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Priceline.com

Priceline.com

1.0 from 22 reviews · View Statistics

Reviews

1.0

22 reviews
5
(0)
4
(0)
3
(0)
2
(0)
  • Transparency
    1.3 (17)
  • Customer Service
    1.2 (18)
  • Trip Completed Yes (5) · No (7)
  • Price Accuracy
    1.4 (14)
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Gael

GaelPerth, WA

  • 2 reviews

Ripoff with no customer service

published

I ordered flowers from Priceline.com for my sister's birthday. I paid extra $15 for a teddy bear. They charged extra $15 for choosing the delivery date, extra $15 for delivery service, extra $15 in taxes. Total of about $100. They sent me an email with a link to follow the delivery. The link doesn't work. I emailed them asking about the link. They do not reply to their emails. She finally received the flowers, late. About 10 small pink daisies. No teddy bear, no vase. I could have pick those for free in the wild, from the field outside my home. They don't even deserve 1 star.

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RIP OF CHARGES TO SIGN A DOCUMENT

published

Today I9th February 2021, i went to pinewood Priceline pharmacy to get an urgent statuary declaration signed. I went to the store after 6.00pm very quite and one of the staff told me that each document I have to pay $5.00, likely I had one document to sign. I was shocked with this price and it is our local pharmacy and also it is covid time and people are having financial difficulties. this should stop, government have to interfere these rip of charges, it is ok if they said you can put a gold coin to the charity box. this is not a charity. Once I end up paying $35 dollars. This is not a good example for the pharmacy. It is not a service it is a black market business.

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Ergys A.

Ergys A.Sydney, NSW

You're on your own!

published

If you book through them, they don't really care/protect even if you are getting charged outside agreed T&C!!
Excuses after excuses unable to cover you if the company (Budget Direct) you booked with doesn't want to honor the rates you agreed and paid for

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Priceline cost me over $2K!!!!

published
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  • Verified customer

I will never use this company and you shouldn't

published

I will never use this company and you shouldn't specially if you are out of the USA
I called customer service I couldn't get in touch with nobody. My flight was cancelled and I didn't got a notification.

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steve o.

steve o.South-Eastern Region, NSW

  • Verified customer

Horrible

published
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  • Verified customer

Do business with someone else

published

Be aware when you book and make sure you’re paying and shopping in the right currency as I choose CA dollars and the price on the website still in US witch you think it’s cheaper but at the end you will be paying more money as it’s in US dollars then I was needed to pay the exchange rates and when it goes to customer service they will say we cannot do anything even after you will wait to receive a call back from them in a long time so am taking my business to someone else

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Their mistake becomes my problem!

published

Booked a hotel reservation and it showed the price in Canadian dollars when I was on the payment page but when I received my confirmation email it said it was in USD. The person on the online chat said that it might have been a glitch in the system, however could not do anything for me. And she said I could not get a full refund even though I had booked it approximately 10 minutes prior. So she gave me the phone number to customer relations and they also did nothing to resolve the issues and would not provide a full refund. So I thanked them for their time but explained to them that I will never purchase any hotels, vacations etc. from Priceline ever again.

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Awful experience

published

If there's an option for no stars, I would definitely select that. My entire experience with the online Priceline store has been absolutely shocking and unacceptable. They have not responded to any of my emails regarding my order and its been almost 2 weeks now. Not to mention, my package arrived crumpled up with dirty marks all over the the ordinary product.
Absolutely shocking customer service and would definitely not recommend purchasing with them. Such an awful experience.

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  • Verified customer

BEWARE

published
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Only used 1 star as zero stars was not available

published

Tried to book a hotel room for dates in May somehow their website changed the dates to March . This was not noticed until the credit card had been entered. despite several attempts found them to be uncontactable. What is strange is that almost immediately after I cancelled the non refundable booking through their website, I received an email from another booking service whom I had not contacted and they were offering me accommodation for the exact same dates in May and same property that I had entered into the Priceline site Go figure how that happened.. In a long list of prices most of which were the same Priceline stood out as substantially cheaper, there is reason for that . Caveat Emptor

Incentivised ReviewNo
Booking TypeAccommodation
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Sam

SamNorthern Region, NSW

Priceline Scam

published

I would rate the company zero stars if I could. They advertise in AUD but charge in USD so I got charged an unexpected extra $120 on top of what I expected to pay. The website price, email invoice price and total charged price are all completely different! And as you can guess the total amount charged was a lot more than advertised. Customer services are terrible they will not email or call you. Wait times over an hour and they disconnect when you tell them the issue. We also got booked in for the wrong room type. Total scam. They basically said it's not their problem. DO NOT BOOK WITH PRICELINE

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Future

FutureSydney, NSW

  • 2 reviews

online Shopping

published

They have terrible shipping. It takes about 4 weeks to get your package. 4 weeks is a long time to wait for products needed now. If I knew it was going to take that long I would have just gone somewhere else

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Guackie

GuackieSydney Surrounds, NSW

Dishonest and misleading. Booked a ticket showing price in AUD828, when I checked my credit card they charged AUD1215!

published

Inaccurate pricing. Misleading website price showing wrong currency. Long wait for customer service (more than 20 minutes!) dishonest and disappointing experience booking with Priceline. had to just cancel it which shouldnt cost anything within 24hr but still got charged $1.

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It was the most terrible company ever!

published

The Fox-Rent-A-Car didn't have any car when I got there and they said that they couldnt give my money back and only the Priceline could solve it. Almost 3 weeks later they didn't receive any Re found yet. They keep saying that they are waiting for Fox aprove it!!

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Zsarina

Zsarina

  • 6 reviews
  • 1 like
  • Verified customer

Price is misleading

published

I booked three nights for a room in New York and the price is misleading. I had to pay an additional resort fee per night (which is written in small print) in addition to already paying for taxes and fees. Then when I contacted them regarding this they stated that their best price guarantee is not applicable because it was already past the deadline. Poor customer service.

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Kelly M.

Kelly M.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 2 likes

BEWARE: Massive Scam

published

Booked a hotel room at an advertised price which then came out with a receipt for the same price. I was charged a significant extra amount on my Credit Card. When contacted, Priceline redirected me to Agoda who then sent me back to Priceline.
There was no acknowledgement of the blatant 'surprise' additional costs that popped up on my Credit Card.

False advertising and disgusting customer service that made no blatant attempt to rectify the situation.

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KVC

KVCSydney, NSW

  • 2 reviews

Misleading ticket prices, unhelpful customer service

published

Booked a flight and the ticket price was shown in AUD, but I ended up getting charged USD (1.4x more than indicated!).
Called customer service but all they did was put me on hold and after 20min transferred me to the AirAsia customer service, which still didn't resolve my problem

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Biggest scam under the sun be "Warned"

published

Booked a hotel and flight payed in full, clearly said no money owing at hotel on invoice,got to hotel had to pay additional $880 , rang priceline they didn't want to help ,they transferred me to bookings.com they didn't want to help,so I was stuck with a big bill and no one's problem but my own,be warned it's a scam ,

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Misleading stay clear!

published

Misleading and possibly deceitful!
After entering that we wanted a motel room for 2 adults and 2 children we were shown a list of options with prices (promoted as "recommended for family's"). The prices were a little cheaper than other booking sites, so we booked a room. Only after we made a booking, providing payment method (non refundable) and received confirmation that the booking and payment were shown to be for 2 adults only! We were required to pay extra at time of payment, meaning it is more expensive than other booking sites. First and last time, stay clear of priceline.com

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Questions & Answers

Jenna

Jennaasked

They are not showing currency on Melbourne bookings. And there are some stupidly cheap rooms. So cheeky.

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