Motipod

Motipod

 Verified
Motipod
2.2

36 reviews

PositivevsNegative
28% · 1025 · 69%

Return Claim MadeYes · No
Product Quality
2.9
Shipping
3.4

Reviews

36 reviews
36 reviews
Lamanoles
LamanolesCanberra Central 2602, ACT
 

Scammed by Motipod

Purchased Starter Bundle which was $102.00 on 24 June and have not received my order. I have sent email through website, message via Instagram and emailed the company directly but no response. I will be taking this further through ACCC. Don’t waste your money, this is a scam. Show details
Matt K
Matt K
 

Do not order!

Order placed, nothing received. I have sent multiple emails with no response. I have asked for a refund with no response. There is no phone number to call. There is no customer service. They have my money, I would like it back. Do not purchase from this business!!!
Tracy
Tracy2 posts
 

Greatly Lacking in Customer Service

Ordered over a week ago and still haven't received or heard anything. Status still says "order placed" which suggests it has not even been sent. According to the website they post out on following business day. I have tried to follow up twice via email and contact us but I have heard absolutely nothing. I am very disappointed, especially as this is a repeat purchase. I like the product and I had no problems with my previous order. Just a quick apology for the delay (preferably with an explanation) or some reassurance that my order will be sent and idea of when that will happen is all that is needed. Don't just take my money and ignore all communication. Show details
Tracy
Tracy  
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Imm
ImmSydney, NSW
 

Terrible customer service

Purchased Starter Pack for my Nespresso Machine. Pods do not fit my Nespresso machine. There is no phone number available. I have emailed them twice in two weeks, which is the required time line stated on the website to request a return but no response. I would like my money back and given the lack of response, I am not confident that if I return the product, that I will receive my refund but they will receive their product to resell. I wish I had read these reviews before I purchased from this company. If Motipod had done the right thing and responded to my two emails I would not have written this review.
Amoros
AmorosSydney, NSW
 

Worst customer service, useless product

Non existing customer service. Sent numerous emails directly or through their website contact form. No reply after several week. Once the purchase is completed, you won't hear back from them again. Stainless steel reusable pods just good to make a very weak coffee, regardless of how much coffee you use or grind size. Not worth the money. Tried all suggestions in their website, but coffee still very weak. Just a waste of good coffee beans.
Worst customer service I have experienced. Show details
Basia 19
Basia 19Perth, WA4 posts
 

The Worst service Ever

I have written 11 emails to the company to tell them they had taken 2 lots of money from my account. I ordered their product and realised it wasn't what I wanted, cancelled immediately, and rei ordered correct one I did get a cancellation notice but it's" vanished" revert since that I have tried every ea6sy possible to contact them, emails,replying on their correspondence,facebook, on their site, to no avail. They didn't cancel the order, They are still going to send cancelled one. After reading the reviews, I am going to report them to the ombudsman, and a few other places!! Show details
Product Quality
Charlee
CharleePerth, WA2 posts
 

Beware if refund required

My products were dispatched promptly and looked good. However when they arrived I realised they would not be suitable. I received the refund paperwork and dispatched them back within 2 days. It then took 3 months to get a refund after sending numerous emails, being ignored on the chat and finally when I let them know I had sent a complaint to the ACCC I miraculously got an email from Motipod in 3 hours saying I was being refunded. Good product but TERRIBLE service if u need a refund. Show details
Product Quality
Shipping
Florence D.
Florence D.
  Verified
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WAYNE
WAYNE
 

Motipod terrible customer service

I believe this place is a scam, unable to contact them & potentially have lost $150.00, if I had seen this forum prior I would not have ordered anything.
I do not recommend Motipod, shop around. Show details
Product Quality
Lisa
LisaSouth East Queensland, QLD
 

Is this even a real company?

In ordered products 5 weeks ago. I’ve emailed twice with no response. I’ve Tried tracking my supposed delivery progress. Nothing. The worst customer service! I don’t want the product now, I just want my money back…but I can’t because I can’t get hold of them. Do they even actually exist? Show details
Motipod
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Tamara
Tamara
 

I didn’t receive my order and no one answer

I ordered about a month and half ago 4 pods ( C$150) and I haven’t received anything, I’ve tried contacted them through all their social media, email and NOTHING.
Motipod
Motipod   DM   
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Tony
Tony
 

Crap customer service

over 2 weeks and products have not been sent. Cannot get anyone to return emails or online messages. I will get my money back and spend it elsewhere.
Motipod
Motipod   DM   
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proud nanna
proud nannaSouth East Queensland, QLD5 posts
  Verified

Not happy no seals for pods

Delivery was great but when got items the pods had no seals I sent an email they replied to me apologising and said they’d send some out this was late 2023 well after numerous emails still nothing won’t reply to any of my emails
Not very good customer service very poor communication

Can’t use them without seals
Not happy Show details

Shipping
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Jessica
Jessica3 posts
 
Motipod
Motipod   DM   
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Jelly
JellyNew South Wales6 posts
 
Motipod
Motipod   DM   
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Details

CategoryOnline Shops and Coffee Bean Shops
Offers Free Standard Shipping Yes
Free Standard Shipping Minimum Order Amount $80
Visit official website
  • ABN: 79474312139

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