Worst Customer Service and Products
Tried ordering for our business... Ordered online and paid upfront for cooler and bottles. Took weeks to be delivered after several messages confirming a delivery then no show.
Finally have a delivery show up and the cooler is on for 3 days and will only dispense hot water.
It took over 2 weeks of phone calls and waiting on their chat (which that function is removed regularly from their page) to get through, after which time I told them they have their crap back.
Took forever to have the cooler collected and still waiting on a refund.
Avoid at all costs.
The worst customer service!!!
On hold for over 3 hours and no answer. Cancelling subscription due to visually contaminated water.
Customer service center are the worst
We returned product and cancelled subscription, but keep getting a new bill, with a note that supply will be stopped.... Read more
Hopeless Customer Service
Was on hold for 2 hours no response! I had placed recent call back never received a return call. Suggested using online Chat icon took me to a FAQ page requested my manager to cancel contract!!!!!!!!!!!!!!!!!!
Upgrade of website - Reduce Customer Service Services
A home delivery customer of 12 years. An upgrade of website seems to have reduced Customer Service Agents. Am on a call to Customer Service 133037. Straight up less than 30 seconds in to the call message states that hold time is longer than normal with offered options to leave number, stay online or go to website. Have been on hold now for 1hour and 38 minutes and counting. TERRIBLE!!!Sincerely disappointed. What we need cannot be done online and leaving a number nobody phones back!!!... Read more
This is the worst company in Australia. I cant get them to cancel the order, answer the phone, often dont show or just leave water that isnt ordered. NEVER put an order in coz it wont show up or it will be wrong, at this point I have like 18 bottles they just keep dumping them. Rude on the chat or phone. There are many competitors so dont go this direction, its seriously the worst service ive ever experienced. Shocking absolutely shocking that they are still in business. Well I guess they have alot of customers since you cant cancel it... Read more
I have been dealing with this company (by default) for a year, inheriting the task from a previous staff member. It has been consistently BAD, but recently, it has escalated to the worst I have ever dealt with. To capture the last issue, ordered product, was booked delivery for new water bottles 18/10, dozens of follow calls, can't get through, you get a call back, update instructions, failed deliver again, reschedule said delivery, fail again, repeat multiple times. only to sit here 4 weeks later, still nothing. Cut off from online chat even after sitting waiting for hours. Words fail me. How can this be possible? Researching alternative. I reckon they are going under, which would make sense.
Been trying to get them to pick up their broken cooler for months. I have to keep cancelling the water deliveries as they keep putting them back up for delivery. I will not pay any invoices until this is sorted. The worst customer service ever!!!!!!!!
Water is fine - customer support is absolutely non existence.
I would like someone from the customer support to contact my wife on 0407 784 752... Read more
Terrible customer service
We have not received our delivery for the past weeks and several times we have been trying to contact customer service (it's been a week so far) and we have not received any call back or reply from the live chat. Still waiting for our delivery!
DO NOT recommend - terrible service all round
I ordered something, received something completely different about 2.5 weeks later (no reply to messages asking where is my order )..then no response when I said I do not want this order I wasn’t what I asked for !! No response from email, phone or customer chat. Will never use again... Read more
WORST COMPANY IVE EVER DEALT WITH
Renting products then refusing to deliver water, refusing to refund charges, refusing to answer calls or emails!!! DO NOT USE THEM... Read more
A customer of 20 years. Took me 3 days up 7 hours to contact them as my water cooler was leaking and we had no water delivered for a month. It the CEO has got any guts to pick up the phone for his appalling company and disengaged team, which are only lead by you.
WORST CUSTOMER SERVICE EVER!!! If I could rate a ZERO I would
Dont try and contact them they dont answer the phone - 4 hours on hold to speak to someone and they just cut you off. Online chat is pointless hours to get to talk to someone and they cant answer any queries they just say they will request it. Hours and hours and hours wasted to try and follow up on a service they are meant to deliver.... Read more
0 Stars from me too!
Wish you could give no stars. Absolutely rubbish customer service - 24 people in online chat queue - wait time is 136 minutes. You can call and be put on hold for two hours then not answered. Or you can request a call back sometime between now and the rest of your life - but we promise we will call back at the beginning of the next business day if we don't call you back today! Don't hold your breath! If you can buy from elsewhere or another supplier I would strongly recommend it! We were purchasing from another supplier (happily for many... Read moreyears) until they were bought out by Neverfail unfortunately................ It's a shame their customer service over the phone and online chat / email response is pathetic as the delivery drivers are great guys and always friendly and considerate.
Questions & Answers
Does neverfail water have flouride
Why has the water from this crowd started to taste metallic? The taste is usually what you would get from tap water not from fresh? spring water.
Get an answer from our members and Neverfail representatives
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