Ola Cabs Driver

AVOIDDDDDDD – i had an awful experience with ola over 2 months ago, the driver decided he would cancel my booking because he wouldn’t come to my friends address, leaving me to walk home drunk on a two hour long walk… sent a complaint email because the ‘customer service’ on the phone were useless and said this was the best way, and still to this day have never… Read more

received even an acknowledgement !! don’t really know why no one wants to reply, probably embarrassed what a load of rubbish their cab app is, with rude staff. anyway just if you’re looking for a trustworthy cab service, don’t use ola, biggest rip of load of rubbish i’ve ever paid for, and i had paid a lot to them over the years before this happened, now they’ve BANNED me for using the app, just says ‘not available in your area’

Nice job – Which of the following are vehicle checks that should be done daily ? 1. Check under the car for obvious leaks. 2. Check the tyres for proper inflation. 3.Check the wiper 4.Check the break pads . Which are the correct answer.?

Great service, – Great service, drivers polite always helpful and easy to chat to them and no waiting around for a taxi to arrive, Fantastic never had any problems, will recommended Ola ever time Show reply

Ola offers the best rates and nicest cars! – I’ve always relied on Ola to go around Sydney and Melbourne areas They always offer the best cars and rates amongst Uber and other competitors. Would recommend Ola to everyone! Show reply

Have been good so far – The onboarding process was very quick, just I onboraded in one day. Everything has been so easy with this company, not like Uber with disgusting driver support. I like this company more than Uber. Show reply

Took them a month to check my documents – Nearly 1 months trying to sign up. Customer support is rubbish. Pointless and hopeless Sent them 3 emails got 1 reply after 48 hours Stay away

Custom Support team is totally Mental or physco people – I request to Add a car into my account which take 27 days to add my car. Every 3 days later I call and staff have no idea what to say and what to do. Only repeat that"it will take 24 to 72 hours" and your vehicle will be add. I get 11 tickets only for adding the vehicle. Drama start after add vehicle. When my vehicle add after 27 days, I try… Read more

to go online then my account was not working.

Mean when they add vehicle, they did something with my account and my account did not goes online.

Now I call they and tell them the issue but unfortunately some mentally disabled people work there , they give me ticket number again and again but no one concern about the issue or solution.

I mean they think ticket is issue and job is done.

After a week I call and talk supervisor, he escalate the issue with some higher team (may be Narindra Modi) and then the ask me upload your all documents again.

Mean my driver account they have to redo everything and then my account will be work.

Any how it's 2nd month and nothing happens positive.

By the way I leave the hope from that side also.

0 rating for this kind of non sense team and company OLA Ride share.

Multiple cancellations by drivers – I had 2 drivers cancel on me this evening. Everytime I try to book on Ola, the drivers cancel when a better ride comes along. Ola you have 0 control of your drivers. Booked with Uber and car showed up in 5 mins. Shame on you Ola.

It’s just wast of time and great a lot anger – Mate DONT drive for them , you will be losing a lot of time to get thinks don, when I say a lot of time means months and wast a lot of time to get started because of useless app then wast a lot time with there technical support and al of time with untrained staff over the phone you think after that all you will get online ???? Hahaha No :-) :) … Read more

you won’t get online even you do the same thing over and over Honestly I don’t think they even exist here in Australia just go to Uber or Didi or any others ride share don’t wast your time

Lost Belonging – I left a jacket in the ola, have contacted them multiple times via their messages, no response, except they close my ticket as resolved!!! Last message I received from them advised that apparently they cannot get in contact with their driver & I could get in contact with authorities who can then contact them & then they can assist!!! Honestly ridiculous!!! I will not be using them again!!!

Cancellation fee charged with no reason – The app itself is slow. No driver accepted to take my trip, but once I cancelled it, there is a pricey Cancellation fee charged $10. However, in the end they waived for me, and told me it’s my fault due to the cancellation policy. Already deleted this app. Never try again.

Ola Staff does have much knowledge regards to Sign up documents – Hi guys, Ola has no trust. People working inside doesn’t know which documents should be acceptable? I try to become Ola driver but my documents were rejected so many time and Ola helpline wasn’t even helpful.

Bureaucratic incompetence! – They ask you to update the driving documents, and you receive a confirmation that they have been approved. Two days later, my account is blocked because their system says that I haven't updated the documents. I rang customer service and they couldn't fix the problem. I emailed them with all of the documents, and screenshots of the original… Read more

confirmation, and had to send the documents 3 times. In the end they said that the documents were being reviewed within 3 days. It's a joke because they were already confirmed earlier in the week. The utter frustration of dealing with people with no clue how to fix a problem and waste my time sorting a problem that's their system's fault.

Terrible, worst ever service – Booked my ride, tracker showed the car that accepted my fare 6 minutes away, for the next 5 minutes he was moving away from me. 5 minutes later he cancelled the fare. Next car same thing. Will never use again.

Left Stranded – Upon discharge from overnight stay in Hospital Emergency , booked Ola. On the way home, had to repeat three times to the driver, can I stop and buy a newspaper at the petrol station, to which he finally agreed to. Went inside and purchased the paper only to find the driver had departed, with my car and house keys. Ola customer care contacted… Read more

the driver, who twice reported that there were no keys.

Contacted the hospital and the petrol station but no keys handed in.

13 emails later, it was clear that the driver had no incentive to return as it would have been at his cost and time. I believe the keys were in the car and disposed of.

Care factor from driver and Ola absolutely zero.

It’s a risk to travel with Ola because if you have an issue, you can forget it.

Basically all they have done is to block the driver from any of my future bookings.

I requested the drivers details and a direct phone number so I can report it to the police and a response as to why the driver left me. No answers provided.

I then had to walk home and cost to replace my car and other keys approx $900.

I did not drop the keys and they were not left at the hospital nor the petrol station.

I believe in karma.

OLA services and driver cheating – I traveled to India from abroad after many years and took an ola prime from International(KIA) airport to my home. On the way i checked the ola app i had installed and ensured my bank account was not connected as the driver kept insisting that i pay him cash. I paid him Rs 1500 after completing the trip and then later realized my ola prepaid… Read more

money got deducted. Inspite of saying this to the ola customer care to check with driver and and find out the truth this never materialized. I have decided never to use OLA in my life again as I ended up paying double the fees for a travel

Driver accepted ride then cancelled it – Morning booking accepted by driver then he cancelled it. When I went to rebook, fare was doubled. Chose not to go with Ola but with Swan Taxis who were cheaper

Absolutely rude and no customer service – I was shopping with my wife, carrying a heavy load of food, and she wasn't feeling well. So we decided to take the Ola home. Opened the Apps, confirmed the ride and waited. We were waiting for about 5 minutes and I could see the car approaching. The car was in the vicinity as indicated on the map, but we could not identify the vehicle. The driver… Read more

rang me and told us where he was waiting, about 100 metres from where we stood. Struggling towards the car, as we entered, he demanded to see the request on my phone. Because of poor reception, I couldn't reload the Apps. He took my phone and tried, and he insisted that my phone is faulty. He informed us that if he can't see the request on the Apps, he won't drive. After trying for several minutes, he demanded that we leave the vehicle, and he cancelled the ride! We were appalled, and practically got kicked out of his car through no fault of our own. My wife was feeling very sick by then, and decided to take a taxi home instead. Such appalling service. I have completely deleted the Apps, and vowed never to use them again.

UNSAFE – My friend was mugged by a driver and Ola did nothing about it. The driver made off with an overnight bag containing a number of personal belongings including a purse complete with bank cards, money, keys and ID. A police report was filed but they needed additional information about the car which Ola refused to provide. It was impossible to contact… Read more

them via the app, eventually got a response via the Twitter customer support page which was just the same automated message over and over claiming to care about customer safety. This is dodgy company, please do not use them.

Ola aap ans services are best but customer service are so much bad – If you report anything about rider thet Block driver instead of rider. So now most of the driver ignoring the incident and threat behave from rider. Sometime we prefer other apps instead of Ola because they don't listen us at all.

Bad!!!! – Drivers took forever to come. Asked for cancel within 5 mins but still charged me. R.I.P off. Dont bother to operate if you dont want to Come to pick up customers

Tired of drivers cancelling but no notification – Pouring with rain with no cover in Rhodes. yes - it is a bit out of the way (not close to major traffic route) hence why I opted for Ola. Had 3 drivers cancel - one didn't bother he just headed into city and waited for me to cancel ride (so I would incur a cancellation fee). After having the last few rides with the driver taking me on the longest… Read more

possible route / cancelling / taking forever to pick up I am over using this service. Get your gps system up to date - do something to improve navigation! Looking at your app this is causing huge issues. Goodbye!

Rude and disgusting driver who refused to drop-off at destination – Driver's name is [Name Removed]. Such a rude and disgusting driver who doesn't deserved to be live in Australia. I was coming from a hospital and it was so tiring day. The OLA driver initially took long time to pick me up. He refused to drop-off at my destination without asking any question. I was initially shocked and then asked for a reason. He… Read more

refused to give me a reason and asked me to get off the car. Such a RUDE driver. I have raised a compliant, but of no use. OLA just closed the complaint within 2 mins. Pathetic service from OLA customer care. NEVER EVER use OLA. UBER Is the BESTTTTT.

Shocking thieves – More than 1 month ago, I've been offered a trip for a "premium" customer. I was about 15(!) minutes away from him, so I've contacted him to check if he wanted to wait. he wrote (within the app) to me that the trip is short (Barangaroo-to-PittStreetMall) but he wanted "a tour around Sydney". So, after I've picked him up, I drove him for about 1… Read more

hour and waited for 30-40 minutes while he shopped. all fine so far. Once I've completed the trip the system correctly calculated all the distance and time and paid me. BUT, after his complaint, someone within ola changed the pricing back to "original" destination, and took 95% of the entitlements from me! DAY-LIGHT ROBERY! this is also done without telling me about their action! Such a disgusting behaviour! And even now, several weeks later, they are keep saying "can not change the system", which is absolute bs - the system calculated correctly originally, and they would be able somehow (even manually, if requires) to apply the correct data.

I do urge everybody do not use this "operator".

Driver did not return my belonging after calling Ola and writing to them – The driver didn’t answer my call as my belonging had slipped out of my bag when we nearly met with an accident. I called Ola and wrote to them, however, that said they cannot contact the driver and asked to to file a police complaint. Since then they h w but responded to my emails and messages on social media platforms. They view they message but they chose to ignore me.

ABSOLUTELY TERRIBLE – Disgusting customer service ordered multiple olas the driver would contact drive past us then cancel all while taking the money paid. There is no way to contact them as no phone number is provided. Ola drivers are arrogant pigs

Lucky to still have both feet – The driver spoke on the phone to someone the entire time. He dropped me off at my location and he rushed me out the car, I stepped out of the car and the driver just sped off. I moved out of the way just before he ran over both my feet.

Driver dropped me in the middle of nowhere and Ola charged me for the trip – The driver accepted my ride home, checked with me whether I wish to ride via toll route or non toll route. Upon confirming that toll route was fine the driver then reconfirmed whether toll route was ok to take to which I replied yes it was. The driver screamed at me that I wasn’t sure of the route therefore he will now go back into the city and… Read more

choose a non toll route.

I never asked the driver to change the route or raised my voice at him. The driver decided to drop me at the freeway entrance as he felt threatened by me.

The driver was yelling constantly and kept repeating that he felt unsafe with me being in his car. He then dropped me in a quiet street of west Melbourne at 3 in the morning and took off.

Ola charged my card for the trip that was never completed and the driver got away with it.

I felt scammed by ola cabs. Deleting this app

Poor Pay – Even though this app pays the best out of all the 3 big Rideshare apps its still terrible. 70% of fares are unprofitable & would be doing for free if i complete them so i cancel or let them pass. Passengers want all this services & here i am on $10 an hour, on a good day. Simply not worth my time driving for the pittance $$ I receive…