Liquidiser stopper crushed in jug. Food ruined.
I have used my Philips food processor for over 20 years. Have always been happy with it.
Recently I used the liquidiser to make a dip. The stopper fell inside and was crushed. I stopped the machine immediately. Had to throw away the contents as I wasn't sure if the crushed part was in the dip. I now don't have a stopper for my liquidiser. Can I purchase this part separately?
So many uses
I use this processor at least once a day to make a smoothie and have started baking again too. I have used the egg whisking attachment to make a sugar free meringues which works perfectly and it is so quick. I am loving chopping up my vegetables with it too.
Powerful multi function processor
Excellent value at $219 from The Good Guys. Very easy to use and clean, with 3 ltr capacity processor and 1.5 ltr blender. Does most kitchen tasks with its variety of attachments. Slices, dices, kneads, juices, whips, and purees with ease. Perhaps a more extensive instruction manual would make it easier for beginners.
All in one blender
This is a very convenient blender package, because it has most blending equipment in one package. The different shredding and grinding parts are suitable for different cooking process. Easier to clean and store. Fast and quick way to cook. Dishwasher friendly. Good value for money. I recommend this blender for families.
This is a fairly standard blender/food processor. I bought it because the food processor part is sealed so nothing can leak out of it - unlike my older machines. I wouldn't normally buy Philips since I haven't been impressed by their service or their products in the past, but they seem to have improved on both counts.
I've been very happy with my Moulinex food processor/blenders but wasn't happy that every time I made a cheese cake the machine leaked and I spent ages cleaning up. The Philips HR7628 does not leak, so it solved my problem.
...But it did more than that really. Somehow, it is much better at mixing and blending than my older machines - maybe it's the blade shape or something. Pasta dough, for instance, mixes in just a few seconds. The 650 Watt motor seems powerful enough, as I'd expect. The supplied blades and attachments all seem to work really well and it's all easy to clean. I'd have to say it's an upgrade from my old Moulinex machines, and that was a real surprise to me.
Questions & Answers
Please tell me if the spare parts of the food processor Philips HR7628: 996510074787 (blender blade) and 996510075467 (mini chopper blade) are interchangeable.
In other words, is mini chopper 996510075318 compatible with the 996510074787, or I need 996510075467 to use it properly?
No you need to use the mini chopper for the mini chopper attachment. I haven't had an issue with it apart from when I want to make more oat flour or peanut butter than what fits in the mini chopper. But you can just do it in two lots as it's fairly quick.
Hi there. Thanks for reaching us here with this question. If you are asking if models 996510074787 and 996510075467 are compatible with the HR7628, then, yes. Hopefully this answers your question, but if not, please feel free to contact the following numbers for more information: 0800 658 224 (NZ) from Monday - Friday: 11:00 am - 09:00 pm or 1300 363 391 (AUS) from Monday - Friday: 09:00 am - 07:00 pm EST. Due to the current circumstances, please allow your call some time to process.
The Philips Australia Team.
The blades and the rotor don’t engage anymore. The motor is working but the rotor and blade don’t engage and work properly. I had this problem only last week after years of great service and no other issues. Is there anything I can do to fix this issue?
Hi San, thank you for your question. Sorry to hear the blade stopped working. Let's see, could you check if the blade is attached correctly? Also check if the food processor bowl and lid are properly attached; you should hear a 'click' when they are. If this doesn't work, could you reach out to us, so we can look further into it for you? You can reach us at 1300 363 391 (AU), or by sending us a message on Facebook or on Twitter (@PhilipsCare). Hope to hear from you soon.
The Philips Australia Team
Thanks for your answer. I’ve found the issue: at the bottom of the bowl, the plastic was old and thinning so much we could see the screw. So the bowl wasn’t high enough to get the rotor and the blade to engage properly. We’ve bought a new bowl (thanks to Philips which sells spare parts!) and it’s now working again as new!
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