Philips HD Media Player HMP5000/79 Questions & Answers

Can the phillips HD Media player  HMP5000/79 . Play A 4tb Portable Hard drive ?

Yes

Hi Goldy, That's because the LINK is "Hard Coded" in the Player! It's the same with Facebook. You will find that does not work either. I tried to get Philips to rectify this by asking for an Update to the Software on the Player but was informed that they do not make this player any more and there is NO Support. What annoyed me at the time was that THIS Player is STILL being Sold. If there is no Support, and functions of the Player do not work as described, then it should be "Withdrawn" from all sales. VERY Poor response from a Multinational Company Like Philips

I have 2 of these players now gathering Dust!

My Suggestion - Cheapest of your alternatives - Do yourself a BIG favor and Ditch it! Go out and purchase a Google ChromeCast with Google TV if you have an old TV Plug into you HDMI Port - Cost me $105 Delivered from The Good Guys.

Or Buy a New TV if you can Afford it -The New Smart Tv's have Youtube, Netflix and more....

Hi Goldy, We're sorry to hear YouTube is not working correctly. This must be quite inconvenient for you. We advise you to contact our colleagues using the following numbers: 1300 998 851 from Monday to Friday: 9:00am - 5:00pm EST (AU) or 0800 836 761 from Mondays to Fridays: 9:00 am - 5:00 pm (NZ). They are happy to help.

Kind regards, The Philips Australia Team.

Hello there, Shane. Thank you for your message. We'd like you to contact our product team for further assistance. You can call them via the following numbers; for Australia 1300 850 633 and for New Zealand 0800 639 953. We also have an additional team to reach out to. If the first team is not able to assist you, please call them as well; for Australia 1300 363 391 and for New Zealand 0800 658 224. Hope this has been helpful.

Kind regards, The Philips Australia Team

Hello Amal, thank you for your question. For more information, please feel free to reach out to our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand). They'll be happy to help.

Kind regards, The Philips Australia Team

Hello Katrina, We're sorry to hear that the remote of your media player is no longer working. Please make sure to reach out to our team by giving them a call to get this resolved. You can contact our team on the following number:

08 8338 5540 Monday to Friday 9:00 AM 5:00 PM EST

We hope to speak to you soon.

Kind regards, The Philips Australia Team

Obvious answer, but.... have you checked the batteries? You would be surprised how many people forget to put new batteries in! Wayne

Hi there, Thanks for sharing this here with us. We're sorry to hear you're not able to access your videos and movies anymore. That makes coming back home from a holiday even less nice. We'd like to recommend you to get in touch with our product specialists via 1300 850 633 (AU) or 0800 639 953 (NZ), as they will be able to provide assistance. Hopefully you can access everything soon again.

Kind regards, The Philips Australia Team

Hi Murray, thanks for getting in touch with us about this! We're sorry to hear you've been experiencing some issues with the remote of your media player. We'd like to recommend you to get in touch with our product specialists via 1300 850 633 (AU) or 0800 639 953 (NZ), as they will be able to provide assistance. :-) We hope you'll get your hands on the new remote soon.

Kind regards, The Philips Australia Team

Hello there, thank you for bringing this to our attention. We're sorry to hear you've been experiencing issues with your Media Player, and that our customer support hasn't lived up to your expectations so far. This is definitely not how we'd like the consumers of our products to feel about our customer service. We hope that we can improve this experience for you. Please feel free to send us a Private Message with your contact details, as we will then be able to investigate this for you.

Kind regards, The Philips Australia Team

Hi Nitin,

We're not sure what's going on there. Would you please contact us at 1300 850 633 so our agents can assist you directly? Thanks in advance.

Kind regards,

The Philips Australia Team

I use a 1.5 TB HDD and have absolutely no issues. I would say it would be fine. Unfortunately the biggest size in movie i hve played is about 4GB. I have always had one of these players and have been very happy with them. They no longer make them which is sad because i need to buy another one.

Hi im not sure on file size but have used a 4TB HDD with no issues

Thanks for the responses guys

Hi Daughn, We have had some issues with HDD's larger that 1TB. The HMP USB power supply can't handle some HDD's so you will have to have an external power supply for the HDD. The HMP5000 will play any movie as long as it's in the correct format that it supports and the HDD has enough power.

Kind regards,

The Philips Australia Team

Hello Bernie, How unfortunate! We'd like to check if we can help finding you a new remote. Could you reach out to us at 1300 363 391? Our colleagues will be better able to push you in the right direction.

Kind regards,

The Philips Australia Team

Hello, thank you for reaching out to us. We would like to see if we can help you with your Media Player. Kindly be advised that the device can interact with your network via Wi Fi and transmit that content to your TV, but not directly from the internet. The only internet services that it can access directly are Facebook, AccuWeather, Youtube and Picasa. You can find instructions on how to add these services on page 22 of this manual: external link  If you have any questions, please don't hesitate to contact us on 1300 850 633 if you are in Australia.

Kind regards,

The Philips Australia Team

Hello Joe.

Thanks for purchasing the HMP5000/79. Do you mean how to set up a network? Find out more on page 19 of the manual:

external link 

Hi Tim, pity to hear your media player is not working as it should be. Our team of products specialists would like to see how they can help. Could you reach out to them at 1300 850 633 for Australia and 0800 639 953 for New Zealand?

Kind regards,

the Philips Australia team.

Hello Philips Australia Team. I called the number you provided, unfortunately the people who replied insisted that I had called home appliances and I would need to call someone else. So I called the people they recommend who furnished an address to take the device to so as it could be looked at with view to possible repair. Everything to be at my expense, as the device is out of warranty.

Given the small amount of time the device has actually been powered up, I find the situation unsatisfactory enough to discount philips from any future consideration for consumer electronics. As I am sure you will understand.

thanks, tim

Hey there, thank you for sharing your issue so elaborated. The HMP5000 supports .srt subtitles. Make sure that the subtitle filename is the same as the video filenam, and DivX video file and the subtitle file are saved under the same directory. This should work, good luck!

Hey there. We understand your mood and would like to help you out. Please check the manual on page 13 for instructions on how to add or remove Audio Options: external link . Kind regards, The Philips Australia Team

Hey there, Casper. Thank you for your query. We hate to bring bad news, but we checked with our product team and they told us that Netflix will not be available on the HMP5000.

Kind regards,

The Philips Australia Team

Long since replaced it with a "Smart" TV.

Hi Warwick. The below specs are what the HMP5000 is capable of handling, there are no planned software updates and the codec applications are limited by the microprocessor used, there are no other media players in the same price bracket that have better internet functionality.

File

• Video: MPEG 1/2/4(MPEG 4 Part 2), H.264, VC-1, H.263, VP6(640 x 480), DivX Plus HD, DivX

3/4/5/6, Xvid, RMVB 8/9, RM, WMV (V9), AVI, TS, M2TS, TP, TRP, ISO, VOB, DAT, MP4, MPG,

MOV (MPEG 4, H.264), ASF, FLV(640 x 480), MKV, M4V.

• Audio: Dolby digital, AAC, RA, OGG, MKA, MP3, WAV, APE, FLAC, DTS, LPCM, PCM, WMA

(V9), IMP/MS ADPCM, WMA Pro

• Picture: .JPEG, JPG, PNG, TIFF, GIF (unanimated GIF), BMP, TIF, M-JPEG, HD-JPEG

USB storage device

• Compatibility: Hi-Speed USB (2.0)

Subtitle support

• .srt, .sub, .smi, .ssa, .ass, .txt, .psb, .idx+.sub

SD card

• Compatibility: SDHC 2.0 (up to 32 GB)

Video

• Signal system: PAL /NTSC

• Composite video output: 1 Vpp ~ 75 ohm

• HDMI output: 480i, 480p, 576i, 576p, 720p, 1080i, 1080p, 1080p24