Priceline.com

I booked 2 stays through this service for my family. I used Priceline a decade ago and was happy with them, so now I chose them over booking or other competitors - what a mistake. In both hotels at different times and bookings, I ran into same problem - bookings were done for 1 person per room instead for 2, so hotel made me pay the difference,… Read more

making the cost of stay significantly higher compared to other providers. On return, I tried to notify them about error on their site, yet there is none - online talk is AI - directing you to form, that is not working. Then their help - ai assistant is suggesting to call (unable to get a reply) or sending an email reply to booking confirmation (comes back as undelivered). So it is impossible to notify them about error, let alone get any refund. What if there was a problem with stay? With such service and help - I can only say, keep away from Priceline!

ZERO STAR RATING!!!!AVOID USING THIS APP AT ALL COST!!! The airline has suspended my tickets and I've been sent back and forth between the app and the airlines and still have no answer, going around in circles

I had a very frustrating experience and would strongly recommend others proceed with caution. This booking was made through Priceline, with the rental fulfilled by Priceless Car Rental. When I arrived to collect the vehicle, I was told it was not available. The staff at Priceless Car Rental were incredibly rude and unhelpful, offering no… Read more

practical solution and leaving me to sort the situation out myself.

I understand that the vehicle availability issue itself may not be entirely Priceline’s fault. However, what has followed in terms of handling the situation is completely unacceptable.

I was forced to secure a replacement vehicle from another company at short notice. After doing so, I contacted support and was clearly advised that I would be reimbursed the difference in cost. I relied on that assurance.

The replacement vehicle was a standard minivan, consistent with my original booking (“Chrysler Pacifica or similar”). Despite this, Priceline is now refusing to reimburse the difference, claiming the vehicle is not identical—despite their own terms clearly allowing for “or similar” vehicles.

This has resulted in unnecessary stress, wasted time, and ongoing back-and-forth to try and resolve something that should have been straightforward.

The lack of accountability and refusal to honour what was promised is extremely disappointing.

I would not use this service again.

cancelled a flight and hotel same day as booked. received full refund on flight. $100.53 lifted from the refund for no apparent reason. policy, their words not mine, states full refund until 2/27/2026. tried to contact online. email total gong… Read more

show can't find reservation etc. offered to send my laptop to them. Avoid at all costs. I have a lot of experience traveling and it would be difficult to replicate this level of incompetence ever. My hat is off to them. What hath God wrought? titanic reaction to wireless communication.

below was sent in May, 2025 but no resolution so far despite them saying they will look into this. Dear Customer Support, I am writing to express my serious dissatisfaction regarding a recent booking made through your platform, which resulted in… Read more

a distressing and unacceptable experience for my family and me.

Despite receiving multiple booking confirmations from Price.com right up until the day of check-in, I was shocked to discover upon arrival at the hotel that no reservation had been made in my name. This situation caused a major disruption to our travel plans and created considerable stress and inconvenience.

After discovering the issue at approximately 9:00 PM, the hotel spent nearly one hour (until 10:00 PM) attempting to resolve the matter. However, by that time, we were left with no choice but to arrange accommodation on our own and at our own expense. This replacement accommodation was not only more expensive but also did not include breakfast, which had been part of the original booking.

To make matters worse, after a long international flight, we had to wait an additional 30 minutes for both rooms to be made available as there was no housekeeping staff. Given that we were traveling with young children and elderly family members – including someone recovering from surgery and another with blood pressure concerns – the entire ordeal was extremely stressful and physically exhausting.

It is completely unacceptable for a platform like Priceline.com to confirm a booking multiple times only to have the guest arrive and find no reservation in place. This represents a serious failure in your booking process and quality control, and I expect immediate action to address this failure.

I am requesting full compensation for the additional cost incurred, as well as further compensation for the inconvenience and distress caused, particularly considering the vulnerable people in our travel group.

If this matter is not resolved promptly, I will be left with no option but to pursue further action, including sharing this experience via public review platforms and social media.

Please treat this as an urgent matter and respond with your proposed resolution without delay.

I booked a Sunset Deluxe Pool view room at Graceland Resort and Priceline booked me in a basic room. The contact numbers provided were disconnected numbers so I was not able to contact anyone and sort this. Priceline company are scammers I would never use them again and warn others, biggest thieves going around. Show details

We tried to rent a car from Budget. On the details page in the middle, Priceline suggest a bigger SUV for cheaper, no mention that it is not with Budget. The booking was for pay at the counter, but the company that we got pushed into (Advantage Car rental) withdrew all the money at the moment of the booking for the 5 days. Canceled right away, but… Read more

the $500 was withdrawn and Priceline didn't take any responsibility regarding it. Was a VIP customer, but that was my last transaction with them.

I reserved a 10-day rental car with them. My flight had a one-day delay, and when I arrived, the car rental said I had to book a new reservation. Priceline wouldn’t refund me, and they wouldn’t even let me have a car for the remaining nine days. They said it was because I booked through Priceline. Next time, either book directly with the car rental or only pay at the counter when you get the car. Never go with Priceline. Show details

DO NOT USE PRICELINE for rental cars. They say they have a Best Price Guarantee but that is false advertising. Rented a car and found it on their site for a cheaper price. I submitted the proper information to show it was the same size car, same pick up and drop off location, dates and times and they still refused to refund the difference.

What a terrible company. I booked a rental in advance through Priceline. I paid $644 for a full sized suv. Upon completing my rental reservation and dropping off my car, I was emailed a final receipt from the rental company. It was for $577. Any person with a brain can see that I overpaid and am due a partial refund. I contacted Priceline and… Read more

they said due to overbookings at priceline, im not due a refund. It doesn’t matter how your company operates or if you over book. I paid for something and the final amount due was less than I paid, therefore I am owed a refund of the difference. F PRICELINE. I will never book with them again. Terrible company. Terrible customer service. I don’t know who’s pocketing my $67 refund, but my credit card company is gonna go after them. Avoid Priceline!

I booked three rooms at Best Western Freeport Inn through Priceline on June 24 for an August 3–4 stay. Upon arrival at the motel on August 3, the receptionist told me they had only received a reservation for two rooms from Priceline and refused to give me the third room because they were fully booked. She told me to call Priceline to get a refund… Read more

for the third room.

I called Priceline immediately. The representative refused to speak to me—literally giving me the silent treatment. When she finally did speak, she mumbled so much that I couldn’t hear her. I asked to be transferred to someone else who could help, but she refused, saying everyone had the same training as her. After 30 minutes of silence and being placed on hold, I had to hang up.

The next day, I called again and spoke with someone named “Dave.” He said he couldn’t reach anyone at Best Western to confirm whether I had received the third room and told me to call back in three hours. When I called back, I spoke with “Josh,” who also said he couldn’t reach anyone at Best Western. He promised to try again later and call me back.

Three days passed with no call from Priceline. On August 8, I called again. This time, they told me they had managed to reach someone at Best Western named Shannon, who claimed I was a “no show” and therefore not entitled to a refund. How could I be a “no show” when I was there on August 3 and was given two of the three rooms?

I asked to speak with a supervisor, but she refused to help, repeating that because the motel said I was a “no show,” there would be no refund. I asked her again—how could I be a “no show” if I received two of the three rooms? After dealing with five different representatives, no one at Priceline was willing to help me.

Not only did I not get my third room, but I was also charged for it and wasted countless hours on hold with Priceline.

We booked a suite through Priceline expecting a comfortable stay, only to arrive at the hotel and be told that Priceline had worked through Agoda and booked us into a very basic, lowest-category room. This was not what we paid for or agreed to. When I tried to contact Priceline to resolve the issue, I could only reach an unhelpful virtual SMS… Read more

assistant. There was no working phone number, and no customer service email provided. We were left stranded with no support, and our holiday was completely ruined.

I would not recommend using Priceline to anyone. This experience was frustrating, disappointing, and a complete failure in customer service.

Do not reserve any cars with priceline. me and my friends made a reservation to pick up cars from san franciso for a wedding and after we paid they send us emails to pick up the cars from EAST OAKLAND california A VERY DANGEROUS KILL ZONE.... I have been a customer with Priceline for the past 18 years............. Show details

First time using them but terrible experience. We booked 2 rooms in this site and ended up only 1 room confirmed as agoda took payment for only 1 room and other once they cancelled. Show details

just now New They are horrible!! They have a huge glitch in there system and the hotel I booked for informed me that other customers called in to be informed that the days they booked for was not correct. Priceline website is changing the dates and offer no refund. To bag up I was in front of the hotel when I booked my date was correct! They… Read more

changed it and if you don’t buy the insurance you are out of money either way. Then I was sent a email saying the hotel didn’t approve the refund but the hotel told me they would approve it because it was Priceline website and the amount of calls they received for the same exact thing that I experienced! I also went back to my credit card to find that Priceline tried to double my charge but my card was locked. So they have reps trying to your you card on file that they claim they don’t see. I won’t recommend a homeless person! And this was along with Expedia which is the other third party. NEVED AGAIN.. Please book straight through the actual hotel no matter the cost! Good luck if you don’t you have been warned.

Do not book a rental car through Priceline . They will SCAM you . They are totally illegitimate ! Their cost for my 1 day rental car $56.14 My bank statement for the rental $161.89 Show details

Be warned - I booked the Agatha Christie Suite at the Pera Palace Hotel in Istanbul via Priceline, only to find after confirming and paying for the booking, that I'd been assigned a King Room - not the one-of-a-kind unique Suite that I'd booked. Cancelled the booking immediately and complained, but they still have the suite listed at the same… Read more

price on their website. Very duplicitous organisation - book with them at your own peril as you risk being given a different, cheaper room to what you thought you were booking.

Not happy with them depleting skin republic line, facial mask etc. They are stocking up more on the Garnia range Will not be purchasing at priceline any more for these products.

I got redirected to this site from trivago Never book through these guy said transaction in Australian dollars Total on site was 1669 for 5 nights includes whatever resort fees they charged But misleading as credit card got charged 1720. An extra $50 I enquired why and an AI machine replied check with my bank for conversion Well I booked on… Read more

Expedia and booking.com.au and what ever price was stated was the amount I got charged Don’t book through this site as you get charged more and don’t know about it or agreed to it until you see transaction on your credit card. Dodgy practice in my opinion. In future I’ll book through Expedia or booking.com.au , that way at least I know the exact amount I get charged.

⭐ If I could give ZERO stars, I would! ⭐ I booked a hotel through Priceline, but due to an airline-canceled flight (not my fault), I couldn’t check in. Despite the cancellation being beyond my control, Priceline refused to refund me, kept my money, and provided no solution. First, their customer service was unhelpful, telling me it was “not… Read more

their problem” and that I should contact the hotel directly. However, when I reached out to the hotel, they confirmed that Priceline was responsible for the payment and only Priceline could process a refund. When I called back Priceline, they still refused to help, repeating their “policy” like robots instead of resolving the issue. Even the customer service manager was completely unhelpful and dismissive.

This is an outright scam and unfair business practice. I paid for a service I NEVER received, and Priceline is keeping my money with no accountability. I checked the Better Business Bureau (BBB) complaints, and I am shocked to see thousands of similar cases reported just in the past few days. This is not an isolated incident—it’s a systematic scam designed to trap customers with rigid refund policies while profiting from unfair cancellations.

I have already disputed this charge with my credit card company and filed official complaints with the BBB, FTC (Federal Trade Commission), and consumer protection agencies. I will continue to share my experience across social media and travel platforms to warn others.

⚠️ I strongly advise everyone to AVOID Priceline at all costs! This company is dishonest, unethical, and profits from stealing customers’ money. Do NOT book anything through Priceline unless you want to risk losing your money with zero customer support!

#PricelineScam #AvoidPriceline #TravelScam #WorstCustomerService #NeverAgain

Nebr using this company again – Priceline Acknowledges Their Mistake—Still Won’t Refund Me I booked through Priceline expecting a straightforward experience. Instead, I got a mess. Priceline has now admitted—in writing—that they made an error with my reservation. Yet, despite acknowledging their own mistake, they refuse to issue a refund. Let that sink in: a company that… Read more

claims to value customer service is openly admitting fault but still keeping my money. No accountability, no integrity—just scripted apologies and empty “we understand your frustration” responses.

If you’re considering booking through Priceline, don’t. Their customer service is a dead end, and if they screw up, you’ll pay for it—literally.

Worst Customer service and policies ever – They have the worst policies on their platform. Who would be cancelling within 24 hours of the booking? Either the plans would change before 24 hours of 48 hours or on the day of the booking. They say in their policies that they will give a full refund but It comes within 24 hours of booking the service. Who the heck made these policies? are they… Read more

simply using that money to grow? if this is the way to grow. I'm sorry to say that you will never succeed in this space and soon you will shut down. I wish I had a 0 in the rating.

BAD ONLINE TRAVEL AGENCY – This particular travel firm is no good and is not reliable and trustworthy. I tried to make a reservation for a rental car and airline ticket. I am a VIP Platinum member. When trying to make a reservation, it declines valid payments, using a debit or credit card. I called my banks and was told that there is nothing wrong with my any of my debit… Read more

and credit cards. It is, thus, just an issue with Priceline. I called Priceline for an explanation of this issue. It could not provide me with an explanation and assistance. No answer could be provided. It does not and will not take and/or let one make reservations by telephone. The people working the telephone customer service line seem dumb founded. I understand that Priceline tries to get the best deal on travel. However, it does not help when one is asked to pay upfront for a reservation and his debit and credit cards are declined for no reason or explanation. To save time and hassles, it is recommended that travel be booked with other online travel agencies and companies.

Order accepted/not available – I recently ordered 2 items, order accepted, money paid. I'm then informed 1 item not available the other item sent. I should have been given the opportunity to cancel. I've just paid $14.95 to get a bottle of nail polish delivered.