offered me a new 2yr fixed contract which was about 10% above my previously expired contract. I accepted and I requested written/email confirmation of the new deal including the contract start date. I never received that confirmation.

The following month, rather than receive a bill at the previously agreed rate, my bill increased again and this time by more than before – 42.5% I again contacted More and they openly stated that the revised bill was an error on their part. Whilst they had fixed the NBN price for 2yrs, they forgot to fix the 2 mobile contracts. I was amazed at their attitude that whilst they admitted that it was 100% their error, they absolutely refused to correct the fee or make a refund. All they would do was to fix the 2 mobile contracts at a new, revised rate for 2yrs. Reluctantly I accepted and once again requested written confirmation. Once again that never arrived. I have submitted a few tickets via their support dept. and the tickets are closed without a response or when they have responded it has been totally irrelevant. Also to note that their response isn’t recorded under their own support ticket system so you can’t refer back to it. Why???

So, like many other customers of More and Comm Bank Yellow, I’d advise avoiding this Company at all costs.

Do NOT sign up! More Telecom failed to deliver the services set out in our signed agreement, including NBN services, an iPECS remote system, and continuity of our second line and business fax, all of which were cut off by mores during 'migration'. Customer support is fragmented and offshore, with internal departments clearly not connected to the… Read more

same systems, resulting in repeated explanations and no effective resolution. Despite these failures, More Telecom attempted to hold us to the contract. We lodged a formal complaint with the TIO, which was initially ruled in our favour. More Telecom has since objected to the determination, leaving us locked in contract while the TIO undertakes a second review. More Telecom is owned by Commonwealth Bank of Australia, and this experience reflects the ongoing issue of large corporates prioritising contracts and revenue over service delivery and accountability. The outcome has been significant disruption and cost to our small business.

first of all its very very poor network they provide even thought they use tesltra, not sure how and why second they charged me $18 even though i jhave ported my sim card before next billing cycle contacted customer support they just keep closing ticket without refund\any reason SAVE your time and headche, its way too worst

I contacted MORE Telecom regarding two separate matters—one relating to eSIM and the other to billing. On both occasions, the issues were addressed promptly and professionally, with clear explanations provided and the matters fully resolved. I am very satisfied with the level of service received. I would like to thank MORE Telecom, and in particular Manny, Customer Service Representative, for his assistance during the holiday period. Show reply

Horrible support service for requesting a new modem, had to wait for an hour, kept putting me on hold and then a new person comes in and again tells me to be on hold. They are same company as Tangerine. They have now agreement with commonwealth bank to get clients. Horrible support service.

NBN is slow even in Sydney but worst is their normal phone connection is pathetic as well. Customer service is outsourced so seems like you are not talking to locals who understand whats going on. I got it as 50% discount via CBA home loan but its just not worth it even for free so changing it to non-Telstra provider.

I was with More up until this year. The Commbank discount was attractive enough and I took them up on it. However, throughout the year there were two price increases which would make them more expensive than the most expensive provider in the market. So at the end of the 12 months my partner and I went with a different provider. I didn't trust… Read more

them to cancel it automatically after I ported out, like they promised when I called them, so I used the chat platform to remove my direct debit. The chat agent assured me it was cancelled and I wouldn't need to remove my card, but I didn't listen to them - not my first time dealing with this nonsense - and low and behold, I get another month's bill this week. I submitted a ticket that's gone unanswered for several days, can't say I'm surprised.

What's the purpose of fighting me over something that's going to end up with the TIO?

I have been with More Telecom for last 3 years and initially, it was cheaper if you use Combank discount. However, last 1 year, i have noticed More telecom and CommBank have changed their policies. If you use their discount code for certain period, it is not guranteed that the price will be same as they can still increase their rate both from… Read more

CommBank or More Telecom by increasing their monthly fees. So, think twice, before switching to this Telecom through CommBank Discount trap.

More uses the Telstra wholesale network and because of that, has decent coverage compared to other retailers that use Optus and Vodafone. I couldn't fault it, especially when standing in the middle of Costco. The issue (and the root cause) of the two star review is their price and customer service. I was a Commbank plus customer that had a two… Read more

year discount code ($20), but for some reason More removed it after 12 months. When I messaged them with a screenshot of the promo, they said there was nothing they could do because the discount no longer existed and therefore they wouldn't assist further. That doesn't explain why it was removed early, but...okay? Went back into the Commbank app, got the discount code for $8 off a month, and I couldn't apply it. Kept getting loading screen after loading screen. Again, contacted customer support, they said they couldn't apply it to my account and closed my ticket without explaining why. Without a discount they are the second most expensive retailer on the market (second to Telstra) and at least with Telstra you can talk to a person instead of a bot.

So yeah, nah. Not worth it.

I have also recently upgrade to a FTTP NBM 500/50 services, the max speed is around 100Mbps even directly link laptop to NBN box. Even worse, the connection is not stable at all, sometimes the internet is unusable. I have also tried to work out why, by changing to new CAT7 ethernet cable, resetting NBN box, etc. Nothing changes. If I can give a rating to zero star, I will do. Show details

It’s cheap for a reason. Only get speeds of around 93mbps down on the 500/50 plan. Have submitted numerous work tickets spent 15-20 hours in the phone/ chat trying to resolve. Every tech person makes me do the same routine. Power cycle modem. Power cycle nbn box. Reset nbn box. Reset and reprogram modem. Plug directly into NTD to speed test. When… Read more

they realise it’s slo I get Asked to report speed morning, afternoon, night over next 24 hours but they never call back as promised. When I call to follow up it’s back to square one with power cycle hardware etc.

I’ve purchased new Ethernet cables, gone and purchased the recommended router and still max speed of 93. They keep closing my support tickets advising that the connection is fine yet it is speed of 20% max. Terrible customer service.

For Angelica (support team) After cancelling my phone plan, I was still charged two months later. When I contacted support, I spoke with Angelica, and the experience was terrible. She was completely unprofessional, didn’t listen to my concerns, and just kept copying and pasting the same generic response without actually helping. It felt like she… Read more

didn’t care at all about resolving my issue.

I’m very disappointed with how this was handled and would not recommend this company based on my experience.

My more mobile service plan has changed to 75GB from 50GB without any message. I spoke with f**** from customer service and as he couldn't resolve the issue and trasferred the call to the support team. When I spoke to the support team and told about the issue, I was told that the update happened automatically. Automatically!? Please More telecom… Read more

this is not the way to move forward. Don't you think customer care to know the when their plans are changing and for what reason. What if I only pay half a fee of what I'm paying and said that's how it is its automatic, can I do that? NO!! so same goes to you. When J****(support team member) told me that 50GB plan was still available. I was shocked!. And told me the he can reverse 50GB plan but will only be active from next month. No way the plan can be reversed this month and customers are just given a blank sorry. More telecom your broadband and mobile services are without a doubt better than many other services but please have a good relations with customer. Please don't leave customer with blank statement and illogical reason without reimburshing their losses.( Both francis and jerry were good they did tried and help me. THanks lads) Have a great day....