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This product needs to be significantly improved
I was so looking forward to use this steamer.
Unfortunately when hot the hose becomes very weak and keeps bending blocking the steam and causing a significant drip on the garment to the extent that the garment needs ironing to dry.
The stand for the wand is not designed well the wand can fall very easily.
Some leakage can be noticed around the water tank device must be used on tiled areas
This product seems suitable for silk and silk immitation.
Avarage to poor results on pure cotton garments of any description.
Need to finish with classic iron...
I registered for the Christmas 2018 $50 cashback promotion, I even contacted the Philips customer service department via their chat to confirm promotion registration instructions and they talked me through and confirmed it was done correctly. Fast forward to now and I hadn't received any cashback so i contacted Philips and they just emailed to say I am not registered for the cashback promotion and it has now closed. I would like to return this rubbish Philips product for a refund it doesnt even get used and has been a waste of money, I only bou...ght it as it had the $50 cashback and so i thought it was a good deal but not so for the price i paid without the cashback! I have bought other philips products in the past but this is the last time ill ever buy a Philips product due to their customer service.
Am is using it wrong?
It's able to get rid of small creases without applying pressure to the back board but everything else is as though you're trying to iron it vertically against the board. Bought this product thinking it would make the task of ironing easier.
Now this is a quality product overall. Winning!
Came with a 2-year warranty. Doesn’t leak whilst it’s operating. Quiet. I am loving this! Worth it.
Truly a beautiful design. Aesthetics a plus for me because I leave this out in my dressing room for ease of access. Colour tone is nice - and the design of the base is eye catching - love it.
Not heavy, not awkward to handle nor flimsy at all. I like the structure, clean lines, soft hose with very nice material which makes for ease of moving the hand held steamer around.
Creases and crumples disappear efficiently without much effort and easi...
Questions & Answers
A little time has passed now since this review, I'm curious to know how it's performed over time - still great? Any problems? Thanks.
Thanks for commenting here. Do you have any questions that we can help with? If you're interested to hear experiences of other users, you might want to read the review page: https://www.philips.com.au/c-p/GC557_30/comforttouch-garment-steamer/reviewandawards
The Philips Australia team
Ah, that's a pity, Sandra. In that case, we recommend having a look at the reviews on our website: https://bit.ly/2uaoWKN.
The Philips Australia Team
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