Ripoff with no customer service
I ordered flowers from Priceline.com for my sister's birthday. I paid extra $15 for a teddy bear. They charged extra $15 for choosing the delivery date, extra $15 for delivery service, extra $15 in taxes. Total of about $100. They sent me an email with a link to follow the delivery. The link doesn't work. I emailed them asking about the link. They do not reply to their emails. She finally received the flowers, late. About 10 small pink daisies. No teddy bear, no vase. I could have pick those for free in the wild, from the field outside my home. They don't even deserve 1 star.
RIP OF CHARGES TO SIGN A DOCUMENT
Today I9th February 2021, i went to pinewood Priceline pharmacy to get an urgent statuary declaration signed. I went to the store after 6.00pm very quite and one of the staff told me that each document I have to pay $5.00, likely I had one document to sign. I was shocked with this price and it is our local pharmacy and also it is covid time and people are having financial difficulties. this should stop, government have to interfere these rip of charges, it is ok if they said you can put a gold coin to the charity box. this is not a charity. Once I end up paying $35 dollars. This is not a good example for the pharmacy. It is not a service it is a black market business.
You're on your own!
If you book through them, they don't really care/protect even if you are getting charged outside agreed T&C!!
Excuses after excuses unable to cover you if the company (Budget Direct) you booked with doesn't want to honor the rates you agreed and paid for
Priceline cost me over $2K!!!!
I booked a car rental with Priceline 4 weeks ago. When checking directly with the car rental company, I found out the booking was not at the airport per my confirmation, it was in the city office which is closed at that pick up time. So wrong location and after close time! Priceline customer service didn’t help at all, just told me to book again, refused to escalate, don’t admit any wrongdoing and ended the chat prematurely. I checked and a new booking now costs over $2K more!!!!! Priceline incompetence cost me over $2K and won’t help with the ...booking Update: Priceline never even attempted to do anything for me as an “agent” but after a few different discussions with various customer service directly at the car company, got amazing help from a real person who worked there. No thanks to Priceline at all, I thought agents were meant to offer additional service
- Verified customer
I will never use this company and you shouldn't
I will never use this company and you shouldn't specially if you are out of the USA
I called customer service I couldn't get in touch with nobody. My flight was cancelled and I didn't got a notification.
- Verified customer
Absolutely the worst experience booking a vacation/ honeymoon ever! Just to get this out of the way I am on my 33rd international vacation. It starts out with delta canceling our flight. I then contact Priceline to book a new flight they tell me "I can't because Delta has a very strict cancellation policy".....um they canceled my flight. After 2 hours of being on the phone they finally agree to refund my $915.00. 5 weeks later here I am writing this review with no refund. I've called and emailed the company CEO down to customer service. Hones...tly have better things to do other waste close to 6 hours of my time chasing my refund. Then it gets even better ....ready for this....Priceline bait and switch nonsense. I book an all inclusive resort. Priceline webpage and the emailed itinerary state all inclusive resort. When get here they tell us no you only paid for the breakfast only plan!! Horrible experience never again. Also please be aware that they also own and Booking.com, Priceline.com, Agoda.com, Kayak.com, Cheapflights, Rentalcars.com, Momondo, and OpenTable all under Booking Holdings. Book direct pay a little more safe yourself the headache!
- Verified customer
Do business with someone else
Be aware when you book and make sure you’re paying and shopping in the right currency as I choose CA dollars and the price on the website still in US witch you think it’s cheaper but at the end you will be paying more money as it’s in US dollars then I was needed to pay the exchange rates and when it goes to customer service they will say we cannot do anything even after you will wait to receive a call back from them in a long time so am taking my business to someone else
Their mistake becomes my problem!
Booked a hotel reservation and it showed the price in Canadian dollars when I was on the payment page but when I received my confirmation email it said it was in USD. The person on the online chat said that it might have been a glitch in the system, however could not do anything for me. And she said I could not get a full refund even though I had booked it approximately 10 minutes prior. So she gave me the phone number to customer relations and they also did nothing to resolve the issues and would not provide a full refund. So I thanked them for their time but explained to them that I will never purchase any hotels, vacations etc. from Priceline ever again.
If there's an option for no stars, I would definitely select that. My entire experience with the online Priceline store has been absolutely shocking and unacceptable. They have not responded to any of my emails regarding my order and its been almost 2 weeks now. Not to mention, my package arrived crumpled up with dirty marks all over the the ordinary product.
Absolutely shocking customer service and would definitely not recommend purchasing with them. Such an awful experience.
- Verified customer
I write this post with a sad face. I recently had a horrible experience with Advantage Car Rental, which I paid for through PRICELINE. The rep at Advantage refused to get me my rental car from their Kiosk, there was a note on the rental desk that told me to go there. I took the time to call Advantage and let them know what happened and to report the complaint. Now neither company will take responsibility and get me a refund. Priceline has been unwilling to help with an email address or phone number or have someone call me NOTHING! Please ...take my situation into consideration, is saving $10 worth this? I recommend not using PRICELINE - go directly to the carrier you are using as Priceline doesn't stand behind their transactions. BEWARE!
Only used 1 star as zero stars was not available
Tried to book a hotel room for dates in May somehow their website changed the dates to March . This was not noticed until the credit card had been entered. despite several attempts found them to be uncontactable. What is strange is that almost immediately after I cancelled the non refundable booking through their website, I received an email from another booking service whom I had not contacted and they were offering me accommodation for the exact same dates in May and same property that I had entered into the Priceline site Go figure how that happened.. In a long list of prices most of which were the same Priceline stood out as substantially cheaper, there is reason for that . Caveat Emptor
I would rate the company zero stars if I could. They advertise in AUD but charge in USD so I got charged an unexpected extra $120 on top of what I expected to pay. The website price, email invoice price and total charged price are all completely different! And as you can guess the total amount charged was a lot more than advertised. Customer services are terrible they will not email or call you. Wait times over an hour and they disconnect when you tell them the issue. We also got booked in for the wrong room type. Total scam. They basically said it's not their problem. DO NOT BOOK WITH PRICELINE
They have terrible shipping. It takes about 4 weeks to get your package. 4 weeks is a long time to wait for products needed now. If I knew it was going to take that long I would have just gone somewhere else
Dishonest and misleading. Booked a ticket showing price in AUD828, when I checked my credit card they charged AUD1215!
Inaccurate pricing. Misleading website price showing wrong currency. Long wait for customer service (more than 20 minutes!) dishonest and disappointing experience booking with Priceline. had to just cancel it which shouldnt cost anything within 24hr but still got charged $1.
It was the most terrible company ever!
The Fox-Rent-A-Car didn't have any car when I got there and they said that they couldnt give my money back and only the Priceline could solve it. Almost 3 weeks later they didn't receive any Re found yet. They keep saying that they are waiting for Fox aprove it!!
- Verified customer
Price is misleading
I booked three nights for a room in New York and the price is misleading. I had to pay an additional resort fee per night (which is written in small print) in addition to already paying for taxes and fees. Then when I contacted them regarding this they stated that their best price guarantee is not applicable because it was already past the deadline. Poor customer service.
BEWARE: Massive Scam
Booked a hotel room at an advertised price which then came out with a receipt for the same price. I was charged a significant extra amount on my Credit Card. When contacted, Priceline redirected me to Agoda who then sent me back to Priceline.
There was no acknowledgement of the blatant 'surprise' additional costs that popped up on my Credit Card.
False advertising and disgusting customer service that made no blatant attempt to rectify the situation.
Misleading ticket prices, unhelpful customer service
Booked a flight and the ticket price was shown in AUD, but I ended up getting charged USD (1.4x more than indicated!).
Called customer service but all they did was put me on hold and after 20min transferred me to the AirAsia customer service, which still didn't resolve my problem
Biggest scam under the sun be "Warned"
Booked a hotel and flight payed in full, clearly said no money owing at hotel on invoice,got to hotel had to pay additional $880 , rang priceline they didn't want to help ,they transferred me to bookings.com they didn't want to help,so I was stuck with a big bill and no one's problem but my own,be warned it's a scam ,
Misleading stay clear!
Misleading and possibly deceitful!
After entering that we wanted a motel room for 2 adults and 2 children we were shown a list of options with prices (promoted as "recommended for family's"). The prices were a little cheaper than other booking sites, so we booked a room. Only after we made a booking, providing payment method (non refundable) and received confirmation that the booking and payment were shown to be for 2 adults only! We were required to pay extra at time of payment, meaning it is more expensive than other booking sites. First and last time, stay clear of priceline.com
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