Navman Drive DUO SUV
VerifiedMPN: 358012118 reviews
Won't switch on – My Navman Drive Duo Suv has stopped working. it was getting more and more difficult to switch it on and now it switches on for a couple of seconds then dies. I am assuming it is the battery but advice needed. Show details · 1
Now won,t even start up – Had it about 3 years but problems last 12 month getting it to start. Sometimes it works, other times had occasional success using the reset button at the back of the machine. My computer would not recognize it last time I tried a map update. This last trip it has not worked at all. Think there is now an additional issue with the connection into the unit as the charging light does not light up or if it does only for a short time. Show details
Stopped working after latest map update – I just updated my drive duo suv from the nav desk and now the unit shows a error message on start up. I tried recovering it from the nav desk but nothing works.
Hi Mitch, Sorry to hear the update of your device has… Read more
I can't use the bloody thing – I went to update my maps, the update removed everything on my Navman I can not even connect it to my computer anymore. It tries to connect but nothing happens .It just keeps trying to connect . When I start it up without the computer connected ,it tell me no maps are loaded. When trying to connect to computer the picture of a computer with… Read more
connecting dots to the Navman come up and restarts trying to connect , over and over and over without a positive result. Tried to get help online well there is another waste of time.
Hi Gerardus, I'm sorry to hear that your map update has… Read more
Excellent GPS & camera – Purchased online for $279 four months ago. Easy to set up as I only required GPS and dashcam .Other features such as Bluetooth were not required. As the screen is 6inch the picture is clear and easy to follow. As the dashcam has a very wide lens there is some distortion at the edges but livable. Very handy to have notifications of traffic holdups. Show details · 1
Highly recommend do not buy this product – The unit has not work for more than one day Freezes all the time screen will not refresh. I have missed that many turns since I have had it. I can only use it as a camera, If I dare try to use the navigation the screen freezes Show details
Hi Peter, we are sorry you have experienced problems with… Read more
Excellent service provided – The camera of the head unit failed after nearly two years. I contacted Navman (Hazel) via email and followed her recommended and suggested fixes. Although Hazel was very friendly and helpful, the fixes were not successful. I returned the head unit from Canberra to Sydney on a Thursday. A new head unit arrived the following Tuesday. Can't ask for better service than that. Congratulations NAVMAN. Show details · 1
Very Poor Device - Steer Clear – What a saga. I'm on my third DUO SUV in 7 months, not one has worked properly - they all froze and refused to work, the refresh rates are terribly slow and the lane warning never worked properly and gave continuous false alarms. All units were replaced by Navman with a comment from the technician that the unit was faulty and needed replacing. … Read more
It appears that they have a serious problem with this unit. The latest replacement froze on the second use and I was instructed to find a pin and push the reset button. I pressed the reset button and it commenced to work again. The advice I was given was to keep pushing the reset button. On the first two units the reset button failed to correct the freeze. However if I have to push the reset button every time I start the car engine up I will be a very disappointed consumer - this is so impractical. I have another cheaper Navman and it works fine, but not the DUO SUV. The third new unit I have received this year has a screen that is difficult to see in daylight (this was not present in the first two DUO SUV's I had). I have taken pictures of this screen next to my other cheaper model Navman and sent the photo's to prove the difference. Their support is poor, because I think they know they have a dud in this particular model. Navman have replied and informed me that my latest DUO SUV is operating correctly albeit I can hardly see the screen and nothing more will be done. I have only written this review after giving Navman every possible opportunity to help the consumer. They have failed, so I need to inform the public to be wary of this model Navman.
Hi Woody Point Qld, I really do apologise for the trouble… Read more (+4 replies)
Heap of crap, (keeps freezing) – Heap of crap, (keeps freezing), buy another brand, save the frustration. Bought it 2mths ago for a trip, over the 6000kms covered it worked for maybe 1500kms. Updated it tried again back in Brisbane froze 10 times over 45min journey. I found it outright dangerous, as I was focused on the frozen screen instead of the road. Show details
Hi Terry, I'm sorry for the issue you are having with… Read more
Device is okay. Customer support is spotty – This device is pretty much the same device as the My Esacpe IV, with the addition of a camera or two. In my case two, as I got a rear camera installed. (That will had a huge extra cost in parts and installation). Rear camera installation is not easy, as the design of the cables was not thought through, making it impossible to keep the cables… Read more · 1
tidy. (Rear camera is NOT wireless).
As far as the rest of the device, the camera footage is okay, but you cannot combine the visuals of the front and rear camera, in spite of the demo videos on Youtube. You will have to watch front and rear separately, either on your computer, or while you are driving. The viewing software is not great.
One frustration is the corporate policy of map transfers. If you have paid money for an International map on and older device (eg MyEscape IV), it is money down the drain when you upgrade to a new device (eg Duo 2), even if the devices are so similar. They expect you to fork out all over again. End of life for the device means end of life for the software in it. Imagine buying a new computer and paying all again for the Office software as you cannot transfer software from one to another.
Will I recommend this device? It works okay, but Navman overseas phone support leaves much to be desired and can be frustrating.
Update June 2019 After an online map update now the device is malfunctioning. The screen freezes every so often (like every few minutes) then it stays frozen for a while as you are driving, causing me to miss turn-offs and important intersections. Very annoying. I noticed another reviewer had the same problem. As a result, I am subtracting 1 star giving the device 1 star only. Also the Navman servers are incredibly slow for updates. Not happy, Navman!
Update November 2019 I am increasing the stars for this review due to Navman Australian support having fixed technical problems I have been suffering. Let me first say that Navman Australian support were helpful and responsive, unlike the phone support provided from a foreign country. I had to send my device to Navman, postage paid thank you very much, and I got the same device back within a couple of days. Included documentation explained that the device software became corrupt.
Navman reinstalled and reset the device. I have tested it over several trips, and the screen has NOT been frozen again. Everything seems to be working okay now, thank you very much - although I am still out of the North American maps which I purchased for the previous Navman version (Escape IV). I do prefer using the Navman over Android - just easier to find your destination.
The Navdesk software has been upgraded to version 2, it worked for me without a glitch, although some prior functionality seems to have been removed. Still, it worked and seems stable. Also the Navman servers have been upgraded and I have not been experiencing delays again. All in all, a well deserved improvement..
For the cost useless – Have had this unit for 1year now been sent to Navman three tines now 1st time camera stopped working and Navman replaced unit 2nd time screen freezing when on a route but doesn't freeze when just normal sent back Navman sent back saying they updated software next time after same thing sent back to me saying nothing wrong but away this time when on… Read more · 3
set route unit freezes for up to 5 minutes then catches up then freezes again and unit gets very hot Will try sending back again or will just trash
June 27th 2019 Update: Update on review
Navman has done the right thing and after testing my unit have agreed that there is an internal fault have replaced it with a new one even sending me a pre paid aust post return lable Well done navman.
Waste of money – I found that it would not turn on when starting our journey. I would do it manualy sometimes it would stay on, sometimes not . I found myself taking it out of the vehicle and charging it in the home still finding it would do the same. This is continual charge all the way through ! Show details
Hopeless – The first one died and JB replaces it very quickly (suggests it’s commonplace). But, it’s rubbish nevertheless. Often locks up showing the navman screen. Tells you about cameras on roads you’re not on!? Gets the distance to objects completely wrong, like it doesn’t know what speed you’re doing. Just yesterday it told me about a camera 20Metres… Read more
away whilst I was doing 100kmh and the actual camera was 150m behind!? It won’t allow you to turn off the stupid lane deviation/ collision warning “feature” off!? This gps is a total pile of junk! Btw the 4WD maps are almost non-existent and rubbish when they do exist.
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Needs further development – I purchased this unit in January 2018 for a specific task during a trip in central Australia in August 2018. The unit work flawlessly whilst on nice smooth road surfaces for the first 3 months or so & then the bugs started to show up, unit failed to switch on even with a full battery, sometimes it would freeze just after start up. The journey up… Read more
through SA & in to NT was plagued with issues with the GPS device, several times hard re-sets had to be done to get the unit to power up & work accordingly.
Not overly impressed by this unit, could do with some further development especially in the are of off road stability.
Looks like I maybe returning it for a more substantial device.
Hi Ross, Im sorry to hear about your experience with the… Read more (+2 replies)
Don't buy this GPS/Dashcam – I purchased a 6" Navman DUO SUV because it had dashcam and GPS all in the one unit. IMO this unit is a big letdown. I have 2 Garmin GPS and they have good clearly defined screen maps with white background and coloured wide roads with roads in large print and clearly defined. Not so the Navman, grey background, narrow roads, and small print for the… Read more
roads. None of the 5 options to change the screen fixes the problem. The directions are absolutely hopeless. I was heading west on the M5 out of Sydney and wanted to go on the M7 to Brisbane, ( the correct instruction would be to take the left off ramp. But instead it said to keep RIGHT, this would have taken me to Campelltown). I took it back and got my money refunded.The only reason I didn't buy the Garmin alternative was because Garmin only make a 5" GPS/dashcam unit and I wanted a 6". I' ll now wait until Garmin produce a 6"
Hi Wayne, Im sorry to hear about your experience with the… Read more (+1 reply)
It freezes frequently – I bought it several months ago but rarely use it as it often not reliable and unresponsive than our google maps on the phones. There are several issues some which were outlined on other reviews. The one most annoying is that if you turn it on without starting the engine. It starts. If you then switch on the engine it just shuts off or freezes,… Read more
there is nothing you can do to power it up or reset it. You must have to unplug it so it completely runs out of battery thereby unfreezes itself.......
Screen is also extremely hard to see under daylight.
Video or photo taken can’t be played back. It keep saying no data.
I really regret buying it now as it’s is such painful experience using it.
Hi Herbert, Im sorry for your experience with the Drive… Read more (+5 replies)
Garbage – This is the most useless navigational device on the market, do not buy. It will direct you through private property retirement villages gardens and parks four-wheel drive tracks unsuitable for cars has no idea, this product should be withdrawn from the market. I am on my second one replacement through warranty just as useless as the first one. … Read more
At least this one has a voice that speaks proper English not some stupid robotic voice that speaks a pigeon English
Nevertheless it is no point when it is unable to navigate correctly this device will take you down goat tracks instead of the freeway local knowledge is required if you want to use this device no good if you're venturing into an area you do not know an old fashioned street directory is more useful.
Hi Malberg, It sounds like you have the device not set to… Read more (+4 replies)
Don't Bother - stick with a cheap Asian import – Bought this unit 9 months ago and I have to say I'm very disappointed on so many fronts. At the outset I need to mention that I usually buy cheap no-name GPS units on eBay which run for a year and then I just replace them with a better featured model, so my review is based on years of personal experience with these cheap no-name units. Let's… Read more
start with the navigation performance... TERRIBLE!! The processing power in this unit is definitely under-powered, the built in search engine does not have the smarts that the cheaper GPS units have and will often not find what you're looking for, so it's quicker to search on your smartphone to find the address and then enter it into the unit. When navigating it has moments where it just pauses for a few seconds, especially after you've taken a suggested turn, it seems to take a few seconds to regain it's position; I'm talking about driving on suburban highways and roads where GPS signal is very strong, not inner city & CBD where most GPS units suffer. The other problem is that when you go into a tunnel it just freezes until it finds GPS signal again, unlike the cheaper models that recognise you are in a tunnel (based on mapped route) and keep directing you at the last known speed so you have an idea where you are going to exit, but no, this one just freezes until it finds GPS signal and then takes it's time to get back on track, by which time it's too late because you've already probably taken the wrong exit :(
The other problems with this unit relate to usability with the interface which is slow and sometimes unresponsive.
Updating the lifetime maps is equally a pain, the Navman servers are excruciatingly slow and you'll be retrying for ages before you actually get your maps to update.
Just stay away from this model!!!
Hi Pepita, Thankyou for the comprehensive review. after… Read more (+1 reply)
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Hi Ron, I am sorry to hear of your experience with your… Read more