??!
1 photo
Next Generation Clubs

Next Generation Clubs

1.9 from 72 reviews

See the Best Fitness & Leisure Centres in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
9
4 star
6
3 star
0
2 star
10
1 star
47

S Scott

S ScottSydney, NSW

Worst Gym

published

Customer service and is terrible. They trick customers with their sales techniques and contracts. Would definitely not recommend joining here. They are only interested in getting as much money out of you as possible.


Ian Bertram

Ian BertramSydney

  • 2 reviews
  • 2 likes

NextGen Ryde - have no understanding of the impact of Loyalty...

published
Value for Money
E.Nuff

E.NuffPerth, WA

Worst place bar none

published

As expected

published

Pc to gym in attempt to find out membership price. Twice no human response unsuccessful getting through tried a few times throughout day no success. Rang again today finally human voice. Trainee with no supervisor on board. Could not get any concrete answers. Especially no membership price given. She didn’t know.
Read reviews and yes confirms my experience.
Was a member many years ago when they opened and do recall this 3 month nonsense that I contested. Thankyou reviews for reminding me on their shocking customer service and irrational fee structure. How they survive is unimaginable.


Lana

LanaPerth, WA

Discrimination and abuse!

published

I was asked to take my son with Autism somewhere else by the General Manager of the Kings Park Next Generation Club!


Dreadful

published

Dreadful, had an issue that needed following up. Spoke to the Canberra Next Gen, not one supervisor or manager was available at either times to talk. Asked for the head office number. Was given incorrect numbers. Than rang a couple of times to just have the phone hang up without speaking to anyone after finally going through numbers to get to the right area. It just went on and on. Did not get to speak to anyone other than the receptionist. Not worth my time or effort. Not a great start for a non member. Dreadful service.


Great club

published

I love the concept of next generation, I’ve only been a member for a couple of weeks but am really enjoying all the facilities so far and would recommend it.


Annoyed

AnnoyedCanberra

NextGen Canberra - AVOID LIKE HERPES

published

Unless you want classes where there is less then 50cm between participants as they cram you in and being told that its okay for the screaming feral kids club kiddies to urinate on the floor because they are members too and their family membership is worth more to the club then your gold membership then AVOID AVOID AVOID

Late arrivals during Pilates Yoga and Body flow classes

published

Very annoying when members arrive up to 10 mins after class has commenced.There is no apology.They miss the warm up and have no regard for the sign on the door.
May I recommend that the instructors be given the authority to follow the clubs directive.
This behaviour lowers the tone of the club that you promote as THE PLACE TO BE for the next generation

Dirty, old equipment bad management

published

I've just left the club at Ryde after being there for several years as the club facilities and staff have been getting worse every week, machines are dirty and the younger crowd never uses towels. The staff are too busy chatting than doing their job. The management in this facility seems to be nowhere sending young employees out to cop all the complaints from members.
This place needs new management and new equipment before I ever come back.


Ana

AnaPerth

  • 2 reviews
  • 1 like

Money hungry

published

This gym absolutely robs you of your money! Over priced for whatever so called service and equipment they provide! No mention of having to physically go in and cancel the 3 month membership as they forgot to state that it's a 'roll over contract'! Pathetic staff! Pathetic price! Pathetic contracts!!!!!


Customer service top class

published

Recently my daughter and myself inquired about joining Next Generation Kings Park, Perth, to meet the loveliest and most accommodating customer service person I have had the pleasure to meet in a very long time. Brandon was considerate, flexible, he neither was pushy and even offered incentive's to enable us to trial the club and see whether we would find it suitable to our needs. The staff have all bent over backwards to be pleasant and when Brandon says he will follow through he is true to his word. We have now joined the club and if it wasn't for Brandon we may not have. So thank you and well done Next Generation, you are employing the right kind of people. :)


Nextgen - Ryde Is Dirty And Has Attitude

published

This place is full of kids, they are unruly and wreck havoc running around unsupervised everywhere. The lounge area is noisy and dirty. The staff upstairs, some are ok but most have attitude. The only friendly person upstairs is [name removed]. The reception staff are usually polite but nothing more. It's the kids everywhere and the dirtiness that gets you most. The toilets downstairs need maintenance and furniture needs replacing. The pools are very nice and clean though. The café is boring and doesn't change it's menu around often enough. This does not offer as much value for money as you would initially be lead to believe. Am going to cancel our memberships which we haven't used for a while anyhow.


Toby

TobyAdelaide

  • 2 reviews
  • 3 likes

"We just can't stop taking your money, dummy"

published

Next Gen in Adelaide is nestled in a glorious location next to the Adelaide Oval and the river, and the tennis courts, cafes and pool are pretty special. However, the 3-month period in which the organisation robs you of your own money for 12 weeks after you've left is something I'll never forget (irrespective of trying to validate this practice via the initial contract) Three people I've met in Adelaide since I was fleeced in this manner have avoided signing up to avoid the same fate - even though I'd be quick to reminisce that the majority of the time the gym/pool/courts are a generally pleasant experience.

Sarah

SarahAdelaide

The WORST gym ever!! No respect, no professionalism!! Nothing just robbing you!!!

published
Yodz

Yodz

  • 2 reviews

Do not go here for tattoo removal

published

They deserve no stars. They have the worst customer service, robbing me with the thousands I paid for my tattoo removal which didn't work. I wish I never went here for my tattoo removal. Avoid.


  • Verified customer

Dirty, Over Priced, Rude Staff, Just Rank!

published

Jennifer

Jennifer

  • 2 reviews
  • 3 likes
  • Verified customer

Absolutely no understanding / empathy with customers ... money hungry business

published

Be very careful with their contracts as most gyms are understanding when circumstances change that is beyond ones control. This gyms main concern is money coming into their accounts automatically. Absolutely no regards with customer relations...would never again sign up with this gym... I've been gymming for the past 16 years and have used gyms all around the world .. customer experience through this gym was the worst I've received....


Peter C

Peter CAdelaide l p chwalisz

No understanding of keeping clients happy

published

Equipment broken and dirty,classes ok,not valuefor money. Maintenance done during opening hours leaving access to a minimum. Staff unfriendly and look like they don't want to be there. Staff rude to members. Spend most of their time talking to each other and ignoring members . Lack of training and accountability. The general feeling around the gym is one of apathy and on a rapid adelaide downhill spiral

1 comment
Peter C
Peter C

The worst gym in Adelaide

published

I have been a gold member at next Gen for many years. I found this is the worst gym I ever been.
1. Equipment. As a gold member I pay extra money with more expectations. Most of equipment are broken. By dealing with broken equipment, my blood pressure goes up and sweat by the frustration.
2. Gold member upstairs shower rooms. Always long waiting line. No soap, hair drier is broken. To access swimming pools, it is very inconvenience.
3. Staff who don't know "customer service" . Very helpful.
4. Very slow free WIFI.
5. I don't find any value being a member.
Many friends and colleagues ask me about this gym. I recommended to go somewhere else.


Page 1 of 4

Questions & Answers

tris

trisasked

How much is it tonjiin a gold member?

1 answer
Sarah
Sarah

$77 for 2 weeks, and believe me it is not worth it!


Caris

Carisasked

I want to use a bring a friend pass what do I say to the counter?

1 answer
Anon member
Anon member

just ask and they will let you


Oscar Tame

Oscar Tameasked

Is new Generation club worth the money?

5 answers
Joyce
Joyce

I don't think so. Better options out there in the market. No contracts or lock in fees and better facilities.

Oscar Tame
Oscar Tame

Joyce, just as I thought. Many thanks, I'll stick to the Y (or would do if they had a pool) Cheers, Oscar.

George
George

Next Gen Memorial Drive in SA works for me very professional staff and clean


Get an answer from our members

Details

CategoryFitness & Leisure Centres

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.