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Next Generation Clubs

Next Generation Clubs

1.9 from 77 reviews

Reviews

1.9

77 reviews
5
(9)
4
(6)
3
(0)
2
(12)
1
(50)
  • Value for Money
    1.3 (4)
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Jyoti

Jyoti

  • 2 reviews

Cafe is absolutely abominable

published
Siv

SivSydney, NSW

Beware : All is not as it seems

published
Value for Money
Robin

RobinMetropolitan Adelaide, SA

  • 2 reviews

Super rude staff in adelaide

published

Reception staff in adelaide center is really rude. Girl sitting by the entry terminal was rude and obnoxious. Had the worst attitude and thinks she is doing a favour by letting you in.

Value for Money
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Paul

PaulCanberra 2600, ACT

Worst coffee in Canberra

published

Coffee is very poor, probably worst coffee in Canberra. Disappointing and I wish they would train their staff at the cafe. Membership facilities are sometimes overrun by toddler and kids making heaps of noise. Jym is moderate, facilities are moderate. Jym staff are pretty poor. I occasionally notice bad advice being given to older members by young staff.

MKN

MKNPerth, WA

Deplorable

published

Arrogant and inexperienced power tripped management that act as if they are doing you a favour by allowing you to be there. Bad customer complaints management. Management totally ignored my requests for a phone call to discuss how badly I was treated by a wet-behind-the-ears on-duty manager who was extremely disrespectful and cocky. The members come second here, not first which is disappointing considering the cost. Not only that, it has poor upkeep of wet areas and no boxing facilities. Cafe menu changes about once every 5 years. Scales in mens are about 20 years old and don't work properly. No Thanks.

Value for Money
S Scott

S ScottSydney, NSW

Worst Gym

published

Customer service and is terrible. They trick customers with their sales techniques and contracts. Would definitely not recommend joining here. They are only interested in getting as much money out of you as possible.

Ian Bertram

Ian BertramSydney

  • 2 reviews
  • 2 likes

NextGen Ryde - have no understanding of the impact of Loyalty...

published
Value for Money
E.Nuff

E.NuffPerth, WA

Worst place bar none

published

As expected

published

Pc to gym in attempt to find out membership price. Twice no human response unsuccessful getting through tried a few times throughout day no success. Rang again today finally human voice. Trainee with no supervisor on board. Could not get any concrete answers. Especially no membership price given. She didn’t know.
Read reviews and yes confirms my experience.
Was a member many years ago when they opened and do recall this 3 month nonsense that I contested. Thankyou reviews for reminding me on their shocking customer service and irrational fee structure. How they survive is unimaginable.

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Lana

LanaPerth, WA

Discrimination and abuse!

published

I was asked to take my son with Autism somewhere else by the General Manager of the Kings Park Next Generation Club!

Dreadful

published

Dreadful, had an issue that needed following up. Spoke to the Canberra Next Gen, not one supervisor or manager was available at either times to talk. Asked for the head office number. Was given incorrect numbers. Than rang a couple of times to just have the phone hang up without speaking to anyone after finally going through numbers to get to the right area. It just went on and on. Did not get to speak to anyone other than the receptionist. Not worth my time or effort. Not a great start for a non member. Dreadful service.

Great club

published

I love the concept of next generation, I’ve only been a member for a couple of weeks but am really enjoying all the facilities so far and would recommend it.

Annoyed

AnnoyedCanberra

NextGen Canberra - AVOID LIKE HERPES

published

Unless you want classes where there is less then 50cm between participants as they cram you in and being told that its okay for the screaming feral kids club kiddies to urinate on the floor because they are members too and their family membership is worth more to the club then your gold membership then AVOID AVOID AVOID

Late arrivals during Pilates Yoga and Body flow classes

published

Very annoying when members arrive up to 10 mins after class has commenced.There is no apology.They miss the warm up and have no regard for the sign on the door.
May I recommend that the instructors be given the authority to follow the clubs directive.
This behaviour lowers the tone of the club that you promote as THE PLACE TO BE for the next generation

Dirty, old equipment bad management

published

I've just left the club at Ryde after being there for several years as the club facilities and staff have been getting worse every week, machines are dirty and the younger crowd never uses towels. The staff are too busy chatting than doing their job. The management in this facility seems to be nowhere sending young employees out to cop all the complaints from members.
This place needs new management and new equipment before I ever come back.

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Ana

AnaPerth

  • 2 reviews
  • 1 like

Money hungry

published

This gym absolutely robs you of your money! Over priced for whatever so called service and equipment they provide! No mention of having to physically go in and cancel the 3 month membership as they forgot to state that it's a 'roll over contract'! Pathetic staff! Pathetic price! Pathetic contracts!!!!!

Customer service top class

published

Recently my daughter and myself inquired about joining Next Generation Kings Park, Perth, to meet the loveliest and most accommodating customer service person I have had the pleasure to meet in a very long time. Brandon was considerate, flexible, he neither was pushy and even offered incentive's to enable us to trial the club and see whether we would find it suitable to our needs. The staff have all bent over backwards to be pleasant and when Brandon says he will follow through he is true to his word. We have now joined the club and if it wasn't for Brandon we may not have. So thank you and well done Next Generation, you are employing the right kind of people. :)

Nextgen - Ryde Is Dirty And Has Attitude

published

This place is full of kids, they are unruly and wreck havoc running around unsupervised everywhere. The lounge area is noisy and dirty. The staff upstairs, some are ok but most have attitude. The only friendly person upstairs is [name removed]. The reception staff are usually polite but nothing more. It's the kids everywhere and the dirtiness that gets you most. The toilets downstairs need maintenance and furniture needs replacing. The pools are very nice and clean though. The café is boring and doesn't change it's menu around often enough. This does not offer as much value for money as you would initially be lead to believe. Am going to cancel our memberships which we haven't used for a while anyhow.

Toby

TobyAdelaide

  • 2 reviews
  • 3 likes

"We just can't stop taking your money, dummy"

published

Next Gen in Adelaide is nestled in a glorious location next to the Adelaide Oval and the river, and the tennis courts, cafes and pool are pretty special. However, the 3-month period in which the organisation robs you of your own money for 12 weeks after you've left is something I'll never forget (irrespective of trying to validate this practice via the initial contract) Three people I've met in Adelaide since I was fleeced in this manner have avoided signing up to avoid the same fate - even though I'd be quick to reminisce that the majority of the time the gym/pool/courts are a generally pleasant experience.

Sarah

SarahAdelaide

The WORST gym ever!! No respect, no professionalism!! Nothing just robbing you!!!

published
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Questions & Answers

Felicity M.

Felicity M.asked

Do I need to be a member at a Next Gen club if I just want to swim for an hour? Is there some kind of entry fee for that?

2 answers
Ian Bertram
Ian Bertram

Next Gen make you pay for everything....!
You cant even bring friend in for free to play squash after you've booked a court, and let me tell you it's no fun playing squash on your own...!

Next Gen Clubs
Next Gen Clubs

Hey Felicity, no it's a members only club. Gold members have an allocation of guest passes each year so they may bring a number of friends/family members in a with them. (Yes Ian - very handy for a game of tennis and squash if you'd like to have a hit with a non-member, it's not very easy on your own!) If you're considering joining call the club on 1800 077 177 and arrange a tour and a trial visit. Or if you already know a member you could see if they'll allow you to join them as their guest and you can check it out!

tris

trisasked

How much is it tonjiin a gold member?

1 answer
Sarah
Sarah

$77 for 2 weeks, and believe me it is not worth it!

Caris

Carisasked

I want to use a bring a friend pass what do I say to the counter?

1 answer
Anon member
Anon member

just ask and they will let you

Get an answer from our members

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