NextGen Ryde - have no understanding of the impact of Loyalty...
If I could give this club zero stars for their attitude towards customers I would. It's no wonder this club has average rating below 2. Their customer service is appalling. To be honest the investment group that owns them will do nothing about it, as it's all about the $'s and not about providing customer service.
As a member (and one that has been a family member for many years now, so they've received $1000's of dollars from me) I recently booked a squash court. As I have done several times in the past, and have brought in guest with me to p...
Worst place bar none
Don't be fooled by the view.
This is an Un-health Club in every possible way. The concept of management doesn't exist here - quite the opposite. Arrogance on a grand scale. There is no sense of humanity or positivity in this 'picturesque setting at Kings Park'. Do not even consider it and don't be fooled by the setting.
There is nothing to recommend this place. You pay extortionate amounts to be totally ignored, spoken to by management as though you are lucky to be allowed in at all.
The place is tired, confused, its members are constantly...
Pc to gym in attempt to find out membership price. Twice no human response unsuccessful getting through tried a few times throughout day no success. Rang again today finally human voice. Trainee with no supervisor on board. Could not get any concrete answers. Especially no membership price given. She didn’t know.
Read reviews and yes confirms my experience.
Was a member many years ago when they opened and do recall this 3 month nonsense that I contested. Thankyou reviews for reminding me on their shocking customer service and irrational fee structure. How they survive is unimaginable.
Dreadful, had an issue that needed following up. Spoke to the Canberra Next Gen, not one supervisor or manager was available at either times to talk. Asked for the head office number. Was given incorrect numbers. Than rang a couple of times to just have the phone hang up without speaking to anyone after finally going through numbers to get to the right area. It just went on and on. Did not get to speak to anyone other than the receptionist. Not worth my time or effort. Not a great start for a non member. Dreadful service.
NextGen Canberra - AVOID LIKE HERPES
Unless you want classes where there is less then 50cm between participants as they cram you in and being told that its okay for the screaming feral kids club kiddies to urinate on the floor because they are members too and their family membership is worth more to the club then your gold membership then AVOID AVOID AVOID
Late arrivals during Pilates Yoga and Body flow classes
Very annoying when members arrive up to 10 mins after class has commenced.There is no apology.They miss the warm up and have no regard for the sign on the door.
May I recommend that the instructors be given the authority to follow the clubs directive.
This behaviour lowers the tone of the club that you promote as THE PLACE TO BE for the next generation
Dirty, old equipment bad management
I've just left the club at Ryde after being there for several years as the club facilities and staff have been getting worse every week, machines are dirty and the younger crowd never uses towels. The staff are too busy chatting than doing their job. The management in this facility seems to be nowhere sending young employees out to cop all the complaints from members.
This place needs new management and new equipment before I ever come back.
This gym absolutely robs you of your money! Over priced for whatever so called service and equipment they provide! No mention of having to physically go in and cancel the 3 month membership as they forgot to state that it's a 'roll over contract'! Pathetic staff! Pathetic price! Pathetic contracts!!!!!
Customer service top class
Recently my daughter and myself inquired about joining Next Generation Kings Park, Perth, to meet the loveliest and most accommodating customer service person I have had the pleasure to meet in a very long time. Brandon was considerate, flexible, he neither was pushy and even offered incentive's to enable us to trial the club and see whether we would find it suitable to our needs. The staff have all bent over backwards to be pleasant and when Brandon says he will follow through he is true to his word. We have now joined the club and if it wasn't for Brandon we may not have. So thank you and well done Next Generation, you are employing the right kind of people. :)
Nextgen - Ryde Is Dirty And Has Attitude
This place is full of kids, they are unruly and wreck havoc running around unsupervised everywhere. The lounge area is noisy and dirty. The staff upstairs, some are ok but most have attitude. The only friendly person upstairs is [name removed]. The reception staff are usually polite but nothing more. It's the kids everywhere and the dirtiness that gets you most. The toilets downstairs need maintenance and furniture needs replacing. The pools are very nice and clean though. The café is boring and doesn't change it's menu around often enough. This does not offer as much value for money as you would initially be lead to believe. Am going to cancel our memberships which we haven't used for a while anyhow.
"We just can't stop taking your money, dummy"
Next Gen in Adelaide is nestled in a glorious location next to the Adelaide Oval and the river, and the tennis courts, cafes and pool are pretty special. However, the 3-month period in which the organisation robs you of your own money for 12 weeks after you've left is something I'll never forget (irrespective of trying to validate this practice via the initial contract) Three people I've met in Adelaide since I was fleeced in this manner have avoided signing up to avoid the same fate - even though I'd be quick to reminisce that the majority of the time the gym/pool/courts are a generally pleasant experience.
The WORST gym ever!! No respect, no professionalism!! Nothing just robbing you!!!
This is the worst experience from joining a gym! I have been as a Gold member in Adelaide NextGen gym, and I've also paid for a permanent locker for a year in advance! NextGen entered into my locker without any notice or getting my permission twice! First time with that excuse that they have limited numbers of gold class lockers (they didn't say that, when they wanted to get my money!), putting my stuff in a "rubbish bag" which was the ultimate insult! After complaining about that, they came back with apology after apology, saying they didn't k...now who did that, and they promised it would never happen again! But they are so disorganised and unprofessional that they did it again, one month before expiring my locker contract, putting a note in the locker, that they got the locker back due to expiring my contract! Checking with them they came back with apology again that they didn't have no idea who did that because my contract was not expired! So basically you have no safety and security in that gym, no respect, some very unprofessional people running that gym who are only interested in your money!!!
- Verified customer
Dirty, Over Priced, Rude Staff, Just Rank!
Next Gen Kings Park
Old unserviced equipment, their grand remodel was basically taking stuff away and adding a couple of new machines.
Staff are rude, unfriendly, uneducated trainers and clearly they don't like cleaning. I feel like I need to have a shower after having a shower at Next Gen.
You'll actually fit right in and love this gym if your filthy, don't use a towel, don't shower much or generally don't clean up when you've made a mess.
I have been a member of a lot of gyms (including fitness first) and this is the worst and most unethi...
- Verified customer
Absolutely no understanding / empathy with customers ... money hungry business
Be very careful with their contracts as most gyms are understanding when circumstances change that is beyond ones control. This gyms main concern is money coming into their accounts automatically. Absolutely no regards with customer relations...would never again sign up with this gym... I've been gymming for the past 16 years and have used gyms all around the world .. customer experience through this gym was the worst I've received....
No understanding of keeping clients happy
Equipment broken and dirty,classes ok,not valuefor money. Maintenance done during opening hours leaving access to a minimum. Staff unfriendly and look like they don't want to be there. Staff rude to members. Spend most of their time talking to each other and ignoring members . Lack of training and accountability. The general feeling around the gym is one of apathy and on a rapid adelaide downhill spiral
The worst gym in Adelaide
I have been a gold member at next Gen for many years. I found this is the worst gym I ever been.
1. Equipment. As a gold member I pay extra money with more expectations. Most of equipment are broken. By dealing with broken equipment, my blood pressure goes up and sweat by the frustration.
2. Gold member upstairs shower rooms. Always long waiting line. No soap, hair drier is broken. To access swimming pools, it is very inconvenience.
3. Staff who don't know "customer service" . Very helpful.
4. Very slow free WIFI.
5. I don't find any value being a member.
Many friends and colleagues ask me about this gym. I recommended to go somewhere else.
- ‹ Prev
- Next ›
Questions & Answers
How much is it tonjiin a gold member?
I want to use a bring a friend pass what do I say to the counter?
Is new Generation club worth the money?
I don't think so. Better options out there in the market. No contracts or lock in fees and better facilities.
Joyce, just as I thought. Many thanks, I'll stick to the Y (or would do if they had a pool) Cheers, Oscar.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.