Cafe is absolutely abominable
Next Gen, I get that you have a few nights that are social, however, from the hours of 5am-9pm you are a gym and raquet health club.
I made a suggestion to the cafe to advertise some health food and I was met with total defensiveness, disrespect and distain- it was as if the girl serving coffee actually owned the cafe herself!
Your cafe in Canberra is 85% alcohol. With a couple of A4 sized pictures on the wall next to the register and a pick-up menu as old as the hills to advertise all of the wonderful health conscious options you have availa...
Beware : All is not as it seems
Facilities are great, the place looks beautiful - equipment and pools are clean and tidy HOWEVER!!!! you are paying A LOT of money for this privilege! For the exorbitant amount of money I was paying (1,800/year) I expected the service to be impeccable also. This is where I was sadly disappointed! Even though I had asked all the right questions about opening hours, being able to cancel my membership, whether I could put it on hold etc. I discovered after it was too late that they had purposely missed vital pieces of information like all the ex...tra expenses involved & how much notice you needed to give etc. They had also outright lied about the opening hours until they got that signature. Be very careful. DO NOT sign anything till they give you a copy of the contract and you have read EVERY WORD! I asked repeatedly for a copy of mine, never got one then was told “it’s in the contract you signed”. They were rude & unhelpful. I’m not sure if it is because they are all so young or if it’s just lack of training but their customer service is appalling. It’s was not worth the frustration! Shop around - there are plenty of better clubs who care about their members. The gym I attend now have the same facilities and I am literally paying half the price!
Worst coffee in Canberra
Coffee is very poor, probably worst coffee in Canberra. Disappointing and I wish they would train their staff at the cafe. Membership facilities are sometimes overrun by toddler and kids making heaps of noise. Jym is moderate, facilities are moderate. Jym staff are pretty poor. I occasionally notice bad advice being given to older members by young staff.
Arrogant and inexperienced power tripped management that act as if they are doing you a favour by allowing you to be there. Bad customer complaints management. Management totally ignored my requests for a phone call to discuss how badly I was treated by a wet-behind-the-ears on-duty manager who was extremely disrespectful and cocky. The members come second here, not first which is disappointing considering the cost. Not only that, it has poor upkeep of wet areas and no boxing facilities. Cafe menu changes about once every 5 years. Scales in mens are about 20 years old and don't work properly. No Thanks.
NextGen Ryde - have no understanding of the impact of Loyalty...
If I could give this club zero stars for their attitude towards customers I would. It's no wonder this club has average rating below 2. Their customer service is appalling. To be honest the investment group that owns them will do nothing about it, as it's all about the $'s and not about providing customer service.
As a member (and one that has been a family member for many years now, so they've received $1000's of dollars from me) I recently booked a squash court. As I have done several times in the past, and have brought in guest with me to p...
Worst place bar none
Don't be fooled by the view.
This is an Un-health Club in every possible way. The concept of management doesn't exist here - quite the opposite. Arrogance on a grand scale. There is no sense of humanity or positivity in this 'picturesque setting at Kings Park'. Do not even consider it and don't be fooled by the setting.
There is nothing to recommend this place. You pay extortionate amounts to be totally ignored, spoken to by management as though you are lucky to be allowed in at all.
The place is tired, confused, its members are constantly...
Pc to gym in attempt to find out membership price. Twice no human response unsuccessful getting through tried a few times throughout day no success. Rang again today finally human voice. Trainee with no supervisor on board. Could not get any concrete answers. Especially no membership price given. She didn’t know.
Read reviews and yes confirms my experience.
Was a member many years ago when they opened and do recall this 3 month nonsense that I contested. Thankyou reviews for reminding me on their shocking customer service and irrational fee structure. How they survive is unimaginable.
Dreadful, had an issue that needed following up. Spoke to the Canberra Next Gen, not one supervisor or manager was available at either times to talk. Asked for the head office number. Was given incorrect numbers. Than rang a couple of times to just have the phone hang up without speaking to anyone after finally going through numbers to get to the right area. It just went on and on. Did not get to speak to anyone other than the receptionist. Not worth my time or effort. Not a great start for a non member. Dreadful service.
NextGen Canberra - AVOID LIKE HERPES
Unless you want classes where there is less then 50cm between participants as they cram you in and being told that its okay for the screaming feral kids club kiddies to urinate on the floor because they are members too and their family membership is worth more to the club then your gold membership then AVOID AVOID AVOID
Late arrivals during Pilates Yoga and Body flow classes
Very annoying when members arrive up to 10 mins after class has commenced.There is no apology.They miss the warm up and have no regard for the sign on the door.
May I recommend that the instructors be given the authority to follow the clubs directive.
This behaviour lowers the tone of the club that you promote as THE PLACE TO BE for the next generation
Dirty, old equipment bad management
I've just left the club at Ryde after being there for several years as the club facilities and staff have been getting worse every week, machines are dirty and the younger crowd never uses towels. The staff are too busy chatting than doing their job. The management in this facility seems to be nowhere sending young employees out to cop all the complaints from members.
This place needs new management and new equipment before I ever come back.
This gym absolutely robs you of your money! Over priced for whatever so called service and equipment they provide! No mention of having to physically go in and cancel the 3 month membership as they forgot to state that it's a 'roll over contract'! Pathetic staff! Pathetic price! Pathetic contracts!!!!!
Customer service top class
Recently my daughter and myself inquired about joining Next Generation Kings Park, Perth, to meet the loveliest and most accommodating customer service person I have had the pleasure to meet in a very long time. Brandon was considerate, flexible, he neither was pushy and even offered incentive's to enable us to trial the club and see whether we would find it suitable to our needs. The staff have all bent over backwards to be pleasant and when Brandon says he will follow through he is true to his word. We have now joined the club and if it wasn't for Brandon we may not have. So thank you and well done Next Generation, you are employing the right kind of people. :)
Nextgen - Ryde Is Dirty And Has Attitude
This place is full of kids, they are unruly and wreck havoc running around unsupervised everywhere. The lounge area is noisy and dirty. The staff upstairs, some are ok but most have attitude. The only friendly person upstairs is [name removed]. The reception staff are usually polite but nothing more. It's the kids everywhere and the dirtiness that gets you most. The toilets downstairs need maintenance and furniture needs replacing. The pools are very nice and clean though. The café is boring and doesn't change it's menu around often enough. This does not offer as much value for money as you would initially be lead to believe. Am going to cancel our memberships which we haven't used for a while anyhow.
"We just can't stop taking your money, dummy"
Next Gen in Adelaide is nestled in a glorious location next to the Adelaide Oval and the river, and the tennis courts, cafes and pool are pretty special. However, the 3-month period in which the organisation robs you of your own money for 12 weeks after you've left is something I'll never forget (irrespective of trying to validate this practice via the initial contract) Three people I've met in Adelaide since I was fleeced in this manner have avoided signing up to avoid the same fate - even though I'd be quick to reminisce that the majority of the time the gym/pool/courts are a generally pleasant experience.
The WORST gym ever!! No respect, no professionalism!! Nothing just robbing you!!!
This is the worst experience from joining a gym! I have been as a Gold member in Adelaide NextGen gym, and I've also paid for a permanent locker for a year in advance! NextGen entered into my locker without any notice or getting my permission twice! First time with that excuse that they have limited numbers of gold class lockers (they didn't say that, when they wanted to get my money!), putting my stuff in a "rubbish bag" which was the ultimate insult! After complaining about that, they came back with apology after apology, saying they didn't k...now who did that, and they promised it would never happen again! But they are so disorganised and unprofessional that they did it again, one month before expiring my locker contract, putting a note in the locker, that they got the locker back due to expiring my contract! Checking with them they came back with apology again that they didn't have no idea who did that because my contract was not expired! So basically you have no safety and security in that gym, no respect, some very unprofessional people running that gym who are only interested in your money!!!
Questions & Answers
Do I need to be a member at a Next Gen club if I just want to swim for an hour? Is there some kind of entry fee for that?
Next Gen make you pay for everything....!
You cant even bring friend in for free to play squash after you've booked a court, and let me tell you it's no fun playing squash on your own...!
Hey Felicity, no it's a members only club. Gold members have an allocation of guest passes each year so they may bring a number of friends/family members in a with them. (Yes Ian - very handy for a game of tennis and squash if you'd like to have a hit with a non-member, it's not very easy on your own!) If you're considering joining call the club on 1800 077 177 and arrange a tour and a trial visit. Or if you already know a member you could see if they'll allow you to join them as their guest and you can check it out!
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