Fiddly to use but OK
First, open the packet over the sink - there's a lot of surplus goo inside.
The soft jelly-like mask has two pieces, which are supposed to be stuck to a plastic liner to make them easier to handle. When I opened my packet, the two pieces were stuck to each other instead, but I was able to separate them gently. Then I had a problem, because the mask has a right side and a wrong side, and because they hadn't been stuck to the liner, I couldn't tell which was which. I chose to put them on textured side outwards.
Even though they were stuc...k together, it was easy to tell which part was which - one has eye holes and the other has a mouth hole. The holes aren't fully cut out - the flaps have been left in place, meaning that you can fold them over your eyes and mouth if you like. I quite liked that feature. I felt a slightly prickly sensation while wearing the mask and my face still feels a little tight afterwards. However when I touch my skin with my fingers, it does feel softer. It's not the best feeling I've had after a face mask, though. Note: I don't think my product was faulty, because I looked at some reviews of other Neutrogena masks, and them not being stuck to the liner seems to be a common situation.
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