Good product. Disappointing customer service!
I bought this product more than one month ago, as part of Philips Mother's Day AU$100 Cash Back promotion. I am still trying the product, with nothing to complaint so far (I still have to test for few weeks more to give a good review). My discontentment is with the poor customer service they provided me in regards to the promotion (which was the reason that lead me to buy the product in first place). I never received the promised Cash Back from Philips. Last contact was 12/05/19, when they said that the cash back was approved, and that I should received an email within 7 days confirming the payment. However, I never received neither the email nor the money. I have been trying contact since then unsuccessfully. I am very disappointed. I imagine how difficult must be to get the "Philips Beauty 90 Day Money Back Guarantee" deal.
I purchased this model three months ago and have had no trouble with its operability. After relatively lengthy use at level 5 it can overheat and need a couple of minutes to cool off, but otherwise it has worked faultlessly. The cord length is generous and the machine design makes it comfortable to hold. After three treatments I was pleasantly surprised to discover a noticeable reduction in hair growth. I've found that for best results I've needed to apply treatments over more weeks than the instructions imply, but am very happy to have achieved smooth almost hair free skin, painlessly. Great investment considering the ongoing cost of waxing or shaving.
Great product, looking forward to great results
After a heap of research I chose this IPL machine because
a) it has 5-10 years worth of flashes and no replacement cartridges necessary
b) It has both a large and small window, for large areas like legs and small/bumpy areas like upper lip/ underarms/ knees (as it needs to press fully on the skin to work this small window is necessary for these areas)
c) it has a continuous mode, hold the button down for a flash and slide it to the next spot (wait 1-2 seconds for flash to charge) and flashes automatically again
d) it was top of its field (IMO) for the price range, and 60% off at Shaver Shop was a bargain
It has a long cord but I preferred this to cordless as I don't want to have to worry/think about recharging or going flat in the middle of a session. It's not too big to hold, flashes are quite hot (as expected) but not painful.
Takes no time at all to use under arms and for face, but a bit longer and awkward for legs, when trying to do the back. The front of my leg (shin) is bony so it wasn't pressed flat against skin so wouldn't let me flash it, so I just pushed more skin forward from the back of my leg.
I've only done one session and noticed hair free spots randomly all over my legs. I understand different hairs are in different growing phases so I think after another 2 or 3 sessions (one session per fortnight) I'll see great results.
Would 100% recommend this style of IPL for beginners, as it has everything necessary without having to spend big money on the prestige model. Definitely sold on this one because I'll never have to worry about replacing cartridges or running out of flashes. I had no idea about IPL beforehand so I've done extensive research and looking forward to the results :)
Absolutely fantastic. Exceeded my expectations
I was sceptical thus would work but after 4 weeks i have almost zero hair. It didnt happen immediately so i thought it wasnt doing much but after 3 sessions i can clearly see results. Mostly painless to use. Good control over level means it can be adjusted to suit tender areas. Easy to apply takes 5-10 minutes each time depending on area.
I love this and cant believe it works so well. Excellent value at this price.
Questions & Answers
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.