Customer service and knowledge was excellent in connecting me to wifi for the first time. Helped me through connect process on phone and laptop. Very helpful and patient with me through entire process.
Give Danielle a pay rise!
Had issue with not receiving notifications on the status of my usage which led to my NDN being cut off on a weekend (3 times) and no one available to help till Monday - was VERY UNHAPPY. Was ready to cancel and go elsewhere. Danielle from Finance went over and above her role and figured out the problem. Incorrect email address in the notification system. Super impressed with Danielle - now looking forward to seeing my usage notifications.
Excellent service provider
I have been with More for a number of years, and have slowly brought over all of my private and business connections to them.
Standout customer service. On the incredibly rare occasion I have had an issue, their customer service help to sort things within a few minutes.
Ryan, my account manager has also been very helpful in making sure I had the right plan to suit my needs.
Took 4 calls at 1.5hours each and still couldn't fix problem
Took 4 calls at 1.5hours each and still couldn't fix problem to install a cordless phone. Everytime we call a new person picks up and tries to solve the problem from scratch.
unbeatable customer service and tech support
We had assistance from Stuart G on our trip away in NT. He was incredibly patient and knowledgeable about our issues and all related technical questions. There's no way we would get this level of support over the phone (2 hours! with no hold time) with a big company. Highly satisfied with More Telecom and will recommend to anyone. Big Thank You to Stuart
Friendly and excellent service
Have found the mobile coverage to be excellent within our regional WA town of Broome. Service from MJ at the co has been very friendly, efficient and helpful. thank you!
Our business has used More Telecom since 2017 and recently we have moved all our business mobile phones over to them. Hannah has helped us through the whole process always friendly and willing to assist. Service has been terrific and the savings fantastic.
We just love dealing with John
We are so lucky to have John help us with our new mobile service, he is very kind & calm, nothing is to much trouble, we were with our previous service for about 33 years & we hope to stay with More Telecom for the next 33 years - once we received our sim cards the service was all hooked up the same day, thanks John
Whow - this team really wants to work for me!
I am very happy with my transition. It seams too simple and cost effective to be true. I am pleased with the service to date and hope to stay with a strong dedicated team.
Thanks are due to all.
At last a company with a human touch
Have been with More Telecom for a year now and cannot fault the service.
Spoke with Hannah to switch over to their mobile service and she had excellent customer service skills.
Ten stars for Hannah
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