1 Star is very generous, I wouldn't even give them 1 Star. Sink cracked within 5 months of the Kitchen Install- which flooded the bottom of my new kitchen cupboards. I called the Kitchen installer and asked him if my sink was plastic as underneath the sink as it looked plastic. He reassured me it wasn't that it would have been a thick granite… Read more
coating and then some sort of resin on the bottom and mine may have had a fault as that shouldn't happen. I contacted Oliveri- I didn't have my receipt, but I had proof of installation, the stone people and the kitchen company. That wasn't good enough. I was accused of pouring hot water in the sink and that's when I started asking myself, if it was just me? It's a sink, water goes in the sink, What the???? Where am I supposed to pour water?? Why are they asking me this question? Then I was asked if I threw something in the sink from a height? Another Bizarre question, why would I throw my dishes in the sink? wouldn't they break. I have a $90,000 kitchen, why would I try to destroy my sink and therefore my new KItchen? They came back to me with no receipt - NO WARRANTY. I guess I should have read all the reviews because had I read all your bad reviews I would have understood what I was dealing with. And FYI Oliveri there is no way you are meeting all the Australian Standards, the sink isn't a disposable product, it isn't fit for purpose and most definitely doesn't meet Australian Standards and if I wanted the headache of taking you to court, I WOULD DEFINATELY WIN! Be careful, buy from a more reputable company........Read the reviews, you are not buying a quality product and even if they replace the product for you, what about the damage it will do to your kitchen? Be better than me - do some research and then go for another brand!
Nice looking sink but for the hefty price it is very poor value. When we opened our new sink the evening before install first off we noticed that the sink was supposed to have an adhesive strip supplied with the sink. It was missing. So it was a mad… Read more
dash to Bunnings at 8pm at night to find something suitable. The stone masons arrived the next morning to cut our benchtop so we could fit our new sink and we then noticed that it also had a chip on one edge and also the sink was warped/bent in the middle. The sink had to be siliconed to the bench with neutral cure silicon as we were advised that the tape would not be strong enough to hold the sink and flatten it out. They also had to put a full bucket of water in the right hand sink and also one on the drainer to hold the sink flat so that hopefully it wouldn't pop as the silicone was curing. We had to leave it 24 hours before the plumber could hook up our sink. The plumber advised me that he hooked up a sink a couple of weeks previously and this sink was also badly warped and it was also an Oliveri. I contacted Oliveri to advise of our issue with our sink a week ago, and to date I have not received any answer from them. I will never buy Oliveri again.
Follow-up · Still no contact from Oliveri. Shocking lack of customer service.
The plumber took the sink out of the box to install it and it just broke in half!!! It looked ok in the box and this was the first time it had been removed from the box. It was not dropped. We spoke with the shop we brought it from and they said it might not be covered by warranty!! Surely a sink should be strong enough to be removed from a box… Read more
and handled by a licensed plumber. He said he had installed lots of these sinks without any problems. The store said they will contact Oliveri and see if they will replace it but I’m now worried how strong they really are. We have a big hole in the stone bench top and not sure what we should do? Please help Oliveri!!
Great news Contacted Oliveri and they have agreed to replace the sink and it’s on its way. Thanks so much Oliveri. Great service
Fantastic – Best sink I have ever had. This is the second home I have installed this in. Love it. No stains and hardly ever have to clean. Always looks great! Show details
This lovely sink can now easily be cleaned! – Well, I'm afraid we were sucked in to buying this sink 3 years ago by its great looks. However, in no time at all, it displayed ugly grey staining and no matter what approach to cleaning we have tried, all have failed. Simple solution for Oliveri - DON'T SELL THIS SINK! I guess before long we'll be forced to replace with a black model. UPDATE!… Read more
Oliveri has amended its cleaning advice. Diluted household bleach is now approved and it works excellently!! At last we have a great sink!
Great sink. No issues at all – I've had the single bowl black Santorini sink in my newly renovated kitchen for 6 months now and I love it. After reading reviews after purchase I was very nervous around the cracking and marking issues but I haven't had any issues. I would highly recommend it and it looks fabulous in my timber island bench Show details
Really disappointed in sink – Was so excited to get this sink and I always clean it out and am very particular with it. Only had it installed 7 months and the sink is very discoloured and marks very easy. Really disappointed and wish I had gone with the black version not the white. Show details
Freaking out – Should have read the reviews properly before purchasing. I'm not sure what website I originally read the excellent reviews on but we are about to install our Santorini and I'm already regretting it based on what I've read.
Nightmare after sales – Nightmare. So disappointed. Sent several sinks as a mould/ edge imperfection evident on first- showroom model in Harvey Norman where we bought it was perfect. Each replacement had same flaw. Now ongoing over 2 months. We either accept one with a fault - which they say is “within their quality standards” or refund. Show details
Not fit for purpose in my experience – Like a few other reviews have mentioned we drained hot (pasta) water into the sink and it cracked. I approached Oliveri and was automatically told it was not a warranty issue, but they offered me a new sink with paid interstate delivery. I thought that was a bit odd. It's not warranty issue, but please have a free sink!? huh? Based on that… Read more
response I suspected they do that somewhat regularly. I protested that it was a warranty issue and they will replace it at their own cost. They pushed back on this, but as soon as I got to the first step with a QCAT process, all of a sudden they were happy to pay for the installation. Again, come to your own conclusions there.
They did effectively accuse me of dropping something on the sink, which I didn't. I notice they said that to someone else here with the same issue, so obviously that's a stock response.
I paid $1700 for a double sink and mixer ... that I'm now afraid to use!
The mixer is also bad quality and I will be writing a separate negative review to cover this.
I will say that their customer service representatives are fine to deal with. The person I dealt with was always professional. I had no issues with them but there is something fundamentally broken with the product in question based on what I can see.
Disappointed – We are really disappointed bought this beautiful sink in our kitchen Reno’s has been in for 21/2 years and started leaking under close inspection it has a crack in the corner however Oliveri state that the crack is non warranty as they state a hairline crack from manufacture would have shown up earlier which they stated it is from impact. The sink has been looked after and not had anything heavy impacted to cause a crack. Show details
Hi Laura, We are sorry to hear about your experience. As… Read more (+1 reply)
Best sink ever used – I had originally intended on purchasing a stainless steel sink as I had read a lot of negative reviews on the granite / composite sinks on Product Review. A friend had previously had an Oliveri Santorini sink and recommended it to me. I have found the sink to be fantastic in every way. It is super easy to wipe clean and leaves zero water streaks,… Read more
unlike a stainless steel sink and it looks fantastic. Other negative reviews have said the drain plug is hard to use, but I have not experienced this at all. I do use a rubber mat in the base of the sink to protect it in case something is dropped into the sink. I purchased the sink from Harvey Norman who will match any other prices, including online and I prefer to support local businesses. Highly recommend this product. I will never go back to a stainless steel sink again.
No back up disappointed – Bought first sink Left shop perfect took it home and open box and had a crack across the top. Contacted Australian distributor and wouldn’t do anything about it Blaming transport ,ok I wore that. Bought replacement from same store (gave me a good deal ,still expensive). Had it installed after 10 days put a pot that been simmering on top and… Read more
left a mark on it. Contact distributor again with photos and was told not to put anything on the sink more than 280c (yes it’s in the fine print) I got the first sink out with the crack and tried to mark it with boiling pots straight off the stove (no marks), heat gun (no mark), soldering iron (full heat15 min) (no mark) Sent email with all the information and photos Not interested. No backup The store sold me the third for cost price Very expensive sink over $2000
Find out how Oliveri Sinks Santorini compares to other Sinks
Know better, choose better.
This is the worst sink ever – This is the worst sink ever, it took us 3 sinks to get one that wasn't warped, mine is white and I'm sorry to say this sink stains and has grey scratches after washing stainless steel items, does not drain properly. Show details
Hi Maria, I am very sorry to hear you are having trouble… Read more
Unsure at this stage – Have just started using our black Santorini over mount sink. Size is great, but two issues have arisen. Firstly, the sink doesn't drain efficiently, and I have to use copious amounts of water and a brush to dispense with the water and residue. The bottom seems flat, with no slope at all towards the plug hole. Secondly, the weird plug is unwieldy… Read more
and problematic to use - have to line it up correctly and carefully (not always convenient) when inserting it, and then search around for the release button when removing it.
Hi Richard, Thank you for taking the time to review our… Read more
Disgusting product – Sink cracked in between the two sinks due to hot vegetable water about 2 weeks after being installed. It was a fight to have it replaced but i kept fighting as with the expense of it i would expect it to last much longer. 9 months later i am disappointed with how disgusting the sink looks right in the middle of the focal point of our brand new home. Show details
Hi Natalie, Thanks for taking the time to review our… Read more
Don’t waste your money – Had the sink for three months it looks terrible with marks all over it. Even leaving a plate on it wet will stain it. Contacted customer care and they said marks and scratches are not covered under warranty. I was told to fill sinks up with water and add dishwasher tablet this has made the sinks worse. I will be taking this further!! I would not be purchasing any products off them Show details
Hi there, We are sorry to hear about your experience so… Read more
Marks, scratches and wearing – This sink sustains marks from washing up fry pan or wok. It always looks grubby and is wearing on the edge. Have been advised to soak overnight when necessary with a dishwashing tablet - that would be required every day!!!! Very disappointed that such an expensive sink is such high maintenance, looks terrible and quality is doubtful.
Hi Karen, Sorry to hear about your experience so far. To… Read more (+1 reply)
Cracked sink when pouring hot water in – Looks perfect when not in use, I emptied my hot pasta water into it and it cracked and started leaking water. Shame that a fairly new sink did this when its not a cheap sink! Should be built better. Show details
Hi Joe, Thanks for taking the time to review our… Read more
My sink cracked after 3 weeks use – Just got a new kitchen and was contemplating this or a Blanco and thought I'd support and Australian company, after 3 weeks dropped a plate and the sink cracked. Very annoying, just avoid this one if you want strength. Show details
Hi Jose, We are sorry to hear about your experience so… Read more
I love my new sink – It looks great, is durable and I love the black, it's so different from the normal silver sink. I've matched it with Oliveri taps and couldn't be happier with the result. Show details · 1
Stunning granite sinks – I got a mega sized and a standard sized sink in my kitchen island and they're fantastic. My wife is super OCD about keeping sinks looking clean so I opted for black granite - no water marks or streaks in site! I paid a little extra to have them installed undermount and it is definitely worth it if you're trying to decide which way to go. Show details · 1
Find out how Oliveri Sinks Santorini compares to other Sinks
Know better, choose better.
Disappointed – Oliveri I’m so disappointed with my new black double sink. I would never of purchased your sink if I had of seen or known that underneath on the outside of the bowls looks Terrible .Now I’m being told to paint the unsightly bowls so I don’t have to look at them every time I open the cupboard. Show details
Hi Sally, Thank you for taking the time to review our… Read more
Great sink but the plug needs a redesign – I've had my Oliveri Santorini sink for 6 months and love it. It looks great, is easy to clean, has fantastic deep bowls that take even the biggest baking dishes and with matching black handles, is the most striking part of my new kitchen. However, the plug provided is the silliest design I've ever come across. Stuff gets caught under the hinge… Read more · 2
and it is impossible to clean. I'll be contacting Oliveri to see if I can get a more sensible replacement. The old style plugs were much better.
Nicks in the sink after 2 weeks – My new white sink arrived and when I unpacked the box there was a nick on the drain side. It wasn't big and I could have lived with it but I was surprised that beneath the nick it was black. I was told it was solid white right through and shouldn't have black underneath and it was probably a fault in the manufacturing. There replaced the sink… Read more
and after 2 weeks of the new sink being installed I have 3 more nicks in the surface, I don't know how they got there and they also are black within the chip and are very noticeable on the white. Maybe the black Santorini is ok but do not purchase the white.
Hi Anne, We are sorry to hear about your experience so… Read more
LOVE IT!!! – I have the 1 and 3/4 bowl and whilst we did have some issues with installation (which Oliveri were very good in customer service), this sink is fabulous. So easy to clean, easy to rinse down, never looks dirty - so glad I chose it for our renovated kitchen (which is all white). I won't buy stainless steel again. We installed above bench and it… Read more · 1
is great, no issues with being concerned of chipping the benchtop, as I read lots of reviews before we installed and as I cook a lot we felt being concerned on the ability to chip the benchtop would not be a fun cooking experience.
The black sinks are awsome – We bought a stone mega bowl under mount sink in black. This product is fantastic . It doesn't leave water marks, no scratches and so easy to clean. Just wipe down with the sponge after doing dishes and it looks like new. We have been using this sink for 4 months now. Show details · 3
Very Happy with our Purchase – We were looking for a black sink, to fit into our New Kitchen. I'm really happy with this sink. After viewing all of the black sinks on the market, this one had the best finish, and range of accessories available. Cost was around the median of decent black sinks. It's been a strong sink, and aesthetically works well in our Kitchen. Show reply
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
2 months on and still no contact from Oliveri. Absolutely terrible lack of customer service.