Great Vacuum - pity about the batteries
Purchased two Backpac Vacs in Feb 2019 (2.5yrs ago).
This gave us 8 batteries, the first two batteries died after about 18months and another two batteries will only hold half charge so pretty much useless.
Battery warrantee is only 12months so I was told "bad luck" and they are very expensive to replace when compared to other brands.
To replace 4 batteries is not much cheaper than buying a complete new machine.
The actual machine works brilliantly if they could only sort out the Batteries.
Purchased in February 2019 for $1,700.00.
Good vacuum but not happy with batteries
Hi using Pacvac 3 years, started battery one 18 months ago one set changed under warranty. But after 6 months same problem runtime.Batteries are expensive. Don’t know what to do .
Purchased in November 2019 for $1,500.00.
The reviewer stated that an incentive was offered for this review
batteries let vacuum down
the vacuum cleaner is great.
but i have nothing but trouble with the batteries not lasting any more than 12 months had first set replaced under warranty now they are not working. had to buy some more and they are very expensive not worth money. not buying any more will look for another brand next time.
All because of the batteries
Purchased in January 2018 for $1,000.00.
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Used pacvac for over 6 years and wouldn't try anything else there are no other vacuums that come close to the overall quality and price of these machines. Highly recommend, out of about 8 vacuumsowned I've only needed to take any in for fixing once. Very pleased with the customer service I was provided with. Thankyou Pacvac.
Purchased in August 2019 for $1,200.00.
I like pacvac
Had 7 pacvacs in the last 6 years. Great vacuums, I have tested various other makes and models and always go back to pacvac. Highly recommended. Keep up the good work.
Purchased in April 2019 at the goods for $1,300.00.
Questions & Answers
Any non OEM batteries fit this?
We don’t believe that there are any OEM batteries, that would work with our Machine. Further to this, Pacvac batteries are designed with many safety features in mind, protecting the battery while delivery the best runtime possible to operate the machine. Typically (but not all) non-OEM batteries remove these safety features to reduce costs.
Please reach out if you require any assistance.
Have a great day,
Thanka Urvin. That's the main drawback of battery back pack vacuums. The cost of the batteries. I have a pullman and 6 additional batteries just for 1 days work. If the batteries were more reasonably priced you would get a lot more people onboard as $500 is ridiculous for 45m runtime.
Hi Jason B,
We hear you and we understand your frustration. All manufacturers are in the same boat when it comes to Li-ion batteries. They are used commonly in the high-quality commercial cleaning equipment and improvements from the cell manufacturers (Pacvac uses Samsung) in making their products cheaper has been small and incremental. Since introducing our battery technology in 2018, we have seen a significant shift with the cleaning industry buying battery technology over our corded products for the cost savings in productivity (up to 4 times faster than when using a corded backpack) and also the reduction in costs of not having to replace cords and getting the cords tested and tagged, means that the return on investment is favourable.
But in saying that, it really depends on your cleaning application as to whether a battery or corded machine is best for you. Our batteries will cost you $338 for a set of two, if you are using Pacvac’s battery vacuums.
Regardless of where you buy, we provide the highest level of customer service scoring a 4.3/5 star rating on product review. We pride ourselves with an exceptional after-sales service, so you can always reach out to us directly and we will assist with any matter.
Please reach out if you require any assistance as we are here to help.
Have a great day,
Does the two batteries maintain the same amount of power/suction until the last second?
Yeah keeps full power for the full 45 mins
Why do some reviews say the battery lasts only 30 minutes?
Hello MID and JohnShow
Lithium-ion batteries gradually lose capacity over their life and performance depends on how intensively they have been used.
Please don't forget that we are always here to help, so reach out to us at any time, we will happily assist you.
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|Category||Commercial Vacuum Cleaners|
|Release date||Jan 2008|
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