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Worked well for a week then the modem would drop out from 5G to 4G then nothing. When it drops out out you need to reset the modem which works sometimes but not always. When it did have a tower, it was maximum signal strength, as the tower was only 200m away. Great when working (800mbps) but that means nothing when it’s so unreliable despite being direct line of sight and 200m from the tower.
The worst internet provider I have ever come across
I would give it zero stars if I could. I have had my 5g connection with Optus since August this year and it has not been reliable at all. When it works I get amazing speeds of up to 400Mbps, but it does not stay connected for any extended period of time, it also does not as advertised connect to the 4G network when the 5G drops out, something that Optus have not been able to explain to me as the 4g connection on my phone works as does the 4G dongle they have sent me to cover my data while the 5g tower issue was being resolved. I have been on t...he phone with them repeatedly only to be told that there is service on the tower that I have line of site to and that is 100m away! The service date keeps getting extended and when I call to ask if it will ever stop being serviced I am getting different explanations about what is happening with the service on the tower. On Monday of this week I was told the service was being extended from when it finished on the 10th Sept to the 20th September and when I called today I was told that there is no service on my tower and it should be working fine which it is not (no connection) I was then asked if I would consider connecting to the NBN which I notice is a common element to the reviews about this service. Given the similarity of the issues I am having with others on this site I think there is a bigger issue at play here to do with Optus selling a service that does not work and they then try and get you onto their NBN service. I will be lodging a complaint with the telecommunications ombudsman and the ACCC about this as I think Optus should not be selling a service they clearly cannot provide. Do not sign up for this service!
Stopped providing 5G in my area
We signed up for 5G Home Internet nearly a year ago when it was available and advertised in our area, and it stopped working 2 days ago. We checked the map, and it seems like it's just not available here anymore! Customer service is non existent, it's almost impossible to get hold of anyone, and when you get through to someone, they bounce you around as you always land on the wrong department, or on some incompetent person. Appalling service, p[pathetic company.
Researched 5g home internet for a while , read about how hard it is to get a signal if you can't see a tower . Used the Optus app to find the nearest tower . Turns out it's on the other side of my apartment building so I have about 5 concrete walls in the way. Rang up to get NBN and was talked in to 5g by the sales guy who actually seemed to know alot and has it in his unit himself. Finally succumbed and signed up even though I was 98 percent sure I was going to live to regret it . I had no expectation of getting a good signal . Got the modem ...the next day in the mail , turned it on and red signal. Yep I knew it! Rang up Optus , they did some kind of setup. Reset the modem and bam ! Green signal straight away . Tested the speed , 130Mbps (on the 100Mbps plan) . Couldn't be happier! Haven't had any drop outs and Is the same price as the 50Mbps NBN plan I was gonna get! I feel so lucky that sales dude talked me into it . When I do a speed test it shoots straight to like 280Mbps then it throttles back to 130 as I'm on the 100 Mbps plan but may ask to come off it just to test how fast I can get. Just came from Optus 4G home internet and this is sooo much better . Can now watch 4k and just don't have to have the bother of buffering YouTube videos etc. Couldn't be happier! I guess it could be because I'm on the 6th floor so no trees etc in the way. It's not picking up the signal from the closest tower ( which is obstructed ) but another one a few K's away I believe. Green light all day. 10 out of 10. Wanted to leave this review as all the reviews I read were the reason I almost didn't go with 5G. People only tend to leave reviews when they have a bad experience . I'm so glad I didn't go with NBN! Also I rang up at 1pm on Tuesday and had working 5G by 11am Wednesday . Less than 24 hours .
So very variable. From good to terrible
Had Optus cable broadband for more than a decade - was generally very good. Forced to change when cable killed went to 4G. Have tower across the road but still bad
Constant dropouts even while mobile phone stays connected
I've been using Optus 4g for about a years without issue but with only a 500gb download limit I switched to this 5g plan to get unlimited. This has been the worst mistake I could make during the lockdown in Sydney.
I live in Chippendale and get great signal on 2 mobile phones with optus but this router just disconnects every 5 minutes and apparently this modem requires a restart when it loses signal. The technical support team are blaming the maintenance on the tower, as though that's a good enough response. Why would maintenance on a tower make my modem turn off but not disconnect me from my phone internet?
I'll be avoiding Optus as much as possible from now on after how difficult the whole Optus team have made this.
A $90 Pee Month Disappointment
We live in Roselands NSW. After ADSL2+ was discontinued in January 2021, we chose Optus 5g at $90 a month.
It has been a complete and utter disappointment. The tower is only 150 metres away. The signal from the supplied Nokia modem barely penetrates the upper level of a two story house, despite the modem being tuned and located on the upper level. Little effective signal on the ground floor. Time and time again we’ve been forced to watch free to air TV due to low signal strength.
Do yourself a favour; don’t waste your time with Optus 5g mobile broadband. A $90 a month failed experiment.
Moved homes in Sydney and the Optus sales person informed me that I could get 5G. Applied for it and realized that I wasn't getting the speed of 5G (on average getting 11mbps download speed).
Customer service call 1
Called the customer service and they were hopeless. Resetting the modem and placing it in various spots at home did not help. The person said they would sort it out and call me back. Never called me back.
Customer service call 2
Called again to follow up. The person on the line said there was no such record of Optus calling me ba...
terrible internet’s connection
5G signal is very weak and no one from optus team is will help. I have a case manager that won’t ring back, this has been going on for a month
Very poor upload speeds
I signed up to Optus 5G this week (luckily with a one month trial). I have good 5G connection - the lights are green on the router. My download speed varies from 90-360Mbps. My upload speed varies from 0.25-1.8Mbps. That is not a typo. According to the Optus 5G team "we can't guarantee upload speeds". My vodafone mobile gets upload speeds of 15MBps (i ran the test at the same time). My Telstra 4GX would typically get 18-30Mbps upload speeds (but there is an outage, 8 days and counting) which is why i trialed the Optus. It will be going back.
- 5G Mobile Broadband
Constant connection dropouts
5G home internet using the Nokia modem provided by Optus. Currently living in Kingsgrove NSW.
Initial setup and connection was ok but noticed first couple of months having it (signed up Feb 2021) I regularly have to restart the modem as the connection drops. The past couple of weeks I have experienced the dropouts 3-5 times a day. Each time requiring a modem reboot. I have relocated the modem several times already and hasn't resolved/improved the issue I am having. I have reported this multiple times to Optus support but always been told to either restart the modem or relocate it. Good concept but Optus 5G network is just lacking! Beware if you are thinking of purchasing.
Unstable. Unreliable internet. Countless times going back to Optus chat to technicians only to be told turn off, turn on, reset, change network settings on modem. Still didnt fix anything
- 5G Mobile Broadband
The worst customer service ever - Optus needs to be shutdown
I ordered Optus 5G on trial on 28/06/2021 & received the modem & fetch box on 29/06. Sadly this is where it all fell apart. I meticulously followed the installation instructions - didn’t work. Contacted the message service & was advised that the SIM card needed to be enabled - I had to take out the SIM card & provide the number - they didn’t know what it was. The SIM card was enabled & I was advised to log in to the Optus app & locate the nearest 5G tower - again this did not work - I was advised it could take 24 hours to work but was told wher...e the nearest tower was. Their website also refers to another app called Optus Home which I discovered later does no longer exist. I tried to connect & got 5 Mbps. Next day was even worse - contacted Optus by phone - the very rude technician tried to blame me for the poor connection. Finally the app worked - the best connection I got was 30 Mbps. I tried again the next day - same speed - slightly more polite technician. I cancelled the service on 1st July & received a returns code for the modem only. I dropped off the modem on 2nd July at the post office & contacted Optus on how to return the fetch box. I was told I would be sent a returns code - never happened.I contacted Optus on 7th July & was told that I could keep the fetch box. I have screen shots of that message session. I did not believe this as I could see forums where other customers had later been charged for the fetch box - I contacted Optus by phone & was informed that a satchel would be sent out - nothing happened. I contacted Optus on 12th July on the YesCrowd website & was informed via Twitter that a returns code would be sent to me within 10 business days - nothing happened. I logged a complaint (ref 100589142) on 26th July after being told to speak to the customer service guys on Twitter - I informed that had not worked & could I escalate. I received an invoice for the 5G service for $78 that evening! Finally I was contacted on 27th July. The fetch box was returned to my local store on 28th July after they could not send a satchel or returns code. Ive pictures of returning the fetch box to the store. I also have an email from them indicating they will credit the invoice - as yet to see any evidence of this happening. My advice is never order any service from Optus - they are a total nightmare. Most of their staff try hard & are polite ( with a few exceptions) but the inadequate processes & systems just make it impossible to do anything easily. Hopefully the bill will be credited soon & I can get on with my life!
Optus 5G service home broadband service failure
I have been on Optus 5G home broadband for about 1 year and the service has been getting progressively worse, not better. The signal drops out for hours on end at all times of day and night. I keep getting told that it is because of maintenance on the tower but this is just not true. I keep getting dates from Optus regarding the maintenance completion but it makes no difference to the drop outs. I have line of site to the tower and my modem is set up in front of a window directly facing the tower. The drop outs are not caused by low signal to my modem, they are caused by the Optus technology not maintaining their 5G service. Optus 5G home broadband is a dodgy service and the Optus technicians are incapable of fixing the problem.
Better than expected
After months of problems with Telstra which almost saw me lose my job I finally got onto Optus and couldn't be happier! Moved to Tasmania and needed internet for work and personal use but was having problems getting NBN connected so was put onto mobile broadband by Telstra. Unfortunately had nothing but problems with their product and got no help at all, took me nearly a month to return their faulty product and cut all ties with Telstra but I needed something quickly as I was about to lose my job! Optus came to the rescue! I signed up with them...in the afternoon Tuesday, then had my modem delivered and up and running by Thursday afternoon! So far it has been FANTASTIC, I can get my work done with Ethernet cable connection and use Foxtel, etc no problems at all via WiFi so I couldn't be happier. Problem solved, thanks Optus!
Questions & Answers
Huawei B818 modem and mobile broadband is extremely unreliable, sometimes it works perfectly at 40M/p/s some times 0.2m/p/s. When you plug in ethernet cable Huawei B818-completely stops working. I want to understand how to fix?
How much to buy the B818 4G WiFi Modem outright
Optus list the B818 modem as part of a month to month plan with the price being $281 for the first month ($216 for the modem and $65 for the 200GB plan). Due to this, I would believe that $216 would be the RRP for this modem.
You might be better off calling your closest Optus store (if they're still open at all with this pandemic happening) as I have had to go to one of their stores to purchase a modem outright in the past (or in my case, a replacement modem due to dropping my old one and breaking it). I can't remember if I had to prove that I had an existing plan with them already so if you're trying to buy a modem without having a plan be sure to check that you can buy one in that situation first.
Also, if you're currently on one of the Wireless Broadband plans, there is a clause in the Critical Information Summary which says that you can't remove the SIM from your existing device so if you are looking to replace your current device with this modem be sure to check that you can do so.
Sorry for the long winded answer.
Will my 500gig role over on to the next lot if I don't use it all that month
It's probably a bit late for my reply but I'll answer nonetheless.
Data doesn't rollover, if you don't use all of your 500GB for the month, you'll still only get your standard 500GB for the next month.
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