Oliveri Tapware Pepe
VerifiedMPNs: 725846, PT2010B and PT2010C-BLACK8 reviews
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I would not waste my money or time on the so called quality product. The original taps coating started to peel within 5yrs so Oliveri replaced it. The replacement tap has barely lasted 2 ½ years before it has started leaking around the swivel. When… Read more
lodging a warranty claim Oliveri rejected it as they say warranty is from the purchase date of the original tap. This is a kitchen sink tap so obviously isn’t made for the purpose of a high traffic location or alternatively Oliveri chose to replace the tap under warranty with an inferior factory seconds. I have Bunnings brand taps elsewhere in my house that have worked faultlessly for a much longer period than Oliveri’s product. Avoid at all costs and purchase a cheaper Bunnings product as they last longer and have a easier replacement policy.
Follow-up · After going to OFT they were unable to remedy the issue with Oliveri so my original statement remains and I would rather buy the cheaper Bunnings tap ware that has been trouble free than spend up on Oliveri products that don’t last as long as cheaper alternatives.
This is what a 6 year old tap looks like. Tried contacting both Oliveri and the seller. Both won't replace. Advertised 15 year warranty only covers the cartridge - and yes that breaks too. Not worth it Show details
Bad quality and the warranty process is a farce – In addition to the charcoal coating coming off, our Oliveri Pepe tap started leaking 4 years after install. By the time we ordered a replacement canister and had the plumber came out for the second time - he was unable to remove the canister as the securing screw was all seized and not replaceable. We were 21 days outside of the 5 year warranty.… Read more
The warranty process is poor re the amount of information required to be provided and I was told they are very strict on the 5 years, despite me having paperwork evidence re 2 plumbing visits and ordering the canister from Oliveri themselves at 4.5 years in. The true test of a brand is when things go wrong - we have a $580 kitchen tap that lasted 4.5 years and is now a throw away with significant costs to replace re the plumbing install.
Pepe series Granite coating peeling – Used for more than 2 yrs with signs of the coating peeling off despite being told by the sales that the granite coating is hard wearing. This is just not justifialbe for such a premium product. Still awaiting feedback from Oliveri team. Show details
Poor quality. Paint chipping on tap – Poor quality at an expensive price. Had less than a year and the powder coating is chipping off. Considering multiple reviews are similar, Oliveri should take accountability for the poor quality instead of blaming the customer and calling it “wear and tear” Show details
Waste of money – The powder coating on the tap comes off so even after a few months it looked terrible, Oliveri said it was fair wear and tear. So BUYER BEWARE don’t waste hundreds like I did. Show details
Don’t be fooled – WARNING !! Do not be fooled into thinking these products are top quality by this company’s high price tag and glossy brochure. The black coating on this tap is coming off only 7 MONTHS after installation. They called it “FAIR WEAR AND TEAR”. We are two adults who work full time and have a dishwasher so “fair wear and tear “ is a very poor excuse to brush our complaints aside and not respond to further emails. PHOTO SPEAKS A THOUSAND WORDS Show details
Mixer tap does not stay in position cable under sink moves mixer to centre tap cannot be left in the – We have a retractable mixer which will not stay on the left or right side sink bowls automatically swings back to the centre Show details
We are very sorry to hear about your experience so far. … Read more
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Hi Sarah, From your review, I understand that you have… Read more (+1 reply)