Next Generation Clubs

I have now cancelled my membership this evening 3 June 2026 after being slugged $1700 for exorbitant membership fees per month ! with Harrison at the front desk. Unfortunately, no assistance was offered regarding my safety concerns, nor was any practical solution provided as to how I could safely access a walking lane without children disrupting… Read more

my exercise, splashing around me, or placing me at risk of injury. After paying approximately $1,700 in membership fees and repeatedly raising legitimate safety concerns, I am extremely disappointed that no meaningful effort was made to ensure a safe and accessible environment for a senior disabled patron seeking gentle exercise and rehabilitation. Lana Korvin

Extremely disappointed with the ongoing conditions and management decisions at this gym. For weeks, the indoor cycle room during the Wednesday 6:30pm class has been excessively hot, poorly ventilated, and completely unsuitable for a high-intensity workout environment. Multiple members have complained, and many are visibly struggling during class.… Read more

This is no longer just about comfort — it is a serious health and safety concern. Indoor cycling in extreme heat creates real risks including dehydration, dizziness, overheating, and potential medical emergencies. Any gym management aware of these repeated concerns should understand their responsibility and duty of care toward both members and instructors. What is also concerning is the apparent lack of equal support across instructors and classes. Instead of focusing on creating a professional and supportive environment, management appears more interested in selectively promoting certain instructors and class formats while ignoring ongoing operational and safety issues affecting others. Members notice this behaviour, and it creates a very unprofessional atmosphere. I sincerely hope management addresses this immediately because continuing to ignore repeated complaints about unsafe training conditions could eventually require formal escalation beyond internal management discussions. This review is being posted in the hope that member safety and professionalism finally become a priority.

I was genuinely disappointed by the experience I had when referring a new member to the club. He was provided two different prices for a 12-month membership, which immediately left a poor impression and made him hesitant to proceed. Wanting to… Read more

support him, I then enquired about purchasing a 3-month gift membership so he could try the club before committing to the remaining 9 months. To my surprise, I was again given two different prices for the same 3-month gift option.

When I raised this, the manager explained that the staff member was new and had provided incorrect pricing due to high staff turnover and training issues. Unfortunately, this is not an acceptable justification. Inconsistent or incorrect pricing—whether due to staffing issues or otherwise—reflects poorly on the professionalism of the club.

It should not be difficult to ensure clear, accurate, and consistent pricing across all staff. This experience was disappointing, especially as I was trying to bring a new member to the club and support its growth.

I hope management takes this feedback seriously and reviews its internal processes to ensure future members receive a more professional and consistent experience.

absolutely love next generation Ryde! After living away from the area for many years it is a big part of what brought me back to live close by and go to this gym! a game chamger for health has every facility you could want!

5 star for NextGen Ryde. Everything is perfect. Professional instructors,fabulous choice of multiple classes and times. Cafe and restaurant are top class,friendly staff and a creche. It is more like a resort..great value for money.

Been a member of Next Gen Perth for about 3 years now and love it. Equipment is great, staff are friendly and the food and prices in the cafe are the best in Perth. I love the HIT classes :)

It's the little things that have been unattended for sometime - beautiful place and can be better very easy – carpark is a big issue ? There was a fight today over carparks ? people go next door to watch a game and leaves little carparks for people who actually want to use your facilities. Close off all exits to the oval Not Hard - Next Gen you fail in achieving.

I am visiting Adelaide and Googled for the nearest pool for a swim. Turned up to NextGen ant Adelaide Oval. I was then advised they had no shop for buying goggles and cap (which I forgot) so I went to buy these. When I came back I was advised I needed to purchase $60 for a casual membership for my swim! All fair enough but information that good customer service would have told me on the first visit.

Happy overall with the facilities. However, would like to comment on the equipment choices at the different locations. One most notable absence of the all important and necessary Abductor/Adductor machine is sorely missing from the Canberra location. Have on several occasions made known to the management and PT staff that this equipment is… Read more

missing and necessary as there is no alternate exercise or equipment that would effectively work those muscles.

Magnificent – Next Generation, Memorial Drive is absolutely magnificent. We have been members for 18 months & so enjoy our daily visits to the gym. Yes there are little issues from time to time but in our Experience with managers the issues are always dealt with in a very satisfactory & timely manner. The highlight however of our daily gym visits is the… Read more

interaction with the staff in the Cafe. Maria, Gabby, Chris & Arthur as well as all the other staff working in the cafe who are always friendly, attentive & great company, it really is always a daily highlight for us. Thanks also to the two Daniel’s who are incredibly helpful managers whom we enjoy passing conversations with. THANKYOU Next Gen Managers, Staff, Instructors & the magnificent Cafe Staff.

The room not clean, membership price is high then other – I joined second year in Next Gen Ryde. Overall it is good. Fit for me and very close my work or home. Only I complain the floor is dirty in class room. Sometimes I join two class continued. I never see any cleaner around gym.

Make it easier to get prices – Next Gen Doncaster. Was going to sign my family up but the way they force potential customers to come in and the hard selling method just doesn't work. It's pretty annoying. Just post the package and membership prices online clearly and list out what it includes and allow online signups. I just want to know the price FIRST before going in. This is… Read more

to ensure it's within budget. No point in me going in, tour the place and find out it's out of budget and wasting everyone's time.

Incompetent management at Next Gen Doncaster – If the management team from a Motel 6 were tasked to run a Hilton Resort, the result would be Next Gen Doncaster. Management (Tamara James-Reid, Hafiz Omar and Marcus Nolan) can't seem to get it right regarding basic cleanliness, basic communication skills, health and safety, and staff professionalism/training. It is run like a suburban football… Read more

club, not a luxury health club.

Management can ride the coattails of the new facilities only for so long. Now with the facility in its 3rd year, with wear and tear showing, they need to start doing their jobs.

Standard Worksafe requirements are not met. The change rooms and sauna facilities are dirty with visible mould. The gym floor is filthy. A disabled toilet was broken for 3 months without being fixed. When cleaning does occur, safety signs and barriers are not used. To clean benches, they are dunked in the pool while people are swimming. Tools are left lying around in areas accessed by kids. Staff are not trained properly.

Use of the sauna means sitting in somebody else’s sweat because a wash down bucket is not available. Even a local council swimming pool provides this.

Classes are always booked out, even for premium members paying $65 a week. Everyday members are seen waiting outside the pilates room hoping to fill in for a no-show. To book classes operating at peak times, you will need to book at 8am on the dot 10 days in advance. A few minutes late and the class will be full.

To book a Tuesday or Wednesday class in 10 days time, you better set your alarm for 8am on Saturday or Sunday. Yes, according to the website, "elevate your lifestyle".

A personal trainer (Yanni Spanos, as supervised by Hafiz Omar) informed me that there is a 1-towel policy. Members will be allowed a towel for their workout but not for their shower afterwards.

Is this "luxury"? Is this really a “premium service”? There is an obvious disconnect between strategy and implementation. They promise Singapore Airlines business class but deliver Virgin economy.

It was a money grab at every opportunity - direct debit personal training, exorbitant car park fees (forcing members to park on the street), $100 "glute activation" classes (not included in "premium membership") and unfair/hidden membership cancellation terms and costs.

Do not join this gym. There are better gyms nearby, run by competent people.

Intentionally deceptive and discriminating company – They refused to tell me any prices unless it was over the phone. Having a hearing disability makes talking on the phone difficult and uncomfortable for me. Yet, they were rude and discriminated against me, telling me that they would only discuss over the phone. Appalling customer service and work ethic, and judging from the many reviews I've come across they are frequently not upfront with people. Shame on you NextGen!

Refuse to tell you prices and rude – They are not willing to email any price information and only want to talk on the phone, which isn’t always an option for everyone. When I asked for an email they were quite rude and dismissive on the phone. I’m guessing they are that expensive that they want the opportunity to talk you into joining first, because seeing a figure will scare you… Read more

off. She said she couldn’t email prices as there’s too many, yet she said it’ll only take a second over the phone? A bit contradictory don’t you think! I noticed many reviews saying very similar. Seems dodgy especially considering all other gyms I’ve enquired about were upfront with their prices and fees!

Customer service and sales suck of next gen Doncaster – Pathetic customer service ..pathetic sales consultants ..spend your hard earned money only to feel humiliated ..if you like that please go n join.. fitness first is 1000 times better at a fraction of a price

Good facility and great staff – I joined the Perth club last month and it is a great place with everything under one roof. The spin instructors are top notch. Yesterday the spa temperature was low and the manager was there himself to explain the problem to me which I appreciated.

Most inefficient gym and cafe in perfect setting! – Gym equipment old and often not clean Cafe is a joke - hardly worth them bothering Expect to wait 20-30min for a basic Management do not care Pool area is a health risk - people walk in from outside - through the door marked staff only !! - and from gym sweaty - undress and get straight into pool Steam room sauna and spa are regularly out of… Read more

order and not working at least 1 per week Changing rooms stink and have appalling hygiene Hard to understand they have a licence to operate !

Next Generation Kings Park - absolute shocker – The entire club is set up just to appear as functional as possible to the casual visitor. It is all just a facade though to pressure sell a lock in contract. Once you are there you start to realise that everything is a lie and that you are never going to enjoy your experience as most of the facility is largely non-functional. In fact, part of… Read more

their sales tactics appear to be attempting to make your experience as poor as possible, but then promising to do better if you upgrade to a higher tier of membership. If they cannot deliver the basics then do not give them more money in the hope they will change as they just won't - they are actually not set up to deliver any form of decent service to customers and this is not a priority for General Management. So even if you give them more money they cannot deliver that which they are completely incompetent to do!

Don’t waste your money – Don’t listen to the sales pitch. Once you sign up, they lock you in and don’t offer value for money. Machines are regularly out of order, booking systems don’t work and the ‘gold’ standard changing rooms are filthy and in desperate need of refurbishment. They lock you in, take your money, but offer bare minimum in return.

Aggressive finance team – Nextgen failed to provide a Covid-safe environment - letting patrons do heavy aerobic work right next to stationary machines and not removing coughing patrons. After weeks of inaction in response to my complaints I cancelled my membership in writing using the web form and was pursued for four weeks fees rather than two, then when I objected I was… Read more

continually billed for more weeks - NextGen literally blackmailed me by saying my bill would continue to blow out despite the cancellation. They are expensive - $34 a week. I am being hounded, spammed and harassed by debt collectors Milton Graham (Dunn & Bradstreet) over a disputed $60 debt. Not worth dealing with sociopaths/ use another club.

This gym appears to be a Ferrari but with a Skoda engine - Canberra – My husband and I joined NextGen Canberra starting our membership on 19th April 2021. We attended for the first time on this day. About halfway through our regular workout we decided that NextGen just wasn't right for us, several problems arose on just this visit so we decided that because we were still in the grace period that we would cancel and… Read more

not continue with the membership. The few problems were 1. we were quoted the incorrect price when we signed up and they told us that it would be an extra $10 per week when we arrived on the day, 2. my membership card wouldn't allow me access to the lockers (I had to get someone to assist on locking a locker then again to unlock - card troubles) 3. the spa didn't actually work - the button to make it bubble didn't work. 4. The gym didn't have the equipment that I needed to complete my workout. So NextGen wasn't right for us. I called the membership consultant after we left the gym and advised that we didn't want to continue as Nextgen wasn't right for us. I was advised that I had been signed up since the beginning of the month - even though my membership didn't start, and my account was not debited until after 19/4, therefore they could not cancel my membership. After a heated discussion they said that they would allow me to cancel however they still charged $97.14 that they said is non refundable. This amount covered a pro-rata payment (for a membership that didnt even go ahead) + a fee for start up and app access (that didn't go ahead and we were not given access to any app). Be very careful when choosing NEXTGEN - they will take money from you for services that weren't even provided, misquote then act like that is ok. Nextgen is like a Ferrari from the outside but sadly has a Skoda engine.

Next Gen Canberra avoid and join Club Lime instead – Members are paying top dollar for a poor gym experience (I personally pay 3000 and 100 at the cafe a week so 4000 and can u tell I am disappointed - Every franchise gym (fitness first/goodlife) in Australia including all other Next Gens have the following but mgmt here are simply lazy or out of touch (which is it). (1) missing equipment - for 6… Read more

years since opening and no chance in next 2 years (based on mgmt feedback) / pathetic....

No Seated or standing calf raise; No Lying leg curl (seated have been removed Australia wide due to knees issues from incorrect adjustment); One squat rack ; No Hip abductor; No Hip thrust (2 most requested equipment of all from ladies); or a No Professional land mine bar.

(2) continuing to place the stretch area downstairs in a squash court (now distancing restrictions are lifted). Who wants (including older members) to walk down three flights on a concrete floor with no mats when every gym in Australia has already collocated and sets aside an area - who is doing/teaching or encouraging stretch aghhh no one.

(3) lack of a storage hutch areas for drinks/bottles and keys/phones. Who wants to travel three flights to a locker area to store these items - aghhh no one that’s why every franchise gym has these storage hutches or lockers - hello ! - omg fitness first and goodlife has them in and outside studios and the gym (sat mornings check out the classes - studio full of bags hello !!!!).

(4) missing cable attachments/carabiners (after 2 months after alerting) and a member injuring using an old rusted attachment carabiner and what did they do put the old one back on - disgrace), no maintenance or lubricating of cables after alerting - all dry for years, awful non streamed music and no music videos poor atmosphere, Pt’s who don’t supply professional programs (check out the single pages in the program box) - no one in Australia programs like that) or monitor/correct form and frequently get to sit during shifts eating and using mobile phones - who does that in the industry aghhh no one - it goes on and on - no wonder the member demographics lacks 20-30 year olds.

(5) gym mats not industry standard - too short, thin, narrow and unable to be used for basis stretch such as child pose as knees are two wide and unable to cushion full body - no franchise gym (fitness first/good life) or any next gen use these mats which just pile up don’t get cleaned and represent an unhygienic mess...

Downstairs is great but upstairs omg....let’s see how long above continues (March 2021). Easily the most expensive gym at this price point with the most incomplete equipment profile and poor service mainly due to mgmt and pts not having to pay for memberships and none training regularly at the gym hence the zero care factor.

10/10 for effort downstairs Next Canberra but time to step in up in the gym.... - it’s called industry best practice - dont be lazy and accept encourage member needs and feedback not avoid and discredit ☺️ - don’t under estimate these views in Perth Next Gen they sacked the club manager, gym manager and half the duty managers and Pts for same issues - just a tip people.....

Club lime (CISAC Belconnen) beckons - best gym in Australia 5 minutes down the road and no issues such as above .... have joined so now paying 5000 good luck Next Gen Canberra u are last Gen without doubt.......

Dishonest with next generation gym membership prices, so won’t publish them on line – Next gen Adelaide Gym membership prices are erratic and based on let’s try and get as much possible from different people. The last time I rejoined I surveyed over 10 different members as to what they had paid and it was all different.ranging from just over 1000 to 1800 .They won’t print membership prices on line as you have to get a sales pitch individuallly. Perhaps the sales team get a bigger bonus the more that they can get out of people ?

Management is arrogant, phone mostly on 'leave a message', hours very limited – Don't bother going there or making a telephone inquiry if you expect straight forward answers (assuming you actually get to speak to human being) regarding fees and membership options. Once there, the noise level is loud, management seem to think they are doing you a favour by speaking to you. Weekend opening hours are very limited and apparently… Read more

designed to avoid having to pay staff, which is inconvenient when weekends are when most users have time to really make the most of the facilities. Unless something changes, I suggest trying anywhere else.

Sign the contract at your peril! – Management appalling, unresponsive and unreasonable. PTs are ok but overall this is a money grabbing outfit with a no-care business model that will fleece you for 12 months minimum contract, no escape.