Ninja Woodfire Outdoor Oven OO101

Never actually left a negative review for any company but I felt I had to for Ninja!!! Bought a ninja woodfire 8 in 1 and from the beginning it was tripping off at the protection device on the units plug. This was intermittent and happened on high temps and low temps. Was doing a low n slow cut of meat and it tripped of 4 times throughout the cook and had to finish it in the oven.

Contacted Ninja Australia to determine the warranty process and they immediately tried to blame my electrical installation.

The unit was plugged into a circuit with 20A RCBO and that never tripped, only the protection device on the Ninja plug would trip.

They advised I should have an electrician install an automatic voltage regulator installed by an electrician! Not once did they offer warranty support or a replacement, just blamed my electrical installation for the issue.

I advised I would be raising the matter to the Office of Fair Trading and they then said they’d offer a replacement IF I had an electrician complete an inspection of my electrical installation first!

There’s a reason the protection device on the plug was tripping and not my RCBO, because the fault was within their product, yet they want me spending money unnecessarily!

I ended up returning the product to the Good Guys who were fantastic and had no issues providing me a full refund on the faulty product as I told them I did not want a replacement because I don’t want to have to deal with their customer support team ever again, nor will I buy a Ninja or Shark product ever again!

Their customer support was atrocious and if I could, I’d give zero stars!

I recently acquired the Ninja Woodfire Outdoor Oven OO101ANZ, drawn to its promise of combining high-quality outdoor cooking with the rich flavour of woodfire. While the oven's build quality and design are undoubtedly impressive, my experience has been marred by a significant issue with the woodfire feature, which unfortunately, does not ignite the pellets as intended.

Positive Aspects:

Quality Materials and Aesthetic Appeal: The Ninja Woodfire Outdoor Oven is crafted from high-quality materials, giving it a sturdy feel and an attractive appearance that enhances any outdoor setting. Design and Build: The overall design is well thought out, making it user-friendly for those familiar with outdoor ovens. Brand Consistency: As an owner of the Ninja Woodfire Grill BBQ, which works flawlessly with the same type of pellets, I had high expectations for this oven's performance. Key Issue:

Non-Functional Woodfire Feature: Despite following the instructions carefully and using the same type of pellets that work perfectly in my Ninja Woodfire Grill BBQ, the oven failed to ignite. This is particularly disappointing given that the woodfire aspect was a primary selling point for me. Troubleshooting Steps Taken:

Verified pellet quality and type to ensure compatibility Double-checked user manual for ignition procedure Compared performance with Ninja Woodfire Grill BBQ to isolate the issue Customer Support Engagement:

Status: Pending Resolution Action Taken: I have reached out to Ninja's Customer Service/Support via email (Ticket 469825) to report the issue and await their response and resolution. Expected Outcome: A prompt and effective solution that addresses the woodfire feature issue, potentially including repair, replacement, or detailed troubleshooting guidance.

Recommendations: For Potential Buyers: Exercise caution if the woodfire feature is a must-have. Consider waiting for further reviews or updates from the manufacturer regarding this issue. However, if you're looking for a well-built outdoor oven with potential for excellent performance, this might still be worth considering. For Ninja: Addressing customer concerns promptly and providing effective solutions is crucial. I look forward to a swift and satisfactory response from the Ninja Customer Service/Support team, which would not only improve my experience but also enhance the product's overall value for future customers. Rating Breakdown:

Product Quality: 4/5 Performance (as expected): 1/5 (due to the woodfire feature not working) Value for Money: 2.5/5 (currently, due to the non-functional feature) Overall Experience: 2.5/5 Update Pending: I will update this review upon receiving a response from Ninja's Customer Service/Support and resolving the woodfire feature issue. Depending on the outcome, my rating may increase to reflect a more positive experience.