Optus Wireless Broadband

I have spent over 90 minutes today chatting to four id*ots in their foreign contact centre,all just to add 10Gb data to my monthly plan. No one seems to know how to do it now despite it being very easy up until about a year ago. How dare they waste a person's time like that! I'll be looking for another telco.

Anybody using this optus service needs to keep a very close check on the data optus claims they are using. My data suddenly disappeared and now they are claiming totally false data usage well beyond my normal usage including 90G in 1 month, around 50G used updating windows in 2 months, and large amount of data on things I don't actually use like… Read more

Dropbox. Also they Kalim they can track my data usage on things like Facebook (rarely used) even though I use MBB for a computer with no apps they can trace usage on they still claim I am using large amounts of data on this month after month. They are very dishonest and can't be trusted. I urge anyone with similar falsified data usage to contact ACCC and report them

Wifi out for around 2 weeks with less than one week's notice. Impossible to work from home and very stressful reorganising all appointments at last minute which require connectivity. When it actually does work, it is unstable and slow. NEVER will use Optus again and can't wait for my contract for my mobile phone to end so I can let go of the appalling Optus experience.

upgraded to 5g home internet ,worst thing ive done slow ,programs wont load even though person i spoke to from optus said its wouldnt . my mobile phone on a differant provider is better .paying extra on this plan for poorer connection and down load times

I signed up 5g home broadband in March this year after much reassurance by Optus that it outperforms NBN. It costs more but I went for it. Then over the last few weeks, we all felt it was constantly dropping off and buffering just loading pages on… Read more

the computer or phone (over wifi). My son (who is in I.T) decided to write a program to track the pings from last week and realised we had over 100 drops a day!! At one point 48 drops in an hour! (Some only split second). I contacted Optus about it, and after hours on the chatline with them, I was told it's because "5g is no longer available at my address"!! I checked online and sure enough, it says "sorry, 5g is not available at your address"!! But I have an active 5g contract with them! NO ONE called or informed me that I no longer have 5g! And I am still paying for the service! They then told me they had taken down the 5g! They then offered me to return my 5g modem (waiving the modem charges for the rest of the 3 years) to switch to NBN. I was of course appalled and upset. I started checking with 2 of my friends on the same package with Optus and they too were experiencing the same issues, and their addresses no longer showed 5g as available. They have also NOT been informed! After I threatened to report to the ombudsman, they referred me to their 5g tech team who now say I still have 5g, just not very robust as there might be building interferences etc to cover themselves (the website still shows 5g is not available at my address). I am sick of their lies. I have since written to ACA and looking to switch back to NBN but with a different provider. I am attaching a screenshot of what they told me as evidence.

Received my modem yesterday accompanied by money withdrawn from my account. Unable to insert the sim in the modem, following 5 calls to tech help from 9.30 am to 4.30 pm I was advised to visit an Optus shop. I’m 80 with mobility issues and was… Read more ·  5

forced to go out in the rain to the shop only to be informed the sim was stuck they couldn’t remove it gave me a new sim and sent me home to remove it myself. Still no internet. This is unbelievable, just speaking to a representative from Optus, a case was opened ..a new modem ordered but apparently incomplete information was given and if I hadn’t asked for the order number to track I would never have internet!! They have opened a new case and are following up. More days without internet, I’m 80 and this is enough to drive a weaker person insane.

Such a waste of money! I dropped a cable connection to get this magic 5g box, and as all the family has a Optus mobile plan that fit and works really well, I went for this home wi-fi connection…. Really poor connection, when three of us are connected internet slow down badly. I am definitely need a new connection/provider…

Constantly going dead -* Useless but not cheap Stop insulting me by constantly asking ‘Have I been bribed’ Australia was a straightforward Country till Labor, & Globalisations mob took over

The internet is constantly disconnected—it seems like it will never be fixed. The guaranteed 50 Mbps only materializes late at night, right when everyone is about to go to sleep. Two weeks ago, I went to the store to complain and they said will help to cancel my current equipment charges and switch to NBN, but the staff claimed the system was… Read more

down and they couldn't process the change.

My mobile data is better than this service. If my mobile data wasn't limited, I would cancel this subscription immediately. When I contact customer service, they only ever suggest resetting the equipment, and then there's no follow-up.

I'm even using my phone's hotspot to post this! I have to reboot the equipment at least three times a day. Sometimes, the connection drops after only one minute. The equipment they provided is clearly faulty. They lock you into a three-year contract, and the problems start within six months.

Had no probs. When you've been with TPG anything is an improvement! Getting good speeds (over what was promised) and much better than I expected. Happy plug n play customer Show 3 replies

God aweful. Half my devices wont stream, games wont connect, chromecast drops out after about 2 minutes. speed seems good but is a false reading because it is so unstable. Locked myself in for 36 months (yeah my stupid fault) and now have to pay out a modem im never going to use again. Tried to switch to optus nbn but they making me wait 2 weeks. used to be with aussiebroadband and they were far far far better.

The signal drops out a couple of times each hour 5 calls to Optus - have received the worst service from their ‘experts’. Typically, they have not listened to my concern - just stuck to their script of questions.

good for a while and then has long periods where drops out randomly for 2min and then comes back up I went back to Telstra 5G yes Telstra more expensive at 85 as apposed to 69 but super reliable and much faster - avoid Optus 5G wireless Broadband

Just received. Optus 5g modem.connected easy.easy setup but thats about it. Was on NBN for 5yrs, Optus had good 5g deal for similar price. So i ve switched to this 5g rubbishi... connect is easy but speed is random and unstable So called support, then ask me to reallocated modem for better reception. well..ive followed But still the same. Speed… Read more

sometime 30..40..70.50mbps random speed. They said to me you are getting over 50mbps so its ok and it good enough. I told them NBN never had issue like this, at least it stable speed and no need to reallocate to find better reception. I've told IT support, need to fix the issue..they just close the conversation on me..so instead of chat msg..im going to call them to fix the issue So..whoever thinking of getting this Optus 5g internet network ..dont bother..its not what u think it is. It wont be much better than what you have now. Dont waste time n money.with Optus. I really really regret. Changing it.

Optus demolished a tower in Brunswick in May. This has left myself and other without mobile services, phone and MBB. Oprus refuse to say when this will be fixed but are still taking money for services they are not providing. I suspect they are not going to replace this tower and are just lying to customers. Unscrupulous company that lies to customers on a regular basis.

I came here to read what more I could do as I am having nothing but bother with the 5G. I had to switch over to my mobile hotspot to be able to read these because my wifi just kept hanging. DO NOT GET THIS SERVICE. Strangely, we have had the Optus mobile 4G for years and it has been grand however the 5G is an exercise in frustration

Optus doesn’t provide what they promise What you get is frustration, aggravation and zero action As per usual I get better speed by hot spotting my devices to my Vodafone mobile OPTUS - if you can hear me!!!! Cancel my service (lol Optus and service in one sentence- what a joke) and REFUND what you have stolen from me

Don't even bother to connect this service, is completely garbage and no value for money at all, is a joke considering we are talking about fast internet in such a society and how much you're getting ripped off for such a garbage. We are disconnecting it stop donating our money in return for crap . Is there a zero star, they don't even deserve one star.

Patchy connection and high latency. The tech support team lacks basic knowledge of troubleshooting and keeps suggesting same steps each time you follow up on your issue . The last one told me to lower the encryption level of the modem … that’s how tlseriius they are about safety

I was with optus 5 g for 12 months. It stopped working last Friday. I was told it was no longer available in my street, in the middle of Sydney. So I cancelled my contract as I have no other choice. They promised to waive the $303 cancellation fee as they could no longer provide me with the service they promised. 3 phone calls later, they still… Read more

haven't sent me confirmation. I'm now contacting the telephone communications Ombudsman. VERY POOR service from OPTUS. But what do expect when you send your service overseas. DO NOT USE OPTUS

So far, I haven't been able to Send Emails for 26 DAYS. I am receiving but I cannot send. I have wasted countless hours on the phone with no success. The call CENTRES FROM OVERSEASES don't give a dam. There is not one person you can speak to and every time you speak to them all Optus wants to know is who the Account Holder is, the Date of Birth… Read more

the Address The Phone Number..... You spend more time verifying the account than fixing it up. After you finish answering the Questions it's the same old saying, they will get back to you within 24 to 48 hours. Then we start all over again. The call center is in INDIA. Why when the problem is in Australia, they have call centers overseas. Oh!!! I did forget they are trying to save money. Nothing gets solved and all they say to you is they will get back to you, NOBODY, I MEAN NOBODY RETURNS CALLS. They are the laziest people I know, nothing gets done and if Optus thinks they are saving MONEY they should have a good look at themselves. The excuse is that they are upgrading the lines. Very Poor excuse when you are still PAYING FOR A SERVICE WITH NO PRODUCT. We had 2 mobiles with OPTUS and Two Internet Accounts. With all of our frustrations the Mobiles went back to Telstra because our calls were getting cut off and I'm in the process of changing our Email Addresses. The Government should be fining these Big Corporation for not providing A SERVICE. These last 26 Days it has affected my health. All the Ai can say is to be mindful of the employee, not to be rude. What about the Consumer hasn't anyone got any compassion for US... Nothing gets done anymore in Australia. It is turning into a 3rd World Country. We need to bring back OUR CALL CENTRES BACK TO AUSTRALIA, where WE SPEAK THE KINGS ENGLISH.

This internet is absolutely horrible and unreliable. It constantly cuts out and my streaming services are always buffering. Never had worse home internet in my life.

Awful - just moved house and moved from 'normal' NBN to this disaster. Soo slow - some websites will not load at al! I have tested multiple devices (which worked previously on NBN) on the new 5G network with exactly the same results I have test using my mobile phone Optus as a hotspot on same devices- almost 400 mbs and all devices work perfectly… Read more

when connected. When I use Speedtest on mobile hotspot there is only one provider- Optus. When I use Speedtest on new 5G - it seems there are third parties- Exetel etc. which makes me think Optus is just a reseller for them! and not their own 5G Unfortunately their help line is only business hours during the week. SHall try my luck on weekend