Motipod

Great design. The screw-top lids prevent accidental spillage, they are less prone to jamming in my machine than the old ones that I used to use, and the coffee pours faster. Very happy with this purchase.

No issues with Motipod Pods. Emma has been super helpful - the pods are very well made with onboard filter - tight fit to start but they loosen up with some use - tight fit is necessary to achieve a good Pull through the grind - Seals are good and I ordered some extras for when the time comes - just taking some time for us to achieve the correct… Read more

burr grind and compaction to the right degree of strength and texture - we make Espresso - Cortado and Latte in a DeLonghi Nespresso - all going well - we have had and used for about 3 weeks and started grinding yesterday with Burr grinder

I initially received partial of the items that I have ordered. It was initially frustrating as their system does not seem to be able to track my order right away. However, Emma from Motipod has been very responsive in resolving the matter. She has also been reassuring with all of the follow-up emails. She has been prompt with updating me regarding the missing order and the providing me with tracking number.

Wish I knew about Motipod earlier! – These pods are fantastic - easy to use, tough, and perfect for Nespresso machines (we have the Essenza). We love the fact that we are helping the environment by reducing waste! The live chat was very helpful and helped with a few concerns I had and also made sure my machine was compatible. I definitely recommend purchasing the Grand Bundle if you're serious about your coffee! Show reply

DONT BUY ITS A SCAM.. purchased a two pack.. they arrived and look really good however they didn’t fit my machine. It was on their compatible list Nespresso chintz but the rim is too large so it won’t close. I tried to contact them for a refund and this is where it was evident it was a scam. They only have an Ai bot called Emma who will send you… Read more

in circles with so much wisdom on how to trouble shoot and empathise how frustrating. Asking for a refund puts you on another loop of being escalated but goes nowhere. The email address is also not answered, don’t waist your time. I finally went to my back and was successful in getting a refund.

I paid but never received anything. After 4 weeks of truing to reach them without any answer whatsoever I can testify that this is a SCAM. Do not buy anything from them.

Clearly some sort of scam. I ordered and paid a month ago. Tracking has never changed from “information received”. No response to my two messages on their only contact method - email. I now read in reviews others have been waiting several months with no product. Don’t waste your money on them.

This was an excellent purchase, delivery was quick, product looked of exceptional quality. It was an ideal purchase as I had a portable coffee machine that uses ground coffee. or pods, using the Motipod I can use either as I only have to carry just the machines Pod adaptor. I had an issue with the first one delivered, I contacted Motipod and with… Read more

excellent service, and requests to test and some questions, a decision was made it was probably faulty. No qualms a replacement was sent and it works as stated.

I recently purchased these for my Nespresso Essenza and thought they didn’t fit but found out you just need to apply a little more pressure but I only had to that one time haven’t had any other problems since. I absolutely Love the re-usable pods because I can use any coffee I choose and you can buy the beans or ground in your favourite coffee.… Read more

The pods are easy to fill and I just use a toothpick to help take the coffee from the pod. I might even grab a couple more pods to have on hand for when visitors come

Don't buy! – They have no contact number, I have contacted their business 3 times via online submission and email and no one bothers to get back to you. The pods are useless. Don't bother!

Terrible – Haven’t received my product. Cannot get any customer service help. All methods are online and no one replies. Still no closer to receiving my products. Their promises don’t match their actions.

No product ever received – Purchased the product but I have never received it . No response from the company have requested PayPal refund Do not order from this company

Scammers – Waste of time and money, faulty items, flooded machines (both compatible with the pods). No contact from the company for refunds due to faulty goods etc. Fortunately Afterpay got involved and refunded me. Don't waste yoir time or money

Received refund from PayPal – I was able to get a full refund from Paypal for my purchase of Motipod Starter pack because Motipod did not respond to any of my emails. My next step would have been the ACCC.

Zero customer service and no items arrive – I purchased an order on the 24/8/24, website states 24hr shipping, but guess what, still waiting for my items to be shipped, I received an email with a tracking number for Australia post, but that was 3 days ago, spoke to Australia post today, they have advised this has just been logged by MOTIPOD online, but nothing has actually been shipped,… Read more

it’s still with MOTIPOD, looks like another way to shut you up for longer, deceit way to shut you up for longer, you can’t contact them, I have tried emails, contact us, CHAT, message on Facebook, instagram, no response, there is no contact number, ZERO CUSTOMER SERVICE, I WILL NEVER PURCHASE FROM THEM AGAIN, I have submitted a complaint through PayPal as that’s how I paid, I have requested to cancel order, but they have left it in the hands to the seller MOTIPOD to try to sort out, this is a joke, it’s now ACCC and A Current Affairs

ABSOLUTE SCAM – If I could give zero I would. Motipod are a scam. They promise a product yet deliver NOTHING. They initially said 3 day delivery (I was expecting it to be longer, I mean, 3 is pretty good) but it has now been 18 days without even a tracking number. They don't respond to emails. They don't exist. I'm now having to plead my case with the bank to get my money back. Don't do it, you'll regret it.

Do not buy- terrible customer service – Checked compatibility of our machine carefully before buying. Goods arrived in reasonable timeframe and are reasonable quality, but did not fit. Have reached out repeatedly by email but no reply, no reply, no reply. Tried using the chatbot as an alternative. Answered by AI. Asked for human interaction, was promised that, but no reply, no reply, no… Read more

reply. Wish we had read the reviews here first, as we are yet another case treated badly by these fly-by-nighters. Steer clear of them.

FIRST ORDER GREAT, 2ND EXPERIENCE TERRIBLE edited – FIRST ORDER - ALL GREAT, READ ON Extremely happy with these reusable pods & this company! I received a very nice "Thank you for your order" email within 12hrs of placing online order. My pack of 4 pods, grinder etc was dispatched next day with complete tracking information & arrived to me in semi rural WA in great time. The packaging was amazing,… Read more

almost a work of art. All of the products look fantastic & the pods fit my Aldi machine perfectly. My order included preground coffee & I received a bonus pack as part of the online sale. Very happy with the quality of everything in my pack.

Having read other reviews on this site, I was apprehensive about ordering, but needn't be. My experience was top notch. Thank you Motipod. I will recommend your company to my mates.

EDITED TO INCORPORATE 2ND ORDER 2nd order I placed, I experienced all of the awfulness that majority here have experienced. No customer service & poor quality AI assist. I even lodged a PayPal dispute weeks after my order should have dispatched & they waited till the very last moment to attach a tracking number, although did not dispatch. I tried emailing numerous times & contacting via PayPal... nothing. There are other small Oz businesses producing great pods with no order stress, choose one of those even if cost is a bit more.

Non-existent company! – I placed an order online for reusable pods and tamper. The debit has certainly gone through but no product received and NO response to numerous emails sent to info@motipod.com.au! Does this company even exist??? Disgusting!!

Scammed by Motipod – Purchased Starter Bundle which was $102.00 on 24 June and have not received my order. I have sent email through website, message via Instagram and emailed the company directly but no response. I will be taking this further through ACCC. Don’t waste your money, this is a scam.

Do not order! – Order placed, nothing received. I have sent multiple emails with no response. I have asked for a refund with no response. There is no phone number to call. There is no customer service. They have my money, I would like it back. Do not purchase from this business!!!

Greatly Lacking in Customer Service – Ordered over a week ago and still haven't received or heard anything. Status still says "order placed" which suggests it has not even been sent. According to the website they post out on following business day. I have tried to follow up twice via email and contact us but I have heard absolutely nothing. I am very disappointed, especially as this… Read more

is a repeat purchase. I like the product and I had no problems with my previous order. Just a quick apology for the delay (preferably with an explanation) or some reassurance that my order will be sent and idea of when that will happen is all that is needed. Don't just take my money and ignore all communication.

Worst customer service, useless product – Non existing customer service. Sent numerous emails directly or through their website contact form. No reply after several week. Once the purchase is completed, you won't hear back from them again. Stainless steel reusable pods just good to make a very weak coffee, regardless of how much coffee you use or grind size. Not worth the money. Tried all… Read more

suggestions in their website, but coffee still very weak. Just a waste of good coffee beans. Worst customer service I have experienced.

The Worst service Ever – I have written 11 emails to the company to tell them they had taken 2 lots of money from my account. I ordered their product and realised it wasn't what I wanted, cancelled immediately, and rei ordered correct one I did get a cancellation notice but it's" vanished" revert since that I have tried every ea6sy possible to contact them,… Read more

emails,replying on their correspondence,facebook, on their site, to no avail. They didn't cancel the order, They are still going to send cancelled one. After reading the reviews, I am going to report them to the ombudsman, and a few other places!!

Beware if refund required – My products were dispatched promptly and looked good. However when they arrived I realised they would not be suitable. I received the refund paperwork and dispatched them back within 2 days. It then took 3 months to get a refund after sending numerous emails, being ignored on the chat and finally when I let them know I had sent a complaint to the… Read more

ACCC I miraculously got an email from Motipod in 3 hours saying I was being refunded. Good product but TERRIBLE service if u need a refund.

Motipod terrible customer service – I believe this place is a scam, unable to contact them & potentially have lost $150.00, if I had seen this forum prior I would not have ordered anything. I do not recommend Motipod, shop around.

I didn’t receive my order and no one answer – I ordered about a month and half ago 4 pods ( C$150) and I haven’t received anything, I’ve tried contacted them through all their social media, email and NOTHING.

Crap customer service – over 2 weeks and products have not been sent. Cannot get anyone to return emails or online messages. I will get my money back and spend it elsewhere.

Cannot get the product to work and cannot get the company to reply to me – Im not sure how this company is still in business? We haven't been able to get one cup of coffee that was of normal or even normal weak flavour. We've tried all the tricks on their website as well as online but all that comes out is watery blonde pour. I contacted Motipod who responded well to my first email and asked for details and videos,… Read more

which I wasted my time sending. They've never responded, I have sent about 4 or 5 follow up emails asking for guidance, or just feedback on the video and no response. The chat option on the website which was so quickly attended to *when I was looking to buy* just never gets responded to now that they have their money. No idea where they got all the great reviews from. Still didn't actually want a refund, just wanted a usable product. This product cannot do what it says it will do... SO OFF TO THE ACCC, I guess, given they ghost their customers. Not sure what else they expect people to do, faulty product and refusal of customer service. EDIT TO SAY: the company ended up getting back to me, they did return my money, but not before the pod broke my nespresso machine ... I dont know what to think... I think the product is a great idea, it did not work for us in any way shape or form and they dont have the staff levels to have a reasonable level of customer service. Glad to get my money back though

Waste of money and terrible customer service – We purchased 2 x kits including the grinder as presents for family. The kits are so disappointing. No matter how you grind the coffee the coffee turns out so weak. Even if you use 2 or 3 pods packed with their packer as per their instructions the coffee tastes weak and like watered down coffee granules. We use the same coffee in other coffee… Read more

machines without pods and it tastes fantastic.

After contacting the company and answering all their questions about the pods, they wouldn’t accept a return without a video of the “science experiment” of following their instructions. Im not asking my family to video themselves using these pathetic pods. It’s embarrassing enough giving them such a terrible gift.

I would have not bothered reviewing, but it also seems their unsubscribe button doesnt work on their emails! Another reminder to review such a bad company and product.