Omega Altise APC09 / 10 Questions & Answers

Good afternoon, thanks for reaching out to us regarding your portable air conditioner with the extreme heat that some states have had recently we recommend that its be turned on as early as possible and draw all blinds and curtains, if you would like to troubleshoot with us please call our customer care team on 1300 739 033 or if you feel that it is not performing to specification and is still within the two year warranty period you can return it to your place of purchase and request a replacement. The team at Altise.

Good afternoon, thanks for contacting us regarding you portable air con, please see below instructions on how to add water from page 10, we do not recommend adding ice however ice water is fine. The team at Altise

Adding Water To utilise the full potential of the cool mode of your portable air-conditioner, we recommend approx 300mls of water be added just prior to initial start up. To add water (see Figure 7.): 1. Take out the filter frame located at the bottom of the back of the unit. 2. Use a water cup to pour water into the water tray. Do not pour more than 300ml. Do not overfill the unit. 3. Put back the filter frame into the unit. Normally an adequate quantity of water is collected to keep the recycling process operating. However, in high temperatures (over 300C) or dry climates, adding water to commence the Aqua Chill mode will greatly assist the efficiency and operating temperature of the unit, but is not critical to the functioning of the unit. Please ensure that you do not over-fill the unit or the water tank full indicator may be triggered. Fig. 7 Do not fill with water while in fan mode. Please Note: Adding water is not a requirement for this unit to function normally. If you choose not to add water to this unit it will not adversely affect the warranty or its regular performance

Good morning Rose, please see instructions on setting the temperature from page 9 of the instruction manual if this does not assist with your enquiry please feel to give us a call on 1300 739 033 and one of our consultants will assist you. The team at Altise.

Cool Mode The cooling mode uses a refrigerated circuit (compressor) to cool the room by transferring the heat from the inside to the outside through the air exhaust hose and cooling the air that it returns to the room. • Press MODE button to choose COOL mode. • In COOL mode the temperature of this unit is pre-set to 240C. • Press UP or DOWN buttons or to set the desired temperature between 18-320C. As you set the temperature the display window will show the temperature you set. Otherwise it will show the ambient temperature of the room. • Press SPEED button or to select the fan speed, either low or high. • In COOL mode the unit will use Aqua Chill technology to improve the cooling efficiency of the unit. See the Aqua Chill section for further details.

Hi there Michelle P thanks for your enquiry regarding where to add water into your APC09/10 please see below instruction on how and where to add water from page 10 of the instruction manual. If you do not have a copy of the manual please give us a call on 1300 739 033 and our team will be more than happy to send one to you. The team at Altise. Adding Water To utilise the full potential of the cool mode of your portable air-conditioner, we recommend approx 300mls of water be added just prior to initial start up. To add water (see Figure 7.): 1. Take out the filter frame located at the bottom of the back of the unit. 2. Use a water cup to pour water into the water tray. Do not pour more than 300ml. Do not overfill the unit. 3. Put back the filter frame into the unit. Normally an adequate quantity of water is collected to keep the recycling process operating. However, in high temperatures (over 300C) or dry climates, adding water to commence the Aqua Chill mode will greatly assist the efficiency and operating temperature of the unit, but is not critical to the functioning of the unit. Please ensure that you do not over-fill the unit or the water tank full indicator may be triggered. Fig. 7 Do not fill with water while in fan mode. Please Note: Adding water is not a requirement for this unit to function normally. If you choose not to add water to this unit it will not adversely affect the warranty or its regular performance.

Good morning Bella, thanks for contacting us regarding replacing the cord on your portable air conditioner. We recommend that you engage a licensed electrician to carry these works for you as this is not covered by manufactures warranty. If you require further assistance please feel free to give us a call on 1300 739 033. The team at Altise.

Hi there , please see instruction from page 9 of the manual, if this is not sufficient information please give us a call on 1300 739 033 and one of our team will run you through the features and functions of your unit. The team at Altise Cool Mode The cooling mode uses a refrigerated circuit (compressor) to cool the room by transferring the heat from the inside to the outside through the air exhaust hose and cooling the air that it returns to the room. • Press MODE button to choose COOL mode. • In COOL mode the temperature of this unit is pre-set to 240C. • Press UP or DOWN buttons or to set the desired temperature between 18-320C. As you set the temperature the display window will show the temperature you set. Otherwise it will show the ambient temperature of the room. • Press SPEED button or to select the fan speed, either low or high. • In COOL mode the unit will use Aqua Chill technology to improve the cooling efficiency of the unit. See the Aqua Chill section for further details. Please Note: The temperature adjustment setting is not a direct correlation to the ambient room temperature. For example, adjusting the setting to 180C will not necessarily bring the ambient room temperature down to 180C.

Good morning Kerry , thanks for contacting us regarding your portable air conditioner, have you checked to see that your unit does not need to be emptied? if you require assistance please give us a call on 1300 739 033 and one of our consultants will trouble shoot with you. The team at Altise

I don't have it anymore. I have Rinnai portable air conditioner see my review

No longer own this product. Just reviewed not that long ago Rinnai RPC35WA

Hi there Shezza , please give us a call on 1300 739 033 and one of our friendly consultants will troubleshoot with you on the functions of this unit. Thanks the team at Altise.

Good afternoon Becki, please find below the information you require, Model APC09 APC10 Capacity Cooling (BTU / kW) 9000 / 2.6 10000 / 2.9 The current model is OAPC10 If we can assist further please contact our customer service team on 1300 739 033

Good afternoon,

If you are still needing assistance with your portable air conditioner please contact our customer care team on 1300 739 033 and they will direct you to your nearest repairer.

Thanks, the team at Altise.

No longer using it since new Panasonic air conditioner was installed 2 years ago

Good afternoon,

Please contact our customer service team on 1300 739 033 and they will be able to assist with your enquiry.

Kind regards.

Good morning,

Please contact our customer care team on 1300 739 033 and they will assist with either emailing a copy or sending you a hard copy.

Thank you for your enquiry.

Good morning, Adding Water To utilise the full potential of the cool mode of your portable air-conditioner, we recommend approx 300mls of water be added just prior to initial start up. To add water (see Figure 7.):

1. Take out the filter frame located at the bottom of the back of the unit.

2. Use a water cup to pour water into the water tray. Do not pour more than 300ml. Do not overfill the unit.

3. Put back the filter frame into the unit.

Normally an adequate quantity of water is collected to keep the recycling process operating. However, in high temperatures (over 300C) or dry climates, adding water to commence the Aqua Chill mode will greatly assist the efficiency and operating temperature of the unit, but is not critical to the functioning of the unit.

Please ensure that you do not over-fill the unit or the water tank full indicator may be triggered.

Fig. 7

Do not fill with water while in fan mode.

Please Note: Adding water is not a requirement for this unit to function normally. If you choose not to add water to this unit it will not adversely affect the warranty or its regular performance. Refer page 10 instruction manual .

The compressor does not work

The overheat protection may be activated.

Turn the unit off, wait 3 minutes until the temperature has decreased, then turn the unit on again.

If you are still having issues with you unit please feel free to contact our customer service team on 1300 739 033

Thank you for your enquiry.

Fortunately my mother has seen her doctor for a letter and has the landlord's approval to get a wall-installed air conditioner for my parents government-housing rental home where I am staying. As for my portable air conditioner it's been dumped in the council bin area in the front lawn for some lucky person who has taken it away couple months ago

Pull out the square plastic cage-like dust filter from behind the manchine. I usually use Breville's little cylinder-like plastic measuring cup that's usually used for Breville's egg boil cooker

Not really, because warm air at room temperature constantly being forced out the window. It is effectively a cooler

Thank you

I don't recommend using it as a heater because it somehow gives off some metallic-like smell. We use a gas-heater in our lounge instead.

Half a glass of water before start, none while freezing is in action