Mustela No-Rinse Baby Cleansing Water with Avocado
Verified4 reviews
Instantly broke out into inflamed and red rash! – used this product initially because I heard such great reviews on how it clears baby acne, and how it is very mild for baby’s skin. I pumped it onto a cotton pad and dabbed it onto baby’s face and it instantly made her face break out into red and inflamed rash. Ended up going to the drs and was advised to apply 0.5% hydrocortisone cream for the reaction. The no rinse cleansing water dried out my baby’s entire face, wherever it was applied. Will never use this product again!
This product landed my baby in emergency – 3 weeks old bub and applied to her face. Rash came immediately. Swollen eyelids. Skins peeling off. Eyes secreted yellow mucus. 48 hours later had to go emergency as crying did not stop
Purchased in at Amazon for $18.69.
Hi August, we are very sorry to read about your little one’s eyes. We can understand how stressful this must have been for you. We do take any reaction extremely seriously and want to check and understand what happened. We will of course report this situation immediately to our Quality Department at HQ (who have a very strict policy regarding product quality) We will contact you through private message to ask for more details.
Once again we are very sorry that you went through this. You will be contacted soon. Best regards, The Mustela Team.
Love it – It smells really good. I mainly use it to clean my baby's face and neck. One thing I noticed is that certain areas (e.g. eyebrow) on my baby's face do turn a little red (I apply it to her whole face) it goes down after 10 minutes but no serious reaction apart from that and she doesn't seem to be bothered by it. Would recommend it as it is better than using wipes.
Convenient and handy – After researching all over the internet, for a product to help clean my newborn during messy nappy changes when out and about; this is the product. It's handy pump top; applies easily on cotton balls or makeup wipes and you only need a few times and the area gets cleaned as though you were giving the baby a wash over. I applied a small amount, just to make sure my newborn didn't react and she didn't. Smells wonderful, as though they applied a gentle cologne to mask any big mess. We also used it for the purpose of my newborn's baby pimples she went through during her 4-8 weeks after being born. Although, expensive for the price I use it sparingly and applied it on her baby pimples and it took a few weeks to clear it up and this is during Australian's hot summer days. Easy to throw into my backpack and convenient to take with us when we leave home. I would have given five stars, had they place a connector on the blue plastic cap that stops the pump top from being pressed down accidentally (for e.g in the bag). Thanks Mustela for another good product.
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Hi Josephine, we are very sorry to read about your experience and it is not an experience we normally see with this hero product of ours. At Mustela we take your experience very seriously. As part of our process, I will contact you through private message to have more information about the product. Best regards.