Reviewer Photos & Videos
Stopped working after latest map update
I just updated my drive duo suv from the nav desk and now the unit shows a error message on start up. I tried recovering it from the nav desk but nothing works.
I can't use the bloody thing
I went to update my maps, the update removed everything on my Navman I can not even connect it to my computer anymore. It tries to connect but nothing happens .It just keeps trying to connect . When I start it up without the computer connected ,it tell me no maps are loaded. When trying to connect to computer the picture of a computer with connecting dots to the Navman come up and restarts trying to connect , over and over and over without a positive result. Tried to get help online well there is another waste of time.
Purchased in August 2018 at JB Hi-Fi Retail Stores for $450.00.
Excellent GPS & camera
Purchased online for $279 four months ago.
Easy to set up as I only required GPS and dashcam .Other features such as Bluetooth were not required.
As the screen is 6inch the picture is clear and easy to follow.
As the dashcam has a very wide lens there is some distortion at the edges but livable.
Very handy to have notifications of traffic holdups.
Purchased in November 2020 for $50,000.00.
Highly recommend do not buy this product
The unit has not work for more than one day Freezes all the time screen will not refresh. I have missed that many turns since I have had it. I can only use it as a camera, If I dare try to use the navigation the screen freezes
Purchased in July 2018 at JB Hi-Fi for $416.00.
Excellent service provided
The camera of the head unit failed after nearly two years.
I contacted Navman (Hazel) via email and followed her recommended and suggested fixes. Although Hazel was very friendly and helpful, the fixes were not successful.
I returned the head unit from Canberra to Sydney on a Thursday. A new head unit arrived the following Tuesday. Can't ask for better service than that.
Purchased in October 2017 at Repco for $399.00.
Very Poor Device - Steer Clear
What a saga. I'm on my third DUO SUV in 7 months, not one has worked properly - they all froze and refused to work, the refresh rates are terribly slow and the lane warning never worked properly and gave continuous false alarms. All units were replaced by Navman with a comment from the technician that the unit was faulty and needed replacing. It appears that they have a serious problem with this unit. The latest replacement froze on the second use and I was instructed to find a pin and push the reset button. I pressed the reset button and ...it commenced to work again. The advice I was given was to keep pushing the reset button. On the first two units the reset button failed to correct the freeze. However if I have to push the reset button every time I start the car engine up I will be a very disappointed consumer - this is so impractical. I have another cheaper Navman and it works fine, but not the DUO SUV. The third new unit I have received this year has a screen that is difficult to see in daylight (this was not present in the first two DUO SUV's I had). I have taken pictures of this screen next to my other cheaper model Navman and sent the photo's to prove the difference. Their support is poor, because I think they know they have a dud in this particular model. Navman have replied and informed me that my latest DUO SUV is operating correctly albeit I can hardly see the screen and nothing more will be done. I have only written this review after giving Navman every possible opportunity to help the consumer. They have failed, so I need to inform the public to be wary of this model Navman.
Purchased in March 2019 for $450.00.
Heap of crap, (keeps freezing)
Heap of crap, (keeps freezing), buy another brand, save the frustration. Bought it 2mths ago for a trip, over the 6000kms covered it worked for maybe 1500kms. Updated it tried again back in Brisbane froze 10 times over 45min journey. I found it outright dangerous, as I was focused on the frozen screen instead of the road.
Purchased in June 2019 at Jbhifi for $399.00.
Device is okay. Customer support is spotty.
This device is pretty much the same device as the My Esacpe IV, with the addition of a camera or two. In my case two, as I got a rear camera installed. (That will had a huge extra cost in parts and installation).
Rear camera installation is not easy, as the design of the cables was not thought through, making it impossible to keep the cables tidy. (Rear camera is NOT wireless).
As far as the rest of the device, the camera footage is okay, but you cannot combine the visuals of the front and rear camera, in spite of the demo videos on Youtube. ...You will have to watch front and rear separately, either on your computer, or while you are driving. The viewing software is not great. One frustration is the corporate policy of map transfers. If you have paid money for an International map on and older device (eg MyEscape IV), it is money down the drain when you upgrade to a new device (eg Duo 2), even if the devices are so similar. They expect you to fork out all over again. End of life for the device means end of life for the software in it. Imagine buying a new computer and paying all again for the Office software as you cannot transfer software from one to another. Will I recommend this device? It works okay, but Navman overseas phone support leaves much to be desired and can be frustrating.
Purchased in April 2019 at Repco for $270.00.
For the cost useless
Have had this unit for 1year now been sent to Navman three tines now 1st time camera stopped working and Navman replaced unit 2nd time screen freezing when on a route but doesn't freeze when just normal sent back Navman sent back saying they updated software next time after same thing sent back to me saying nothing wrong but away this time when on set route unit freezes for up to 5 minutes then catches up then freezes again and unit gets very hot
Will try sending back again or will just trash
June 27th 2019 Update: Update on review
Navman has done the right thing and after testing my unit have agreed that there is an internal fault have replaced it with a new one even sending me a pre paid aust post return lable
Well done navman.
Purchased in October 2018 at JB hi-fi for $300.00.
Waste of money
I found that it would not turn on when starting our journey. I would do it manualy sometimes it would stay on, sometimes not . I found myself taking it out of the vehicle and charging it in the home still finding it would do the same. This is continual charge all the way through !
Purchased in May 2017 at JB Hi-Fi Retail Stores for $440.00.
The first one died and JB replaces it very quickly (suggests it’s commonplace). But, it’s rubbish nevertheless. Often locks up showing the navman screen. Tells you about cameras on roads you’re not on!? Gets the distance to objects completely wrong, like it doesn’t know what speed you’re doing. Just yesterday it told me about a camera 20Metres away whilst I was doing 100kmh and the actual camera was 150m behind!? It won’t allow you to turn off the stupid lane deviation/ collision warning “feature” off!? This gps is a total pile of junk!
Btw the 4WD maps are almost non-existent and rubbish when they do exist.
Purchased in March 2017 at JB Hi-Fi Retail Stores for $350.00.
Needs further development.
I purchased this unit in January 2018 for a specific task during a trip in central Australia in August 2018. The unit work flawlessly whilst on nice smooth road surfaces for the first 3 months or so & then the bugs started to show up, unit failed to switch on even with a full battery, sometimes it would freeze just after start up.
The journey up through SA & in to NT was plagued with issues with the GPS device, several times hard re-sets had to be done to get the unit to power up & work accordingly.
Not overly impressed by this unit, could do with some further development especially in the are of off road stability.
Looks like I maybe returning it for a more substantial device.
Don't buy this GPS/Dashcam
I purchased a 6" Navman DUO SUV because it had dashcam and GPS all in the one unit. IMO this unit is a big letdown. I have 2 Garmin GPS and they have good clearly defined screen maps with white background and coloured wide roads with roads in large print and clearly defined. Not so the Navman, grey background, narrow roads, and small print for the roads. None of the 5 options to change the screen fixes the problem. The directions are absolutely hopeless. I was heading west on the M5 out of Sydney and wanted to go on the M7 to Brisbane, ( the co...rrect instruction would be to take the left off ramp. But instead it said to keep RIGHT, this would have taken me to Campelltown). I took it back and got my money refunded.The only reason I didn't buy the Garmin alternative was because Garmin only make a 5" GPS/dashcam unit and I wanted a 6". I' ll now wait until Garmin produce a 6"
It freezes frequently.
I bought it several months ago but rarely use it as it often not reliable and unresponsive than our google maps on the phones. There are several issues some which were outlined on other reviews. The one most annoying is that if you turn it on without starting the engine. It starts. If you then switch on the engine it just shuts off or freezes, there is nothing you can do to power it up or reset it. You must have to unplug it so it completely runs out of battery thereby unfreezes itself.......
Screen is also extremely hard to see under daylight.
Video or photo taken can’t be played back. It keep saying no data.
I really regret buying it now as it’s is such painful experience using it.
This is the most useless navigational device on the market, do not buy.
It will direct you through private property retirement villages gardens and parks four-wheel drive tracks unsuitable for cars has no idea, this product should be withdrawn from the market.
I am on my second one replacement through warranty just as useless as the first one.
At least this one has a voice that speaks proper English not some stupid robotic voice that speaks a pigeon English
Nevertheless it is no point when it is unable to navigate correctly this device will...
Questions & Answers
hi I need to replace the battery in my Navman drive duo SUV , Battery number is 52345a1(11cp6/35/51) 3.7v 1100mah4.07wh where can I buy one
I tried to update my maps on my drive duo SUV, the unit message do you want to remove old maps, I pushed yes. now my maps are gone and I can not even connect the unit back to the computer,
I can no longer let the Navman connect to the computer. so now I have a completely useless piece of equipment. I can't log it on to my computer, cant load any maps Paid 450 dollars at JB Hi_Fi_, I can't find a back up on my computer. the unit is dead. how can I re-install when I can't even connect it to my computer
Is there any way to access the settings to do a factory reset? I would think every device would have this option. Resetting to factory usually makes things work again, but yeah that’s if it has the option.
We are sorry to hear that you are unable to install the latest mapping and you lost the maps on the device.
If you can’t proceed with the map update installation as the device is not being detected by the computer, please try to perform a hard reset. For the steps, please refer to the link below:
Please also try another USB port or another USB cable to further isolate the problem. Please also try another computer if possible.
If you will still have the same problem, please send an email to our email support team at firstname.lastname@example.org for further assistance.
Regarding your query, there is an option to restore the device to factory default on the Drive Duo SUV. Restoring the device to factory default will delete all the saved addresses such as the saved under My Places and recent locations. This can be done by going to the Main Menu>Settings>Device>Restore factory default.
If you will have any other queries, you may also send an email to our email support team at email@example.com.
The Navman Team
Hello. If my navman suv duo was stolen is there a way to lock it or find out where it is like a phone.
Thank you for posting your query.
Regarding your question, our Navman device is not trackable. There’s no way for us to locate it just like phone or other tracking devices. However, we can completely lock your device for it not to be operable forever. To proceed with this, please send a copy of the police report, written or email consent - with signature (below is a sample), and the following details:
1. Complete Name:
2. Phone Number
3. Model Number: DRIVE DUO SUV
4. Serial Number
5. Unit ID/UUID (if possible)
Below is the sample consent form:
I, <Customer Name> from <address> authorize Mitac/Navman Australia to completely lock my device as it has been stolen/lost. I understand that in the event the device gets recovered, it can never be used again as all registration details of the unit will be completely removed from the server and it will be locked. Attached is a copy of the police report (only if device is stolen).
I understand that if the device is ever recovered, Mitac/Navman Australia is not responsible or are they obliged to repair/fix/replace/restore/give access to it again.
<customer name, sign & date>
Please send your reply to our email support team at firstname.lastname@example.org with those needed details and once received, we will remove your details, particularly the device UUID, from our registration server which will render the device inoperable forever.
Looking forward hearing back from you and hope we can resolve your issue.
The Navman Team
Get an answer from our members and Navman representatives
|Category||Dash Cams and GPS Navigation Systems|
|Camera Resolution||1296p (Super HD)|
|Features||Automatic Incident Detection (G-sensor), Bluetooth, Forward Collision Warning, GPS, Lane Departure Warning and Motion Detection|
|Memory Type||MicroSD card|
|Dimensions||173 x 101 x 18 mm|
|Features||Built-In Dash Cam, Free Map Updates and MicroSD Slot|
|Manufacturer Warranty||2 year(s)|
- MPN: 3580121
- GTIN13: 4710887989959
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