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Priceline.com

Priceline.com

1.0 from 11 reviews

Reviews

(0)
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(11)
  • Transparency
    1.5 (8)
  • Customer Service
    1.1 (8)
  • Trip Completed Yes (2) · No (4)
  • Price Accuracy
    1.6 (7)


Sam

SamNorthern Region, NSW

Priceline Scam

published

I would rate the company zero stars if I could. They advertise in AUD but charge in USD so I got charged an unexpected extra $120 on top of what I expected to pay. The website price, email invoice price and total charged price are all completely different! And as you can guess the total amount charged was a lot more than advertised. Customer services are terrible they will not email or call you. Wait times over an hour and they disconnect when you tell them the issue. We also got booked in for the wrong room type. Total scam. They basically said it's not their problem. DO NOT BOOK WITH PRICELINE

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Accommodation
See all answers

Future

FutureSydney, NSW

  • 2 reviews

online Shopping

published

They have terrible shipping. It takes about 4 weeks to get your package. 4 weeks is a long time to wait for products needed now. If I knew it was going to take that long I would have just gone somewhere else

Transparency
Customer Service
Price Accuracy
Guackie

GuackieSydney Surrounds, NSW

Dishonest and misleading. Booked a ticket showing price in AUD828, when I checked my credit card they charged AUD1215!

published

Inaccurate pricing. Misleading website price showing wrong currency. Long wait for customer service (more than 20 minutes!) dishonest and disappointing experience booking with Priceline. had to just cancel it which shouldnt cost anything within 24hr but still got charged $1.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
See all answers

It was the most terrible company ever!

published

The Fox-Rent-A-Car didn't have any car when I got there and they said that they couldnt give my money back and only the Priceline could solve it. Almost 3 weeks later they didn't receive any Re found yet. They keep saying that they are waiting for Fox aprove it!!

Transparency
Customer Service
Price Accuracy
Trip Completed Yes
Booking Type Car Hire
See all answers

Zsarina

Zsarina

  • 6 reviews
  • 1 like
  • Verified customer

Price is misleading

published

I booked three nights for a room in New York and the price is misleading. I had to pay an additional resort fee per night (which is written in small print) in addition to already paying for taxes and fees. Then when I contacted them regarding this they stated that their best price guarantee is not applicable because it was already past the deadline. Poor customer service.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Accommodation
See all answers

Kelly M.

Kelly M.Greater Melbourne (Outer), VIC

  • 2 reviews

BEWARE: Massive Scam

published

Booked a hotel room at an advertised price which then came out with a receipt for the same price. I was charged a significant extra amount on my Credit Card. When contacted, Priceline redirected me to Agoda who then sent me back to Priceline.
There was no acknowledgement of the blatant 'surprise' additional costs that popped up on my Credit Card.

False advertising and disgusting customer service that made no blatant attempt to rectify the situation.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Accommodation
See all answers

KVC

KVCSydney, NSW

  • 2 reviews

Misleading ticket prices, unhelpful customer service

published

Booked a flight and the ticket price was shown in AUD, but I ended up getting charged USD (1.4x more than indicated!).
Called customer service but all they did was put me on hold and after 20min transferred me to the AirAsia customer service, which still didn't resolve my problem

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Flights
See all answers

Biggest scam under the sun be "Warned"

published

Booked a hotel and flight payed in full, clearly said no money owing at hotel on invoice,got to hotel had to pay additional $880 , rang priceline they didn't want to help ,they transferred me to bookings.com they didn't want to help,so I was stuck with a big bill and no one's problem but my own,be warned it's a scam ,

Transparency
Customer Service
Booking Type Accommodation and Flights

Misleading stay clear!

published

Misleading and possibly deceitful!
After entering that we wanted a motel room for 2 adults and 2 children we were shown a list of options with prices (promoted as "recommended for family's"). The prices were a little cheaper than other booking sites, so we booked a room. Only after we made a booking, providing payment method (non refundable) and received confirmation that the booking and payment were shown to be for 2 adults only! We were required to pay extra at time of payment, meaning it is more expensive than other booking sites. First and last time, stay clear of priceline.com

DK SM

DK SMSanta Monica, California

  • 2 reviews
  • Verified customer

Unethical and dishonest Company

published

Michael J. Sumner

Michael J. Sumner

  • 2 reviews
  • 1 like

Pricing does NOT show currency type next to $ amounts

published

Scam website as they are the only company online to NOT show what currency the amounts are in next to those amounts. I searched on Google AU and then go to a site with all AU content but then find AFTER the purchase that it's all in US $ and NOT AU $. So there comparison price on Google that made them the cheapest was based on US $ and a complete scam as this is AUSTRALIA!!!!

Watch out as this is a ploy used by deceptive online companies to scam trusting customers.

1 comment

Ok kool, within 24 hrs of this review they have updated their site to reflect currency being used. Obviously they realised their error and did the right thing.

Questions & Answers

Jenna

Jennaasked

They are not showing currency on Melbourne bookings. And there are some stupidly cheap rooms. So cheeky.

No answers

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