5Neverfail Spring Water

Neverfail Spring Water


341 reviews · Statistics

21% · 70268 · 79%
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341 reviews

Watter 15lt

I am customer for about 5yr. I just cancelled my rental water cooler and the staff said there is no refund although I paid rental for 1yr ( big thief) . I order watter 6 of 15lt about three weeks now still waiting for it. So the rental of water cooler & ordered 6 15lt water till now has not arrived. What sort of service is this. Any new customer please think carefully before you get neverfail. Company call neverfail no it is fail 100%.

Do not recommend

Always canceling deliveries, 2 filters have leaked and broken so far
Terrible customer service
What a waste of money
Amanda R.
Amanda R.VICGreater Melbourne (Outer), VIC

From the name to the promises - nothing rings true about this company

Perfect example of false advertising on their website.
Haven't received a delivery in months. Every week for the last month I've been advised my query had been escalated and will be treated as a priority. Lodged a formal complaint and got the exact same response.
Currently looking into alternate options.
Ross B
Ross BNSWSydney, NSW

Very Disappointed

Can't adhere to a simple delivery commitment. Try to escalate and they ignore you.
No consideration for the customer and it's all about them.
Should reconsider changing the name to AlwaysFail
NormanNSWSydney, NSW5 posts

3 months after account closure still get debited

AVOID they will still charge your account even your account is fullly closed!!!!!!!!!!!!!!!!
Heather Pierce
Heather PierceQLDSouth East Queensland, QLD3 posts

Worse than terrible worse than trying to contact Centrelink

Been trying since October to have our contract cancelled and picked up, can't call sat on hold, did a chat, called again and requested a call back- 48 hours later I missed the call- They sent us an annual renewal notice which we dont want obviously, now with the credit control demanding payment, they don't respond to emails either since trying to explain the situation, more than 2 weeks has passed since I once again spoke to someone to pick up the bottles. Will try again today- there is no customer service..
Diana M.
Diana M.SAMetropolitan Adelaide, SA

-100 stars! Worst water delivery service ever- BEWARE

Have been trying to get water for a whole week now after having our delivery not come for 1 month. We have 13 employees and they need their water. Have rung HO multiple times and no-one can give me an answer as to when our delivery would be except that it's been escalated to priority... which was 4 days ago... wow... seems like we are a REAL priority! What a joke! Have cancelled and we are now with another water company - who is a dream! Show details
Greg2 posts

Water & Service

If you want water or service, google spring water and find another company. It will save the pain of calling and ultimately not getting any water. Not sure what the other companies are like, but they can’t be any worse. Bad company. Show details
rong8888WAPerth, WA16 posts

Extremely poor service

We have been waiting for over a month for our regular water delivery for our office. When you call you are in a queue for so long that you can't hold on a run a business at the same time. Emails don't prompt better service either and they can't give us an idea of when we will get a delivery as they are so busy. Time to cancel you can’t have an office with no water in summer. I don’t think they are delivering at all .
They need to change their name to Always fail. Show details
Sandy M.
Sandy M.VICSouthwest, VIC

Extremely poor service and tiok money illegally from our account

Extremely hard to contact. Website keeps showing incorrect information. Took money illegally from our account. Trying to get a credit and told so many stories. Rang and told credit would be done today and was not done. Now they are charging a cancellation fee. Beware!!! Show details
Inge4 posts
Mrs Blundell
Mrs Blundell

Wish I could give -100 stars

Absolutely fail every time!!! Take unauthorised payments, unable to contact them. Order 4 bottles delivered 7 then tried to bill us for 7.
Now received email threatening legal action as we cancelled direct debit.
Complaint lodged with department trading

Never use this company Show details

Leanne M
Leanne MVICGreater Melbourne (Outer), VIC3 posts

Worst Customer Service and Products

Tried ordering for our business... Ordered online and paid upfront for cooler and bottles. Took weeks to be delivered after several messages confirming a delivery then no show.
Finally have a delivery show up and the cooler is on for 3 days and will only dispense hot water.
It took over 2 weeks of phone calls and waiting on their chat (which that function is removed regularly from their page) to get through, after which time I told them they have their crap back.
Took forever to have the cooler collected and still waiting on a refund.
Avoid at all costs. Show details
FrankWAPerth, WA

The worst customer service!!!

On hold for over 3 hours and no answer. Cancelling subscription due to visually contaminated water.
Ezy Truck Parts P.
Ezy Truck Parts P.QLDSouth East Queensland, QLD

Customer service center are the worst

We returned product and cancelled subscription, but keep getting a new bill, with a note that supply will be stopped. Show details

Questions & Answers

Cheryl G.
Cheryl G.

Does neverfail water have flouride


Why has the water from this crowd started to taste metallic? The taste is usually what you would get from tap water not from fresh? spring water.


What is the typical ph and tds?

Gary B.
Gary B.  

Not sure - thanks for your question.

See all Neverfail Spring Water questions

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