The products are fine, but the administration, processes, centralized call centre and general service ARE A NIGHTMARE. Every single order was late or incorrect -- when the company was called, I was always assured of a replacement, but weeks later we were still waiting. The right hand does not know what the left hand is doing. Incompetent is the word that describes the service here.
Do not use this “company”.. I use that term very loosely
Tried one month “call to order” with these guys to measure how much water we’d need at home before signing up to monthly subscription. My subscription has consisted of; online account.... is all over the place. Delivery of product.... is all over the place (ranging from the 11th to the 25th of the month. Direct debit... is all over the place.
I contacted “customer service” (another term I use loosely) this morning as my delivery is 10 days overdue... they insist I’m not on a monthly prescription..... really? So why have you been delivering ever...
Every month I am calling them to chase my water delivery and account, no one ever contacts you like they're meant to. Drivers never show up, water never delivered. Pathetic
Worst company to deal with
Paid for a cask of water that never came. Went to online chat and they said we will send it out. Yup sent alright with another invoice. Shonky company shonky staff. Water has a funky taste also. like tap water.
Purchased in August 2020 for $27.00.
The water tastes sweet likes they've added sugar, it's really disturbing.
We tried to cancel our subscription after the first order arrived as I can't allow my family to drink this stuff, it's clearly riddled with additives, and being owned by coca cola I should have known that it'd be filled to the brim with chemicals.
When we tried to cancel our order online it said I had to call the team and they'd "walk me through the process". Surely the process is click cancel I don't want your water delivered to my house because it tastes like sugar.
Do not order this water for your own safety.
Purchased in September 2020 at Neverfail for $15.00.
A total Joke
I have been wrongly invoiced..
3 emails...4 phone calls.. NO response..no contact...no action
Purchased in March 2020.
I Was Told I can't Get Refund If I Cancel My Account
I have been a loyal customer with Neverfail for more than 15 years. The cooler was leaking and I called the customer care number but none cares. I called today to cancel the account and I was told that I have been charged till next year February and I can't get refund because it is the company policy. Is this the way you treat your loyal customer for 15 years? This is the worst customer service I have ever received in my life time.
Show some respect to your loyal customers !
Purchased in April 2005.
just buy a decent water filter, tastes far better and works out far cheaper
doesnt taste the greatest but in some rural areas its better than our terrible tap water, we bought a high quality inline water filter that flows at around 10Lpm works out far cheaper and tastes even better.we only need to change the pre filter and dense carbon filter once every six months.
Worst company to deal with
We cancelled our water delivery in Nov 2019. Every month since they have delivered water (5 months on now) and I have had to chase them up to come and pick it back up. Every operator promises it won’t happen again but it does. Now they are saying we owe money but when I log in it says we are in credit. Worst company I have dealt with absolutely useless. Water isn’t the nicest tasting either.
Purchased in September 2019 for $13.00.
Water tastes terrible
After leaving feedback on their website and not receiving a response, I thought I would leave something here. I bought water from Coles Express in Clarkson, and it tasted like it was tap water and badly filtered. Maybe your filter isn't working and the water supply is BAD. I can taste chemicals in it, so badly that it bloats me, makes me belch and makes me sleepy. Would it be possible that the water your collecting isn't filtering out the drugs found in scheme water or that someone has contaminated it? It was also bubbly like there was gas ins...ide it. The water is hardly tolerable cold, barely, but it still makes you feel sick, but if you drink that at room temp it's undrinkable. I poured out TWO containers of it on my lawn! Can you please check your quality control? I kept some in case your remotely interested in how bad it tastes. Its never been THAT bad.
Purchased in March 2020 at Coles Express for $26.00.
Worst company out
Accounting system is a joke. Cancelled with them months ago , all paid up. Then 6 months down the track they send another 4 bottles . What the .... I don't use them I call them up to pick it all up and they have the audacity to send threatening payment letters for something I didn't want use and had returned.
If you value your sanity stay away go to another company.
Purchased in January 2019 for $55.00.
Worst company ever
Waiting for my delivery for almost a month second time they do this.i finally got a hold on someone on the phone on Friday they apologized and said they will deliver on this Wednesday.Today Friday no delivery and after 3 emails with no response,live chat that doesn’t work I waited on the phone for 20 minutes to talk to someone and just to tell me I sorry we don’t deliver anymore in Darwin.what????they said we will give you your money back.well you better do so..unbelievable
Purchased in February 2020 for $38.00.
Astonishingly bad customer service
A part of a well failed after only 5 months of ordinary use. Caused a loss of a significant amount of water. Neverfail were willing to replace the water, but knuckled down and refused to replace the faulty part. It was a $5 part. Yes, I could have just bought it, but that wasn't the point. They showed disdain for a customer and the service attendant resorted to being a smart butt in their responses. Could not beleive they spoke to inappropriately to a customer over a faulty part they sell for $5. Moved to a competitor immediately. Simply not good enough.
Purchased in September 2019 for $25.00.
Avoid at all costs
Neverfail's administration and accounts department are a complete fail. I have tried contacting Neverfail (or should I say Alwaysfail) to try resolving an accounting issue since November 2019. The account was paid over the phone, but they are still sending me letters to pay it! I have spoken to them half a dozen times now, and they still haven't fixed this. In December last year their excuse was they are having an accounting system issue, but to me it sounds much more serious and they should be audited asap. Now to my disbelief, I have cre...ditors chasing me up for the payment - which has already been paid. I recently called them again, and I had to deal with the rudest most obnoxious women in accounts that I have ever dealt with. I will never use this organisation again, and by the looks of the below reviews, others are having the same issue. I feel sorry for the water delivery trucks who are always punctual and on time, but unfortunately the management and admin team will be the demise of this company.
Great alternative way to have spring water without all that plastic waste!
If you want spring water delivered, and not have to worry about it, then the driver will take care of everything for you. All you have to do is leave your empties out - like the old days and he will do the rest. Friendly service and great quality product. Would prefer to have invoices emailed would be my only feedback
Purchased in February 2020.
When I originally set up the account, I linked a credit card to it for automatic payments. I’ve since removed the card and pay the day I get an invoice, apparently when they were automatically taking payments an invoice was “partially” paid, not sure how or why but I wasn’t aware and have paid several invoices since then (this particular invoice was for back in October). Randomly got an email saying it had gone to creditors, when I wasn’t even aware there was an amount owing! I call up and was told since it was partially paid it won’t show up o...n my online account saying I owed anything and I would have had to call up. So because of their glitch, I wasn’t aware of an outstanding amount and now have to chase up the receipt, which wasn’t emailed to me after I paid, to get creditors off my back. Terrible company, I wouldn’t recommend them to anyone! Certainly going to make sure clients know not to go with this company.
- Verified purchase
Poor service, poor social media management
I keep getting threatening demand letters stating my account is unpaid - WHEN ITS PAID. I have called twice before and been told it's sorted and it keeps happening. I then contacted a really rude person on the other end of their social media Facebook page and got no help and then got blocked for letting her know she was no help.
I have formally submitted 2 complaints. 1 about the account and 2 about their incompetent and rude social media person. Fyi - who blocks all negative feedback so they pose as a perfect company. They are far from it...
Purchased in February 2019 at Delivery for $60.00.
Tastes of chlorine and fluoride. Heavy to drink compared to superior pureau water
Purchased in January 2020 for $5.00.
would never use Naverfail or recommend the company to anyone because of [Name Removed] from accounts.
Based on my experience, I would never recommend Neverfail, the representatives of the company are very deceptive, misleading and sneaky.
The driver delivers keeps delivering water even if you don't place an order, we have 4 bottles of water and he keeps delivering the water even after I told them not to...
[Name Removed] from accounts, what can I say, well just that "you're the cause of this review and i hope people consider this review before dealing with your company"
Purchased in July 2019.
delivery driver caught on camera mixing empty bottles with full ones
we wondered why we kept running out of water.
the guy would come, drop off bottles and leave a reciept.
so we checked the cameras and he is bringing in 5 or so full bottles and mixing them in with the empty ones.
so it looks like we have drunk more than we have.
Purchased in September 2019.
Questions & Answers
Hi,just i would like to ask whether never fail water contains all naturally occuring ingredients or do you add any chemicals in to it.Thank you
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