Philips 3000 Series NA352/00

Needed to replace a Philips Air fryer where the wire grille basket was losing its coating and contaminating the food. Also some issues with coating beginning to peel from the enclosing basket. Investigated replacement parts but these were expensive so decided to replace the entire air fryer. Rather than moving “sideways”, chose to upgrade my… Read more

purchase to a twin drawer model, reasonably priced and with a decent warranty. Settled on a Philips NA352/00 which met the requirements. Despite having an RRP of $399, found it online in a sale for $197.

THINGS I LIKE ABOUT IT * Stylish design in matt black with gold accented colouring on the handles. Top surface is in shiny piano black * 9 litre two drawer design with one larger (6L) and one smaller (3L) configuration. As the drawers are operable independently, this means that if you are only cooking something small, you can just use the smaller drawer with its lesser power (and cleanup) requirements * Internal grille areas have down away with the problematic “wire basket” design and have moved to a more “solid flat steel” arrangement which is coated with a non-stick surface which has (thus far) proven to be easily cleaned and free of food sticking (although I still add some spray oil to facilitate this) * Ability to separately control the drawer temperatures and cooking times. For different types of foods in different baskets, you can also set these to sync which will cause them both to complete their cooking cycle at the same time. You can also set the parameters for cooking on one basket and have it transfer those same settings to the other basket * There is a “shake basket” function which can be switched on to remind you to take the drawer out and shake the contents. This happens two or three times through the cooking cycle and is very useful for cooking potato chips * Compared to other air fryers I have had, this one is reasonably quiet and on some occasions, I have had to put my hand behind the device (where it exhausts air) to see if that particular drawer is actually working * There are a number of presets which can be activated based on the type of food you are cooking. If you select one of these and the setting is not to your liking, it can be manually over-ridden. The eight presets are for fresh fries, frozen fries, chicken, meat, veggies, fish, cake and reheat * Two year warranty * Still fits in the space we previously used to store our single drawer air fryer * Cooking is even with minimal intervention and with economical power use (As economical as it can be for a kitchen appliance with two heating coils) * Cord winder for the power lead (detachable if you don’t need it) on the back * Drawer baskets are dishwasher safe * Numerous recipes available on downloaded app

WHAT I DIDN’T LIKE SO MUCH * Gloss piano black surface on the top is an absolute finger magnet as it serves as the touch sensitive control panel for the fryer. Needs frequent cleaning off due to its highly reflective nature * When setting your cooking parameters, you can sometimes get lost in the settings or find a control requires a slightly harder push to activate than another. Particularly have issues when actioning changes in settings during a cooking cycle with two baskets and just wanting to change one * Problems ensue with unexpectedly altering settings on the other basket that you didn’t want to occur. Have found myself a number of times just switching the entire device off and back on again to reset what I want (essentially clearing it and starting over). * Having to get used to the drawers not being on rails with a stop (as in my previous air fryers) as these drawers simply “come out completely”. * The “attention beeper” is very soft. If you have other noises going on in the kitchen, you may not hear the beeper to indicate cooking is finished or it is time to shake the basket drawer.

OVERALL Am generally happy with my purchase of this appliance. The two drawer basket design and non-stick coatings make for an easy use and cleanup experience. Indications are the new cooking surfaces should be more durable than the wire grille of the previous fryer. Would like to see some work to simplify the control panel in a future model as using some settings and in particular altering settings mid cycle is not intuitive. The manual is the usual style multi language leaflet but does do a good job of explaining the features. The things I don’t like so much are relatively minor in the overall scheme of things and do not prevent me from recommending this appliance to others.

If your looking for a replacement airfryer or are getting on the bandwagon, I suggest giving this one a go. The dual drawers are a blessing, you can cook different/multiple items at the same time and at different temperatures for different lengths of time. You can also just use the little drawer for smaller items without having to use the big… Read more

basket. Key Features Dual basket air fryer with 9 Litre capacity 40°C to 200°C adjustable thermostat, touch controls, dishwasher safe basket 8 cooking modes: fries, frozen fries, chicken, meat, veggies, fish, cake, reheat Measuring 382.5mm wide, 443.9mm high, and 314.2mm deep, this 7.85kg air fryer is designed with non-slip feet and cord storage for a tidy kitchen setup. Both baskets inner lining/bases are removable making washing up a breeze.

Bought the white coloured version. Awesome air fryer that cooks brilliantly. Chips are so crunchy. It is easy to use and navigate. Has Philips app as well with many more recipes and tips if you wish to delve deeper. Very easy to clean. Show details ·  1

An exercise in frustration – I'm sure this is an excellent air fryer. However, there are two major deal breakers here. The display is so dim that any light that comes from a window will make it virtually impossible to see. (See photo.) There are no instructions on what button does what. Just a series of icons that may or may not explain something. (I think I've worked then… Read more

out but frustrating none the less. Not everyone is icon savvy.)

The help online and the manual that you receive (either online or in the box) does little to assist.

I called Philips' support line, and they told me they could not assist and to send the unit back to where I bought it. The service was very polite, though.

Honestly, I cannot for the life of me comprehend what the designers were thinking when they were designing this nor how their support has not been given basic information about how it works.

If you're okay with having to play guessing games, then this might not be an issue for you.

Otherwise, I can't recommend this for those who are not very intuitive.

Sorry Philips. Your Airfryers are good, but maybe put a little more care into making them functional for the average person.